rdeniseq

It works perfectly! Thank you SO much!

I have uninstalled Norton!

I re-ran the test and attached the results. Addition.txt FRST.txt

Hello! Sometimes I can get it to turn on in safe mode; sometimes it won't get past the initial black screen (windows doesn't even start to boot). Wifi won't work on the computer at all. I had to use a different computer to transfer FRST and the scan files back and forth. Please help!! Thank you Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version:13-07-2015 Ran by Compter (administrator) on COMPTER-HP on 16-07-2015 19:56:01Running from F:\Loaded Profiles: Compter (Available Profiles: Compter)Platform: Windows 7 Home Premium Service Pack 1 (X64) OS Language: English (United States)Internet Explorer Version 11 (Default browser: IE)Boot Mode: Safe Mode (with Networking)Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/ ==================== Processes (Whitelisted) ================= (If an entry is included in the fixlist, the process will be closed. The file will not be moved.) (AVG Technologies CZ, s.r.o.) C:\Program Files (x86)\AVG\Framework\Common\avguix.exe(Microsoft Corporation) C:\Windows\System32\dllhost.exe ==================== Registry (Whitelisted) ================== (If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.) HKLM\...\Run: [synTPEnh] => C:\Program Files\Synaptics\SynTP\SynTPEnh.exe [2281256 2010-10-05] (Synaptics Incorporated)HKLM\...\Run: [sysTrayApp] => C:\Program Files\IDT\WDM\sttray64.exe [487424 2010-09-14] (IDT, Inc.)HKLM\...\Run: [smartMenu] => C:\Program Files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe [611896 2010-08-31] ()HKLM\...\Run: [HPWirelessAssistant] => C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Main.exe [363064 2010-07-21] (Hewlett-Packard Company)HKLM-x32\...\Run: [startCCC] => C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe [98304 2010-09-30] (Advanced Micro Devices, Inc.)HKLM-x32\...\Run: [Norton Online Backup] => C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuClient.exe [1155928 2010-06-01] (Symantec Corporation)HKLM-x32\...\Run: [HP Quick Launch] => C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe [584760 2010-09-28] (Hewlett-Packard Development Company, L.P.)HKLM-x32\...\Run: [Adobe ARM] => C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe [976832 2010-06-09] (Adobe Systems Incorporated)HKLM-x32\...\Run: [Adobe Reader Speed Launcher] => C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe [35760 2010-06-19] (Adobe Systems Incorporated)HKLM-x32\...\Run: [sunJavaUpdateSched] => C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe [248552 2010-05-14] (Sun Microsystems, Inc.)HKLM-x32\...\Run: [AvgUi] => C:\Program Files (x86)\AVG\Framework\Common\avguix.exe [1164304 2014-04-11] (AVG Technologies CZ, s.r.o.)HKU\S-1-5-21-2247030821-1999144132-4164466208-1000\...\Run: [LightScribe Control Panel] => C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe [2736128 2010-08-16] (Hewlett-Packard Company)HKU\S-1-5-18\...\RunOnce: [sPReview] => C:\Windows\System32\SPReview\SPReview.exe [301568 2014-04-23] (Microsoft Corporation)Startup: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\Snapfish PictureMover.lnk [2011-01-24]ShortcutTarget: Snapfish PictureMover.lnk -> C:\Program Files (x86)\PictureMover\Bin\PictureMover.exe (Hewlett-Packard Company)ShellIconOverlayIdentifiers: [00Zecter] -> {D25B32FE-CB96-491A-98FF-AD59DA382D69} => C:\Program Files (x86)\Hewlett-Packard\HP CloudDrive\ShellExt64.dll [2010-09-23] (Versionate Inc.)ShellIconOverlayIdentifiers: [01Zecter] -> {EB24CA6D-F315-4A81-AC1A-C79CFD77F3F5} => C:\Program Files (x86)\Hewlett-Packard\HP CloudDrive\ShellExt64.dll [2010-09-23] (Versionate Inc.)ShellIconOverlayIdentifiers: [02Zecter] -> {B3C78E40-6B64-47C3-AE34-60B770881EB8} => C:\Program Files (x86)\Hewlett-Packard\HP CloudDrive\ShellExt64.dll [2010-09-23] (Versionate Inc.)ShellIconOverlayIdentifiers: [03Zecter] -> {622AFE52-33F6-4D9F-9966-E0BC52D7D69D} => C:\Program Files (x86)\Hewlett-Packard\HP CloudDrive\ShellExt64.dll [2010-09-23] (Versionate Inc.)ShellIconOverlayIdentifiers: [04Zecter] -> {855156F0-2A0F-11DE-8C30-0800200C9A66} => C:\Program Files (x86)\Hewlett-Packard\HP CloudDrive\ShellExt64.dll [2010-09-23] (Versionate Inc.) ==================== Internet (Whitelisted) ==================== (If an item is included in the fixlist, if it is a registry item it will be removed or restored to default.) HKU\S-1-5-21-2247030821-1999144132-4164466208-1000\Software\Microsoft\Internet Explorer\Main,Start Page = http://g.msn.com/HPNOT/1HKU\S-1-5-21-2247030821-1999144132-4164466208-1000\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/HPNOT/1SearchScopes: HKLM -> DefaultScope {ec29edf6-ad3c-4e1c-a087-d6cb81400c43} URL = http://www.bing.com/search?q={searchTerms}&form=HPNTDF&pc=HPNTDF&src=IE-SearchBoxSearchScopes: HKLM -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = SearchScopes: HKLM -> {2fa28606-de77-4029-af96-b231e3b8f827} URL = http://search.ask.com/web?q={searchterms}&l=dis&o=HPNTDFSearchScopes: HKLM -> {b7fca997-d0fb-4fe0-8afd-255e89cf9671} URL = http://search.yahoo.com/search?p={searchTerms}&ei={inputEncoding}&fr=chr-hp-psg&type=HPNTDFSearchScopes: HKLM -> {d43b3890-80c7-4010-a95d-1e77b5924dc3} URL = http://en.wikipedia.org/wiki/Special:Search?search={searchTerms}SearchScopes: HKLM -> {d944bb61-2e34-4dbf-a683-47e505c587dc} URL = http://rover.ebay.com/rover/1/711-111092-2357-0/4?satitle={searchTerms}&mfe=NotebooksSearchScopes: HKLM -> {ec29edf6-ad3c-4e1c-a087-d6cb81400c43} URL = http://www.bing.com/search?q={searchTerms}&form=HPNTDF&pc=HPNTDF&src=IE-SearchBoxSearchScopes: HKLM-x32 -> DefaultScope {ec29edf6-ad3c-4e1c-a087-d6cb81400c43} URL = http://www.bing.com/search?q={searchTerms}&form=HPNTDF&pc=HPNTDF&src=IE-SearchBoxSearchScopes: HKLM-x32 -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = SearchScopes: HKLM-x32 -> {2fa28606-de77-4029-af96-b231e3b8f827} URL = http://search.ask.com/web?q={searchterms}&l=dis&o=HPNTDFSearchScopes: HKLM-x32 -> {b7fca997-d0fb-4fe0-8afd-255e89cf9671} URL = http://search.yahoo.com/search?p={searchTerms}&ei={inputEncoding}&fr=chr-hp-psg&type=HPNTDFSearchScopes: HKLM-x32 -> {d43b3890-80c7-4010-a95d-1e77b5924dc3} URL = http://en.wikipedia.org/wiki/Special:Search?search={searchTerms}SearchScopes: HKLM-x32 -> {d944bb61-2e34-4dbf-a683-47e505c587dc} URL = http://rover.ebay.com/rover/1/711-111092-2357-0/4?satitle={searchTerms}&mfe=NotebooksSearchScopes: HKLM-x32 -> {ec29edf6-ad3c-4e1c-a087-d6cb81400c43} URL = http://www.bing.com/search?q={searchTerms}&form=HPNTDF&pc=HPNTDF&src=IE-SearchBoxSearchScopes: HKU\S-1-5-21-2247030821-1999144132-4164466208-1000 -> DefaultScope {ec29edf6-ad3c-4e1c-a087-d6cb81400c43} URL = http://www.bing.com/search?q={searchTerms}&form=HPNTDF&pc=HPNTDF&src=IE-SearchBoxSearchScopes: HKU\S-1-5-21-2247030821-1999144132-4164466208-1000 -> {2fa28606-de77-4029-af96-b231e3b8f827} URL = http://search.ask.com/web?q={searchterms}&l=dis&o=HPNTDFSearchScopes: HKU\S-1-5-21-2247030821-1999144132-4164466208-1000 -> {b7fca997-d0fb-4fe0-8afd-255e89cf9671} URL = http://search.yahoo.com/search?p={searchTerms}&ei={inputEncoding}&fr=chr-hp-psg&type=HPNTDFSearchScopes: HKU\S-1-5-21-2247030821-1999144132-4164466208-1000 -> {d43b3890-80c7-4010-a95d-1e77b5924dc3} URL = http://en.wikipedia.org/wiki/Special:Search?search={searchTerms}SearchScopes: HKU\S-1-5-21-2247030821-1999144132-4164466208-1000 -> {d944bb61-2e34-4dbf-a683-47e505c587dc} URL = http://rover.ebay.com/rover/1/711-111092-2357-0/4?satitle={searchTerms}&mfe=NotebooksSearchScopes: HKU\S-1-5-21-2247030821-1999144132-4164466208-1000 -> {ec29edf6-ad3c-4e1c-a087-d6cb81400c43} URL = http://www.bing.com/search?q={searchTerms}&form=HPNTDF&pc=HPNTDF&src=IE-SearchBoxBHO: Windows Live ID Sign-in Helper -> {9030D464-4C02-4ABF-8ECC-5164760863C6} -> C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll [2010-09-21] (Microsoft Corp.)BHO: Java Plug-In 2 SSV Helper -> {DBC80044-A445-435b-BC74-9C25C1C588A9} -> C:\Program Files\Java\jre6\bin\jp2ssv.dll [2010-10-23] (Sun Microsystems, Inc.)BHO-x32: Adobe PDF Link Helper -> {18DF081C-E8AD-4283-A596-FA578C2EBDC3} -> C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll [2010-06-19] (Adobe Systems Incorporated)BHO-x32: Symantec NCO BHO -> {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} -> C:\Program Files (x86)\Norton Internet Security\Engine\18.6.0.29\coIEPlg.dll No FileBHO-x32: Symantec Intrusion Prevention -> {6D53EC84-6AAE-4787-AEEE-F4628F01010C} -> C:\Program Files (x86)\Norton Internet Security\Engine\18.6.0.29\IPS\IPSBHO.DLL No FileBHO-x32: Windows Live ID Sign-in Helper -> {9030D464-4C02-4ABF-8ECC-5164760863C6} -> C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll [2010-09-21] (Microsoft Corp.)BHO-x32: Java Plug-In 2 SSV Helper -> {DBC80044-A445-435b-BC74-9C25C1C588A9} -> C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll [2010-10-23] (Sun Microsystems, Inc.)Toolbar: HKLM-x32 - Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\18.6.0.29\coIEPlg.dll No FileToolbar: HKU\S-1-5-21-2247030821-1999144132-4164466208-1000 -> No Name - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No FileTcpip\Parameters: [DhcpNameServer] 192.168.1.254 FireFox:========FF Plugin: @java.com/JavaPlugin -> C:\Program Files\Java\jre6\bin\new_plugin\npjp2.dll [2010-10-23] (Sun Microsystems, Inc.)FF Plugin: @microsoft.com/GENUINE -> disabled No FileFF Plugin-x32: @adobe.com/ShockwavePlayer -> C:\Windows\SysWOW64\Adobe\Director\np32dsw.dll [2010-08-18] (Adobe Systems, Inc.)FF Plugin-x32: @java.com/JavaPlugin -> C:\Program Files (x86)\Java\jre6\bin\new_plugin\npjp2.dll [2010-10-23] (Sun Microsystems, Inc.)FF Plugin-x32: @microsoft.com/GENUINE -> disabled No FileFF Plugin-x32: @Microsoft.com/NpCtrl,version=1.0 -> c:\Program Files (x86)\Microsoft Silverlight\4.0.50401.0\npctrl.dll [2010-04-01] ( Microsoft Corporation)FF Plugin-x32: @microsoft.com/WLPG,version=15.4.3502.0922 -> C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll [2010-09-23] (Microsoft Corporation)FF HKLM-x32\...\Firefox\Extensions: [{BBDA0591-3099-440a-AA10-41764D9DB4DB}] - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\IPSFFFF Extension: Symantec Intrusion Prevention - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\IPSFF [2014-04-22]FF HKLM-x32\...\Firefox\Extensions: [{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}] - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\coFFPlgnFF Extension: Norton Toolbar - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\coFFPlgn [2014-04-22] ==================== Services (Whitelisted) ================= (If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.) S2 avgsvc; C:\Program Files (x86)\AVG\Framework\Common\avgsvca.exe [640016 2014-04-11] (AVG Technologies CZ, s.r.o.)S2 LightScribeService; C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe [73728 2010-08-16] (Hewlett-Packard Company) [File not signed]S2 NOBU; C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe [2804568 2010-06-01] (Symantec Corporation)R2 WinDefend; C:\Program Files\Windows Defender\mpsvc.dll [1011712 2009-07-13] (Microsoft Corporation)S2 NIS; "C:\Program Files (x86)\Norton Internet Security\Engine\18.6.0.29\ccSvcHst.exe" /s "NIS" /m "C:\Program Files (x86)\Norton Internet Security\Engine\18.6.0.29\diMaster.dll" /prefetch:1 ==================== Drivers (Whitelisted) ==================== (If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.) S1 BHDrvx64; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\Definitions\BASHDefs\20140409.001\BHDrvx64.sys [1525976 2014-04-09] (Symantec Corporation)S1 IDSVia64; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\Definitions\IPSDefs\20140421.001\IDSvia64.sys [525016 2014-04-21] (Symantec Corporation)S3 NAVENG; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\Definitions\VirusDefs\20140421.033\ENG64.SYS [126040 2014-04-22] (Symantec Corporation)S3 NAVEX15; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\Definitions\VirusDefs\20140421.033\EX64.SYS [2099288 2014-04-22] (Symantec Corporation)S3 SRTSP; C:\Windows\System32\Drivers\NISx64\1206000.01D\SRTSP64.SYS [744568 2011-03-30] (Symantec Corporation)S1 SRTSPX; C:\Windows\system32\drivers\NISx64\1206000.01D\SRTSPX64.SYS [40568 2011-03-30] (Symantec Corporation)R0 SymDS; C:\Windows\System32\drivers\NISx64\1206000.01D\SYMDS64.SYS [450680 2011-01-27] (Symantec Corporation)R0 SymEFA; C:\Windows\System32\drivers\NISx64\1206000.01D\SYMEFA64.SYS [912504 2011-03-14] (Symantec Corporation)S3 SymEvent; C:\Windows\system32\Drivers\SYMEVENT64x86.SYS [174200 2014-04-22] (Symantec Corporation)S1 SymIRON; C:\Windows\system32\drivers\NISx64\1206000.01D\Ironx64.SYS [171128 2011-01-27] (Symantec Corporation)S1 SymNetS; C:\Windows\System32\Drivers\NISx64\1206000.01D\SYMNETS.SYS [382584 2011-03-21] (Symantec Corporation)S1 eeCtrl; \??\C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys [X]S3 EraserUtilRebootDrv; \??\C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [X] ==================== NetSvcs (Whitelisted) =================== (If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.) ==================== One Month Created files and folders ======== (If an entry is included in the fixlist, the file/folder will be moved.) 2015-07-16 19:55 - 2015-07-16 19:56 - 00000000 ____D C:\FRST2015-07-16 19:40 - 2015-07-16 19:45 - 00002574 _____ C:\Windows\WindowsUpdate.log2015-07-16 19:10 - 2015-07-16 19:10 - 00000000 _____ C:\Windows\setupact.log2015-07-16 19:05 - 2015-07-16 19:05 - 00000000 ____D C:\Users\Compter\AppData\Roaming\Mozilla2015-07-16 19:04 - 2015-07-16 19:04 - 00000000 __SHD C:\Users\Compter\AppData\Local\EmieUserList2015-07-16 19:04 - 2015-07-16 19:04 - 00000000 __SHD C:\Users\Compter\AppData\Local\EmieSiteList ==================== One Month Modified files and folders ======== (If an entry is included in the fixlist, the file/folder will be moved.) 2015-07-16 19:27 - 2009-07-14 01:13 - 00781298 _____ C:\Windows\system32\PerfStringBackup.INI2015-07-16 19:22 - 2011-01-24 05:32 - 00068486 _____ C:\Windows\PFRO.log2015-07-16 19:11 - 2014-04-21 22:11 - 00000000 ____D C:\ProgramData\AVG20142015-07-16 19:11 - 2014-04-21 22:04 - 00000000 ____D C:\ProgramData\MFAData2015-07-16 19:11 - 2014-04-21 22:02 - 00000000 ____D C:\Program Files (x86)\AVG2015-07-16 19:03 - 2014-04-21 22:04 - 00000000 ____D C:\Users\Compter\AppData\Local\Avg2014 ==================== Files in the root of some directories ======= 2011-01-24 05:46 - 2011-01-24 05:46 - 0000032 _____ () C:\ProgramData\{051B9612-4D82-42AC-8C63-CD2DCEDC1CB3}.log2010-10-23 13:21 - 2010-10-23 13:21 - 0000109 _____ () C:\ProgramData\{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}.log2011-01-24 05:46 - 2011-01-24 05:46 - 0000032 _____ () C:\ProgramData\{23F3DA62-2D9E-4A69-B8D5-BE8E9E148092}.log2010-10-23 13:15 - 2010-10-23 13:16 - 0000105 _____ () C:\ProgramData\{40BF1E83-20EB-11D8-97C5-0009C5020658}.log2011-01-24 05:45 - 2011-01-24 05:45 - 0000032 _____ () C:\ProgramData\{4FC670EB-5F02-4B07-90DB-022B86BFEFD0}.log2011-01-24 05:46 - 2011-01-24 05:46 - 0000032 _____ () C:\ProgramData\{9867824A-C86D-4A83-8F3C-E7A86BE0AFD3}.log2010-10-23 13:14 - 2010-10-23 13:15 - 0000107 _____ () C:\ProgramData\{C59C179C-668D-49A9-B6EA-0121CCFC1243}.log2010-10-23 13:16 - 2010-10-23 13:21 - 0000110 _____ () C:\ProgramData\{CB099890-1D5F-11D5-9EA9-0050BAE317E1}.log2010-10-23 13:21 - 2011-01-24 05:47 - 0000105 _____ () C:\ProgramData\{d36dd326-7280-11d8-97c8-000129760cbe}.log Some files in TEMP:====================C:\Users\Compter\AppData\Local\Temp\MSNDF96.exe ==================== Bamital & volsnap Check ================= (There is no automatic fix for files that do not pass verification.) C:\Windows\System32\winlogon.exe => File is digitally signedC:\Windows\System32\wininit.exe => File is digitally signedC:\Windows\SysWOW64\wininit.exe => File is digitally signedC:\Windows\explorer.exe => File is digitally signedC:\Windows\SysWOW64\explorer.exe => File is digitally signedC:\Windows\System32\svchost.exe => File is digitally signedC:\Windows\SysWOW64\svchost.exe => File is digitally signedC:\Windows\System32\services.exe => File is digitally signedC:\Windows\System32\User32.dll => File is digitally signedC:\Windows\SysWOW64\User32.dll => File is digitally signedC:\Windows\System32\userinit.exe => File is digitally signedC:\Windows\SysWOW64\userinit.exe => File is digitally signedC:\Windows\System32\rpcss.dll => File is digitally signedC:\Windows\System32\Drivers\volsnap.sys => File is digitally signed LastRegBack: 2009-09-06 20:58 ==================== End of log ============================ Additional scan result of Farbar Recovery Scan Tool (x64) Version:13-07-2015Ran by Compter at 2015-07-16 19:56:47Running from F:\Boot