kathy10

Hi, the pc was without a proper antivirus for a while and got infected, I was able to update AVG and install Malwarebytes to remove most of the infections. The first time I was able to remove most infected objects/threats; however, I have tried 3 times to run the scan again to eliminate any remaining items and the pc shuts down without prompting the results. I assume there are still threats on the pc and need help removing them to have the computer as clean as possible. Thanks in advance for your help.

ok thank you for everything!

wow! thanks a lot for all the info, I would have to take my time and choose what to do. I do have another question, I have another pc with possibly some issues, should I start a new topic with that pc or should I continue it here? the other pc was without an antivirus for a while and I'm running some scans and updates right now. thanks in advance.

also can you recommend any good antivirus, free and paying, to hopefully prevent future infections? thanks for everything!

ok I deleted everything and emptied the recycle bin. any last scans I should perform?

didn't have the fixlist but had a fixlog and deleted it. also, deleted frst (had two documents of that one). posted is the new fixlog, should I delete that one too? still have the next steps to complete. Fixlog.txt

Oh I was referring to the other items listed on the last log I sent, such as missing something for norton

i ran it and had to update internet explorer, adobe and java. not sure how to correct the other things that are popping up. attached is the last log. thanks! checkup2.txt

here is the results, looks like I have some updating to do... checkup.txt

thanks. I had to open the window full size in order to see it. followed ur instructions and 0 malicious found! here is the log, it should be all virus free now, right? mbam-log-2013-12-09 (16-44-05).txt

Im having a problem. I can go up to scanner settings but I cant find the other things after that. nothing that says pup or the step after that. please advise. ps: I updated the malwarebytes before I ran the scanner the last time.

hi! I followed your instructions and it came cleaned! :-) In fact, I restarted the pc and ran it again just to be sure and both times it found 0 items. Attached is the latest log, is there anything else I should do? thanks in advance for everything! mbam-log-2013-12-06 (22-05-58).txt

ok I see now how to check and uncheck. but can you please help me figure out if there is any items I should keep / definitely remove. thanks!

heres the log I got from adwcleaner. not sure if I should save or remove everything. also, nothing shows to be check or unchecked... so im not sure how to do that. thanks AdwCleanerR0.txt

I have barely used the pc because I don't feel very comfortable until I know its all cleaned up.

