hi! i was infected with this west yorkshire police virus.tried all types of solutions i could find online,but they didn't work,not because they weren't effective but because of my lack of experience.anyway today i started my computer and was ready to reinstall my OS.when suddenly it booted properly and i could get into windows.it happened before but after a a minute the west yorkshire police screen came up and it was locked again.this time it didn't happen.so i ran some anti virus programes,cc cleaner,hitman pro as it was suggested.i ran a scan with hijackthis as well i just need some help to figure out what's written in the log it had created.so here it is: Logfile of Trend Micro HijackThis v2.0.4 Scan saved at 21:28:05, on 2012.08.07. Platform: Windows 7 (WinNT 6.00.3504) MSIE: Internet Explorer v8.00 (8.00.7600.16800) Boot mode: Normal Running processes: C:\Program Files (x86)\ASUS\ASUS Live Update\ALU.exe C:\Program Files (x86)\ASUS\ControlDeck\ControlDeckStartUp.exe C:\Program Files (x86)\ASUS\Wireless Console 3\wcourier.exe C:\Program Files (x86)\ASUS\SmartLogon\sensorsrv.exe C:\Program Files\SiS VGA Utilities\SiSTray.exe C:\Program Files (x86)\Samsung\Samsung New PC Studio\NPSAgent.exe C:\Program Files (x86)\DAEMON Tools Lite\DTLite.exe C:\Program Files (x86)\McAfee Security Scan\2.0.181\SSScheduler.exe C:\Program Files (x86)\PdaNet for Android\PdaNetPC.exe C:\Program Files (x86)\Boingo\Boingo Wi-Fi\Boingo Wi-Fi.exe C:\Program Files (x86)\ASUS\ATK Hotkey\HControlUser.exe C:\Program Files (x86)\ASUS\ATK Media\DMedia.exe C:\Program Files (x86)\ASUS\ATKOSD2\ATKOSD2.exe C:\Program Files (x86)\AVG\AVG2012\avgtray.exe C:\Program Files (x86)\AVG Secure Search\vprot.exe C:\Program Files (x86)\DivX\DivX Update\DivXUpdate.exe C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe C:\Windows\AsScrPro.exe C:\Program Files (x86)\CyberLink\Power2Go\CLMLSvc.exe C:\Program Files (x86)\AVG\AVG2012\avgui.exe C:\Program Files (x86)\Mozilla Firefox\firefox.exe C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_3_300_262.exe C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_3_300_262.exe C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://asus.msn.com R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896 R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://search.condui...&ctid=CT1605787 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157 R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = R3 - URLSearchHook: (no name) - {A3BC75A2-1F87-4686-AA43-5347D756017C} - (no file) R3 - URLSearchHook: Messenger Plus Live Toolbar - {9b339f6e-ddcd-401b-8764-230adbd01761} - C:\Program Files (x86)\Messenger_Plus_Live\tbMess.dll R3 - URLSearchHook: mobilewitch Toolbar - {fcbf663e-8530-46f8-a880-ac5abe9d2b23} - C:\Program Files (x86)\mobilewitch\prxtbmobi.dll R3 - URLSearchHook: (no name) - {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - (no file) F2 - REG:system.ini: UserInit=C:\Windows\system32\userinit.exe O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file) O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll O2 - BHO: AVG Do Not Track - {31332EEF-CB9F-458F-AFEB-D30E9A66B6BA} - C:\Program Files (x86)\AVG\AVG2012\avgdtiex.dll O2 - BHO: Increase performance and video formats for your HTML5 <video> - {326E768D-4182-46FD-9C16-1449A49795F4} - C:\Program Files (x86)\DivX\DivX Plus Web Player\ie\DivXHTML5\DivXHTML5.dll O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG2012\avgssie.dll O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file) O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~2\MICROS~1\Office14\GROOVEEX.DLL O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 - BHO: AVG Security Toolbar - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files (x86)\AVG Secure Search\11.1.0.12\AVG Secure Search_toolbar.dll O2 - BHO: Messenger Plus Live Toolbar - {9b339f6e-ddcd-401b-8764-230adbd01761} - C:\Program Files (x86)\Messenger_Plus_Live\tbMess.dll O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~1\Office14\URLREDIR.DLL O2 - BHO: Complitly - {D27FC31C-6E3D-4305-8D53-ACDAEFA5F862} - C:\Users\blnt\AppData\Roaming\Complitly\Complitly.dll