Mode: Safe Mode (with Networking)========================================================== ==================== Accounts: ============================= Administrator (S-1-5-21-2247030821-1999144132-4164466208-500 - Administrator - Disabled)Compter (S-1-5-21-2247030821-1999144132-4164466208-1000 - Administrator - Enabled) => C:\Users\CompterGuest (S-1-5-21-2247030821-1999144132-4164466208-501 - Limited - Disabled) ==================== Security Center ======================== (If an entry is included in the fixlist, it will be removed.) AV: AVG Internet Security 2014 (Enabled - Up to date) {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}AV: Norton Internet Security (Disabled - Out of date) {63DF5164-9100-186D-2187-8DC619EFD8BF}AS: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}AS: AVG Internet Security 2014 (Enabled - Up to date) {B5F5C120-2089-702E-0001-553BB0D5A664}AS: Norton Internet Security (Disabled - Out of date) {D8BEB080-B73A-17E3-1B37-B6B462689202}FW: Norton Internet Security (Disabled) {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}FW: AVG Internet Security 2014 (Disabled) {36AFA1E1-4CDC-7EF8-11EE-C77C3581ABA2} ==================== Installed Programs ====================== (Only the adware programs with "hidden" flag could be added to the fixlist to unhide them. The adware programs should be uninstalled manually.) ActiveCheck component for HP Active Support Library (x32 Version: 3.0.0.3 - Hewlett-Packard) HiddenAdobe AIR (HKLM-x32\...\Adobe AIR) (Version: 2.0.2.12610 - Adobe Systems Inc.)Adobe Flash Player 10 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 10.1.82.76 - Adobe Systems Incorporated)Adobe Reader 9.3.3 MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-A91000000001}) (Version: 9.3.3 - Adobe Systems Incorporated)Adobe Shockwave Player 11.5 (HKLM-x32\...\{3B834B54-EC4B-48E2-BFC6-03FF5DA06F62}) (Version: 11.5.8.612 - Adobe Systems, Inc)Agatha Christie - Peril at End House (x32 Version: 2.2.0.95 - WildTangent) HiddenAtheros Driver Installation Program (HKLM-x32\...\{C3A32068-8AB1-4327-BB16-BED9C6219DC7}) (Version: 9.0 - Atheros)ATI Catalyst Install Manager (HKLM\...\{28FA742C-DC52-9804-7116-E198E0AEFAE4}) (Version: 3.0.790.0 - ATI Technologies, Inc.)AVG (HKLM\...\AvgZen) (Version: 1.0.229 - AVG Technologies)AVG Zen (Version: 1.0.229 - AVG Technologies) HiddenBejeweled 2 Deluxe (x32 Version: 2.2.0.95 - WildTangent) HiddenBlackhawk Striker 2 (x32 Version: 2.2.0.95 - WildTangent) HiddenBlasterball 3 (x32 Version: 2.2.0.95 - WildTangent) HiddenBounce Symphony (x32 Version: 2.2.0.95 - WildTangent) HiddenBuild-a-lot 2 (x32 Version: 2.2.0.95 - WildTangent) HiddenCake Mania (x32 Version: 2.2.0.95 - WildTangent) Hiddenccc-core-static (x32 Version: 2010.0929.2212.37971 - ATI) HiddenChuzzle Deluxe (x32 Version: 2.2.0.95 - WildTangent) HiddenCisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)Cisco LEAP Module (HKLM-x32\...\{51C7AD07-C3F6-4635-8E8A-231306D810FE}) (Version: 1.0.19 - Cisco Systems, Inc.)Cisco PEAP Module (HKLM-x32\...\{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}) (Version: 1.1.6 - Cisco Systems, Inc.)CyberLink DVD Suite (HKLM-x32\...\InstallShield_{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}) (Version: 7.0.3320 - CyberLink Corp.)D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) HiddenDiner Dash 2 Restaurant Rescue (x32 Version: 2.2.0.95 - WildTangent) HiddenDora's World Adventure (x32 Version: 2.2.0.95 - WildTangent) HiddenDVD Menu Pack for HP MediaSmart Video (HKLM-x32\...\InstallShield_{FB4BB287-37F9-4E27-9C4D-2D3882E08EFF}) (Version: 4.2.4412 - Hewlett-Packard)DVD Menu Pack for HP MediaSmart Video (x32 Version: 4.2.4412 - Hewlett-Packard) HiddenEnergy Star Digital Logo (HKLM-x32\...\{BD1A34C9-4764-4F79-AE1F-112F8C89D3D4}) (Version: 1.0.1 - Hewlett-Packard)Escape Rosecliff Island (x32 Version: 2.2.0.95 - WildTangent) HiddenESU for Microsoft Windows 7 (HKLM-x32\...\{3877C901-7B90-4727-A639-B6ED2DD59D43}) (Version: 1.0.0 - Hewlett-Packard)Farm Frenzy (x32 Version: 2.2.0.95 - WildTangent) HiddenFATE (x32 Version: 2.2.0.95 - WildTangent) HiddenFences Pro (HKLM-x32\...\Fences Pro) (Version: 1.0.1.312.19219 - Stardock Corporation)Fences Pro (Version: 1.0.1.312 - Stardock Corporation) HiddenFinal Drive Nitro (x32 Version: 2.2.0.95 - WildTangent) HiddenFMW 1 (Version: 1.0.178 - AVG) HiddenHeroes of Hellas 2 - Olympia (x32 Version: 2.2.0.95 - WildTangent) HiddenHP 3D DriveGuard (HKLM\...\{C84FFB07-C687-45CF-91C8-868DB8D8C8CD}) (Version: 4.0.10.1 - Hewlett-Packard Company)HP CloudDrive (HKLM-x32\...\ZumoDrive) (Version: - Zecter Inc.)HP Documentation (HKLM-x32\...\{0408422C-BE82-446A-8A8D-1431F4D35245}) (Version: 1.3.0.0 - Hewlett-Packard)HP DVB-T TV Tuner 8.0.64.43 (HKLM-x32\...\HP DVB-T TV Tuner) (Version: 8.0.64.43 - )HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.1.5 - WildTangent)HP MediaSmart DVD (HKLM-x32\...\InstallShield_{DCCAD079-F92C-44DA-B258-624FC6517A5A}) (Version: 4.2.4521 - Hewlett-Packard)HP MediaSmart Movies and TV (HKLM\...\{09BDCC02-80F2-4EFB-8F1B-A807D2C38E31}) (Version: 1.0.1.2 - Hewlett-Packard)HP MediaSmart Music (HKLM-x32\...\InstallShield_{91A34181-9FAD-43AB-A35F-E7A8945B7E1C}) (Version: 4.2.4604 - Hewlett-Packard)HP MediaSmart Photo (HKLM-x32\...\InstallShield_{6DAF8CDC-9B04-413B-A0F2-BCC13CF8A5BF}) (Version: 4.2.4513 - Hewlett-Packard)HP MediaSmart SmartMenu (HKLM\...\{BE6725F2-6D15-477C-86C6-4522B8569D62}) (Version: 3.1.2.2 - Hewlett-Packard)HP MediaSmart Video (HKLM-x32\...