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respinoza

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About respinoza

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  1. Hey @TonyG16 I updated the screen shots yesterday to match the latest version we have released which is v1.0. I'm glad the tool helped you resolve your issue, let me know if there is anything else we can help you with.
  2. Malwarebytes Support Tool - Advanced Options This feature is designed for the following reasons: For use when you are on the forums and need to provide logs for assistance For use when you don't need or want to create a ticket with Malwarebytes For use when you want to perform local troubleshooting on your own How to use the Advanced Options: Screenshots:
  3. Malwarebytes Support Tool - Guided This feature is designed for the following reasons: For use when you want to repair your Malwarebytes installation For use when you want to try and troubleshoot issues on your own For use when you want to create a ticket with Malwarebytes For use when you want to upload logs to a existing ticket How to use the Guided option: Screenshots:
  4. We are excited to announce the general availability release of Malwarebytes Support Tool version 1.4! The Malwarebytes Support Tool is a multi-purpose troubleshooting and repair utility, designed to assist with issues related to Malwarebytes for Windows. Our goal with the Malwarebytes Support Tool is to provide a simple and stress-free approach to troubleshooting issues with Malwarebytes products. The Malwarebytes Support Tool can be used in two fashions: Guided or Advanced. In Guided, you'll be offered self-help suggestions followed by an option to create a ticket with our support team (or update an existing ticket). In Advanced, you'll be able to perform troubleshooting on your own and/or get help from our forums support team. ** Download Malwarebytes Support Tool Here ** This release includes the following new functionality: Added new Windows Repair System options to Advanced page (WMI, BFE, RpcSs, Firewall). Added service state detection for system repairs (WMI, BFE, RpcSs, Firewall). Added a new log called mbst-fix-results.txt to record actions performed during a system repair. Added functionality to delete Malwarebytes services/drivers from the Service Control Manager. Added longer timeout (15 minutes) for log gathering. Added an additional call to action on the Repair page to assist customers that have been requested to upload logs to Malwarebytes Support. Added setupapi.dev*.log and setupapi.app*.log to the list of files collected during log gathering. Added new knowledge base articles to the self-help page. Renamed the Existing Tickets menu to "Upload Logs". Updated the database file used by Malwarebytes Support Tool to cleanup Malwarebytes software. Fixed a defect where the status of the WinMgmt service is incorrectly reported in the mbst-check- results.txt log. Fixed a defect where multiple Pending File Rename Operations (PFRO) are created for the same file/folder during a Clean/Repair run. Fixed a defect where Malwarebytes Support Tool removes folders that are not listed in the cleanup database file. Fixed a defect where the Malwarebytes for Windows language is inaccurately reported in the mbst-check-results.txt log. Fixed a defect where log gathering does not complete when certain files are locked. Fixed spacing issues in the mbst-check-results.txt log. Existing functionality: Automatically backup Malwarebytes for Windows configuration data, exclusions and quarantine data when performing a repair. Added an automated repair process to self-serve options. Added self-serve options to help provide solutions faster Added detection of outdated Malwarebytes for Windows installation and ability to upgrade to latest version. Added ability to generate new Malwarebytes Support tickets Added ability to lookup existing Malwarebytes Support tickets and upload troubleshooting information to a secure Malwarebytes server Integrated automation of Farbar Recovery Scan Tool (FRST) Integrated automation of existing Malwarebytes Support tools (MB-Check, MB-Grab & MB-Clean) Contains offline functionality in case of a networking problem Contains Advanced Options page to locally generate troubleshooting information or perform a clean reinstallation of Malwarebytes for Windows Added application telemetry. Improved clean functionality to provide more robust manual cleanup, removal of Malwarebytes business products and clearer logging. Improvements to troubleshooting information collection. For more information, please refer to the following links: Malwarebytes Support Tool User Guide Malwarebytes Support Tool FAQs Note: Should you encounter any issues please start a new topic in this section. Changelog:
  5. Malwarebytes Support Tool - Advanced Options This feature is designed for the following reasons: For use when you are on the forums and need to provide logs for assistance For use when you don't need or want to create a ticket with Malwarebytes For use when you want to perform local troubleshooting on your own How to use the Advanced Options: Screenshots:
  6. Malwarebytes Support Tool - Guided This feature is designed for the following reasons: For use when you want to try and troubleshoot issues on your own For use when you want to create a ticket with Malwarebytes For use when you want to upload logs to a existing ticket How to use the Guided option: Screenshots:
  7. We are excited to announce the Beta release of our new Malwarebytes Support Tool! The Malwarebytes Support Tool is a multi-purpose troubleshooting and repair utility, designed to assist with issues related to Malwarebytes for Windows. Our goal with the Malwarebytes Support Tool is to provide a simple and stress-free approach to troubleshooting issues with Malwarebytes products. The Malwarebytes Support Tool can be used in two fashions: Guided or Advanced. In Guided, you'll be offered self-help suggestions followed by an option to create a ticket with our support team (or update an existing ticket). In Advanced, you'll be able to perform troubleshooting on your own and/or get help from our forums support team. ** Download Malwarebytes Support Tool Here ** This release includes the following functionality: Added self-serve options to help provide solutions faster Added ability to generate new Malwarebytes Support tickets Added ability to lookup existing Malwarebytes Support tickets and upload troubleshooting information to a secure Malwarebytes server Integrated automation of Farbar Recovery Scan Tool (FRST) Integrated automation of existing Malwarebytes Support tools (MB-Check, MB-Grab & MB-Clean) Contains offline functionality in case of a networking problem Contains Advanced Options page to locally generate troubleshooting information or perform a clean reinstallation of Malwarebytes for Windows For more information, please refer to the following links: Malwarebytes Support Tool User Guide Malwarebytes Support Tool FAQs Note: Please keep in mind this is Beta software, should you encounter any issues please start a new topic in this section. Changelog:
  8. Thanks for sending me your logs, it made it much easier to understand what you are seeing. The mb-clean tool will actually append to an existing log if it is ran multiple times on the same system. As a result the log can contain history from previous versions of the tool, the latest activity can be found by scrolling to the bottom of the log. This is expected behavior, if you wish to start a fresh new log delete the existing mb-check-results.txt on your desktop. Let me know if you have anymore questions, it's been a pleasure helping you.
  9. Hi @Gt-truth check your messages, I'd be happy to help you with your issue.
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