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hobo

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Everything posted by hobo

  1. Thanks for your reply - turns out when I thought I'd posted my problems on the forums before, I'd actually sent a request to Support - shouldn't have been trying to do late at night! Guess I should wait and see how that goes rather than doing removal attempts for different people at the same time. Sorry for the confusion.
  2. malwarebytes finds and successfully quarantines and deletes two registry keys (Micorsoft Windows Service) but they reappear after rebooting. I can't run Mcafee (it appears briefly in Task Manager but then disappears) and had trouble getting Malwarebytes to run. I cannot access certain webpages (any microsoft ones or 'technical' ones like Mcafee; Malwarebytes; bleepingcomputer etc) - I get a "cannot display webpage" error and have tried IE; Firefox and Chrome. I've avoided using the computer since we found the problem so not sure if there are any other issues. There is a system driver in System Information that matches the registry keys (Micorsoft Windows Service) but I cannot see anyway to permanently disable it or remove it. This is on an XP machine that had a full re-install earlier this year and I have a fairly recent backup of the data (2 weeks ago) so shouldn't lose too much but hope someone can help to avoid that. I've attached 2 files from dds so hope they help. I thought I'd already posted earlier but can't see it so apologies for any duplicates. Thanks dds.txtattach.txt
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