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kristine350

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About kristine350

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  1. Hi! I'm so sorry, I would have closed the topic but I can't see how to do it. Yes, I am finished here and thank you for your help!!!
  2. Hi! I have a Gateway NV53A laptop with windows 7 and I've already been cleared of any malware on the other forum. Yay! Happy face. The bad news? I can't print to OneNote. It disappeared from the print menu. Probably when the regular printer here at home was renamed, but I'm not completely certain. Yep, bonehead move. I know, but I can print to the regular printer. So I went to programs in the control panel and repaired my Microsoft Office suite in the add/remove programs window. When it was done I got this in my reliability history: Windows Installer installed the product. Product
  3. Thanks very much. I discovered a while back when I started having problems that having more than one antivirus is not advisable so I uninstalled MSE. Then I started getting multiple errors and my internal state was going haywire and throwing fatal alerts and my PC health dropped to 2. Then I found that MSE was not successfully uninstalled. Then I had Mr Fix It from microsoft uninstall anything that was left behind. That didn't work... so I used App Remover and it found nothing. So I reinstalled MSE and disabled it. The errors seemed to reduce in frequency. I was worried that it was malw
  4. Hi there. Another product found htcupctupdate.exe to be a backdoor trojan a few weeks ago. I've been researching ever since and have decided it must be a false positive. AT the time I was having internet connectivity problems, but not any more. Currently my symptoms are only printers appearing and disappearing from the print menu, and denied access to "add printer". But that was probably a result of changing printer names, but I can't fix it. Can you please look at my DDS and my gmer? ( If you see combofix, please know that I did not run it. ) Thank you! . DDS (Ver_2011-08-26.01) - NTFSAMD64 I
  5. Hi there. Another product found htcupctupdate.exe to be a backdoor trojan a few weeks ago. I've been researching ever since and have decided it must be a false positive. AT the time I was having internet connectivity problems, but not any more. Currently my symptoms are only printers appearing and disappearing from the print menu, and denied access to "add printer". But that was probably a result of changing printer names, but I can't fix it. Can you please look at my DDS and my gmer? ( If you see combofix, please know that I did not run it. ) Thank you! . DDS (Ver_2011-08-26.01) - NTFS
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