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Jekko

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Everything posted by Jekko

  1. Wildcat, Could you try adding those 2 files to Norton and Webroot's exclusions lists as well? C:\WINDOWS\SYSTEM32\drivers\mbam.sys C:\WINDOWS\SYSTEM32\drivers\mwac.sys
  2. Shrugged, Unfortunately there are no plans to change the functionality of that 40 second rule for real-time protection for MBAM 2.x.
  3. You can attach the log by clicking the "More Reply Options" button and then there will be an option at the bottom to attach files.
  4. Hello Wildcat, could you get us a few logs? First, let's start with mbam-check: http://downloads.malwarebytes.org/file/mbam_check
  5. Allow me to clarify a little bit. Under Advanced Settings, Automatically quarantine detected items is specifically for real-time protection. Real-time protection monitors what applications/files are being executed and will quarantine the file automatically if it is seen as malware. Now, it sounds like you are talking about scheduled scans automatically quarantining items after a scan or scheduled scan has finished... That is a completely different case. Items detected by a manual scan will never be automatically quarantined (The 40 second rule does not apply!). Items detected by a sched
  6. Yes, it is handled the same way. Un-checking "Automatically quarantine detected items" in Advanced settings will yield the results you've quoted. The system tray notification will pop up in the bottom right of your screen and give you different options in response to this new threat. If you do not respond within 40 seconds, the threat is automatically quarantined.
  7. hatie, I'm glad to hear that helped! We're aware of this issue and it should be fixed in a future release!
  8. hatie, When one thing doesn't work, we try another. Please try the following: Ensure MBAM is not running. Download the attached net.conf file. net.zip Extract the file. Place the net.conf file into the following directory and have it replace the existing one: C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Configuration Open MBAM.Give this a shot and let us know if this helps!
  9. Please try the following: Run mbam-clean. Run mbam-check and save the mbam-check log. Reinstall MBAM 2.0. Post your mbam-check log here.If you ran mbam-clean after you uninstall, it may not be removing all your files correctly. Please try these new steps and let me know the results.
  10. hatie123, I wanted to ask, from your first post it sounds like you did the following: Uninstalled MBAM 2.0. Ran mbam-clean after manually uninstalling. Reinstalled MBAM 2.0.Does this sound correct?
  11. Glad to hear that as well. We're doing our best to make Malwarebytes Anti-Malware the best it can be.
  12. We've been able to replicate this issue on our side as well. Thank you very much for reporting it! If you do see any more issues, please let us know.
  13. Simnix, I want to analyze your logs a bit because you may have messed with your scheduler. As firefox pointed out earlier, your last triggered/scheduled/nextscheduled value looks like it's set to the future... September 6th. lastscheduled: Sat, 06 Sep 2014 13:05:39.726993 +0100 lasttriggered: Sat, 06 Sep 2014 13:05:39.726993 +0100 nextscheduled: Sat, 06 Sep 2014 14:09:03.726993 +0100 Additionally, it says you created your scheduled update on July 09, 2014 start:
  14. Clone, Thank you for getting us another crash dump for this. We have seen this in the past and getting more information regarding this will help us ensure that the fix we are working on will be helping more users that have this issue like yourself.
  15. Jessica, Our development team has looked at the new memory dump file and have determined it to be similar to another issue other users had seen. They have submitted a fix for this and it should be in our next release of MBAM 2.0.
  16. Good to hear Ken! Keep us updated with any new results
  17. Hello again sng119, I've got some bad news. The crash dump you have given us doesn't seem to have information we need. I will need you to do the following for me: Open Malwarebytes Anti-Malware (MBAM). Click on the "Update Now" button on the dashboard. Wait for MBAM to crash (Show the "A problem has caused the program to stop working"). Take a screenshot or copy the information from this window. You may need to click on "View Details" in order to see this information. It should be on the bottom left of that window. See example: Open Windows Task Manager (Press CTRL + ALT + Esc) Click on t
  18. clone1612, Hello and Now I see you have issues with MBAM on startup. If you see malwarebytes crash again, afterwards could you please do the following? This is very important that you follow these instructions when getting a crash dump for your problem. Do not close the error message: Start Task Manager. To do this, use one of the following methods: Right-click an empty area of the task bar, and then click Start Task Manager. Press CTRL+SHIFT+ESC. Click the Processes tab. Right-click the name of the process that you want (mbam.exe), and then click Create Dump File. If you are p
  19. If the software is believed to be a false positive, you can create a new thread in the false positive section of our forums so our researchers can determine how and why this particular software/file is being detected. Going back to my previous question, are you still seeing the original issue while scanning or updating with Malwarebytes Anti-Malware?
  20. Hi there Ivan, This leaves us with 2 questions then: When you attempt to update or scan, does MBAM still have some sort of issue? (Application Crash, Hang, BSOD, etc.) Firefox asked: Why are you ignoring malware instead of removing it?
  21. ForestElf, Thank you very much for your cooperation with us. Could you please try the following: Ensure you have MBAM installed. Ensure you have "Enable self-protection module" unchecked under the Advanced Settings tab. Run the following tool: http://downloads.malwarebytes.org/file/mbam_clean Allow your computer to reboot when prompted. Reinstall MBAM: http://www.malwarebytes.org/mwb-download/ At the end of your installation, please ensure Start Trial and Launch Malwarebytes Anti-Malware are unchecked. Run the net.conf replacement tool: https://forums.malwarebytes.org/index.php?/topic/15204
  22. That is correct. We have access to that file now, but I gave you access only for uploading. We received the file and will send it to our developers to see what is happening here.
  23. Jessica, I've sent you a PM with the location you can upload the dump file.
  24. Hello Jessica, I'm sorry to hear you are still having issues. We need to collect some information for our developers. Please do the following: 1. Press Ctrl+Shift+Esc simultaneously.2. Click the Show processes from all users button to gain administrative rights for the Task Manager.3. Right-click "mbam.exe". 4. Select Create Dump File from the context menu.5. After the dump file is created, you will be informed about location of the file (e.g. C:\Users\<user_name>\AppData\Local\Temp\<process_name>.DMP).6. Please attach the file in this thread.
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