\InstallShield_{D12E3E7F-1B13-4933-A915-16C7DD37A095}) (Version: 4.2.4522 - Hewlett-Packard)HP MediaSmart Webcam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 4.2.3303 - Hewlett-Packard)HP MediaSmart/TouchSmart Netflix (HKLM-x32\...\{2EA3D6B2-157E-4112-A3AB-BF17E16661C3}) (Version: 1.0.4.0 - Hewlett-Packard)HP MovieStore (HKLM-x32\...\{9008D736-35CA-40DB-A2BE-5F32D954E5AA}) (Version: 2.0.2 - Hewlett-Packard)HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.4042 - HP Photo Creations Powered by RocketLife)HP Power Manager (HKLM-x32\...\{AF306BD8-F9D1-4627-89B9-246E59074A05}) (Version: 1.1.2 - Hewlett-Packard Company)HP Quick Launch (HKLM-x32\...\{EF682D1C-591D-48B5-9803-628DA622C281}) (Version: 2.2.7 - Hewlett-Packard Company)HP Setup (HKLM-x32\...\{53469506-A37E-4314-A9D9-38724EC23A75}) (Version: 8.4.4400.3525 - Hewlett-Packard Company)HP Setup Manager (HKLM-x32\...\{AE856388-AFAD-4753-81DF-D96B19D0A17C}) (Version: 1.0.12844.3519 - Hewlett-Packard Company)HP Software Framework (HKLM-x32\...\{6B114F59-6732-4EA5-A33E-ACC6DEC49B61}) (Version: 4.0.70.1 - Hewlett-Packard Company)HP Support Assistant (HKLM-x32\...\{B1A4A13D-4665-4ED3-9DFE-F845725FBBD8}) (Version: 5.1.8.12 - Hewlett-Packard Company)HP Wireless Assistant (HKLM\...\{13DCC2C7-454D-42F0-A892-E0E9A5DE4E67}) (Version: 4.0.10.0 - Hewlett-Packard Company)HPAsset component for HP Active Support Library (x32 Version: 3.0.0.3 - Hewlett-Packard) HiddenIDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6292.0 - IDT)Java 6 Update 21 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86416021FF}) (Version: 6.0.210 - Oracle)Java 6 Update 21 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83216021FF}) (Version: 6.0.210 - Oracle)Jewel Quest Solitaire 2 (x32 Version: 2.2.0.95 - WildTangent) HiddenJunk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) HiddenLabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.3220 - CyberLink Corp.)LabelPrint (x32 Version: 2.5.3220 - CyberLink Corp.) HiddenLightScribe System Software (HKLM-x32\...\{705B639E-FAAF-40D7-AD58-C445321C7C3F}) (Version: 1.18.18.1 - LightScribe)Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)Microsoft Silverlight (HKLM-x32\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 4.0.50401.0 - Microsoft Corporation)Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)Movie Theme Pack for HP MediaSmart Video (HKLM-x32\...\InstallShield_{3023EBDA-BF1B-4831-B347-E5018555F26E}) (Version: 4.2.4412 - Hewlett-Packard)Movie Theme Pack for HP MediaSmart Video (x32 Version: 4.2.4412 - Hewlett-Packard) HiddenMSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)Mystery P.I. - The London Caper (x32 Version: 2.2.0.95 - WildTangent) HiddenNorton Internet Security (HKLM-x32\...\NIS) (Version: 18.6.0.29 - Symantec Corporation)Norton Online Backup (HKLM-x32\...\{40A66DF6-22D3-44B5-A7D3-83B118A2C0DC}) (Version: 2.1.17869 - Symantec Corporation)Penguins! (x32 Version: 2.2.0.95 - WildTangent) HiddenPhotoNow! (HKLM-x32\...\InstallShield_{D36DD326-7280-11D8-97C8-000129760CBE}) (Version: 1.1.7717 - CyberLink Corp.)PhotoNow! (x32 Version: 1.1.7717 - CyberLink Corp.) HiddenPictureMover (HKLM-x32\...\{264FE20A-757B-492a-B0C3-4009E2997D8A}) (Version: 3.5.0.33 - Hewlett-Packard Company)Plants vs. Zombies (x32 Version: 2.2.0.95 - WildTangent) HiddenPlayReady PC Runtime x86 (HKLM-x32\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0 - Microsoft Corporation)Poker Superstars III (x32 Version: 2.2.0.95 - WildTangent) HiddenPolar Bowler (x32 Version: 2.2.0.95 - WildTangent) HiddenPolar Golfer (x32 Version: 2.2.0.95 - WildTangent) HiddenPower2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.1.4419 - CyberLink Corp.)Power2Go (x32 Version: 6.1.4419 - CyberLink Corp.) HiddenPowerDirector (HKLM-x32\...\InstallShield_{CB099890-1D5F-11D5-9EA9-0050BAE317E1}) (Version: 8.0.3320 - CyberLink Corp.)PowerDirector (x32 Version: 8.0.3320 - CyberLink Corp.) HiddenRealtek Ethernet Controller Driver For Windows 7 (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.23.623.2010 - Realtek)Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7600.30113 - Realtek Semiconductor Corp.)Recovery Manager (x32 Version: 5.5.3223 - CyberLink Corp.) HiddenRoxioNow Player (HKLM-x32\...\{0EDEB615-1A60-425E-8306-0E10519C7B55}) (Version: 1.9.5.101 - RoxioNow)Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 15.1.6.64 - Synaptics Incorporated)Times Reader (HKLM-x32\...\com.nyt.timesreader.78C54164786ADE80CB31E1C5D95607D0938C987A.1) (Version: 2.055 - The New York Times Company)Times Reader (x32 Version: 2.055 - The New York Times Company) HiddenVirtual Families (x32 Version: 2.2.0.95 - WildTangent) HiddenVirtual Villagers 4 - The Tree of Life (x32 Version: 2.2.0.95 - WildTangent) HiddenVisual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)Wheel of Fortune 2 (x32 Version: 2.2.0.95 - WildTangent) HiddenWindows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3502.0922 - Microsoft Corporation)Zuma Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden ==================== Custom CLSID (Whitelisted): ========================== (If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.) ==================== Restore Points ========================= 23-04-2014 17:45:03 Windows 7 Service Pack 107-05-2014 09:29:39 Windows Update07-05-2014 10:51:36 Windows Update ==================== Hosts content: =============================== (If needed Hosts: directive could be included in the fixlist to reset Hosts.) 