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rplusr

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Posts posted by rplusr

    Resolving host... slow down with Chrome

    in Resolved Malware Removal Logs

    Posted

    1. I now have new Windows 10 Recovery Media.

    2. All steps to install Malwarebytes WITH Beta have been completed.

    image.png.2f4cacc6e06ad0e0cf016a17d2c0dad4.png

    3. All 3 browsers (Chrome, New Edge, Firefox) are not experiencing any "Resolving Host" delays. I did a clean re-boot after beta updates.

    I look forward to tomorrow to see if the mysterious overnight time frame causes problems in the morning.

    Resolving host... slow down with Chrome

    in Resolved Malware Removal Logs

    Posted

    In preparation, I decided pulled out my Recovery Media, but it appears to be the original Windows 8 DELL XPS 8500 Factory Image. In reading your post on the subject, it also appears that the first "preferred" method would create media for Windows 10 version 2004 versus my current version 1903. Should I update the Recovery Media to Windows 10, which version should it be, and which method should I use from your post?

     https://forums.malwarebytes.com/topic/261912-general-notes-on-windows-recovery-media/?do=findComment&comment=1395499

    Quote

    MCT will currently create a USB for Windows 10 version 2004 build 19041.264 as of May 27, 2020.

     

    Resolving host... slow down with Chrome

    in Resolved Malware Removal Logs

    Posted

    Fair enough. To answer your second suggestion first, yes I already have recovery media create for this machine.

    If you would like me to re-install Malwarebytes, I can certainly do so, but please provide the various options you would like me to try to hopefully stop the "Resolving Host" issue, even on a temporary basis. I was aware that the blue sliders would turn of features, but not about the right-click for sub-features/processes.

    I await your next recommendations. 

    Resolving host... slow down with Chrome

    in Resolved Malware Removal Logs

    Posted

    Update: With Malwarebytes uninstalled, all browsers worked as expected. Closed browsers. I then installed Malwarebytes with beta CU 1.0.988. Opened both Chrome and Edge browsers and received the "Resolving Hosts" issue. Then re-booted with same result. Then uninstalled Malwarebytes again and re-booted.  With Malwarebytes uninstalled, all browsers worked as expected.

    Looks like I will have to wait for future betas to come out that address the "Resolving Hosts" issue. Stay safe.

    Resolving host... slow down with Chrome

    in Resolved Malware Removal Logs

    Posted

    I thought I would provide an update on my thread. After making sure that my Malwarebytes software is at the latest release and my Chrome had all the extensions turned off/removed with the Prefetch also turned off, I still need to reboot daily to get rid of the Resolving Host problem.

    I then did what I felt was a drastic and unthinkable step; yesterday I uninstalled Malwarebytes completely and re-booted. Guess what I found this morning? No more Resolving Host problem! This is true for Chrome and the new Edge browser (that I think is based on Chromium).

    So at least in my case, it seems that there is something that happens overnight that causes the Resolving Host problem the next day when Malwarebytes is installed and doesn't impact the browsers when Malwarebytes has been removed.

    I have been a Malwarebytes supporter and user for many years and it saddens me to have to remove it from my system. If support has any other ideas, I open to try them.

    Resolving host... slow down with Chrome

    in Resolved Malware Removal Logs

    Posted

    I normally restart my computer at least 1-2 times a week, however I have had to do it daily since March to get around the Resolving Hosts issue.

    I did take one more look at my Chrome browser. Based on the previous posts talking about "Preload pages for faster browsing and searching", it always pointed me to a settings section where I could never find the setting. Your @Maurice Naggar: Chrome link forum post above said that they moved it and indeed they did! The setting was ON and I turned it OFF.

    So let's take it one step at a time and see if changing the Chrome setting fixes the issue tomorrow. If not, I will update to the latest "BETA" version per your instructions.

    Resolving host... slow down with Chrome

    in Resolved Malware Removal Logs

    Posted

    Well the problem has not gone away entirely. This morning, I had Resolving Host delays of 20-40 seconds when opening either Chrome or Edge browsers. When going to a new URL, or opening a new tab, same thing. That is better than the 3-5 minutes I was experiencing before the Malwarebytes upgrade to the latest version. I re-booted and there was no delay. Something is happening overnight daily that is causing the Resolving Host problems. I can't think of anything else that runs overnight except anti-virus scans.

    Resolving host... slow down with Chrome

    in Resolved Malware Removal Logs

    Posted

    I tried the recommended steps. The first one didn't work since I didn't even see an option under Privacy and Security in the Advanced setting to switch off "Predict network actions to improve page load performance". On the second, I turned sync off.