I just ran the fixlist and the attached fixlog was created. Fixlog.txt

Addition.txt Ok, I decided to use the tool that way you can tell me for sure if its clean! :-) There is a lot of things that I don't know what they are and probably don't care about, so I can delete if you think I should. One thing that really pops at me as malicious is the file Agatha Christie in the addition file... Thanks! Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 31-10-2013 Ran by Kathy (administrator) on 07-11-2013 00:46:37 Running from C:\Users\Kathy\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\YASJI5W7 Windows 7 Home Premium Service Pack 1 (X64) OS Language: English(US) Internet Explorer Version 10 Boot Mode: Normal ==================== Processes (Whitelisted) ================= (AMD) C:\Windows\system32\atiesrxx.exe (IDT, Inc.) C:\Program Files\IDT\WDM\STacSV64.exe (Hewlett-Packard Company) C:\Windows\system32\Hpservice.exe (AMD) C:\Windows\system32\atieclxx.exe (Advanced Micro Devices, Inc.) C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe (Apple Inc.) C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe (Microsoft Corp.) C:\Program Files (x86)\Microsoft\BingDesktop\BingDesktopUpdater.exe (Apple Inc.) C:\Program Files\Bonjour\mDNSResponder.exe (EasyBits Software AS) C:\Windows\SysWOW64\ezSharedSvcHost.exe (Hewlett-Packard Company) C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe (Hewlett-Packard Development Company, L.P.) C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe ( ) C:\Windows\system32\lxducoms.exe (Symantec Corporation) C:\Program Files (x86)\Norton Security Suite\Norton Security Suite\Engine\20.4.0.40\ccSvcHst.exe (Microsoft Corporation) C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE (Skype Technologies S.A.) C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe (Microsoft Corp.) C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE (Yahoo! Inc.) C:\Program Files (x86)\Yahoo!\SoftwareUpdate\YahooAUService.exe (Microsoft Corp.) C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe (Symantec Corporation) C:\Program Files (x86)\Norton Security Suite\Norton Security Suite\Engine\20.4.0.40\ccSvcHst.exe (Systweak) C:\Program Files (x86)\Advanced System Protector\AdvancedSystemProtector.exe (IDT, Inc.) C:\Program Files\IDT\WDM\sttray64.exe (Synaptics Incorporated) C:\Program Files\Synaptics\SynTP\SynTPEnh.exe () C:\Program Files (x86)\Lexmark 5600-6600 Series\lxdumon.exe (Lexmark International Inc.) C:\Program Files (x86)\Lexmark 5600-6600 Series\ezprint.exe (Hewlett-Packard Development Company, L.P.) C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe (Hewlett-Packard Development Company, L.P.) C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe (Apple Inc.) C:\Program Files (x86)\iTunes\iTunesHelper.exe (Synaptics Incorporated) C:\PROGRAM FILES\SYNAPTICS\SYNTP\SYNTPHELPER.EXE (Hewlett-Packard Company) C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe (Apple Inc.) C:\Program Files\iPod\bin\iPodService.exe (CyberLink) C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe (Advanced Micro Devices Inc.) C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe (Hewlett-Packard Company) C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe (ATI Technologies Inc.) C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe (Hewlett-Packard Development Company L.P.) C:\Program Files (x86)\Hewlett-Packard\HP Connection Manager\hpConnectionManager.exe (Hewlett-Packard Development Company L.P.) C:\Program Files (x86)\Hewlett-Packard\HP Connection Manager\hpCMSrv.exe (Microsoft Corporation) C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe (Malwarebytes Corporation) C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe (Microsoft Corporation) C:\Program Files\Internet Explorer\iexplore.exe (Adobe Systems Incorporated) C:\Windows\system32\Macromed\Flash\FlashUtil64_11_9_900_117_ActiveX.exe (Microsoft Corporation) C:\Program Files (x86)\Internet Explorer\IELowutil.exe (Microsoft Corporation) C:\Windows\SysWOW64\NOTEPAD.EXE ==================== Registry (Whitelisted) ================== HKLM\...\Run: [sysTrayApp] - C:\Program Files\IDT\WDM\sttray64.exe [1128448 2011-03-11] (IDT, Inc.) HKLM\...\Run: [synTPEnh] - C:\Program Files\Synaptics\SynTP\SynTPEnh.exe [2837288 2011-10-14] (Synaptics Incorporated) HKLM\...\Run: [lxdumon.exe] - C:\Program Files (x86)\Lexmark 5600-6600 Series\lxdumon.exe [676520 2010-02-04] () HKLM\...\Run: [EzPrint] - C:\Program Files (x86)\Lexmark 5600-6600 Series\ezprint.exe [131752 2010-02-04] (Lexmark International Inc.) HKLM\...\RunOnce: [NCPluginUpdater] - "c:\program files (x86)\hewlett-packard\hp health check\activecheck\product_line\NCPluginUpdater.exe" Update [21720 2013-11-05] (Hewlett-Packard) HKLM\...\Policies\Explorer: [EnableShellExecuteHooks] 1 MountPoints2: F - F:\LaunchU3.exe -a MountPoints2: {229d3aff-f125-11e2-ad9d-101f7415c0ae} - F:\LaunchU3.exe -a MountPoints2: {8220ca82-5ef9-11e1-9e86-101f7415c0ae} - "G:\WD SmartWare.exe" autoplay=true HKLM-x32\...\Run: [startCCC] - C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe [336384 2011-04-01] (Advanced Micro Devices, Inc.) HKLM-x32\...\Run: [HPConnectionManager] - C:\Program Files (x86)\Hewlett-Packard\HP Connection Manager\HPCMDelayStart.exe [94264 2011-02-15] (Hewlett-Packard Development Company L.P.) HKLM-x32\...\Run: [] - [x] HKLM-x32\...\Run: [HP Quick Launch] - C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe [586296 2010-11-09] (Hewlett-Packard Development Company, L.P.) HKLM-x32\...\Run: [HPOSD] - C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe [379960 2011-08-19] (Hewlett-Packard Development Company, L.P.) HKLM-x32\...\Run: [Adobe ARM] - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe [958576 2013-04-04] (Adobe Systems Incorporated) HKLM-x32\...\Run: [bingDesktop] - C:\Program Files (x86)\Microsoft\BingDesktop\BingDesktop.exe [2353880 2013-10-25] (Microsoft Corp.) HKLM-x32\...\Run: [APSDaemon] - C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe [59720 2013-04-21] (Apple Inc.) HKLM-x32\...\Run: [iTunesHelper] - C:\Program Files (x86)\iTunes\iTunesHelper.exe [152392 2013-08-16] (Apple Inc.) HKLM-x32\...\Run: [bCSSync] - C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe [89184 2012-11-05] (Microsoft Corporation) ==================== Internet (Whitelisted) ==================== HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.msn.com/?pc=UP97&ocid=UP97DHP SearchScopes: HKLM - DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = http://www.bing.com/search?q={searchTerms}&form=HPNTDF&pc=HPNTDF&src=IE-SearchBox SearchScopes: HKLM - {2fa28606-de77-4029-af96-b231e3b8f827} URL = http://search.ask.com/web?q={searchterms}&l=dis&o=HPNTDF SearchScopes: HKLM - {b7fca997-d0fb-4fe0-8afd-255e89cf9671} URL = http://search.yahoo.com/search?p={searchTerms}&ei={inputEncoding}&fr=chr-hp-psg&type=HPNTDF SearchScopes: HKLM - {d43b3890-80c7-4010-a95d-1e77b5924dc3} URL = http://en.wikipedia.org/wiki/Special:Search?search={searchTerms} SearchScopes: HKLM - {D944BB61-2E34-4DBF-A683-47E505C587DC} URL = http://rover.ebay.com/rover/1/711-30572-11896-2/4?mpre=http://shop.ebay.com/?_nkw={searchTerms} SearchScopes: HKLM - {F0C07441-FD14-4F34-9C4C-A673AFE4ADE0} URL = http://www.amazon.com/s/ref=azs_osd_iea?ie=UTF-8&tag=hp-us2-vsb-20&link%5Fcode=qs&index=aps&field-keywords={searchTerms} SearchScopes: HKLM-x32 - DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = http://www.bing.com/search?q={searchTerms}&form=HPNTDF&pc=HPNTDF&src=IE-SearchBox SearchScopes: HKLM-x32 - {2fa28606-de77-4029-af96-b231e3b8f827} URL = http://search.ask.com/web?q={searchterms}&l=dis&o=HPNTDF SearchScopes: HKLM-x32 - {b7fca997-d0fb-4fe0-8afd-255e89cf9671} URL = http://search.yahoo.com/search?p={searchTerms}&ei={inputEncoding}&fr=chr-hp-psg&type=HPNTDF SearchScopes: HKLM-x32 - {d43b3890-80c7-4010-a95d-1e77b5924dc3} URL = http://en.wikipedia.org/wiki/Special:Search?search={searchTerms} SearchScopes: HKLM-x32 - {D944BB61-2E34-4DBF-A683-47E505C587DC} URL = http://rover.ebay.com/rover/1/711-30572-11896-2/4?mpre=http://shop.ebay.com/?_nkw={searchTerms} SearchScopes: HKLM-x32 - {F0C07441-FD14-4F34-9C4C-A673AFE4ADE0} URL = http://www.amazon.com/s/ref=azs_osd_iea?ie=UTF-8&tag=hp-us2-vsb-20&link%5Fcode=qs&index=aps&field-keywords={searchTerms} SearchScopes: HKCU - DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = http://www.bing.com/search?q={searchTerms}&form=HPNTDF&pc=HPNTDF&src=IE-SearchBox SearchScopes: HKCU - {2fa28606-de77-4029-af96-b231e3b8f827} URL = http://search.ask.com/web?q={searchterms}&l=dis&o=HPNTDF SearchScopes: HKCU - {95B7759C-8C7F-4BF1-B163-73684A933233} URL = http://isearch.avg.com/search?cid={EF20954C-1EE2-4574-8F7B-B04D05D22FB4}&mid=cb1ca197969747d0a3fcc15632f1295d-834d282969534395d5e72fe50629d545143051d0〈=en&ds=AVG&pr=fr&d=2012-05-17 18:56:21&v=11.0.0.9&sap=dsp&q={searchTerms} SearchScopes: HKCU - {b7fca997-d0fb-4fe0-8afd-255e89cf9671} URL = http://search.yahoo.com/search?p={searchterms}&ei=UTF-8&fr=w3i&type=W3i_DS,136,0_0,Search,20120936,17118,0,18,0 SearchScopes: HKCU - {d43b3890-80c7-4010-a95d-1e77b5924dc3} URL = http://en.wikipedia.org/wiki/Special:Search?search={searchTerms} SearchScopes: HKCU - {D944BB61-2E34-4DBF-A683-47E505C587DC} URL = http://rover.ebay.com/rover/1/711-30572-11896-2/4?mpre=http://shop.ebay.com/?