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lisam413

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Posts posted by lisam413

  1. Yes, I have the cd and activation ID and key. I was also just reminded by my son (sorry I forgot this important fact) that he has my HP and reformatted the hard drive and installed windows 7 on it. He hasn't reinstalled any of my previous programs. As of now I have just been using the free version on new laptop but would like to have all of the pro version's benefits on my new computer. Can I still use my original ID and/or key on this new machine? Or is there something I still need to do to the old one to be sure it is considered "uninstalled"?

    Lisa M.

  2. Several months ago I purchased the pro version cd and installed it on my laptop. Was having constant freezing up issues. After running the pro on that machine several times with only minimal and temporary improvement, I purchased a new laptop. I have the free version right now on this new machine.

    What is the process to remove it from the problem laptop (it will boot up and run for a short time; long enough to uninstall the pro version) and reinstall the license to my new computer? The old laptop is not being used.

    Thanks for any help!

    Lisa M.

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