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respinoza

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About respinoza

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  1. Malwarebytes Support Tool version 1.3.2 is now available! You can find the new change log below. For all archived change logs, you can find them in the first post above. Automated removal of Malwarebytes compatibility flags Improved reboot behavior during the cleanup process Improved handling of clean.json if it is missing or tampered with Added command line argument for repair feature Updated clean.json MbamElam driver reported in mbst-check-results.txt MBAMService LaunchProtected value reported in mbst-check-results.txt Game Mode setting reported in mbst-check-results.txt Computer manufacturer/model reported in mbst-check-results.txt License key stripped from grabbed MB3 setup logs Added fix to correctly report the state (Enabled/Disabled) of registered Anti-Virus and Anti-Spyware software Added fix to correctly detect the Operating System in Windows 10 Safe Mode The Existing Ticket menu will be displayed in Normal/Safe Mode for Windows Vista upwards. The menu will be hidden in Normal Mode/Safe Mode for Windows XP File paths removed/logged by Clean/Repair will no longer have multiple slashes in certain scenarios Surplus quotation marks are now removed from the installation directory path reported in mbst-check-results.txt Disk size is now correctly reported in mbst-check-results.txt Note: Should you encounter any issues please start a new topic in this section
  2. Hey @TonyG16 I updated the screen shots yesterday to match the latest version we have released which is v1.0. I'm glad the tool helped you resolve your issue, let me know if there is anything else we can help you with.
  3. Malwarebytes Support Tool - Advanced Options This feature is designed for the following reasons: For use when you are on the forums and need to provide logs for assistance For use when you don't need or want to create a ticket with Malwarebytes For use when you want to perform local troubleshooting on your own How to use the Advanced Options: Screenshots:
  4. Malwarebytes Support Tool - Guided This feature is designed for the following reasons: For use when you want to repair your Malwarebytes installation For use when you want to try and troubleshoot issues on your own For use when you want to create a ticket with Malwarebytes For use when you want to upload logs to a existing ticket How to use the Guided option: Screenshots:
  5. We are excited to announce the general availability release of our new Malwarebytes Support Tool! The Malwarebytes Support Tool is a multi-purpose troubleshooting and repair utility, designed to assist with issues related to Malwarebytes for Windows. Our goal with the Malwarebytes Support Tool is to provide a simple and stress-free approach to troubleshooting issues with Malwarebytes products. The Malwarebytes Support Tool can be used in two fashions: Guided or Advanced. In Guided, you'll be offered self-help suggestions followed by an option to create a ticket with our support team (or update an existing ticket). In Advanced, you'll be able to perform troubleshooting on your own and/or get help from our forums support team. ** Download Malwarebytes Support Tool Here ** This release includes the following new functionality: Refreshed user interface to closely resemble other Malwarebytes products. Introduction of four new menus: Repair, Existing Tickets, Advanced and About. Added an automated repair process to self-serve options. Added functionality to automatically backup Malwarebytes for Windows configuration data, exclusions and quarantine data when performing a repair. Incorrect output fixed in mbst-check-results.txt. Fixes to clean reinstallation functionality not correctly cleaning the system. Existing functionality: Added self-serve options to help provide solutions faster Added detection of outdated Malwarebytes for Windows installation and ability to upgrade to latest version. Added ability to generate new Malwarebytes Support tickets Added ability to lookup existing Malwarebytes Support tickets and upload troubleshooting information to a secure Malwarebytes server Integrated automation of Farbar Recovery Scan Tool (FRST) Integrated automation of existing Malwarebytes Support tools (MB-Check, MB-Grab & MB-Clean) Contains offline functionality in case of a networking problem Contains Advanced Options page to locally generate troubleshooting information or perform a clean reinstallation of Malwarebytes for Windows Added application telemetry. Improved clean functionality to provide more robust manual cleanup, removal of Malwarebytes business products and clearer logging. Improvements to troubleshooting information collection. For more information, please refer to the following links: Malwarebytes Support Tool User Guide Malwarebytes Support Tool FAQs Note: Should you encounter any issues please start a new topic in this section. Changelog:
  6. Malwarebytes Support Tool - Advanced Options This feature is designed for the following reasons: For use when you are on the forums and need to provide logs for assistance For use when you don't need or want to create a ticket with Malwarebytes For use when you want to perform local troubleshooting on your own How to use the Advanced Options: Screenshots:
  7. Malwarebytes Support Tool - Guided This feature is designed for the following reasons: For use when you want to try and troubleshoot issues on your own For use when you want to create a ticket with Malwarebytes For use when you want to upload logs to a existing ticket How to use the Guided option: Screenshots:
  8. We are excited to announce the Beta release of our new Malwarebytes Support Tool! The Malwarebytes Support Tool is a multi-purpose troubleshooting and repair utility, designed to assist with issues related to Malwarebytes for Windows. Our goal with the Malwarebytes Support Tool is to provide a simple and stress-free approach to troubleshooting issues with Malwarebytes products. The Malwarebytes Support Tool can be used in two fashions: Guided or Advanced. In Guided, you'll be offered self-help suggestions followed by an option to create a ticket with our support team (or update an existing ticket). In Advanced, you'll be able to perform troubleshooting on your own and/or get help from our forums support team. ** Download Malwarebytes Support Tool Here ** This release includes the following functionality: Added self-serve options to help provide solutions faster Added ability to generate new Malwarebytes Support tickets Added ability to lookup existing Malwarebytes Support tickets and upload troubleshooting information to a secure Malwarebytes server Integrated automation of Farbar Recovery Scan Tool (FRST) Integrated automation of existing Malwarebytes Support tools (MB-Check, MB-Grab & MB-Clean) Contains offline functionality in case of a networking problem Contains Advanced Options page to locally generate troubleshooting information or perform a clean reinstallation of Malwarebytes for Windows For more information, please refer to the following links: Malwarebytes Support Tool User Guide Malwarebytes Support Tool FAQs Note: Please keep in mind this is Beta software, should you encounter any issues please start a new topic in this section. Changelog:
  9. Thanks for sending me your logs, it made it much easier to understand what you are seeing. The mb-clean tool will actually append to an existing log if it is ran multiple times on the same system. As a result the log can contain history from previous versions of the tool, the latest activity can be found by scrolling to the bottom of the log. This is expected behavior, if you wish to start a fresh new log delete the existing mb-check-results.txt on your desktop. Let me know if you have anymore questions, it's been a pleasure helping you.
  10. Hi @Gt-truth check your messages, I'd be happy to help you with your issue.
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