_nkw={searchTerms} SearchScopes: HKCU - {F0C07441-FD14-4F34-9C4C-A673AFE4ADE0} URL = http://www.amazon.com/s/ref=azs_osd_iea?ie=UTF-8&tag=hp-us2-vsb-20&link%5Fcode=qs&index=aps&field-keywords={searchTerms} BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL (Microsoft Corporation) BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll (Microsoft Corp.) BHO: Skype add-on for Internet Explorer - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll (Skype Technologies S.A.) BHO: Office Document Cache Handler - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL (Microsoft Corporation) BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll No File BHO-x32: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn0\yt.dll (Yahoo! Inc.) BHO-x32: Norton Identity Protection - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Security Suite\Norton Security Suite\Engine\20.4.0.40\coieplg.dll (Symantec Corporation) BHO-x32: Norton Vulnerability Protection - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Security Suite\Norton Security Suite\Engine\20.4.0.40\ips\ipsbho.dll (Symantec Corporation) BHO-x32: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL (Microsoft Corporation) BHO-x32: Java Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll (Oracle Corporation) BHO-x32: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\microsoft shared\Windows Live\WindowsLiveLogin.dll (Microsoft Corp.) BHO-x32: Skype Browser Helper - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll (Skype Technologies S.A.) BHO-x32: Office Document Cache Handler - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL (Microsoft Corporation) BHO-x32: Bing Bar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll (Microsoft Corporation.) BHO-x32: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll (Oracle Corporation) BHO-x32: HP Network Check Helper - {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll (Hewlett-Packard) Toolbar: HKLM-x32 - Bing Bar - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll (Microsoft Corporation.) Toolbar: HKLM-x32 - Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn0\yt.dll (Yahoo! Inc.) Toolbar: HKLM-x32 - Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Security Suite\Norton Security Suite\Engine\20.4.0.40\coieplg.dll (Symantec Corporation) DPF: HKLM-x32 {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} http://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll (Skype Technologies S.A.) Handler-x32: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll (Skype Technologies S.A.) Handler-x32: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll (Skype Technologies) ShellExecuteHooks-x32: EasyBits ShellExecute Hook - {E54729E8-BB3D-4270-9D49-7389EA579090} - C:\Windows\SysWow64\EZUPBH~1.DLL [52920 2011-05-08] (EasyBits Software Corp.) Tcpip\Parameters: [DhcpNameServer] 192.168.2.1 FireFox: ======== FF Plugin: @microsoft.com/GENUINE - disabled No File FF Plugin: @Microsoft.com/NpCtrl,version=1.0 - c:\Program Files\Microsoft Silverlight\5.1.20913.0\npctrl.dll ( Microsoft Corporation) FF Plugin: @microsoft.com/OfficeAuthz,version=14.0 - C:\PROGRA~1\MICROS~2\Office14\NPAUTHZ.DLL (Microsoft Corporation) FF Plugin-x32: @adobe.com/ShockwavePlayer - C:\Windows\system32\Adobe\Director\np32dsw.dll No File FF Plugin-x32: @Apple.com/iTunes,version=1.0 - C:\Program Files (x86)\iTunes\Mozilla Plugins\npitunes.dll () FF Plugin-x32: @Google.com/GoogleEarthPlugin - C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll (Google) FF Plugin-x32: @google.com/npPicasa3,version=3.0.0 - C:\Program Files (x86)\Google\Picasa3\npPicasa3.dll (Google, Inc.) FF Plugin-x32: @java.com/DTPlugin,version=10.6.2 - C:\Windows\SysWOW64\npDeployJava1.dll (Oracle Corporation) FF Plugin-x32: @java.com/JavaPlugin - C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll (Oracle Corporation) FF Plugin-x32: @java.com/JavaPlugin,version=10.6.2 - C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll (Oracle Corporation) FF Plugin-x32: @microsoft.com/GENUINE - disabled No File FF Plugin-x32: @Microsoft.com/NpCtrl,version=1.0 - c:\Program Files (x86)\Microsoft Silverlight\5.1.20913.0\npctrl.dll ( Microsoft Corporation) FF Plugin-x32: @microsoft.com/OfficeAuthz,version=14.0 - C:\PROGRA~2\MICROS~1\Office14\NPAUTHZ.DLL (Microsoft Corporation) FF Plugin-x32: @microsoft.com/SharePoint,version=14.0 - C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL (Microsoft Corporation) FF Plugin-x32: @microsoft.com/WLPG,version=15.4.3502.0922 - C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation) FF Plugin-x32: @microsoft.com/WLPG,version=15.4.3508.1109 - C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation) FF Plugin-x32: @microsoft.com/WLPG,version=15.4.3555.0308 - C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation) FF Plugin-x32: @tools.google.com/Google Update;version=3 - C:\Program Files (x86)\Google\Update\1.3.21.165\npGoogleUpdate3.dll (Google Inc.) FF Plugin-x32: @tools.google.com/Google Update;version=9 - C:\Program Files (x86)\Google\Update\1.3.21.165\npGoogleUpdate3.dll (Google Inc.) FF Plugin-x32: @WildTangent.com/GamesAppPresenceDetector,Version=1.0 - C:\Program Files (x86)\WildTangent Games\App\BrowserIntegration\Registered\0\NP_wtapp.dll () FF Plugin-x32: Adobe Reader - C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.) FF HKLM-x32\...\Firefox\Extensions: [{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}] - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\coFFPlgn\ FF Extension: Norton Toolbar - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\coFFPlgn\ FF HKLM-x32\...\Firefox\Extensions: [{BBDA0591-3099-440a-AA10-41764D9DB4DB}] - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\IPSFF FF Extension: Norton Vulnerability Protection - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\IPSFF ==================== Services (Whitelisted) ================= R2 AMD FUEL Service; C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe [365568 2011-04-01] (Advanced Micro Devices, Inc.) R2 BingDesktopUpdate; C:\Program Files (x86)\Microsoft\BingDesktop\BingDesktopUpdater.exe [173272 2013-10-25] (Microsoft Corp.) R2 lxdu_device; C:\Windows\system32\lxducoms.exe [1039360 2009-10-16] ( ) R2 lxdu_device; C:\Windows\SysWow64\lxducoms.exe [589824 2009-10-16] ( ) R2 N360; C:\Program Files (x86)\Norton Security Suite\Norton Security Suite\Engine\20.4.0.40\ccSvcHst.exe [144368 2013-05-20] (Symantec Corporation) S2 NIS; "C:\Program Files (x86)\Norton Internet Security\Engine\18.7.0.13\ccSvcHst.exe" /s "NIS" /m "C:\Program Files (x86)\Norton Internet Security\Engine\18.7.0.13\diMaster.dll" /prefetch:1 ==================== Drivers (Whitelisted) ==================== R1 BHDrvx64; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\Definitions\BASHDefs\20131101.003\BHDrvx64.sys [1524824 2013-10-22] (Symantec Corporation) R1 ccSet_N360; C:\Windows\system32\drivers\N360x64\1404000.028\ccSetx64.sys [169048 2013-04-15] (Symantec Corporation) R1 eeCtrl; C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys [484952 2013-08-26] (Symantec Corporation) R3 EraserUtilRebootDrv; C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [140376 2013-09-05] (Symantec Corporation) R1 IDSVia64; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\Definitions\IPSDefs\20131106.001\IDSvia64.sys [521816 2013-10-31] (Symantec Corporation) R3 NAVENG; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\Definitions\VirusDefs\20131106.002\ENG64.SYS [126040 2013-09-05] (Symantec Corporation) R3 NAVEX15; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\Definitions\VirusDefs\20131106.002\EX64.SYS [2099288 2013-09-05] (Symantec Corporation) S3 pbfilter; C:\Program Files\PeerBlock\pbfilter.sys [24176 2010-11-06] () S3 Serial; C:\Windows\system32\drivers\serial.sys [94208 2009-07-13] (Brother Industries Ltd.) R1 SRTSP; C:\Windows\System32\Drivers\N360x64\1404000.028\SRTSP64.SYS [796760 2013-05-15] (Symantec Corporation) R1 SRTSPX; C:\Windows\system32\drivers\N360x64\1404000.028\SRTSPX64.SYS [36952 2013-03-04] (Symantec Corporation) R0 SymDS; C:\Windows\System32\drivers\N360x64\1404000.028\SYMDS64.SYS [493656 2013-05-20] (Symantec Corporation) R0 SymEFA; C:\Windows\System32\drivers\N360x64\1404000.028\SYMEFA64.SYS [1139800 2013-05-22] (Symantec Corporation) R3 SymEvent; C:\Windows\system32\Drivers\SYMEVENT64x86.SYS [177312 2013-07-16] (Symantec Corporation) R1 SymIRON; C:\Windows\system32\drivers\N360x64\1404000.028\Ironx64.SYS [224416 2012-07-27] (Symantec Corporation) R1 SymNetS; C:\Windows\System32\Drivers\N360x64\1404000.028\SYMNETS.SYS [433752 2013-04-24] (Symantec Corporation) ==================== NetSvcs (Whitelisted) =================== ==================== One Month Created Files and Folders ======== 2013-11-07 00:45 - 2013-11-07 00:45 - 00000000 ____D C:\FRST 2013-11-04 11:11 - 2013-11-04 14:56 - 00000000 ____D C:\Users\Kathy\AppData\Roaming\Systweak 2013-11-04 11:11 - 2013-11-04 14:56 - 00000000 ____D C:\ProgramData\Systweak 2013-11-03 13:40 - 2013-09-04 04:12 - 00343040 