2009-07-13 22:34 - 2009-06-10 17:00 - 00000824 ____A C:\Windows\system32\Drivers\etc\hosts ==================== Scheduled Tasks (Whitelisted) ============= (If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.) Task: {097A2C6B-A0D1-40D9-BC33-5E66FC94A831} - System32\Tasks\MirageAgent => C:\Program Files (x86)\Hewlett-Packard\Media\Webcam\YCMMirage.exe [2010-09-03] (CyberLink)Task: {1391C5B5-601C-410C-BCBB-758F263883B9} - System32\Tasks\HPCeeScheduleForWIN-CVEVMPHVEER$ => C:\Program Files (x86)\Hewlett-Packard\HP Ceement\HPCEE.exe [2010-09-14] (Hewlett-Packard)Task: {219E837D-EFBB-49FD-B6CD-0A0B391D5A62} - System32\Tasks\Registration => C:\Program Files (x86)\Hewlett-Packard\HP Setup\RemEngine.exe [2010-09-27] ()Task: {2FDE9174-E311-441E-9489-EEF75B5DF44A} - System32\Tasks\DST => C:\Program Files (x86)\Hewlett-Packard\Setup Manager\toaster.exe [2010-09-21] (Microsoft)Task: {390D64A2-8BEC-48BC-8F8B-D8354470A40B} - System32\Tasks\Symantec\Norton Error Analyzer 18.6.0.29 => C:\Program Files (x86)\Norton Internet Security\Engine\18.6.0.29\SymErr.exeTask: {5B7A76B4-AF2D-4BE9-B11A-776484A8E1A9} - System32\Tasks\Symantec\Norton Error Processor 18.6.0.29 => C:\Program Files (x86)\Norton Internet Security\Engine\18.6.0.29\SymErr.exeTask: {623667A0-D737-4CE2-8569-B4696BF456FB} - System32\Tasks\Hewlett-Packard\HP Support Assistant\First Boot => C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSF_Utils.exe [2010-09-17] (Hewlett-Packard Company)Task: {83EAF8A6-32E0-4F8C-B31A-2C3811FFD846} - System32\Tasks\NetworkWizardVCW => C:\Program Files (x86)\Hewlett-Packard\HP Setup\RemEngine.exe [2010-09-27] ()Task: {BCFF27D9-202B-4A48-9307-D042B1BF64DB} - System32\Tasks\HPCeeScheduleForCompter => C:\Program Files (x86)\Hewlett-Packard\HP Ceement\HPCEE.exe [2010-09-14] (Hewlett-Packard) (If an entry is included in the fixlist, the task (.job) file will be moved. The file which is running by the task will not be moved.) Task: C:\Windows\Tasks\HPCeeScheduleForCompter.job => C:\Program Files (x86)\Hewlett-Packard\HP Ceement\HPCEE.exeTask: C:\Windows\Tasks\HPCeeScheduleForWIN-CVEVMPHVEER$.job => C:\Program Files (x86)\Hewlett-Packard\HP Ceement\HPCEE.exe ==================== Loaded Modules (Whitelisted) ============== 2014-04-21 22:02 - 2014-04-21 22:02 - 31842816 _____ () C:\Program Files (x86)\AVG\Framework\Common\libcef.dll ==================== Safe Mode (Whitelisted) =================== (If an item is included in the fixlist, it will be removed from the registry. The "AlternateShell" will be restored.) HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Option => "OptionValue"="2" ==================== EXE Association (Whitelisted) =============== (If an entry is included in the fixlist, the registry item will be restored to default or removed.) ==================== Internet Explorer trusted/restricted =============== (If an entry is included in the fixlist, it will be removed from the registry.) ==================== Other Areas ============================ (Currently there is no automatic fix for this section.) HKU\S-1-5-21-2247030821-1999144132-4164466208-1000\Control Panel\Desktop\\Wallpaper -> C:\Users\Compter\AppData\Roaming\Microsoft\Windows\Themes\TranscodedWallpaper.jpgDNS Servers: Media is not connected to internet. ==================== MSCONFIG/TASK MANAGER disabled items == (Currently there is no automatic fix for this section.) ==================== FirewallRules (Whitelisted) =============== (If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.) FirewallRules: [{4B212489-25FE-4783-92B0-855B69FAE55C}] => (Allow) C:\Program Files (x86)\Windows Live\Contacts\wlcomm.exeFirewallRules: [{EFF19EC7-3CF5-413D-94EA-AD935A33777D}] => (Allow) LPort=2869FirewallRules: [{48160FA4-16D0-489A-B7DE-0E3835D32658}] => (Allow) LPort=1900FirewallRules: [{A7281B5F-86E5-46B4-A8AE-8505ABDF5FF1}] => (Allow) C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exeFirewallRules: [{5080DED9-0710-4CA8-A066-3907C4952617}] => (Allow) C:\Program Files (x86)\CyberLink\PowerDirector\PDR8.EXEFirewallRules: [{3AADBAE6-488F-4197-A6E3-83D77C33F8B5}] => (Allow) C:\Program Files (x86)\Hewlett-Packard\HP CloudDrive\zumodrive.exeFirewallRules: [{03777595-AE9D-42AB-A0A6-6F692E769DCF}] => (Allow) C:\Program Files (x86)\Hewlett-Packard\HP CloudDrive\zumodrive.exeFirewallRules: [{515617FE-9925-4AD6-BBDD-68F11A617AD9}] => (Allow) C:\Program Files (x86)\Hewlett-Packard\Media\DVD\HPTouchSmartMusic.exeFirewallRules: [{F7E3C180-14B4-40D9-931F-42EEEB3AFDCF}] => (Allow) C:\Program Files (x86)\Hewlett-Packard\Media\DVD\HPTouchSmartPhoto.exeFirewallRules: [{B1B03763-07BA-4152-ACE3-C2692CA33807}] => (Allow) C:\Program Files (x86)\Hewlett-Packard\Media\DVD\HPTouchSmartVideo.exeFirewallRules: [{DA0BF876-F5CF-4144-A03C-AC258FB4C516}] => (Allow) C:\Program Files (x86)\Hewlett-Packard\Media\DVD\TSMAgent.exeFirewallRules: [{EF83C188-7334-42EE-8688-953996EE924C}] => (Allow) C:\Program Files (x86)\Hewlett-Packard\Media\DVD\Kernel\CLML\CLMLSvc.exeFirewallRules: [{B17680F7-D160-49FD-BE1F-478123514455}] => (Allow) C:\Program Files (x86)\Hewlett-Packard\Media\DVD\HPDVDSmart.exeFirewallRules: [{BD6FFD30-1261-464F-8486-558F1B7E335A}] => (Allow) C:\Program Files (x86)\Hewlett-Packard\MediaSmart\Video\HPMediaSmartVideo.exeFirewallRules: [{CEC38160-8B1C-44FE-A595-FDC549161853}] => (Allow) C:\Program Files (x86)\Hewlett-Packard\MediaSmart\Photo\HPMediaSmartPhoto.exeFirewallRules: [{8D2EEFB9-13C5-4FA1-87C9-8626D1AEB836}] => (Allow) C:\Program Files (x86)\Hewlett-Packard\TouchSmart\Music\HPTouchSmartMusic.exeFirewallRules: [{46F6F3F6-6F39-4735-BC41-692615BD2BAF}] => (Allow) C:\Program Files (x86)\Roxio\RoxioNow Player\RNowShell.exeFirewallRules: [{734C6E59-6D9B-4F96-9002-20EBCCFD05F1}] => (Allow) C:\Program Files (x86)\Roxio\RoxioNow Player\RNowShell.exeFirewallRules: [{85D0FB58-5336-4D08-B7A7-31E728873D48}] => (Allow) C:\Program Files (x86)\Hewlett-Packard\MediaSmart\RoxioNow\RNow.exeFirewallRules: [{22E10D33-F96F-450B-AAB1-5269BE017FD6}] => (Allow) C:\Program Files (x86)\Hewlett-Packard\MediaSmart\RoxioNow\RNow.exeFirewallRules: [{7F8294E9-0255-4114-AA66-9D967A744A20}] => (Allow) C:\Program Files (x86)\AVG\AVG2014\avgnsa.exeFirewallRules: [{9A554420-7E27-4190-B916-4DF7FEF6E622}] => (Allow) C:\Program Files (x86)\AVG\AVG2014\avgnsa.exeFirewallRules: [{BE0A5170-0293-41CF-B64A-7081E31B2127}] => (Allow) C:\Program Files (x86)\AVG\AVG2014\avgdiagex.exeFirewallRules: [{496C659F-795E-4D28-8392-9CA02A0DF3A2}] => (Allow) C:\Program Files (x86)\AVG\AVG2014\avgdiagex.exeFirewallRules: [{1115F6E7-72D7-4561-9984-FDF31B77D93B}] => (Allow) C:\Program Files (x86)\AVG\AVG2014\avgmfapx.exeFirewallRules: [{ED49A240-5759-4AC6-A108-43AEDC474A53}] => (Allow) C:\Program Files (x86)\AVG\AVG2014\avgmfapx.exeFirewallRules: [{6347AA97-5F7C-4C3A-B6AC-19EA8570BFEF}] => (Allow) C:\Program Files (x86)\AVG\AVG2014\avgemca.exeFirewallRules: [{9D7E2A0E-DDE7-4AD8-A7BC-3B1D066636EE}] => (Allow) C:\Program Files (x86)\AVG\AVG2014\avgemca.exe ==================== Faulty Device Manager Devices ============= Name: Consumer IR DevicesDescription: Consumer IR DevicesClass Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}Manufacturer: MicrosoftService: circlassProblem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)Resolution: Update the driver Name: Security Processor Loader DriverDescription: Security Processor Loader DriverClass Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}Manufacturer: Service: spldrProblem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.Devices stay in this state if they have been prepared for removal.After you remove the device, this error disappears.Remove the device, and this error should be resolved. ==================== Event log errors: ========================= Application errors:==================Error: (07/16/2015 07:10:54 PM) (Source: Microsoft-Windows-CAPI2) (EventID: 512) (User: )Description: The Cryptographic Services service failed to initialize the VSS backup "System Writer" object. Details:Could not query the status of the EventSystem service. System Error:A system shutdown is in progress.. Error: (07/16/2015 07:06:00 PM) (Source: System Restore) (EventID: 8193) (User: )Description: Failed to create restore point (Process = C:\Windows\system32\msiexec.exe /V; Description = Removed Blio; Error = 0x8007043c). Error: (07/16/2015 07:06:00 PM) (Source: System Restore) (EventID: 8193) (User: )Description: Failed to create restore point (Process = C:\Windows\system32\msiexec.exe /V; Description = Removed Blio; Error = 0x8007043c). Error: (07/16/2015 07:03:22 PM) (Source: System Restore) (EventID: 8193) (User: )Description: Failed to create restore point (Process = C:\Windows\system32\msiexec.exe /V; Description = Removed AVG 2014; Error = 0x8007043c). Error: (07/16/2015 07:03:22 PM) (Source: System Restore) (EventID: 8193) (User: )Description: Failed to create restore point (Process = C:\Windows\system32\msiexec.exe /V; Description = Removed AVG 2014; Error = 0x8007043c). Error: (07/16/2015 07:02:50 PM) (Source: System Restore) (EventID: 8193) (User: )Description: Failed to create restore point (Process = C:\Windows\system32\msiexec.exe /V; Description = Removed AVG 2014; Error = 0x8007043c). Error: (07/16/2015 07:02:43 PM) (Source: System Restore) (EventID: 8193) (User: )Description: Failed to create restore point (Process = C:\Windows\system32\msiexec.exe /V; Description = Removed AVG 2014; Error = 0x8007043c). Error: (05/07/2014 11:22:35 AM) (Source: .NET Runtime Optimization Service) (EventID: 1101) (User: )Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - 1>Failed to compile: System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 . Error code = 0x80131f06 Error: (05/07/2014 11:22:34 AM) (Source: .NET Runtime Optimization Service) (EventID: 1101) (User: )Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - 1>Failed to compile: System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 . Error code = 0x80070003 Error: (05/07/2014 10:39:21 AM) (Source: .NET Runtime Optimization Service) (EventID: 1107) (User: )Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - Failed to execute command from the offline queue: uninstall "System.Configuration, Version=2.0.0.0, Culture=Neutral, PublicKeyToken=b03f5f7f11d50a3a, processorArchitecture=msil" /NoDependencies . The error returned was Error: The specified assembly is not installed.. System errors:=============Error: (07/16/2015 07:56:56 PM) (Source: Ntfs) (EventID: 55) (User: )Description: The file system structure on the disk is corrupt and unusable.Please run the chkdsk utility on the volume \Device\HarddiskVolume2. Error: (07/16/2015 07:56:51 PM) (Source: Ntfs) (EventID: 55) (User: )Description: The file system structure on the disk is corrupt and unusable.Please run the chkdsk utility on the volume \Device\HarddiskVolume2. Error: (07/16/2015 07:56:50 PM) (Source: Ntfs) (EventID: 55) (User: )Description: The file system structure on the disk is corrupt and unusable.Please run the chkdsk utility on the volume \Device\HarddiskVolume2. Error: (07/16/2015 07:56:50 PM) (Source: Ntfs) (EventID: 55) (User: )Description: The file system structure on the disk is corrupt and unusable.Please run the chkdsk utility on the volume \Device\HarddiskVolume2. Error: (07/16/2015 07:56:50 PM) (Source: Ntfs) (EventID: 55) (User: )Description: The file system structure on the disk is corrupt