BusyMike

Well, if you reread my first post, I did describe my issue as occurring after an MBAM update. I suspected MBAM to be at fault from the beginning and I was very verbose about it. So if you're suggesting I post this to the MBAM general forum now, Really? I've spent two weeks with you, trying to bring this issue to a conclusion. I appreciate all your efforts and I followed all your troubleshooting steps and still have no resolution. If this is a problem with last MBAM software update and needs to posted elsewhere to be resolved, feel free to copy my content. I'm not interested in wasting any more of my time with this. I just don't have the time to spend jumping through hoops and messing up my settings if it's not going to be addressed by the MBAM team. I purchased 40+ copies of this program over the last 2 years, it's a great product and I still tell everyone I meet about how great this tool is and recommend they upgrade to pro, even though I am having an issue with it. I took the initiative to demonstrate a problem that occurred in the last update on my PC and I was directed to this forum. So I spent 2 weeks with you only because I hoped you were gathering the information necessary to submit the details to MBAM to get it addressed if required. If the makers of MBAM want to address this issue, thats great, if not, thats fine with me. Maybe one day you will notice the issue and resolve it. Until then I'm uninstalling it and getting back to work. If you need any additional technical data, feel free to email me a request. I will submit any data you want and do my part to support this application, time permitting. Please see that someone in MBAM team reads this information, I'm certain this issue is affecting other less knowledgeable users. I'll be looking forward to the day I can use the software again. Busy Mike.

OK completed the same test and got almost the same results. uninstalled malwarebytes and ran the mbam clean, rebooted as required, it booted quickly. I powered off and waited a few moments and did a cold boot. Same results as above, entered my password and saw the taskbar and icons immediately. very fast load, the machine was ready to use in less than 30 seconds. tested again with same results. Installed MBAM pro per instructions, entered my registration info and made sure it was updated. Powered off then waited a few moments and powered on. This time when I entered my password it again took 30 seconds to load my preferences then show me the background screen with no icons or taskbar. I waited another minute and it still didn't load the taskbar so I ctrl-alt-del and showed processes. I included the screenshot of the processes below. it took a total of 2 minutes and 11 seconds before I was able to see my icons and taskbar. After another reboot it took 1 minute 34 seconds after entering my password before the taskbar appeared. So it didn't solve the problem, but the problem is definately linked to Malwarebytes. Thanks again for all your help, Any other ideas? Should I notify the mbam team of this issue? Busy Mike

I noticed I missed a step and didn't run the mbam-clean.exe so I'll do it again now and let you know

OK so here was the BIG test. I launched today and waited on the background for around 45 seconds before my taskbar launched. I uninstalled malwarebytes, shutdown the PC and booted PC. once I entered my password, it immediately showed my background, taskbar and icons and completed the loading of my few apps quickly. I then downloaded the latest Malwarebytes, installed it and updated it, made sure I was registered since I paid for the pro version. Then I powered off the PC and waited a few moments and booted the PC as usual. Once I entered my password to log in, it took almost 30 seconds before showing me the background screen, then it took another minute before it showed me the taskbar and icons. so it added 1 minute and 30 seconds to my log in. I still believe as I did originally, malwarebytes has a problem on windows XP with my configuration. If I didn't need windows I would never use it again, problem solved, but thats not the case, so any other ideas?

I gotta admit I am quite fluent in the operations of the PC. I did not think I had any infection, but thought it was strange this issue began when I updated MB And yes, I purchased MB a long time ago and made sure all my friends invested in it too. I think it's a worthwhile investment. I will test it out tonight by removing MB and seeing what happens after a reboot, But I am a little skeptical since it appears to be a bit intermittent. I'll give you more information when I'm finished testing.

good to know.... As for the logs... any other ideas? it still appears to hang on the background screen, although not for as long as originally. And as I said in my first post it started when I updated malwarebytes and the system rebooted. I am tempted to do a few tests and remove malwarebytes to see if my system boots normally again