O2 - BHO: Bing Bar BHO - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\MSN Toolbar\Platform\6.3.2291.0\npwinext.dll O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll O2 - BHO: mobilewitch - {fcbf663e-8530-46f8-a880-ac5abe9d2b23} - C:\Program Files (x86)\mobilewitch\prxtbmobi.dll O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll O3 - Toolbar: Messenger Plus Live Toolbar - {9b339f6e-ddcd-401b-8764-230adbd01761} - C:\Program Files (x86)\Messenger_Plus_Live\tbMess.dll O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file) O3 - Toolbar: mobilewitch Toolbar - {fcbf663e-8530-46f8-a880-ac5abe9d2b23} - C:\Program Files (x86)\mobilewitch\prxtbmobi.dll O3 - Toolbar: AVG Security Toolbar - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files (x86)\AVG Secure Search\11.1.0.12\AVG Secure Search_toolbar.dll O3 - Toolbar: @C:\Program Files (x86)\MSN Toolbar\Platform\6.3.2291.0\npwinext.dll,-100 - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files (x86)\MSN Toolbar\Platform\6.3.2291.0\npwinext.dll O4 - HKLM\..\Run: [updateLBPShortCut] "C:\Program Files (x86)\CyberLink\LabelPrint\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\CyberLink\LabelPrint" UpdateWithCreateOnce "Software\CyberLink\LabelPrint\2.5" O4 - HKLM\..\Run: [updateP2GoShortCut] "C:\Program Files (x86)\CyberLink\Power2Go\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\CyberLink\Power2Go" UpdateWithCreateOnce "SOFTWARE\CyberLink\Power2Go\6.0" O4 - HKLM\..\Run: [boingo Wi-Fi] "C:\Program Files (x86)\Boingo\Boingo Wi-Fi\Boingo.lnk" O4 - HKLM\..\Run: [HControlUser] C:\Program Files (x86)\ASUS\ATK Hotkey\HControlUser.exe O4 - HKLM\..\Run: [ATKMEDIA] C:\Program Files (x86)\ASUS\ATK Media\DMedia.exe O4 - HKLM\..\Run: [ATKOSD2] C:\Program Files (x86)\ASUS\ATKOSD2\ATKOSD2.exe O4 - HKLM\..\Run: [AVG_TRAY] "C:\Program Files (x86)\AVG\AVG2012\avgtray.exe" O4 - HKLM\..\Run: [vProt] "C:\Program Files (x86)\AVG Secure Search\vprot.exe" O4 - HKLM\..\Run: [ROC_roc_dec12] "C:\Program Files (x86)\AVG Secure Search\ROC_roc_dec12.exe" /PROMPT /CMPID=roc_dec12 O4 - HKLM\..\Run: [DivXUpdate] "C:\Program Files (x86)\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW O4 - HKLM\..\Run: [NBKeyScan] "C:\Program Files (x86)\Nero\Nero8\Nero BackItUp\NBKeyScan.exe" O4 - HKLM\..\Run: [bCSSync] "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe" O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe O4 - HKLM\..\Run: [Microsoft Default Manager] "C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume O4 - HKLM\..\Run: [HF_G_Jul] "C:\Program Files (x86)\AVG Secure Search\HF_G_Jul.exe" /DoAction O4 - HKCU\..\Run: [AutoStartNPSAgent] C:\Program Files (x86)\Samsung\Samsung New PC Studio\NPSAgent.exe O4 - HKCU\..\Run: [Facebook Update] "C:\Users\blnt\AppData\Local\Facebook\Update\FacebookUpdate.exe" /c /nocrashserver O4 - HKCU\..\Run: [indxStoreSvr_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files (x86)\Common Files\Nero\Lib\NMIndexStoreSvr.exe" ASO-616B5711-6DAE-4795-A05F-39A1E5104020 O4 - HKCU\..\Run: [DAEMON Tools Lite] "C:\Program Files (x86)\DAEMON Tools Lite\DTLite.exe" -autorun O4 - HKUS\S-1-5-19\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE') O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE') O4 - HKUS\S-1-5-18\..\Run: [20090604] C:\Program Files (x86)\Encore\Hoyle\RegApp\encore_reg.exe /r "C:\Program Files (x86)\Encore\Hoyle\RegApp\encore_reg.rpd" (User 'SYSTEM') O4 - HKUS\.DEFAULT\..\Run: [20090604] C:\Program Files (x86)\Encore\Hoyle\RegApp\encore_reg.exe /r "C:\Program Files (x86)\Encore\Hoyle\RegApp\encore_reg.rpd" (User 'Default user') O4 - Startup: FIFA 10 Registration.lnk = C:\Program Files (x86)\EA Sports\FIFA 10\Support\EAregister.exe O4 - Startup: PdaNet Desktop.lnk = C:\Program Files (x86)\PdaNet for Android\PdaNetPC.exe O4 - Startup: PPS.lnk = D:\PPS.tv\PPStream\PPStream.exe O4 - Global Startup: FancyStart daemon.lnk = ? O4 - Global Startup: McAfee Security Scan Plus.lnk = ? O8 - Extra context menu item: E&xportálás a Microsoft Excel programba - res://C:\PROGRA~2\MICROS~1\Office14\EXCEL.EXE/3000 O8 - Extra context menu item: Kül&dés a OneNote