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sonll

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  1. hi, my daughters laptop,heavily cluttered win 7 laptop....is having major issues with updates failing,bluescreen on start up,no action center flag icon or notifications,defender&firewall dont seem to exist anymore, she had microsoft security essentials(now uninstalled by her)running,detected 2 kinds of sirefef,unsure what end letters of it were though mse removed the sirefef...daughter has been trying to resolve issues for long enough for her to think its time for a new laptop LOL but has probabally caused further damage attempting to make it work properly...PLEASE SOMEONE be brave & patient enough to try help me get it back in some sort of useable state...also....im not great computer wise.... would restoring it back to purchase date resolve this?thanks..
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