NOT WORKING in Malwarebytes for Windows Support Forum Posted November 6, 2019 Hello @southcoastie - we want to see if we can get some additional logs from you. Could you do the following: Enable User Mode Crash Dumps Please download enable_crash_dumps.bat using the link below. → https://malwarebytes.box.com/s/eug9gmk7i1xqeugb0xobjlqcsfb4uv1e Open your Downloads folder. Right-click enable_crash_dumps.bat and select Run as administrator to run the file. Note: If you are prompted by Windows SmartScreen, click More info followed by Run anyway. A black Command Prompt window will appear. Upon completion, press any key to exit. Once done, please reproduce the issue you're experiencing. Collect Crash Dump When the installer next crashes, wait at least 1 minute. Press the Windows Key + R on your keyboard at the same time. Copy %localappdata%\CrashDumps and paste into the Run box. Click OK. A folder will open. Inside you should see a DMP file. Right-click the file and click Send to followed by Compressed (Zipped) folder. This will create a ZIP file. Go to WeTransfer.com in your browser. Click Add your files, navigate to %localappdata%\CrashDumps and double-click the ZIP file. Click (...) and select the link radio button under Send as. Click Transfer. Upon completion, copy the download link and include it in an email reply. Windows Event Logs Press the Windows Key + R on your keyboard at the same time. Type eventvwr.msc and click OK. Expand Windows Logs. Right-click Application and click Save All Events As.... Name the file application and click OK. Repeat for Security and System. Navigate to the location of the files. Highlight the three files, right-click one and click Send to followed by Compressed (zipped) folder. Name the Zip file EventLogs.zip and attach the file in your next reply.