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Jekko

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Everything posted by Jekko

  1. John A is correct. You need to do an uninstall, reboot if necessary, and then re-install to clear it. I tested this on my end to make sure. Sorry about the inconvenience everyone!
  2. No need. This should be fixed server side now. If you are still seeing the issue you can reinstall and it should fix the UI and stop notifying you of the "new" version.
  3. AdamKertesz, Hello! We are aware of the issue and we are doing what we can to fix this server side. Thank you for reporting and please bear with us while we fix this.
  4. Ahhh I think I understand now. So are you saying Bitdefender was flagging ABBYY, but Anti-Ransomware was not flagging ABBYY?
  5. Were you running ABBY during the time it was quarantined? What happened at the time of quarantine?
  6. Hi there shmu26, For ABBYY, did you have Finereader installed? It sounds like it based on your description. http://www.abbyy.com/finereader/
  7. Please let us know how the BETA goes for you. We are very interested in your feedback and any improvements that need to be made.
  8. Hi there Demonz, A few questions: When does MBAM Crash? (During a scan, with Hyper-v manager opened, during a scheduled scan/update?) Have you reinstalled and are still seeing the issue? (sounds like it's resolved, but I want to ask again to make sure )
  9. Hi everyone, I've been told that there will be an announcement later this month regarding the LabTech integration.
  10. Hi there! I roughly understand the issue, but before that I'd like to ask a few questions. Do you get any errors when attempting to activate your license? (Error 400, 401, etc.)Could you PM me your key so we can check it on the server as well?
  11. Hello jcarnevale09, We are currently working with LabTech and we have an integrated version scheduled for release around August.
  12. We are currently analyzing the situation and we are sorry for any inconvenience this may have caused. To answer a few of your questions/concerns: you'd think they would do a simple QA scan against a folder full of known good OS files before releasing to the wildWe do have False Positive tests in regards to new databases being pushed out. This had fallen through the cracks and we are currently analyzing exactly why this happened in the first place.Zero response from Malwarebytes sales or support so far​We are doing our best to address each issue as they come up and if you still do not get a
  13. Hello There! I'd like to get more information if you don't mind. What window pops up? (main UI or a notification of some sort?)What does the message you can see say? (Something on the dashboard, something in a pop-up window?)Could you also attach the logs daledoc (Hi Daledoc!) requested.
  14. Let's try to narrow this down. You have: Ran mbam-clean. Re-installed MBAM 2.1.6.1022. Running Windows 10.Could you do the following for me? Open the Start Menu by hitting the Windows Key: Type in Notification Area Icons. Open the first search. Look for Malwarebytes Anti-Malware in the list. Take a screenshot of the settings you see or report it back
  15. Thanks for the assistance everyone, and glad you have your installation running. Please let us know if you have any more issues.
  16. Could you try disabling the self-protection module and rebooting your PC?
  17. Could you run mbam-check for a diagnostic log? http://downloads.malwarebytes.org/file/mbam_check Also, could you provide me a screenshot of your advanced settings? I'm curious about that (the diagnostic log will show me this, but I want to physically see the settings )
  18. Hi daledoc, I don't think you need to go so far as to do an mbam-clean. Try removing the existing scheduled update, and add a new one.
  19. Daledoc, Hey there! We are aware of these issues and will do what we can to pull them into the next release. Thanks for reporting The reason this still exists is because the default value of Close Notification used to be 7 seconds, but now the default value is 3 seconds. If you install over the top and it sees 7 seconds, it will think "I need to set this from the old default value to the new default value".
  20. Hello Collaboration, No, this is not made by the Illuminati. I'd like to collect some information to help diagnose this. The diagnostic logs listed here: https://forums.malwa...iagnostic-logs/A copy of your Malwarebytes Program Data: C:\ProgramData\Malwarebytes\Malwarebytes Anti-MalwareIf you could get me that, it would be very helpful
  21. Hi there gallilaw, We are currently researching this issue and trying to find a fix for it. So far the popular workarounds have been posted by Maurice above me, but if you would like to help us try to track down why this is happening, I'm looking for: The diagnostic logs listed here: https://forums.malwarebytes.org/index.php?/topic/146024-diagnostic-logs/A copy of your Malwarebytes Program Data: C:\ProgramData\Malwarebytes\Malwarebytes Anti-MalwareIf you could get us those items, that would greatly help us
  22. @ImKappaStar If your friend updates his database, he should not see a crash during heuristics anymore. Also, we are working on reducing scan times in the future by reviewing our database so please bear with us until then.
  23. HelpMePlease, If possible, could you get a copy of your programdata to me? The folder is: C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware
  24. In addition to the logs daledoc has asked for, could I also get a copy of your installation's programdata? The folder should be: C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware If you could put that folder in a .zip file, that would be very helpful! http://windows.microsoft.com/en-us/windows/compress-uncompress-files-zip-files#1TC=windows-7
  25. Let's try a few more things. Please uninstall one of your AVs. Having too much security software on the same machine can cause issues so it's usually recommended to only have one AV. Please try running a scan in safe mode to see if the same detections are found. Please try running a scan with MBAR and see if the same detections are found.
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