LordAMV

Ok so it looks like I may have done something that worked. I used a System Restore to earlier and even though initially it said it wasn't successful, when I restarted and entered Safe Mode it worked. I immediately ran Malwarebytes quick scan and it detected a single file - Trojan.Ransom which I was able to remove. It seems like my system is back to normal at the moment. Do you think I should do anything else?

LDTate - I am having trouble figuring out what you're asking me to do here. All of the steps you asked me to take in your response are assuming I can run ComboFix out of my USB device but I can't start the computer using that USB device because it isn't an operating system. Maybe there is something I am missing here but right now I am not able to take any of those steps you recommended since I can't do any of those things on my infected computer.

I am confused here - the link you gave me is an installer file. When I try to run the installer it just runs Combofix and I don't see where or what directory Combofix is installed to...I have no control over that. How can I run it on the infected computer? Do I just run the installer?

By the same way I mean - I am running it through going to Boot Setup (F12) during start up. Then I choose to run from the USB device. I assume I would need a different USB device that has ComboFix on it separate from the device with Windows Defender.

Yes I am on a different computer right now, sitting next to the infected computer. I am not sure how I will be able to do what you suggested since I can't run programs even in Safe Mode. Right now the only thing I am doing is running Windows Defender from my USB device. Am I able to run ComboFix the same way?

As I stated in the original post, unfortunately I am not able to do that. Even Safe Mode does not work because when I start Safe Mode, it gives me the FBI screen. I can't run any programs in safe mode or go to the directory you suggested.

Ok so today at some point during my browsing, I encountered FBI MoneyPak. I have encountered it before and usually I just go into Safe Mode and run Malwarebytes. But this version is very nasty - it isn't letting me enter Safe Mode. Any time I enter Safe Mode (with and without networking) it still gives me the FBI screen and won't let me do anything. I can't even run Malwarebytes or anything else at all right now. My computer is effectively useless. I have tried running Windows Defender as I read somewhere else that it is the only way to deal with a situation like this. I ran it and the scan only went half way through. It detected a version of Sirefef which I deleted. But the scan didn't complete. I tried to restart in safe mode and the problem is still there. Can anyone help me?

Ok so today at some point during my browsing, I encountered FBI MoneyPak. I have encountered it before and usually I just go into Safe Mode and run Malwarebytes. But this version is very nasty - it isn't letting me enter Safe Mode. Any time I enter Safe Mode (with and without networking) it still gives me the FBI screen and won't let me do anything. I can't even run Malwarebytes or anything else at all right now. My computer is effectively useless. I have tried running Windows Defender as I read somewhere else that it is the only way to deal with a situation like this. I ran it and the scan only went half way through. It detected a version of Sirefef which I deleted. But the scan didn't complete. I tried to restart in safe mode and the problem is still there. Can anyone help me?