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\usbhub.sys 2013-11-03 13:40 - 2013-09-04 04:11 - 00325120 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\usbport.sys 2013-11-03 13:40 - 2013-09-04 04:11 - 00099840 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\usbccgp.sys 2013-11-03 13:40 - 2013-09-04 04:11 - 00052736 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\usbehci.sys 2013-11-03 13:40 - 2013-09-04 04:11 - 00030720 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\usbuhci.sys 2013-11-03 13:40 - 2013-09-04 04:11 - 00025600 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\usbohci.sys 2013-11-03 13:40 - 2013-09-04 04:11 - 00007808 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\usbd.sys 2013-11-03 11:28 - 2013-09-22 15:28 - 01767936 _____ (Microsoft Corporation) C:\Windows\SysWOW64\wininet.dll 2013-11-03 11:28 - 2013-09-22 15:28 - 01141248 _____ (Microsoft Corporation) C:\Windows\SysWOW64\urlmon.dll 2013-11-03 11:28 - 2013-09-22 15:27 - 14335488 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtml.dll 2013-11-03 11:28 - 2013-09-22 15:27 - 13761024 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieframe.dll 2013-11-03 11:28 - 2013-09-22 15:27 - 02876928 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jscript9.dll 2013-11-03 11:28 - 2013-09-22 15:27 - 02048512 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iertutil.dll 2013-11-03 11:28 - 2013-09-22 15:27 - 00690688 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jscript.dll 2013-11-03 11:28 - 2013-09-22 15:27 - 00493056 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msfeeds.dll 2013-11-03 11:28 - 2013-09-22 15:27 - 00391168 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieui.dll 2013-11-03 11:28 - 2013-09-22 15:27 - 00109056 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iesysprep.dll 2013-11-03 11:28 - 2013-09-22 15:27 - 00061440 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iesetup.dll 2013-11-03 11:28 - 2013-09-22 15:27 - 00039424 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jsproxy.dll 2013-11-03 11:28 - 2013-09-22 15:27 - 00033280 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iernonce.dll 2013-11-03 11:28 - 2013-09-22 14:55 - 02241024 _____ (Microsoft Corporation) C:\Windows\system32\wininet.dll 2013-11-03 11:28 - 2013-09-22 14:55 - 01365504 _____ (Microsoft Corporation) C:\Windows\system32\urlmon.dll 2013-11-03 11:28 - 2013-09-22 14:55 - 00051712 _____ (Microsoft Corporation) C:\Windows\system32\ie4uinit.exe 2013-11-03 11:28 - 2013-09-22 14:54 - 19252224 _____ (Microsoft Corporation) C:\Windows\system32\mshtml.dll 2013-11-03 11:28 - 2013-09-22 14:54 - 15404544 _____ (Microsoft Corporation) C:\Windows\system32\ieframe.dll 2013-11-03 11:28 - 2013-09-22 14:54 - 03959296 _____ (Microsoft Corporation) C:\Windows\system32\jscript9.dll 2013-11-03 11:28 - 2013-09-22 14:54 - 02647552 _____ (Microsoft Corporation) C:\Windows\system32\iertutil.dll 2013-11-03 11:28 - 2013-09-22 14:54 - 00855552 _____ (Microsoft Corporation) C:\Windows\system32\jscript.dll 2013-11-03 11:28 - 2013-09-22 14:54 - 00603136 _____ (Microsoft Corporation) C:\Windows\system32\msfeeds.dll 2013-11-03 11:28 - 2013-09-22 14:54 - 00526336 _____ (Microsoft Corporation) C:\Windows\system32\ieui.dll 2013-11-03 11:28 - 2013-09-22 14:54 - 00136704 _____ (Microsoft Corporation) C:\Windows\system32\iesysprep.dll 2013-11-03 11:28 - 2013-09-22 14:54 - 00067072 _____ (Microsoft Corporation) C:\Windows\system32\iesetup.dll 2013-11-03 11:28 - 2013-09-22 14:54 - 00053248 _____ (Microsoft Corporation) C:\Windows\system32\jsproxy.dll 2013-11-03 11:28 - 2013-09-22 14:54 - 00039936 _____ (Microsoft Corporation) C:\Windows\system32\iernonce.dll 2013-11-03 11:28 - 2013-09-20 19:38 - 02706432 _____ (Microsoft Corporation) C:\Windows\system32\mshtml.tlb 2013-11-03 11:28 - 2013-09-20 19:30 - 02706432 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtml.tlb 2013-11-03 11:28 - 2013-09-20 18:48 - 00089600 _____ (Microsoft Corporation) C:\Windows\system32\RegisterIEPKEYs.exe 2013-11-03 11:28 - 2013-09-20 18:39 - 00071680 _____ (Microsoft Corporation) C:\Windows\SysWOW64\RegisterIEPKEYs.exe 2013-11-03 10:33 - 2013-11-03 10:38 - 00000000 ____D C:\Windows\system32\MRT 2013-11-03 01:54 - 2013-11-04 15:05 - 00023191 _____ C:\Users\Kathy\Desktop\dds.txt 2013-11-03 01:54 - 2013-11-04 15:05 - 00010816 _____ C:\Users\Kathy\Desktop\attach.txt 2013-11-02 23:16 - 2013-11-02 23:16 - 00001113 _____ C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk 2013-11-02 22:40 - 2013-11-02 22:40 - 00003120 _____ C:\Windows\System32\Tasks\Advanced System Protector_startup 2013-11-02 22:39 - 2013-11-03 02:05 - 00000000 ____D C:\Program Files (x86)\Advanced System Protector 2013-11-02 22:39 - 2013-11-02 22:39 - 00129536 _____ C:\Users\Public\AlexaNSISPlugin.4064.dll 2013-11-02 22:39 - 2013-11-02 22:39 - 00003320 _____ C:\Windows\System32\Tasks\Advanced System Protector 2013-11-02 22:39 - 2012-07-25 11:03 - 00016896 _____ C:\Windows\system32\sasnative64.exe 2013-11-02 22:38 - 2013-11-02 22:38 - 00003108 _____ C:\Windows\System32\Tasks\RegClean Pro 2013-11-02 22:38 - 2013-09-17 10:25 - 00020312 _____ (Systweak Inc., (www.systweak.com)) C:\Windows\system32\roboot64.exe 2013-11-02 22:37 - 2013-11-02 22:37 - 05708440 _____ (Systweak Inc ) C:\Users\Kathy\Downloads\rcpsetup_dcomnew_sec_300_dcomnew_sec_300.exe 2013-11-02 20:09 - 2013-11-02 20:09 - 00000000 ____D C:\Users\Kathy\AppData\Local\{4085AC45-58FB-4338-8785-D2787F2D0D6F} 2013-11-01 10:36 - 2013-11-01 10:36 - 00000000 ____D C:\Users\Kathy\AppData\Local\{48A1BA65-7EAC-46C7-BDCD-0611BBCF1205} 2013-10-31 11:55 - 2013-10-31 11:55 - 00000000 ____D C:\Users\Kathy\AppData\Local\{C601DC0B-35AB-4A27-B7A9-31F815E80A66} 2013-10-25 20:11 - 2013-10-25 19:56 - 1398771712 ____N C:\Users\Kathy\Desktop\2.Guns.2013.Webrip.CROPPED.XviD.Ac3.Feel-Free.avi 2013-10-24 17:02 - 2013-10-24 17:04 - 00000000 ____D C:\Users\Kathy\AppData\Local\WIHRv6YDrV 2013-10-20 20:30 - 2013-09-13 17:10 - 00497152 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\afd.sys 2013-10-20 20:30 - 2013-09-07 18:30 - 01903552 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\tcpip.sys 2013-10-20 20:30 - 2013-09-07 18:27 - 00327168 _____ (Microsoft Corporation) C:\Windows\system32\mswsock.dll 2013-10-20 20:30 - 2013-09-07 18:03 - 00231424 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mswsock.dll 2013-10-20 20:30 - 2013-08-28 18:17 - 05549504 _____ (Microsoft Corporation) C:\Windows\system32\ntoskrnl.exe 2013-10-20 20:30 - 2013-08-28 18:16 - 01732032 _____ (Microsoft Corporation) C:\Windows\system32\ntdll.dll 2013-10-20 20:30 - 2013-08-28 18:16 - 00859648 _____ (Microsoft Corporation) C:\Windows\system32\tdh.dll 2013-10-20 20:30 - 2013-08-28 18:16 - 00243712 _____ (Microsoft Corporation) C:\Windows\system32\wow64.dll 2013-10-20 20:30 - 2013-08-28 18:13 - 00878080 _____ (Microsoft Corporation) C:\Windows\system32\advapi32.dll 2013-10-20 20:30 - 2013-08-28 17:51 - 03969472 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ntkrnlpa.exe 2013-10-20 20:30 - 2013-08-28 17:51 - 03914176 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ntoskrnl.exe 2013-10-20 20:30 - 2013-08-28 17:50 - 01292192 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ntdll.dll 2013-10-20 20:30 - 2013-08-28 17:50 - 00619520 _____ (Microsoft Corporation) C:\Windows\SysWOW64\tdh.dll 2013-10-20 20:30 - 2013-08-28 17:50 - 00005120 _____ (Microsoft Corporation) C:\Windows\SysWOW64\wow32.dll 2013-10-20 20:30 - 2013-08-28 17:48 - 00640512 _____ (Microsoft Corporation) C:\Windows\SysWOW64\advapi32.dll 2013-10-20 20:30 - 2013-08-28 16:49 - 00025600 _____ (Microsoft Corporation) C:\Windows\SysWOW64\setup16.exe 2013-10-20 20:30 - 2013-08-28 16:49 - 00014336 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ntvdm64.dll 2013-10-20 20:30 - 2013-08-28 16:49 - 00007680 _____ (Microsoft Corporation) C:\Windows\SysWOW64\instnm.exe 2013-10-20 20:30 - 2013-08-28 16:49 - 00002048 _____ (Microsoft Corporation) C:\Windows\SysWOW64\user.exe 2013-10-20 20:30 - 2013-08-27 17:21 - 03155968 _____ (Microsoft Corporation) C:\Windows\system32\win32k.sys 2013-10-20 20:30 - 2013-08-27 17:12 - 00461312 _____ (Microsoft Corporation) C:\Windows\system32\scavengeui.dll 2013-10-20 20:30 - 2013-08-01 04:09 - 00983488 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\dxgkrnl.sys 2013-10-20 20:30 - 2013-07-25 18:24 - 14172672 _____ (Microsoft Corporation) C:\Windows\system32\shell32.dll 2013-10-20 20:30 - 2013-07-25 18:24 - 00197120 _____ (Microsoft Corporation) C:\Windows\system32\shdocvw.dll 2013-10-20 20:30 - 2013-07-25 17:55 - 12872704 _____ (Microsoft Corporation) C:\Windows\SysWOW64\shell32.dll 2013-10-20 20:30 - 2013-07-25 17:55 - 00180224 _____ (Microsoft Corporation) C:\Windows\SysWOW64\shdocvw.dll 2013-10-20 20:30 - 2013-07-20 02:33 - 00124112 _____ (Microsoft Corporation) C:\Windows\system32\PresentationCFFRasterizerNative_v0300.dll 2013-10-20 20:30 - 2013-07-20 02:33 - 00102608 _____ (Microsoft Corporation) C:\Windows\SysWOW64\PresentationCFFRasterizerNative_v0300.dll 2013-10-20 20:30 - 2013-07-12 02:41 - 00185344 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\usbvideo.sys 2013-10-20 20:30 - 2013-07-12 02:41 - 00100864 