    Re-booting does clear the resolving host problem for me, until the next morning. My guess is that a scan that is done in the wee hours is impacting the DNS is some fashion when I open a browser the next day. I have tried turning off Malwarebytes real time Web Protection, but that does not seem to help. I guess the next step is to uninstall Malwarebytes entirely, although I really doesn't want to. I am just tired of having to re-boot my computer daily to get the DNS to reset and work as it should.

    Of course, if anyone has any other ideas, I am willing to listen.

    Resolving host... slow down with Chrome

    in Resolved Malware Removal Logs

    Posted

    Like many users, I too am having issues with the "resolving Host" issue after the nightly scan by Malwarebytes. Since each computer is different, I have followed the directions below and attached the requested files. I look forward to your recommendations. Roman.

    Hello, Welcome to Malwarebytes.
    I'm nasdaq and will be helping you.

    If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
    ===

    Download the Farbar Recovery Scan Tool (FRST).
    Choose the 32 or 64 bit version for your system.
    and save it to a folder on your computer's Desktop.
    Double-click to run it. When the tool opens click Yes to disclaimer.
    Press Scan button.
    It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
    The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

    How to attach a file:
    In the Reply section in the bottom of the topic Select Click the Choose a File.
    Navigate to the location of the File.
    Click the file. It will appear in section.
    Click the Saving button.

    Please attach the logs for my review.

    Let me know what problems persists.

    Wait for further instructions
    ====

    @hund

    FRST.txt Addition.txt

    Infected with Trojan.Happili

    in Resolved Malware Removal Logs

    Posted

    Great!

    I uninstalled and replaced both Java and Acrobat Reader with the most current versions per the instructions.

    I uninstalled all the tools used during our sessions (except for ERUNT) and will be looking at your recommendations once my PC is verified as running well over then next few days.

    Thanks for the help. Your directions were clear and your responses timely. Have a great New Year!

    PUM.Disabled and MS File Protection Boxes

    in Resolved Malware Removal Logs

    Posted

    Ran AdwCleaner with Delete option

    Ran SecurityCheck

    Logs follow:

    # AdwCleaner v2.104 - Logfile created 12/29/2012 at 13:45:03

    # Updated 29/12/2012 by Xplode

    # Operating system : Microsoft Windows XP Service Pack 3 (32 bits)

    # User : Linda - DCYDR2B1

    # Boot Mode : Normal

    # Running from : C:\Documents and Settings\Linda\Desktop\adwcleaner.exe

    # Option [Delete]

    ***** [services] *****

    ***** [Files / Folders] *****

    Folder Deleted : C:\Documents and Settings\All Users\Application Data\Viewpoint

    Folder Deleted : C:\Program Files\Viewpoint

    ***** [Registry] *****

    Key Deleted : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtl

    Key Deleted : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtl.1

    Key Deleted : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtlSecondary

    Key Deleted : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtlSecondary.1

    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{03F998B2-0E00-11D3-A498-00104B6EB52E}

    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1B00725B-C455-4DE6-BFB6-AD540AD427CD}

    Key Deleted : HKLM\SOFTWARE\Classes\Interface\{E3ED53C5-7AD5-4DF5-9734-AFB6E7E5D9DB}

    Key Deleted : HKLM\Software\MetaStream

    Key Deleted : HKLM\SOFTWARE\Microsoft\Active Setup\Installed Components\{03F998B2-0E00-11D3-A498-00104B6EB52E}

    Key Deleted : HKLM\SOFTWARE\Microsoft\Active Setup\Installed Components\{1B00725B-C455-4DE6-BFB6-AD540AD427CD}

    Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Management\ARPCache\ViewpointMediaPlayer

    Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ViewpointMediaPlayer

    Key Deleted : HKLM\SOFTWARE\MozillaPlugins\@viewpoint.com/VMP

    Key Deleted : HKLM\Software\TENCENT

    Key Deleted : HKLM\Software\Viewpoint

    ***** [internet Browsers] *****

    -\\ Internet Explorer v8.0.6001.18702

    [OK] Registry is clean.

    *************************

    AdwCleaner[R1].txt - [1882 octets] - [29/12/2012 13:08:14]

    AdwCleaner[s1].txt - [1847 octets] - [29/12/2012 13:45:03]

    ########## EOF - C:\AdwCleaner[s1].txt - [1907 octets] ##########

    Results of screen317's Security Check version 0.99.56

    Windows XP Service Pack 3 x86

    Internet Explorer 8

    ``````````````Antivirus/Firewall Check:``````````````

    Windows Firewall Disabled!

    Please wait while WMIC is being installed.d

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    ECHO is off.

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    ECHO is off.

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    ECHO is off.

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    ECHO is off.

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    ECHO is off.

    Antivirus up to date!

