UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT . DDS (Ver_2012-11-20.01) . Microsoft Windows 7 Home Premium Boot Device: \Device\HarddiskVolume1 Install Date: 1/29/2011 12:48:43 PM System Uptime: 12/30/2012 12:02:39 PM (2 hours ago) . Motherboard: Acer | | EM61SM/EM61PM Processor: AMD Athlon 64 X2 Dual Core Processor 4000+ | Socket M2 | 2100/201mhz . ==== Disk Partitions ========================= . C: is FIXED (NTFS) - 466 GiB total, 316.64 GiB free. D: is CDROM () E: is Removable F: is Removable G: is Removable H: is Removable . ==== Disabled Device Manager Items ============= . ==== System Restore Points =================== . RP39: 1/7/2012 3:00:39 AM - Windows Update RP40: 1/12/2012 3:00:18 AM - Windows Update RP41: 1/13/2012 3:00:28 AM - Windows Update RP42: 2/4/2012 1:19:48 PM - Installed TurboTax 2011 wrapper RP43: 2/4/2012 4:21:23 PM - Installed TurboTax 2011 wohiper RP44: 2/15/2012 3:00:19 AM - Windows Update RP45: 2/23/2012 3:00:26 AM - Windows Update RP46: 3/14/2012 3:00:28 AM - Windows Update RP47: 4/14/2012 12:32:52 AM - Installed iTunes RP48: 4/14/2012 3:00:22 AM - Windows Update RP49: 4/21/2012 3:00:32 AM - Windows Update RP50: 5/9/2012 3:00:32 AM - Windows Update RP51: 6/23/2012 12:54:13 AM - Windows Update RP52: 6/23/2012 3:00:18 AM - Windows Update RP53: 6/28/2012 3:00:37 AM - Windows Update RP54: 7/12/2012 3:00:28 AM - Windows Update RP55: 8/8/2012 4:19:57 PM - Scheduled Checkpoint RP56: 8/15/2012 3:00:31 AM - Windows Update RP57: 8/22/2012 12:17:33 PM - Scheduled Checkpoint RP58: 9/5/2012 1:28:43 AM - Scheduled Checkpoint RP59: 9/12/2012 3:00:30 AM - Windows Update RP60: 9/19/2012 10:37:37 AM - Scheduled Checkpoint RP61: 9/22/2012 3:00:29 AM - Windows Update RP62: 9/27/2012 3:00:43 AM - Windows Update RP63: 10/5/2012 12:00:15 AM - Scheduled Checkpoint RP64: 10/10/2012 3:02:05 AM - Windows Update RP65: 10/18/2012 1:08:55 PM - Scheduled Checkpoint RP66: 11/4/2012 1:29:49 PM - Scheduled Checkpoint RP67: 11/11/2012 1:31:01 PM - Scheduled Checkpoint RP68: 11/17/2012 3:00:44 AM - Windows Update RP69: 11/28/2012 9:28:56 PM - Scheduled Checkpoint RP70: 11/29/2012 3:00:16 AM - Windows Update RP71: 12/12/2012 10:34:51 AM - Scheduled Checkpoint RP72: 12/12/2012 10:59:25 AM - Windows Update RP73: 12/13/2012 3:00:24 AM - Windows Update RP74: 12/21/2012 6:37:05 PM - Windows Update RP75: 12/23/2012 11:55:44 AM - Windows Modules Installer . ==== Installed Programs ====================== . Ad-Aware Antivirus Ad-Aware Security Add-on Adobe AIR Adobe Flash Player 11 ActiveX Adobe Reader X (10.1.1) Apple Application Support Apple Mobile Device Support Apple Software Update Bonjour Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition Malwarebytes Anti-Malware version 1.70.0.1100 Microsoft .NET Framework 4 Client Profile Microsoft Office 2010 Service Pack 1 (SP1) Microsoft Office Access MUI (English) 2010 Microsoft Office Access Setup Metadata MUI (English) 2010 Microsoft Office Excel MUI (English) 2010 Microsoft Office Home and Business 2010 Microsoft Office OneNote MUI (English) 2010 Microsoft Office Outlook MUI (English) 2010 Microsoft Office PowerPoint MUI (English) 2010 Microsoft Office Proof (English) 2010 Microsoft Office Proof (French) 2010 Microsoft Office Proof (Spanish) 2010 Microsoft Office Proofing (English) 2010 Microsoft Office Publisher MUI (English) 2010 Microsoft Office Shared MUI (English) 2010 Microsoft Office Shared Setup Metadata MUI (English) 2010 Microsoft Office Single Image 2010 Microsoft Office Word MUI (English) 2010 Microsoft Visual C++ 2005 Redistributable Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 MotoHelper 2.0.51 Driver 5.1.0 MotoHelper MergeModules Motorola Mobile Drivers Installation 5.1.0 Motorola SM56 Speakerphone Modem MSXML 4.0 SP2 (KB954430) MSXML 4.0 SP2 (KB973688) Norton Internet