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\usbcir.sys 2013-10-20 20:30 - 2013-07-04 04:57 - 00259584 _____ (Microsoft Corporation) C:\Windows\system32\WebClnt.dll 2013-10-20 20:30 - 2013-07-04 04:50 - 00633856 _____ (Microsoft Corporation) C:\Windows\system32\comctl32.dll 2013-10-20 20:30 - 2013-07-04 04:50 - 00102400 _____ (Microsoft Corporation) C:\Windows\system32\davclnt.dll 2013-10-20 20:30 - 2013-07-04 03:57 - 00205824 _____ (Microsoft Corporation) C:\Windows\SysWOW64\WebClnt.dll 2013-10-20 20:30 - 2013-07-04 03:51 - 00081920 _____ (Microsoft Corporation) C:\Windows\SysWOW64\davclnt.dll 2013-10-20 20:30 - 2013-07-04 03:50 - 00530432 _____ (Microsoft Corporation) C:\Windows\SysWOW64\comctl32.dll 2013-10-20 20:30 - 2013-07-04 02:11 - 00140800 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\mrxdav.sys 2013-10-20 20:30 - 2013-07-02 20:40 - 00042496 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\usbscan.sys 2013-10-20 20:30 - 2013-07-02 20:05 - 00076800 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\hidclass.sys 2013-10-20 20:30 - 2013-07-02 20:05 - 00032896 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\hidparse.sys 2013-10-20 20:30 - 2013-06-25 14:55 - 00785624 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\Wdf01000.sys 2013-10-20 20:30 - 2013-06-05 21:50 - 00041472 _____ (Microsoft Corporation) C:\Windows\system32\lpk.dll 2013-10-20 20:30 - 2013-06-05 21:49 - 00100864 _____ (Microsoft Corporation) C:\Windows\system32\fontsub.dll 2013-10-20 20:30 - 2013-06-05 21:49 - 00014336 _____ (Microsoft Corporation) C:\Windows\system32\dciman32.dll 2013-10-20 20:30 - 2013-06-05 21:47 - 00046080 _____ (Adobe Systems) C:\Windows\system32\atmlib.dll 2013-10-20 20:30 - 2013-06-05 20:57 - 00025600 _____ (Microsoft Corporation) C:\Windows\SysWOW64\lpk.dll 2013-10-20 20:30 - 2013-06-05 20:51 - 00070656 _____ (Microsoft Corporation) C:\Windows\SysWOW64\fontsub.dll 2013-10-20 20:30 - 2013-06-05 20:50 - 00010240 _____ (Microsoft Corporation) C:\Windows\SysWOW64\dciman32.dll 2013-10-20 20:30 - 2013-06-05 19:30 - 00368128 _____ (Adobe Systems Incorporated) C:\Windows\system32\atmfd.dll 2013-10-20 20:30 - 2013-06-05 19:01 - 00295424 _____ (Adobe Systems Incorporated) C:\Windows\SysWOW64\atmfd.dll 2013-10-20 20:30 - 2013-06-05 19:01 - 00034304 _____ (Adobe Systems) C:\Windows\SysWOW64\atmlib.dll 2013-10-20 20:30 - 2013-04-25 15:30 - 01505280 _____ (Microsoft Corporation) C:\Windows\SysWOW64\d3d11.dll 2013-10-20 20:30 - 2013-04-09 22:01 - 00265064 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\dxgmms1.sys 2013-10-20 20:30 - 2013-03-31 14:52 - 01887232 _____ (Microsoft Corporation) C:\Windows\system32\d3d11.dll 2013-10-20 20:30 - 2011-02-03 03:25 - 00144384 _____ (Microsoft Corporation) C:\Windows\system32\cdd.dll 2013-10-20 20:22 - 2013-08-04 18:25 - 00155584 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\ataport.sys 2013-10-20 20:18 - 2013-08-01 18:14 - 00215040 _____ (Microsoft Corporation) C:\Windows\system32\winsrv.dll 2013-10-20 20:18 - 2013-08-01 18:13 - 01161216 _____ (Microsoft Corporation) C:\Windows\system32\kernel32.dll 2013-10-20 20:18 - 2013-08-01 18:13 - 00424448 _____ (Microsoft Corporation) C:\Windows\system32\KernelBase.dll 2013-10-20 20:18 - 2013-08-01 18:12 - 00043520 _____ (Microsoft Corporation) C:\Windows\system32\csrsrv.dll 2013-10-20 20:18 - 2013-08-01 17:50 - 01114112 _____ (Microsoft Corporation) C:\Windows\SysWOW64\kernel32.dll 2013-10-20 20:18 - 2013-08-01 17:50 - 00274944 _____ (Microsoft Corporation) C:\Windows\SysWOW64\KernelBase.dll 2013-10-20 20:18 - 2013-08-01 17:09 - 00338432 _____ (Microsoft Corporation) C:\Windows\system32\conhost.exe 2013-10-20 20:18 - 2013-08-01 16:59 - 00112640 _____ (Microsoft Corporation) C:\Windows\system32\smss.exe 2013-10-20 20:17 - 2013-08-01 18:12 - 00006656 _____ (Microsoft Corporation) C:\Windows\system32\apisetschema.dll 2013-10-20 20:17 - 2013-08-01 18:12 - 00006144 ____H (Microsoft Corporation) C:\Windows\system32\api-ms-win-security-base-l1-1-0.dll 2013-10-20 20:17 - 2013-08-01 18:12 - 00005120 ____H (Microsoft Corporation) C:\Windows\system32\api-ms-win-core-file-l1-1-0.dll 2013-10-20 20:17 - 2013-08-01 18:12 - 00004608 ____H (Microsoft Corporation) C:\Windows\system32\api-ms-win-core-threadpool-l1-1-0.dll 2013-10-20 20:17 - 2013-08-01 18:12 - 00004608 ____H (Microsoft Corporation) C:\Windows\system32\api-ms-win-core-processthreads-l1-1-0.dll 2013-10-20 20:17 - 2013-08-01 18:12 - 00004096 ____H (Microsoft Corporation) C:\Windows\system32\api-ms-win-core-sysinfo-l1-1-0.dll 2013-10-20 20:17 - 2013-08-01 18:12 - 00004096 ____H (Microsoft Corporation) C:\Windows\system32\api-ms-win-core-synch-l1-1-0.dll 2013-10-20 20:17 - 2013-08-01 18:12 - 00004096 ____H (Microsoft Corporation) C:\Windows\system32\api-ms-win-core-localregistry-l1-1-0.dll 2013-10-20 20:17 - 2013-08-01 18:12 - 00004096 ____H (Microsoft Corporation) C:\Windows\system32\api-ms-win-core-localization-l1-1-0.dll 2013-10-20 20:17 - 2013-08-01 18:12 - 00003584 ____H (Microsoft Corporation) C:\Windows\system32\api-ms-win-core-rtlsupport-l1-1-0.dll 2013-10-20 20:17 - 2013-08-01 18:12 - 00003584 ____H (Microsoft Corporation) C:\Windows\system32\api-ms-win-core-processenvironment-l1-1-0.dll 2013-10-20 20:17 - 2013-08-01 18:12 - 00003584 ____H (Microsoft Corporation) C:\Windows\system32\api-ms-win-core-namedpipe-l1-1-0.dll 2013-10-20 20:17 - 2013-08-01 18:12 - 00003584 ____H (Microsoft Corporation) C:\Windows\system32\api-ms-win-core-misc-l1-1-0.dll 2013-10-20 20:17 - 2013-08-01 18:12 - 00003584 ____H (Microsoft Corporation) C:\Windows\system32\api-ms-win-core-memory-l1-1-0.dll 2013-10-20 20:17 - 2013-08-01 18:12 - 00003584 ____H (Microsoft Corporation) C:\Windows\system32\api-ms-win-core-libraryloader-l1-1-0.dll 2013-10-20 20:17 - 2013-08-01 18:12 - 00003584 ____H (Microsoft Corporation) C:\Windows\system32\api-ms-win-core-heap-l1-1-0.dll 2013-10-20 20:17 - 2013-08-01 18:12 - 00003072 ____H (Microsoft Corporation) C:\Windows\system32\api-ms-win-core-xstate-l1-1-0.dll 2013-10-20 20:17 - 2013-08-01 18:12 - 00003072 ____H (Microsoft Corporation) C:\Windows\system32\api-ms-win-core-util-l1-1-0.dll 2013-10-20 20:17 - 2013-08-01 18:12 - 00003072 ____H (Microsoft Corporation) C:\Windows\system32\api-ms-win-core-string-l1-1-0.dll 2013-10-20 20:17 - 2013-08-01 18:12 - 00003072 ____H (Microsoft Corporation) C:\Windows\system32\api-ms-win-core-profile-l1-1-0.dll 2013-10-20 20:17 - 2013-08-01 18:12 - 00003072 ____H (Microsoft Corporation) C:\Windows\system32\api-ms-win-core-io-l1-1-0.dll 2013-10-20 20:17 - 2013-08-01 18:12 - 00003072 ____H (Microsoft Corporation) C:\Windows\system32\api-ms-win-core-interlocked-l1-1-0.dll 2013-10-20 20:17 - 2013-08-01 18:12 - 00003072 ____H (Microsoft Corporation) C:\Windows\system32\api-ms-win-core-handle-l1-1-0.dll 2013-10-20 20:17 - 2013-08-01 18:12 - 00003072 ____H (Microsoft Corporation) C:\Windows\system32\api-ms-win-core-fibers-l1-1-0.dll 2013-10-20 20:17 - 2013-08-01 18:12 - 00003072 ____H (Microsoft Corporation) C:\Windows\system32\api-ms-win-core-errorhandling-l1-1-0.dll 2013-10-20 20:17 - 2013-08-01 18:12 - 00003072 ____H (Microsoft Corporation) C:\Windows\system32\api-ms-win-core-delayload-l1-1-0.dll 2013-10-20 20:17 - 2013-08-01 18:12 - 00003072 ____H (Microsoft Corporation) C:\Windows\system32\api-ms-win-core-debug-l1-1-0.dll 2013-10-20 20:17 - 2013-08-01 18:12 - 00003072 ____H (Microsoft Corporation) C:\Windows\system32\api-ms-win-core-datetime-l1-1-0.dll 2013-10-20 20:17 - 2013-08-01 18:12 - 00003072 ____H (Microsoft Corporation) C:\Windows\system32\api-ms-win-core-console-l1-1-0.dll 2013-10-20 20:17 - 2013-08-01 17:48 - 00006656 _____ (Microsoft Corporation) C:\Windows\SysWOW64\apisetschema.dll 2013-10-20 20:17 - 2013-08-01 17:48 - 00005120 ____H (Microsoft Corporation) C:\Windows\SysWOW64\api-ms-win-core-file-l1-1-0.dll 2013-10-20 20:17 - 2013-08-01 17:48 - 00004608 ____H (Microsoft Corporation) C:\Windows\SysWOW64\api-ms-win-core-processthreads-l1-1-0.dll 2013-10-20 20:17 - 2013-08-01 17:48 - 00004096 ____H (Microsoft Corporation) C:\Windows\SysWOW64\api-ms-win-core-sysinfo-l1-1-0.dll 2013-10-20 20:17 - 2013-08-01 17:48 - 00004096 ____H (Microsoft Corporation) C:\Windows\SysWOW64\api-ms-win-core-synch-l1-1-0.dll 2013-10-20 20:17 - 2013-08-01 17:48 - 00004096 ____H (Microsoft Corporation) C:\Windows\SysWOW64\api-ms-win-core-misc-l1-1-0.dll 2013-10-20 20:17 - 2013-08-01 17:48 - 00004096 ____H (Microsoft Corporation) C:\Windows\SysWOW64\api-ms-win-core-localregistry-l1-1-0.dll 2013-10-20 20:17 - 2013-08-01 17:48 - 00004096 ____H (Microsoft Corporation) C:\Windows\SysWOW64\api-ms-win-core-localization-l1-1-0.dll 2013-10-20 20:17 - 2013-08-01 17:48 - 00003584 ____H (Microsoft Corporation) C:\Windows\SysWOW64\api-ms-win-core-processenvironment-l1-1-0.dll 2013-10-20 20:17 - 2013-08-01 17:48 - 00003584 ____H (Microsoft Corporation) C:\Windows\SysWOW64\api-ms-win-core-namedpipe-l1-1-0.dll 2013-10-20 20:17 - 2013-08-01 17:48 - 00003584 ____H (Microsoft Corporation) C:\Windows\SysWOW64\api-ms-win-core-memory-l1-1-0.dll 2013-10-20 20:17 - 2013-08-01 17:48 - 00003584 ____H (Microsoft Corporation) C:\Windows\SysWOW64\api-ms-win-core-libraryloader-l1-1-0.dll 