programba - res://C:\PROGRA~2\MICROS~1\Office14\ONBttnIE.dll/105 O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll O9 - Extra button: Küldés a OneNote programba - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll O9 - Extra 'Tools' menuitem: Kül&dés a OneNote programba - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll O9 - Extra button: AVG Do Not Track - {68BCFFE1-A2DA-4B40-9068-87ECBFC19D16} - C:\Program Files (x86)\AVG\AVG2012\avgdtiex.dll O9 - Extra button: OneNote – hi&vatkozott feljegyzések - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll O9 - Extra 'Tools' menuitem: OneNote – hi&vatkozott feljegyzések - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll O15 - Trusted Zone: http://*.pps.tv O15 - Trusted Zone: http://*.ppstream.com O15 - Trusted Zone: http://*.webscache.com O15 - ESC Trusted Zone: http://*.pps.tv O15 - ESC Trusted Zone: http://*.ppstream.com O15 - ESC Trusted Zone: http://*.webscache.com O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} (UnoCtrl Class) - http://messenger.zon...1/GAME_UNO1.cab O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zon...nt.cab56907.cab O16 - DPF: {F5A7706B-B9C0-4C89-A715-7A0C6B05DD48} (Minesweeper Flags Class) - http://messenger.zon...er.cab56986.cab O17 - HKLM\System\CCS\Services\Tcpip\..\{CFD4C8A0-E3CB-4DD5-A41A-A2E371CDA200}: NameServer = 10.203.129.68 10.203.129.68 O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG2012\avgpp.dll O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL O18 - Protocol: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - C:\Program Files (x86)\Common Files\AVG Secure Search\ViProtocolInstaller\11.2.0\ViProtocol.dll O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL O23 - Service: AFBAgent - Unknown owner - C:\Windows\system32\FBAgent.exe (file missing) O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing) O23 - Service: ASLDR Service (ASLDRService) - ASUS - C:\Program Files (x86)\ASUS\ATK Hotkey\ASLDRSrv.exe O23 - Service: ATKGFNEX Service (ATKGFNEXSrv) - Unknown owner - C:\Program Files\ATKGFNEX\GFNEXSrv.exe O23 - Service: AVG Security Toolbar Service - Unknown owner - C:\Program Files (x86)\AVG\AVG10\Toolbar\ToolbarBroker.exe O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG2012\avgidsagent.exe O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG2012\avgwdsvc.exe O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing) O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing) O23 - Service: HitmanPro Scheduler (HitmanProScheduler) - SurfRight B.V. - C:\Program Files\HitmanPro\hmpsched.exe O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: McAfee Security Scan Component Host Service (McComponentHostService) - McAfee, Inc. - C:\Program Files (x86)\McAfee Security Scan\2.0.181\McCHSvc.exe O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing) O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing) O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: Trend Micro Central Control Component (SfCtlCom) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing) O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing) O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing) O23 - Service: Trend Micro Unauthorized Change Prevention Service (TMBMServer) - Trend Micro Inc. - C:\Program Files\Trend Micro\BM\TMBMSRV.exe O23 - Service: Trend Micro Proxy Service (TmProxy) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\TmProxy.exe O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing) O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing) O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing) O23 - Service: vToolbarUpdater11.2.0 - Unknown owner - C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\11.2.0\ToolbarUpdater.exe O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing) O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing) O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing) O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing) -- End of file - 17049 bytes if anyone can help me it would be really appreciated! sorry for my english and thanks for the help in advance! cheers!
