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About ThomasRJ

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  1. We fell for the Windows Error#0x80072ee7 alert and called them. We typed in www.helpme.net and let them remote into our desktop computer. When we realized it was a scam we told them to disconnect but it was too late. The last thing they said was if you don't pay us your computer will never work again. After they hung up I couldn't connect to the internet, activate Window Defender, run Office, run Malwarebytes, etc. My computer was pretty much a boat anchor. I came to this forum to ask for help and Aura answered. It took weeks of diagnostics but Aura did not give up. My computer is back up run
  2. I will leave positive feedback now. Thanks again. The DelFix text is pasted below. # DelFix v1.013 - Logfile created 25/03/2018 at 19:45:18 # Updated 17/04/2016 by Xplode # Username : Desktop - DESKTOP-HP # Operating System : Windows 10 Home (64 bits) ~ Activating UAC ... OK ~ Removing disinfection tools ... Deleted : C:\FRST Deleted : C:\AdwCleaner Deleted : C:\RegBackup Deleted : C:\Users\Desktop\Desktop\Addition.txt Deleted : C:\Users\Desktop\Desktop\FRST.txt Deleted : C:\Users\Desktop\Desktop\FRST64.exe Deleted : C:\Users\Desktop\Desktop\FSS.exe Del
  3. Hi Aura, I was still having problems like Office programs not starting so I had my wife open her lap top Services program and I set our desktop Services programs like hers. When I finished everything started working correctly. Thanks so much for spending countless hours helping me fix my computer. It would have retired as a boat anchor without your help. You are awesome!!! Is there anything I can do to recognize your help? Thanks so much, Ron
  4. I opened up Services and double clicked on Windows Defender Antivirus Service. It showed Automatic but it was stopped. When I clicked on start I was able to get it running. I am running a Quick scan now.
  5. No. It says Virus & treat protection has stopped. When I select Restart i get "Unexpected error. Sorry, we ran into a problem. Please try again". Some commands are very slow and I have to select them multiple times before they work. When I left click on the Widows icon in the lower left most of the time I can't get the pop up menu to appear.
  6. Additional scan result of Farbar Recovery Scan Tool (x64) Version: 14.03.2018 Ran by Desktop (18-03-2018 11:31:07) Running from F:\ Windows 10 Home Version 1709 16299.248 (X64) (2018-01-12 00:51:03) Boot Mode: Normal ========================================================== ==================== Accounts: ============================= Administrator (S-1-5-21-954725361-1824891061-4124932729-500 - Administrator - Disabled) DefaultAccount (S-1-5-21-954725361-1824891061-4124932729-503 - Limited - Disabled) Desktop (S-1-5-21-954725361-1824891061-4124932729-1000 - Administ
  7. Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 14.03.2018 Ran by Desktop (administrator) on DESKTOP-HP (18-03-2018 11:28:42) Running from F:\ Loaded Profiles: Desktop (Available Profiles: Desktop) Platform: Windows 10 Home Version 1709 16299.248 (X64) Language: English (United States) Internet Explorer Version 11 (Default browser: Chrome) Boot Mode: Normal Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/ ==================== Processes (Whitelisted) ================= (I
  8. If you mean Windows Update that is in the big list of names the Status says Running and the Start Up Type says Automatic. When I right click it Start is grayed out.
  9. I tried to open Word and PowerPoint and it said to repair office through the Control Panel so that is running right now. How do I start the Windows Update service?
  10. Farbar Service Scanner Version: 27-01-2016 Ran by Desktop (administrator) on 17-03-2018 at 23:07:27 Running from "F:\" Microsoft Windows 10 Home (X64) Boot Mode: Normal **************************************************************** Internet Services: ============ Connection Status: ============== Localhost is accessible. LAN connected. Google IP is accessible. Google.com is accessible. Yahoo.com is accessible. Windows Firewall: ============= Firewall Disabled Policy: ================== System Restore: ============ System Res
  11. These Windows services are started: Application Information AppX Deployment Service (AppXSVC) Background Intelligent Transfer Service Background Tasks Infrastructure Service Base Filtering Engine CNG Key Isolation COM+ Event System Computer Browser Connected Devices Platform Service Connected Devices Platform User Service_b36bb4 CoreMessaging Credential Manager Cryptographic Services Data Sharing Service Data Usage DCOM Server Process Launcher Device Association Service DHCP Client Diagnostic Poli
  12. I enabled all the ones on your list except the few I listed above.
  13. Below are the Services status on my computer before I started making changes. I also took pictures if they would be of more value. Name Description Status Startup Type Log On As ActiveX Installer (AxInstSV) Provides User Account Control validation for the installation of ActiveX controls from the Internet and enables management of ActiveX control installation based on Group Policy settings. This service is started on demand and if disabled the installation of ActiveX controls will behave according to default browser settings. Disabled Local System Adobe Acro
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