2013-10-20 20:17 - 2013-08-01 17:48 - 00003584 ____H (Microsoft Corporation) C:\Windows\SysWOW64\api-ms-win-core-interlocked-l1-1-0.dll 2013-10-20 20:17 - 2013-08-01 17:48 - 00003584 ____H (Microsoft Corporation) C:\Windows\SysWOW64\api-ms-win-core-heap-l1-1-0.dll 2013-10-20 20:17 - 2013-08-01 17:48 - 00003072 ____H (Microsoft Corporation) C:\Windows\SysWOW64\api-ms-win-core-string-l1-1-0.dll 2013-10-20 20:17 - 2013-08-01 17:48 - 00003072 ____H (Microsoft Corporation) C:\Windows\SysWOW64\api-ms-win-core-rtlsupport-l1-1-0.dll 2013-10-20 20:17 - 2013-08-01 17:48 - 00003072 ____H (Microsoft Corporation) C:\Windows\SysWOW64\api-ms-win-core-profile-l1-1-0.dll 2013-10-20 20:17 - 2013-08-01 17:48 - 00003072 ____H (Microsoft Corporation) C:\Windows\SysWOW64\api-ms-win-core-io-l1-1-0.dll 2013-10-20 20:17 - 2013-08-01 17:48 - 00003072 ____H (Microsoft Corporation) C:\Windows\SysWOW64\api-ms-win-core-handle-l1-1-0.dll 2013-10-20 20:17 - 2013-08-01 17:48 - 00003072 ____H (Microsoft Corporation) C:\Windows\SysWOW64\api-ms-win-core-fibers-l1-1-0.dll 2013-10-20 20:17 - 2013-08-01 17:48 - 00003072 ____H (Microsoft Corporation) C:\Windows\SysWOW64\api-ms-win-core-errorhandling-l1-1-0.dll 2013-10-20 20:17 - 2013-08-01 17:48 - 00003072 ____H (Microsoft Corporation) C:\Windows\SysWOW64\api-ms-win-core-delayload-l1-1-0.dll 2013-10-20 20:17 - 2013-08-01 17:48 - 00003072 ____H (Microsoft Corporation) C:\Windows\SysWOW64\api-ms-win-core-debug-l1-1-0.dll 2013-10-20 20:17 - 2013-08-01 17:48 - 00003072 ____H (Microsoft Corporation) C:\Windows\SysWOW64\api-ms-win-core-datetime-l1-1-0.dll 2013-10-20 20:17 - 2013-08-01 17:48 - 00003072 ____H (Microsoft Corporation) C:\Windows\SysWOW64\api-ms-win-core-console-l1-1-0.dll 2013-10-20 20:17 - 2013-08-01 16:43 - 00006144 ____H (Microsoft Corporation) C:\Windows\SysWOW64\api-ms-win-security-base-l1-1-0.dll 2013-10-20 20:17 - 2013-08-01 16:43 - 00004608 ____H (Microsoft Corporation) C:\Windows\SysWOW64\api-ms-win-core-threadpool-l1-1-0.dll 2013-10-20 20:17 - 2013-08-01 16:43 - 00003584 ____H (Microsoft Corporation) C:\Windows\SysWOW64\api-ms-win-core-xstate-l1-1-0.dll 2013-10-20 20:17 - 2013-08-01 16:43 - 00003072 ____H (Microsoft Corporation) C:\Windows\SysWOW64\api-ms-win-core-util-l1-1-0.dll 2013-10-19 18:33 - 2013-10-19 18:34 - 00000000 ____D C:\Users\Kathy\AppData\Local\{E90A1260-3589-488F-87E3-81FC108B5ADD} 2013-10-10 19:05 - 2013-10-13 12:36 - 00027471 ____H C:\Users\Kathy\Documents\~WRL0005.tmp ==================== One Month Modified Files and Folders ======= 2013-11-07 00:45 - 2013-11-07 00:45 - 00000000 ____D C:\FRST 2013-11-07 00:40 - 2012-02-20 19:22 - 00003926 _____ C:\Windows\System32\Tasks\User_Feed_Synchronization-{33FCEE2C-900F-4DAE-8A1D-FB9F8E9B98C1} 2013-11-07 00:39 - 2013-03-17 22:11 - 00000896 _____ C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job 2013-11-07 00:39 - 2013-03-17 22:11 - 00000892 _____ C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job 2013-11-07 00:39 - 2012-05-08 14:58 - 00000830 _____ C:\Windows\Tasks\Adobe Flash Player Updater.job 2013-11-07 00:39 - 2011-09-09 01:01 - 02068075 _____ C:\Windows\WindowsUpdate.log 2013-11-06 14:44 - 2012-07-13 22:12 - 00000000 _____ C:\Windows\system32\HP_ActiveX_Patch_NOT_DETECTED.txt 2013-11-06 14:44 - 2012-02-29 17:08 - 00000052 _____ C:\Windows\SysWOW64\DOErrors.log 2013-11-04 15:05 - 2013-11-03 01:54 - 00023191 _____ C:\Users\Kathy\Desktop\dds.txt 2013-11-04 15:05 - 2013-11-03 01:54 - 00010816 _____ C:\Users\Kathy\Desktop\attach.txt 2013-11-04 14:56 - 2013-11-04 11:11 - 00000000 ____D C:\Users\Kathy\AppData\Roaming\Systweak 2013-11-04 14:56 - 2013-11-04 11:11 - 00000000 ____D C:\ProgramData\Systweak 2013-11-04 11:17 - 2009-07-13 20:45 - 00032064 ____H C:\Windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0 2013-11-04 11:17 - 2009-07-13 20:45 - 00032064 ____H C:\Windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0 2013-11-04 11:14 - 2009-07-13 21:13 - 00782922 _____ C:\Windows\system32\PerfStringBackup.INI 2013-11-04 11:09 - 2012-06-10 15:45 - 00201578 _____ C:\Windows\PFRO.log 2013-11-04 11:09 - 2012-05-22 04:12 - 00025144 _____ C:\Windows\setupact.log 2013-11-04 11:09 - 2009-07-13 21:08 - 00000006 ____H C:\Windows\Tasks\SA.DAT 2013-11-03 22:57 - 2009-07-13 19:20 - 00000000 ____D C:\Windows\rescache 2013-11-03 17:01 - 2012-08-22 22:14 - 00000000 ____D C:\Users\Kathy\Documents\Malwarebytes docs 2013-11-03 14:08 - 2012-07-29 22:18 - 00002019 _____ C:\Users\Public\Desktop\Adobe Reader X.lnk 2013-11-03 13:58 - 2012-02-20 19:48 - 00000000 ____D C:\ProgramData\Microsoft Help 2013-11-03 13:58 - 2009-07-13 18:34 - 00000478 _____ C:\Windows\win.ini 2013-11-03 13:29 - 2012-02-20 19:22 - 00000000 ___RD C:\Users\Kathy\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup 2013-11-03 13:29 - 2012-02-20 19:22 - 00000000 ___RD C:\Users\Kathy\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Administrative Tools 2013-11-03 13:27 - 2009-07-13 20:45 - 00417072 _____ C:\Windows\system32\FNTCACHE.DAT 2013-11-03 13:26 - 2012-05-19 03:05 - 00000000 ____D C:\Program Files\Microsoft Silverlight 2013-11-03 13:26 - 2011-05-08 11:28 - 00000000 ____D C:\Program Files (x86)\Microsoft Silverlight 2013-11-03 13:23 - 2009-07-13 21:32 - 00000000 ____D C:\Program Files\Windows Defender 2013-11-03 13:23 - 2009-07-13 21:32 - 00000000 ____D C:\Program Files (x86)\Windows Defender 2013-11-03 11:03 - 2011-09-09 01:08 - 00777138 _____ C:\Windows\SysWOW64\PerfStringBackup.INI 2013-11-03 10:38 - 2013-11-03 10:33 - 00000000 ____D C:\Windows\system32\MRT 2013-11-03 02:05 - 2013-11-02 22:39 - 00000000 ____D C:\Program Files (x86)\Advanced System Protector 2013-11-02 23:16 - 2013-11-02 23:16 - 00001113 _____ C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk 2013-11-02 23:16 - 2012-08-22 22:08 - 00000000 ____D C:\Program Files (x86)\Malwarebytes' Anti-Malware 2013-11-02 22:40 - 2013-11-02 22:40 - 00003120 _____ C:\Windows\System32\Tasks\Advanced System Protector_startup 2013-11-02 22:39 - 2013-11-02 22:39 - 00129536 _____ C:\Users\Public\AlexaNSISPlugin.4064.dll 2013-11-02 22:39 - 2013-11-02 22:39 - 00003320 _____ C:\Windows\System32\Tasks\Advanced System Protector 2013-11-02 22:38 - 2013-11-02 22:38 - 00003108 _____ C:\Windows\System32\Tasks\RegClean Pro 2013-11-02 22:37 - 2013-11-02 22:37 - 05708440 _____ (Systweak Inc ) C:\Users\Kathy\Downloads\rcpsetup_dcomnew_sec_300_dcomnew_sec_300.exe 2013-11-02 22:32 - 2009-07-13 19:20 - 00000000 ____D C:\Windows\system32\NDF 2013-11-02 21:30 - 2012-02-20 19:11 - 00000000 ____D C:\Users\Kathy 2013-11-02 21:30 - 2009-07-13 19:20 - 00000000 ____D C:\Windows\registration 2013-11-02 21:30 - 2009-07-13 19:20 - 00000000 ____D C:\Windows\AppCompat 2013-11-02 20:13 - 2012-02-29 16:52 - 00000000 ____D C:\Users\Kathy\AppData\Local\Adobe 2013-11-02 20:09 - 2013-11-02 20:09 - 00000000 ____D C:\Users\Kathy\AppData\Local\{4085AC45-58FB-4338-8785-D2787F2D0D6F} 2013-11-01 10:36 - 2013-11-01 10:36 - 00000000 ____D C:\Users\Kathy\AppData\Local\{48A1BA65-7EAC-46C7-BDCD-0611BBCF1205} 2013-10-31 11:55 - 2013-10-31 11:55 - 00000000 ____D C:\Users\Kathy\AppData\Local\{C601DC0B-35AB-4A27-B7A9-31F815E80A66} 2013-10-25 19:56 - 2013-10-25 20:11 - 1398771712 ____N C:\Users\Kathy\Desktop\2.Guns.2013.Webrip.CROPPED.XviD.Ac3.Feel-Free.avi 2013-10-24 17:04 - 2013-10-24 17:02 - 00000000 ____D C:\Users\Kathy\AppData\Local\WIHRv6YDrV 2013-10-24 16:57 - 2013-03-13 20:22 - 00000000 ____D C:\Users\Kathy\AppData\Local\{403A2D32-982B-448A-9D0F-D09EE68C0FB1} 2013-10-20 20:29 - 2013-03-17 22:11 - 00003892 _____ C:\Windows\System32\Tasks\GoogleUpdateTaskMachineUA 2013-10-20 20:29 - 2013-03-17 22:11 - 00003640 _____ C:\Windows\System32\Tasks\GoogleUpdateTaskMachineCore 2013-10-19 18:34 - 2013-10-19 18:33 - 00000000 ____D C:\Users\Kathy\AppData\Local\{E90A1260-3589-488F-87E3-81FC108B5ADD} 2013-10-19 18:32 - 2012-03-15 12:29 - 00000000 ___RD C:\Program Files (x86)\Skype 2013-10-13 12:36 - 2013-10-10 19:05 - 00027471 ____H C:\Users\Kathy\Documents\~WRL0005.tmp 2013-10-08 22:23 - 2012-05-08 14:58 - 00692616 _____ (Adobe Systems Incorporated) C:\Windows\SysWOW64\FlashPlayerApp.exe 2013-10-08 22:23 - 2012-05-08 14:58 - 00003768 _____ C:\Windows\System32\Tasks\Adobe Flash Player Updater 2013-10-08 22:23 - 2012-03-11 22:55 - 00071048 _____ (Adobe Systems Incorporated) C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl Files to move or delete: ==================== C:\Users\Public\AlexaNSISPlugin.4064.dll ==================== Bamital & volsnap Check ================= C:\Windows\System32\winlogon.exe => MD5 is legit C:\Windows\System32\wininit.exe => MD5 is legit C:\Windows\SysWOW64\wininit.exe => MD5 is legit C:\Windows\explorer.exe => MD5 is legit C:\Windows\SysWOW64\explorer.exe => MD5 is legit C:\Windows\System32\svchost.exe => MD5 is legit C:\Windows\SysWOW64\svchost.exe => MD5 is legit C:\Windows\System32\services.exe => MD5 is legit C:\Windows\System32\User32.dll => MD5 is legit C:\Windows\SysWOW64\User32.dll => MD5 is legit C:\Windows\System32\userinit.exe => MD5 is legit C:\Windows\SysWOW64\userinit.exe => MD5 is legit C:\Windows\System32\Drivers\volsnap.sys => MD5 is legit LastRegBack: 2013-11-03 04:31 ==================== End Of Log ============================