My only concern was c:\documents and settings\Michael\WINDOWS It appeared to be a folder and was curious what could possibly be contained in that folder. I ran the latest scan and hope there is sufficient information to allow you to see what might be causing my issue. Extras.Txt OTL.Txt

it was in the combofix file... look in the last section, DLLs Loaded Under Running Processes Pre-Run: 340,525,539,328 bytes free Post-Run: 343,826,546,688 bytes free That was what I was talking about. I have the restore point at least... but was wondering if you think that could be an issue that should concern me. BTW the issue still seems to occur, except now it appears to recover faster. Now, I only have to wait under 2 minutes on my background screen before it begins to show the task bars and icons. At least thats how long it took today when booting.

Well I followed your directions. From your description I was hoping to be able to approve each removal so I could save my chrome sessions but it deleted everything in the log and it's extremely clean. Too bad it doesn't discriminate. Now I have to set up my launch pages again, I also noticed the following dialog box appeared when I launched chrome. google Chrome Your preference file is corrupt or invalid Google chrome is unable to recover your settings. I didn't expect that.... so now I have to reget my extensions and choose a background yada yada yada. No big deal but it'll take me a few hours to recover everything I need. I lost all apps and extensions and settings, at least I still have my bookmarks and that's the most important. I hope my nod32 still has hooks into my browser to keep me protected. Anything else you wanna try? I am a little concerned about that 3 Gigs that was deleted in combofix. I hope it wasn't something I misplaced.

I should also note I never use internet explorer, are those things conduit and such necessary?

I removed 2 session ID's for security reasons but left everything else intact Here's tje file below AdwCleanerR1.txt

Well I'm done with Combo fix and noticed the PC starts a lot faster. Can you tell me what caused the issue? it looks like it's working for now but since it's intermittent I should test it for a couple of days to be sure. what do you think? the log is attached. ComboFix.txt

no I'm not. I am directly connected. I should note I had an opportunity to run a full scan with MBAM and noticed the following. Malwarebytes Anti-Malware (PRO) 1.65.0.1400 www.malwarebytes.org Database version: v2012.09.22.05 Windows XP Service Pack 3 x86 NTFS Internet Explorer 8.0.6001.18702 Michael :: DESKTOP [administrator] Protection: Enabled 9/22/2012 1:40:00 PM mbam-log-2012-09-22 (13-40-00).txt Scan type: Quick scan Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM Scan options disabled: P2P Objects scanned: 189520 Time elapsed: 5 minute(s), 22 second(s) Memory Processes Detected: 0 (No malicious items detected) Memory Modules Detected: 0 (No malicious items detected) Registry Keys Detected: 2 HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{11111111-1111-1111-1111-110011341191} (PUP.GamePlayLab) -> Quarantined and deleted successfully. HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{11111111-1111-1111-1111-110011341191} (PUP.GamePlayLab) -> Quarantined and deleted successfully. Registry Values Detected: 0 (No malicious items detected) Registry Data Items Detected: 0 (No malicious items detected) Folders Detected: 0 (No malicious items detected) Files Detected: 1 C:\Documents and Settings\Michael\Local Settings\Temp\VidSaver15_20120508.exe (Adware.GamePlayLabs) -> Quarantined and deleted successfully. Not quite a virus but at least a potentially unwanted program. I believe it may have been downloaded by a careless user. I haven't had the reboot issue in a couple of days, since it's intermittent, I am not sure if the issue is resolved. Perhaps it was that PUP. Then again I always use chrome, not internet explorer, not sure if that makes a difference. What do you think, This is the first time I've booted 2 days in a row without issue.

2 files attached as requested. I'll try to find some time to log on tomorrow. BM TDSSKiller.2.8.10.0_24.09.2012_00.49.40_log.txt TDSSKiller.2.8.10.0_24.09.2012_00.54.23_log.txt