    `````````Anti-malware/Other Utilities Check:`````````

    Malwarebytes Anti-Malware version 1.70.0.1100

    Java 2 Runtime Environment, SE v1.4.2_03

    Java version out of Date!

    Adobe Reader 10.1.4 Adobe Reader out of Date!

    ````````Process Check: objlist.exe by Laurent````````

    `````````````````System Health check`````````````````

    Total Fragmentation on Drive C:: 0%

    ````````````````````End of Log``````````````````````

    PUM.Disabled and MS File Protection Boxes

    in Resolved Malware Removal Logs

    Posted

    Ran AdwCleaner. Nothing I could see that I would want to keep. Log follows:

    Note: This is my wife's PC and she likes to play games. She does not however download games from the web. She buys them retail on CD and installs them that way. They are all single player (or if they can be multi-palyer, she never goes to the web site to play).

    # AdwCleaner v2.104 - Logfile created 12/29/2012 at 13:08:14

    # Updated 29/12/2012 by Xplode

    # Operating system : Microsoft Windows XP Service Pack 3 (32 bits)

    # User : Linda - DCYDR2B1

    # Boot Mode : Normal

    # Running from : C:\Documents and Settings\Linda\Desktop\adwcleaner.exe

    # Option [search]

    ***** [services] *****

    ***** [Files / Folders] *****

    Folder Found : C:\Documents and Settings\All Users\Application Data\Viewpoint

    Folder Found : C:\Program Files\Viewpoint

    ***** [Registry] *****

    Key Found : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtl

    Key Found : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtl.1

    Key Found : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtlSecondary

    Key Found : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtlSecondary.1

    Key Found : HKLM\SOFTWARE\Classes\CLSID\{03F998B2-0E00-11D3-A498-00104B6EB52E}

    Key Found : HKLM\SOFTWARE\Classes\CLSID\{1B00725B-C455-4DE6-BFB6-AD540AD427CD}

    Key Found : HKLM\SOFTWARE\Classes\Interface\{E3ED53C5-7AD5-4DF5-9734-AFB6E7E5D9DB}

    Key Found : HKLM\Software\MetaStream

    Key Found : HKLM\SOFTWARE\Microsoft\Active Setup\Installed Components\{03F998B2-0E00-11D3-A498-00104B6EB52E}

    Key Found : HKLM\SOFTWARE\Microsoft\Active Setup\Installed Components\{1B00725B-C455-4DE6-BFB6-AD540AD427CD}

    Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Management\ARPCache\ViewpointMediaPlayer

    Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ViewpointMediaPlayer

    Key Found : HKLM\SOFTWARE\MozillaPlugins\@viewpoint.com/VMP

    Key Found : HKLM\Software\TENCENT

    Key Found : HKLM\Software\Viewpoint

    ***** [internet Browsers] *****

    -\\ Internet Explorer v8.0.6001.18702

    [OK] Registry is clean.

    *************************

    AdwCleaner[R1].txt - [1753 octets] - [29/12/2012 13:08:14]

    ########## EOF - C:\AdwCleaner[R1].txt - [1813 octets] ##########

    PUM.Disabled and MS File Protection Boxes

    in Resolved Malware Removal Logs

    Posted

    Well of course, my version of Windows is the "special" version and the CD creation is NOT supported using the link you provided. I have Windows XP Media Center Edition 2005. I did contact Dell and they said they would send me the set of CDs for my version of Windows. They did make a point to say that since my PC was out of warranty that any additional help would be on a fee basis.

    As a review, did I actually have any active viruses, trojans, or malware that you found in any of the logs?

    Would you say that my main problem is really with the Windows File Protection and some files being corrupted or the wrong versions? How do they normally get that way since I understand there there should be "backup" copies in a hidden cache?

    Since I use McAfee for vrius, MalwareBytes for malware and trojans, and PC Pitstop for keeping the system up (drivers, registry, disk defrag), do you have any additional recommendations?

    PUM.Disabled and MS File Protection Boxes

    in Resolved Malware Removal Logs

    Posted

    I ran sfc /scannow and tried to use the Reinstallation CD but it said:

    (2 times)

    The CD you provided is the wrong CD.

    Please insert the Windows XP Professional
    Service Pack 3
    CD into your CD-ROM drive.

    (10 times)

    The CD you provided is the wrong CD.

    Please insert the Windows XP Professional
    CD 2
    into your CD-ROM drive.

    If I need to find a set of CDs, do they have to be ones that are at the Service Pack 3 level or will any Windows XP Professional CD set do?

    I guess this also provides a lesson to be learned: If given a choice of downloading or getting "hard media" for a major service pack upgrade, choose the hard media, even if you have to pay extra to get it.

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