Security NVIDIA Display Control Panel NVIDIA Drivers PVSonyDll RoboForm 7-5-6 (All Users) Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708) Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663) Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870) Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636) Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078) Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121) Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405) Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827) Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449) Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019) Security Update for Microsoft Excel 2010 (KB2597126) 32-Bit Edition Security Update for Microsoft InfoPath 2010 (KB2687417) 32-Bit Edition Security Update for Microsoft Office 2010 (KB2553091) Security Update for Microsoft Office 2010 (KB2553096) Security Update for Microsoft Office 2010 (KB2553371) 32-Bit Edition Security Update for Microsoft Office 2010 (KB2553447) 32-Bit Edition Security Update for Microsoft Office 2010 (KB2589320) 32-Bit Edition Security Update for Microsoft Office 2010 (KB2597986) 32-Bit Edition Security Update for Microsoft Office 2010 (KB2598243) 32-Bit Edition Security Update for Microsoft Office 2010 (KB2687501) 32-Bit Edition Security Update for Microsoft Office 2010 (KB2687510) 32-Bit Edition Security Update for Microsoft PowerPoint 2010 (KB2553185) 32-Bit Edition Security Update for Microsoft Visio Viewer 2010 (KB2598287) 32-Bit Edition Security Update for Microsoft Word 2010 (KB2760410) 32-Bit Edition Spybot - Search & Destroy TurboTax 2011 TurboTax 2011 WinPerFedFormset TurboTax 2011 WinPerReleaseEngine TurboTax 2011 WinPerTaxSupport TurboTax 2011 wohiper TurboTax 2011 wrapper Update for Microsoft .NET Framework 4 Client Profile (KB2468871) Update for Microsoft .NET Framework 4 Client Profile (KB2533523) Update for Microsoft .NET Framework 4 Client Profile (KB2600217) Update for Microsoft Office 2010 (KB2494150) Update for Microsoft Office 2010 (KB2553065) Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition Update for Microsoft Office 2010 (KB2566458) Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition Update for Microsoft OneNote 2010 (KB2687277) 32-Bit Edition Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition . ==== Event Viewer Messages From Past Week ======== . 12/30/2012 12:03:45 PM, Error: Service Control Manager [7023] - The Peer Name Resolution Protocol service terminated with the following error: %%-2140993535 12/30/2012 12:03:45 PM, Error: Service Control Manager [7001] - The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error: %%-2140993535 12/30/2012 12:03:45 PM, Error: Microsoft-Windows-PNRPSvc [102] - The Peer Name Resolution Protocol cloud did not start because the creation of the default identity failed with error code: 0x80630801. 12/29/2012 1:55:04 PM, Error: Microsoft-Windows-HAL [12] - The platform firmware has corrupted memory across the previous system power transition. Please check for updated firmware for your system. 12/26/2012 12:15:48 PM, Error: bowser [8003] - The master browser has received a server announcement from the computer TAM-PC that believes that it is the master browser for the domain on transport NetBT_Tcpip_{83CD1601-67D8-48D6-8124-DB6359FD327. The master browser is stopping or an election is being forced. 12/23/2012 12:33:46 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the lmhosts service. 12/23/2012 1:45:47 PM, Error: Service Control Manager [7001] - The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error: After starting, the service hung in a start-pending state. 12/23/2012 1:45:41 PM, Error: Service Control Manager [7022] - The Peer Name Resolution Protocol service hung on starting.
