VCS

Understood. Stand by.

Gringo: I don't know how long it typically takes DDS to prepare its reports, but it's been 20 minutes and nothing yet. Task Manager indicates dds.scr *32 isn't using any CPU resources (which might be normal). Your instructions indicated the reports would appear "shortly," so just wanted to make sure this behavior is typical.

DeFogger log fyi (just found it on the desktop while looking for DDS reports) defogger_disable by jpshortstuff (23.02.10.1) Log created at 13:05 on 17/11/2012 (Vince) Checking for autostart values... HKCU\~\Run values retrieved. HKLM\~\Run values retrieved. Checking for services/drivers... -=E.O.F=-

DDS is running in silent mode. When it started, a new window popped up fyi: "SED.DAT has stopped working." Waiting for the two reports to appear.

After running DeFogger, a window keeps popping up that says: "Find String (grep) Utility has stopped working." Security Check seemed to run successfully, but the resulting checkup.txt window was empty. Re-running Security Check.

I am having to reboot. Stand by.

Instructions are printed and we'll run the programs now and get the reports. Note: We do not see a Watch Topic button among the options above this post. (Hovered over all of them) Thre is a "Follow this topic" check box. Might that be it? (FireFox browser.)

Sorry, accidentally posted twice.

We cannot seem to completely remove trojan.agent C:\Windows\svchost.exe using Malwarebytes. It reappears on reboot. Also, a "winrscmde stopped working and was closed" window keeps popping up. We've seen other posts on these two topics, and the solutions appear tailored to those individuals. So rather than try those fixes and risk making things worse, we're hoping someone can help us clean this PC. (Windows Vista Home Premium, Service Pack 2, 64-bit OS.)