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respinoza

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About respinoza

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  1. Malwarebytes Support Tool version 1.6.2 is now available! You can find the new change log below. For all archived change logs, you can find them in the first post above Added Malwarebytes Anti-Ransomware (.arw) files to the log collection process Blocked ".msi" files from being collected when log collection is performed Addressed a bug that created duplicate telemetry information when the Repair feature is performed
  2. Hey @TonyG16 I updated the screen shots yesterday to match the latest version we have released which is v1.0. I'm glad the tool helped you resolve your issue, let me know if there is anything else we can help you with.
  3. Malwarebytes Support Tool - Advanced Options This feature is designed for the following reasons: For use when you are on the forums and need to provide logs for assistance For use when you don't need or want to create a ticket with Malwarebytes For use when you want to perform local troubleshooting on your own How to use the Advanced Options: Screenshots:
  4. Malwarebytes Support Tool - Guided This feature is designed for the following reasons: For use when you want to repair your Malwarebytes installation For use when you want to try and troubleshoot issues on your own For use when you want to create a ticket with Malwarebytes For use when you want to upload logs to a existing ticket How to use the Guided option: Screenshots:
  5. We are excited to announce the general availability release of Malwarebytes Support Tool version 1.6! The Malwarebytes Support Tool is a multi-purpose troubleshooting and repair utility, designed to assist with issues related to Malwarebytes for Windows. Our goal with the Malwarebytes Support Tool is to provide a simple and stress-free approach to troubleshooting issues with Malwarebytes products. The Malwarebytes Support Tool can be used in two fashions: Guided or Advanced. In Guided, you'll be offered self-help suggestions followed by an option to create a ticket with our support t
  6. Malwarebytes Support Tool - Advanced Options This feature is designed for the following reasons: For use when you are on the forums and need to provide logs for assistance For use when you don't need or want to create a ticket with Malwarebytes For use when you want to perform local troubleshooting on your own How to use the Advanced Options: Screenshots:
  7. Malwarebytes Support Tool - Guided This feature is designed for the following reasons: For use when you want to try and troubleshoot issues on your own For use when you want to create a ticket with Malwarebytes For use when you want to upload logs to a existing ticket How to use the Guided option: Screenshots:
  8. We are excited to announce the Beta release of our new Malwarebytes Support Tool! The Malwarebytes Support Tool is a multi-purpose troubleshooting and repair utility, designed to assist with issues related to Malwarebytes for Windows. Our goal with the Malwarebytes Support Tool is to provide a simple and stress-free approach to troubleshooting issues with Malwarebytes products. The Malwarebytes Support Tool can be used in two fashions: Guided or Advanced. In Guided, you'll be offered self-help suggestions followed by an option to create a ticket with our support team (or update an ex
  9. Thanks for sending me your logs, it made it much easier to understand what you are seeing. The mb-clean tool will actually append to an existing log if it is ran multiple times on the same system. As a result the log can contain history from previous versions of the tool, the latest activity can be found by scrolling to the bottom of the log. This is expected behavior, if you wish to start a fresh new log delete the existing mb-check-results.txt on your desktop. Let me know if you have anymore questions, it's been a pleasure helping you.
  10. Hi @Gt-truth check your messages, I'd be happy to help you with your issue.
  11. Thank you for bringing this to our attention, I've forwarded your log file to one of our developers to determine why it is leaving files behind and deleting items it shouldn't be removing. I'll follow up with you as soon as we determine what is going on.
  12. ** Download MB-Clean Here ** How to use it? Download the latest version of MB-Clean by clicking the link above Close all open applications Double-click and run mb-clean.exe A prompt with an option to clean up the system will appear: Yes - will proceed with backing up the license key (Malwarebytes 3.x only) and initiating the cleanup process No - will exit the utility Once the cleanup process is completed, a prompt will appear: Yes – will proceed and post reboot you will be prompted to continue with the downloading, installation
  13. Hi molitar, if your still having issues with the the mb-clean.exe let me know what version your running and I can see if we can figure out why it isn't working.
  14. Thank you so much for the feedback, in our next release of mb-clean we plan on doing a post reboot confirmation clean up as well for files that are not successfully deleted before a reboot. We would have additional logging as well to confirm that nothing is left on the system. I'll ping you when this version will be ready.
  15. Here you go: https://downloads.malwarebytes.com/file/mb_clean
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