imposs

I have had responses from Maniac in the past on both Saturday and Sunday and congratulated him on it! In fact I have had a response already today (Saturday) from him to my new post so we are running again. Thank you for helping that along. Kind regards Imposs

I am very glad we are in contact again. My computer system is not showing any problems now. In fact, it did not show any problems when I had the infection; it was MBAM which identified the PUM but could not get rid of it when my computer restarted. I had stopped other attacks in the last few weeks either with AVG or MBAM getting rid of them, all except this PUM. I also had emails sent out in my name to my contacts which I did not know anything about so I was very worried that other problems might arise. I have one question about the log. It shows Norton 360 but that expired several months ago and I did not renew it. I thought I had removed it from my computer and it is not listed anywhere. Should I try to get rid of it (if so,how) or can it be left? I have AVG in its place. Is it possible that infection can be reintroduced from video clips which I have downloaded and saved to a memory stick when I play them? I look forward to your response.

Thank you for your two prompt replies; apologies for putting my new post in the wrong section. I have now put it in the right one! I hope I will be able to reconnect with Maniac; I have put his name in the title as you suggest. Thanks again Imposs

Dear Maniac Since I sent you a PM I have heard that there was a major technical glitch at MBAM and a week's worth of posts were lost. Unfortunately in my case all the back history was lost as well. You had nearly finished curing my problem so I hope you will be able to do the last steps. I started with a PUM.UserWLoad infection which after some scans you cleverly removed with a special Custom Scans/Fixes in OTL. You were worried because it had been in a temporary file as an .exe so you continued to check for any remaining problems and asked me to post a Security Check scan. You then told me to activate my UAC and remove and update my version of Java, both of which I have done. You then told me to download and run Complete Internet Repair, checkmarking all the boxes. The heading on that checkbox page says that you should not "select an option unless your computer has the described problem". I do not know if my computer has all the problems listed and the ways they are solved seem rather harsh. For example one option says it should be used "with care" because certain things will have to be reinstalled afterwards. Do you think there are individual problems which I should cure this way? Please let me know because I have not used that software. I have however done a further Security Check scan which you asked for and show it below. I look forward to receiving your extremely good help to finish off this infection. Results of screen317's Security Check version 0.99.54 Windows 7 Service Pack 1 x64 (UAC is enabled) Internet Explorer 9 ``````````````Antivirus/Firewall Check:`````````````` Windows Security Center service is not running! This report may not be accurate! Windows Firewall Enabled! Norton 360 WMI entry may not exist for antivirus; attempting automatic update. `````````Anti-malware/Other Utilities Check:````````` SUPERAntiSpyware Free Edition Malwarebytes Anti-Malware version 1.65.1.1000 Java 7 Update 9 Adobe Reader X (10.1.4) Google Chrome 22.0.1229.92 Google Chrome 22.0.1229.94 ````````Process Check: objlist.exe by Laurent```````` AVG avgwdsvc.exe `````````````````System Health check````````````````` Total Fragmentation on Drive C: 5% ````````````````````End of Log`````````````````````` Back to top

Dear Maniac Since I sent you a PM I have heard that there was a major technical glitch at MBAM and a week's worth of posts were lost. Unfortunately in my case all the back history was lost as well. You had nearly finished curing my problem so I hope you will be able to do the last steps. I started with a PUM.UserWLoad infection which after some scans you cleverly removed with a special Custom Scans/Fixes in OTL. You were worried because it had been in a temporary file as an .exe. so you continued to check for any remaining problems and asked me to post a Security Check scan. You then told me to activate my UAC and remove and update my version of Java, both of which I have done. You then told me to download and run Complete Internet Repair, checkmarking all the boxes. The heading on that checkbox page says that you should not "select an option unless your computer has the described problem". I do not know if my computer has all the problems listed and the ways they are solved seem rather harsh. For example one option says it should be used "with care" because certain things will have to be reinstalled afterwards. Do you think there are individual problems which I should cure this way? Please let me know because I have not used that software. I have however done a further Security Check scan which you asked for and show it below. I look forward to receiving your extremely good help to finish off this infection. Results of screen317's Security Check version 0.99.54 Windows 7 Service Pack 1 x64 (UAC is enabled) Internet Explorer 9 ``````````````Antivirus/Firewall Check:`````````````` Windows Security Center service is not running! This report may not be accurate! Windows Firewall Enabled! Norton 360 WMI entry may not exist for antivirus; attempting automatic update. `````````Anti-malware/Other Utilities Check:````````` SUPERAntiSpyware Free Edition Malwarebytes Anti-Malware version 1.65.1.1000 Java 7 Update 9 Adobe Reader X (10.1.4) Google Chrome 22.0.1229.92 Google Chrome 22.0.1229.94 ````````Process Check: objlist.exe by Laurent```````` AVG avgwdsvc.exe `````````````````System Health check````````````````` Total Fragmentation on Drive C: 5% ````````````````````End of Log``````````````````````

I know that you did Forums maintenance last night because that is what I was told when I tried to access my account then. This morning I appear to have been totally wiped from the MBAM community. My log-in was not recognised so I had to re-register with exactly the same details as before just as if I was a new member. More seriously I was fully engaged with working with my malware consultant "Maniac" (who is absolutely brilliant and very thorough) but I cannot now find any of it. Please can I have it all back again so that I can continue to fix my computer. I have sent him a PM so that he is aware of the problem. I wonder if anyone else has had similar treatment?