and unusable.Please run the chkdsk utility on the volume \Device\HarddiskVolume2. Error: (07/16/2015 07:56:50 PM) (Source: Ntfs) (EventID: 55) (User: )Description: The file system structure on the disk is corrupt and unusable.Please run the chkdsk utility on the volume \Device\HarddiskVolume2. Error: (07/16/2015 07:56:46 PM) (Source: Ntfs) (EventID: 55) (User: )Description: The file system structure on the disk is corrupt and unusable.Please run the chkdsk utility on the volume \Device\HarddiskVolume2. Error: (07/16/2015 07:56:41 PM) (Source: Ntfs) (EventID: 55) (User: )Description: The file system structure on the disk is corrupt and unusable.Please run the chkdsk utility on the volume \Device\HarddiskVolume2. Error: (07/16/2015 07:56:36 PM) (Source: Ntfs) (EventID: 55) (User: )Description: The file system structure on the disk is corrupt and unusable.Please run the chkdsk utility on the volume \Device\HarddiskVolume2. Error: (07/16/2015 07:56:30 PM) (Source: Ntfs) (EventID: 55) (User: )Description: The file system structure on the disk is corrupt and unusable.Please run the chkdsk utility on the volume \Device\HarddiskVolume2. Microsoft Office:=========================Error: (07/16/2015 07:10:54 PM) (Source: Microsoft-Windows-CAPI2) (EventID: 512) (User: )Description: Details:Could not query the status of the EventSystem service. System Error:A system shutdown is in progress. Error: (07/16/2015 07:06:00 PM) (Source: System Restore) (EventID: 8193) (User: )Description: C:\Windows\system32\msiexec.exe /VRemoved Blio0x8007043c Error: (07/16/2015 07:06:00 PM) (Source: System Restore) (EventID: 8193) (User: )Description: C:\Windows\system32\msiexec.exe /VRemoved Blio0x8007043c Error: (07/16/2015 07:03:22 PM) (Source: System Restore) (EventID: 8193) (User: )Description: C:\Windows\system32\msiexec.exe /VRemoved AVG 20140x8007043c Error: (07/16/2015 07:03:22 PM) (Source: System Restore) (EventID: 8193) (User: )Description: C:\Windows\system32\msiexec.exe /VRemoved AVG 20140x8007043c Error: (07/16/2015 07:02:50 PM) (Source: System Restore) (EventID: 8193) (User: )Description: C:\Windows\system32\msiexec.exe /VRemoved AVG 20140x8007043c Error: (07/16/2015 07:02:43 PM) (Source: System Restore) (EventID: 8193) (User: )Description: C:\Windows\system32\msiexec.exe /VRemoved AVG 20140x8007043c Error: (05/07/2014 11:22:35 AM) (Source: .NET Runtime Optimization Service) (EventID: 1101) (User: )Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - 1>Failed to compile: System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 . Error code = 0x80131f06 System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 Error: (05/07/2014 11:22:34 AM) (Source: .NET Runtime Optimization Service) (EventID: 1101) (User: )Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - 1>Failed to compile: System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 . Error code = 0x80070003 System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 Error: (05/07/2014 10:39:21 AM) (Source: .NET Runtime Optimization Service) (EventID: 1107) (User: )Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - Failed to execute command from the offline queue: uninstall "System.Configuration, Version=2.0.0.0, Culture=Neutral, PublicKeyToken=b03f5f7f11d50a3a, processorArchitecture=msil" /NoDependencies . The error returned was Error: The specified assembly is not installed.. ==================== Memory info =========================== Processor: AMD Phenom II N660 Dual-Core ProcessorPercentage of memory in use: 17%Total physical RAM: 3834.9 MBAvailable physical RAM: 3152.1 MBTotal Virtual: 7667.98 MBAvailable Virtual: 7031.01 MB ==================== Drives ================================ Drive c: () (Fixed) (Total:442.6 GB) (Free:396.33 GB) NTFS ==>[system with boot components (obtained from reading drive)]Drive d: (RECOVERY) (Fixed) (Total:22.87 GB) (Free:3.34 GB) NTFS ==>[system with boot components (obtained from reading drive)]Drive f: () (Removable) (Total:0.96 GB) (Free:0.87 GB) FAT ==================== MBR & Partition Table ================== ========================================================Disk: 0 (Size: 465.8 GB) (Disk ID: 48649473)Partition 1: (Active) - (Size=199 MB) - (Type=07 NTFS)Partition 2: (Not Active) - (Size=442.6 GB) - (Type=07 NTFS)Partition 3: (Not Active) - (Size=22.9 GB) - (Type=07 NTFS)Partition 4: (Not Active) - (Size=103 MB) - (Type=0C) ========================================================Disk: 1 (Size: 980 MB) (Disk ID: E2566141)Partition 1: (Not Active) - (Size=979 MB) - (Type=06) ==================== End of log ============================

The only programs that seem to work on my computer are AVG Free 2012 and Microsoft Word.

My AVG Free 2012 said that it detected a virus, and I chose the option to move it into the vault. Immediately after that happened, my internet browser shut down and one-by-one all my desktop items started disappearing until all my programs and documents have gone. I've run the AVG virus scan, it said that it found the 2 trojans, and has removed them and it gave me a "You are now safe" message. I still don't have any documents, I restarted my computer, and then received a lot of error messages upon reboot that read: "A Write command during the test has failed to complete. This may be due to a media or read/write error. The system generates an exception error when using a reference to an invalid system memory address." Then I have the option to Cancel, Try Again, or Continue. I have not the slightest idea of what to do. Any help would be greatly appreciated!! Thank you