Kevin, I can't find anything that says bit torrent or anything like that in my programs. Was that just a disclaimer or did you actually see some programs in the DDS text? If you saw some, please tell me the exact names to see if I can find them and uninstall them. Thanks! Also, what is the farbar recovery scan tool? I was hoping I wouldn't have to download anymore programs unless it is to remove the infected items. You guys don't use the DDS scan anymore? I have the original scan if you need it! Last question, should I use the file and reg assassin that czarboom recommended? That seems like what I need (thanks czarboom!), but since you are the trusted advisor Kevin, I want your guidance. Thanks in advance!

Hi, you guys helped me once before and I tried to remove some viruses I got using previous guidance. At first I had over 100 files that were infected and now I'm just having trouble getting rid of the last 9. I am no expert, but I should be able to follow your directions. I will attach the last DDS doc the program produced so you can see what I'm talking about and if there is anything else there. Norton says there are no problems. Malwarebytes identifies these 9 files/objects and "removes" them. But after I re-start and run it again, there still all there. Thanks in advance!! You guys are awesome!! Kathy dds.txt

Thank you so much! I can not thank you enough!! I might need more help when I start cleaning another computer, but I am good for now. I cannot believe you guys help people for free, others charge so much and usually delete the information saved and the preferences, and most people don't even know what they are doing, its so frustrating! You made it very easy and effeciently got rid of everything, I am very VERY thankful! I guess my only questions is, when I need help with my next computer, should I write to this trend or post a new one? Thanks and best wishes!

