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Everything posted by Jekko
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Hello riahc3, We are aware of the issue and will be pushing out an update to fix this. The intention was to have a user reboot and re-run the installer automatically after the reboot if there were any issues in the installation process. Unfortunately this issue is affecting many of our users so we are working to collect information to identify this is the same issue and will have a new build soon to fix this issue. Thank you for your patience and response.
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Malwarebytes deleted from my ssystem after update
Jekko replied to kv416's topic in Malwarebytes for Windows Support Forum
@kv416 - Did you buy your license online or at a retail store? If you cannot log into your My Account Portal, please contact our support staff here https://secure.livechatinc.com/licence/8473103/open_chat.cgi?groups=1. -
It's correct that your trial has been reset. We do not do this for every release, but for MBAM 3.2.2's release we have reset everyone's trial availability.
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Great to hear! Thanks for letting us know.
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Realtime protection and scanning not working
Jekko replied to CelloJP's topic in Malwarebytes for Windows Support Forum
This should now be resolved with database update 1.0.1976. After making sure you have the update, please restart your computer and then turn on Web Protection. -
Could you turn of self protection (in Protection Settings), delete all mbdb files in C:\ProgramData\Malwarebytes\MBAMService, and then try updating MBAM from the dashboard? This should force MBAM to do a full db update. Your logs indicate an issue with downloading the incremental update files. Let me know if this works for you.
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We ask about the fast connection because the Creator's Update for Windows 10 may not be working well with our product. From your logs we see some update packages being downloaded, and then the connection times out with the errors: 05/12/17 " 09:19:23.786" 992421 18d0 1908 ERROR HttpConnection mb::common::net::HttpConnection::DownloadFileImpl "HttpConnection.cpp" 641 "HTTP POST - connection reset" 05/12/17 " 09:19:23.786" 992421 18d0 1908 ERROR HttpConnection mb::common::net::HttpConnection::LogExceptionDetails "HttpConnection.cpp" 1405 "Exception details: text=Connection reset by peer"
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@glesp - We see from your logs that your system is losing a connection when you update. Could you turn off PunkBuster, and Metered Connections for Windows 10? https://support.microsoft.com/en-us/instantanswers/633571e5-3591-437d-bf6a-071a243305a7/metered-connections-in-windows-10 Also, how fast is your internet connection?
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self protection option
Jekko replied to BillH99999's topic in Malwarebytes for Windows Support Forum
Your screenshot did the trick. I was attempting to end the task from the Details tab of Task Manager. I'm able to reproduce what you are seeing now. Thanks @BillH99999! -
self protection option
Jekko replied to BillH99999's topic in Malwarebytes for Windows Support Forum
Please reproduce the issue and then do the steps. It will make finding what happened in MBAM's logs easier. The other steps like running mbam-check and frst is so we know what version of MBAM you are running and we can see your current settings and system info. -
self protection option
Jekko replied to BillH99999's topic in Malwarebytes for Windows Support Forum
QA guy here! So I'm unable to replicate this issue in both 3.0.6 and our upcoming 3.1.1 builds. I see Windows properly blocking mbamtray.exe from being closed with an "Access is denied" prompt, and then exiting MBAM from the tray icon is working as expected. First, please follow the instructions here and attach the logs and files mentioned. -
Feedback on Malwarebytes version 3.1.0.1716 beta
Jekko replied to TempLost's topic in Malwarebytes for Windows Support Forum
@TempLost - Good news, our developers have identified the bug. I'll respond here when we have a new build -
Feedback on Malwarebytes version 3.1.0.1716 beta
Jekko replied to TempLost's topic in Malwarebytes for Windows Support Forum
Yes, you can turn off even log data collection for now. -
Feedback on Malwarebytes version 3.1.0.1716 beta
Jekko replied to TempLost's topic in Malwarebytes for Windows Support Forum
@TempLost - We got your logs. Thank you! In the meantime, could you try turning off rootkit scanning in protection settings? -
Feedback on Malwarebytes version 3.1.0.1716 beta
Jekko replied to TempLost's topic in Malwarebytes for Windows Support Forum
@TempLost - I've sent you a PM with instructions. -
Feedback on Malwarebytes version 3.1.0.1716 beta
Jekko replied to TempLost's topic in Malwarebytes for Windows Support Forum
@TempLost, Could you do the following: Enable Event Log Data under application settings (this will enable debug logging for MBAM). Run the attached "SetupLocalAndFullMemoryDump.reg" file. (This will create a crash dump in C:\LocalDumps when an application has crashed) Reproduce the scan failure, with the popup saying "We're sorry, but Malwarebytes service has stopped working." Attach the memory dump and your latest mbamservice.logs. SetupLocalAndFullMemoryDump.zip -
Feedback on Malwarebytes version 3.1.0.1716 beta
Jekko replied to TempLost's topic in Malwarebytes for Windows Support Forum
Could you also post your MBAMService log? Located in C:\ProgramData\Malwarebytes\MBAMService\logs If there are extra logs with an extension .bk, could you post those as well? -
Feedback on Malwarebytes version 3.1.0.1716 beta
Jekko replied to TempLost's topic in Malwarebytes for Windows Support Forum
Thanks TempLost. We'll take a look. -
Feedback on Malwarebytes version 3.1.0.1716 beta
Jekko replied to TempLost's topic in Malwarebytes for Windows Support Forum
Could you post your install log? It should have been created in your %temp% directory. C:\Users\<username>\AppData\Local\Temp The file should be named similarly to "Setup Log 2017-05-02 #001.txt". It will be the date you ran the install upgrade. -
Feedback on Malwarebytes version 3.1.0.1716 beta
Jekko replied to TempLost's topic in Malwarebytes for Windows Support Forum
Thanks for confirming. I'm attempting to reproduce what you are seeing but haven't been able to yet regarding protected applications for Anti-Exploit. I'll let you know if I have more questions