[Safe to surf? Not always when there is new malware lurking about.]

Was infected today with PIX.##############. Windows Safe Mode saved the day, but MB protection is only at 69% - no Ransomware or Malware protection. Need help.

[MB License & Key not recognized]

Thank you.

[MB License & Key not recognized]

Will try to remember my original sign-in information, but that was years ago.

Thank you.

[MB License & Key not recognized]

"Unable to register license key."

[MB License & Key not recognized]

Very well. Will follow the directions.

[MB License & Key not recognized]

Wait a minute. I only have the "free" program now.

[MB License & Key not recognized]

No. Will do that and then follow the instructions.

Thank you.

[MB License & Key not recognized]

Have used the these instructions (several times) to no avail.

[MB License & Key not recognized]

Yes, both.

[MB License & Key not recognized]

Yes. (Sorry about spelling.)

[MB License & Key not recognized]

Yes, used caps and dasheses, but did not receive an error code. Just unable to sign in.

[MB License & Key not recognized]

 Uninstalled MB to troubleshoot the reason for my slow startup. Reinstalled MB but my license key and ID is not recognized.

 

[MB Slow To Load]

Something happened on my end but what? Loading was fine (under 20 seconds) until it wasn't. Maybe the DNS change will help.

Thanks for your help and advice.

[MB Slow To Load]

It's still at 2 1/2 minutes.

To the best of my knowledge, I've had the same DNS settings since 2009, but I will change them once I know what I'm doing.

Thank you.

[MB Slow To Load]

OK.

[MB Slow To Load]

OK.

[MB Slow To Load]

Files attached.

Thank you.

mbst-grab-results.zip

[MB Slow To Load]

Will look into changing the DNS settings, but have to learn more about that. The settings can be changed in the Control Panel, in the modem UI, and I don't know what else. If there is a change I'll send a PM.

Thank you for your time with this.

[MB Slow To Load]

Sorry to say that the load time has increased by 30 seconds. There is a MB program update. I'll install that and see if there is a change in the startup time.

[MB Slow To Load]

Here is the new MBST log.

mbst-grab-results.zip

[MB Slow To Load]

OK. Not sure about the disk check as the OS loaded in normal time

[MB Slow To Load]

Here is the Fixit Log.

Fixlog.txt

[MB Slow To Load]

The printer drivers have the latest drivers installed, but the USB driver was not updated because I couldn't find one on the web. 

Also, the Fixit link was "unavailable."

Thanks.

[MB Slow To Load]

Ok, will look into changing servers and will run the FIX.

Note: the device "problems" are due to my having disconnected the printer, which I always do between uses.

Thank you for your help.

[MB Slow To Load]

Ok, will look into changing servers and will run the FIX.

Note: the device "problems" are due to my having disconnected the printer, which I always do between uses.

Thank you for your help.