Here is the log, sorry, forgot to attach. mbam-log-2012-08-24 (17-52-21).txt

Hi! The check up is done, it did it upon restart and it appears to be good. I updated Norton and Malwarebytes, Norton is working good, Malwarebytes I didn't know how to verify so I did a scan and it came out great. Attached is the log. Thank you so much for all your help! Please let me know if I should be good to go, I believe I am. Oh, and the Norton, is Norton Security Suite, just in case you needed to know.

Ok, I did everything. Removed the other old Java. Found the Norton Quarantine folder and deleted everything, also deleted the recent history and pretty much everything I could. The Dr.Web program wouldn't give me the option to uninstall, but I deleted it and emptyed the recycle bin, so the only thing I have for dr.web now is the text logs/scans, but I didn't find it in the programs. I also followed your directions in regards the internet explorer and cmd. Now, I will restart and will get back to you once the cmd is done. (disk check)

Ok! Do you know how do I find the Quarantine folder in Norton? I opened it, but don't see anything like that... Also, when I uninstalled Java 6 Upd 33, I noticed there is another one that says Java 6 Upd 24 (in addition to the Java 7 I got), should I also uninstall Java 6 Update 24?

Attached are the Dr.Web texts 1 - scan without modifying settings 2 - scan with correct settings (but without correcting all errors) 3 - log after all viruses were deleted or moved (if the pc allowed me to) I am not sure what you meant about Norton being odd, is there something else I should do besides uninstalling Java 6 Update 33? Norton was disabled and the internet was disconnected while the scan was going on... I thought the directions instructed to do so.. I will unistall the Java 6 Update 33 as indicated. Thanks. DrWebtext1.txt DrWebtext2.txt DrWebtext3.txt