ChrisOfTheOT

The pinned post said to run the Farbar Recovery tool & post the logs (below). I have just started to get IE re-directed to the bluekai.com website when I refresh my browser, but only from the My eBay page. (It's something like tags.bluekai.com, or similar, but the WOT browser add-on blocked it.) I'm also getting very short spam emails, only a couple a day, but they've been coming for a few weeks. A day or two ago MalwareBytes did not find anything on a full scan and CCleaner deleted all temporary files (as far as I could tell). Many thanks in anticipation, Chris FRST.exe logs: Scan result of Farbar Recovery Scan Tool (FRST) (x86) Version: 28-01-2015 01 Ran by xxxxx (administrator) on xxxxxx on 30-01-2015 10:05:28 Running from C:\Users\xxxxxxx\Desktop Loaded Profiles: xxxxxx (Available profiles: xxxxxx & Mcx1 & Mcx2) Platform: Microsoft® Windows Vista™ Home Premium Service Pack 2 (X86) OS Language: English (United States) Internet Explorer Version 9 (Default browser: IE) Boot Mode: Normal Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/ ==================== Processes (Whitelisted) ================= (If an entry is included in the fixlist, the process will be closed. The file will not be moved.) (Microsoft Corporation) C:\Windows\Microsoft.NET\Framework\v3.0\WPF\PresentationFontCache.exe (Microsoft Corporation) C:\Program Files\Microsoft Security Client\MsMpEng.exe (Microsoft Corporation) C:\Windows\System32\SLsvc.exe (brother Industries Ltd) C:\Windows\System32\BRSVC01A.EXE (brother Industries Ltd) C:\Windows\System32\BRSS01A.EXE (UPEK Inc.) D:\Program Files\Protector Suite QL\upeksvr.exe (Agere Systems) C:\Windows\System32\agrsmsvc.exe (TOSHIBA CORPORATION) C:\Program Files\Toshiba\ConfigFree\CFSvcs.exe (Microsoft Corporation) C:\Program Files\Windows Server\Bin\SharedServiceHost.exe (Microsoft Corporation) C:\Program Files\Common Files\microsoft shared\VS7DEBUG\MDM.EXE (Microsoft Corporation) C:\Windows\Microsoft.NET\Framework\v4.0.30319\SMSvcHost.exe () C:\Program Files\RealNetworks\RealDownloader\rndlresolversvc.exe () C:\Program Files\Cyberlink\Shared files\RichVideo.exe (Seagate) C:\Program Files\Common Files\Seagate\Schedule2\schedul2.exe (TOSHIBA Corporation) C:\Program Files\Toshiba\TOSHIBA HD DVD PLAYER\TNaviSrv.exe (TOSHIBA Corporation) C:\Windows\System32\TODDSrv.exe (TOSHIBA Corporation) C:\Program Files\Toshiba\Power Saver\TosCoSrv.exe (TOSHIBA CORPORATION) C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe (Ulead Systems, Inc.) C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe (Microsoft Corporation) C:\Program Files\Windows Server\Bin\WhsMcClient.exe (Microsoft Corporation) C:\Program Files\Windows Server\Bin\WSConnectorUpdate.exe (Microsoft Corporation) C:\Program Files\Windows Server\Bin\LANConfigSvc.exe (Microsoft Corporation) C:\Program Files\Windows Server\Bin\ProviderRegistryService.exe (Microsoft Corporation) C:\Program Files\Windows Server\Bin\SharedServiceHost.exe (Microsoft Corporation) C:\Program Files\Windows Server\Bin\SharedServiceHost.exe (Microsoft Corporation) C:\Program Files\Windows Server\Bin\SharedServiceHost.exe (Microsoft Corporation) C:\Program Files\Windows Server\Bin\SharedServiceHost.exe (Microsoft Corporation) C:\Program Files\Microsoft Security Client\NisSrv.exe (Microsoft Corporation) C:\Windows\ehome\ehrecvr.exe (Microsoft Corporation) C:\Windows\ehome\ehsched.exe (Microsoft Corporation) C:\Program Files\Windows Server\Bin\Microsoft.HomeServer.Archive.TransferService.exe (Microsoft Corporation) C:\Windows\ehome\ehrec.exe (Synaptics, Inc.) C:\Program Files\Synaptics\SynTP\SynTPEnh.exe (Realtek Semiconductor) C:\Windows\RtHDVCpl.exe (Microsoft Corporation) C:\Windows\System32\rundll32.exe (Microsoft Corporation) C:\Program Files\Microsoft Security Client\msseces.exe (Microsoft Corporation) C:\Program Files\Windows Server\Bin\Launchpad.exe (BlackBerry Limited) C:\Program Files\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe (RealNetworks, Inc.) D:\Program Files\RealPlayer\Update\realsched.exe (Microsoft Corporation) C:\Windows\System32\rundll32.exe (Microsoft Corporation) C:\Program Files\Windows Media Player\wmpnscfg.exe (Microsoft Corporation) C:\Windows\System32\wbem\unsecapp.exe (UPEK Inc.) D:\Program Files\Protector Suite QL\psqltray.exe (Microsoft Corporation) D:\Program Files\Microsoft Office\Office10 Tools\Office10\MSOFFICE.EXE (Microsoft Corporation) C:\Windows\Microsoft.NET\Framework\v4.0.30319\WPF\WPFFontCache_v0400.exe (Microsoft Corporation) C:\Windows\System32\conime.exe ==================== Registry (Whitelisted) ================== (If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.) HKLM\...\Run: [HSON] => C:\Program Files\TOSHIBA\TBS\HSON.exe [54608 2007-10-31] (TOSHIBA Corporation) HKLM\...\Run: [synTPEnh] => C:\Program Files\Synaptics\SynTP\SynTPEnh.exe [833072 2007-05-02] (Synaptics, Inc.) HKLM\...\Run: [PSQLLauncher] => D:\Program Files\Protector Suite QL\launcher.exe [49416 2007-11-14] (UPEK Inc.) HKLM\...\Run: [RtHDVCpl] => C:\Windows\RtHDVCpl.exe [4431872 2007-04-10] (Realtek Semiconductor) HKLM\...\Run: [NvSvc] => RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart HKLM\...\Run: [NvCplDaemon] => RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup HKLM\...\Run: [NvMediaCenter] => RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit HKLM\...\Run: [MSC] => C:\Program Files\Microsoft Security Client\msseces.exe [974432 2014-08-22] (Microsoft Corporation) HKLM\...\Run: [Launchpad] => C:\Program Files\Windows Server\Bin\Launchpad.exe [1099360 2012-11-02] (Microsoft Corporation) HKLM\...\Run: [RIMBBLaunchAgent.exe] => C:\Program Files\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe [443408 2014-02-07] (BlackBerry Limited) HKLM\...\Run: [TkBellExe] => D:\Program Files\RealPlayer\update\realsched.exe [295512 2014-11-28] (RealNetworks, Inc.) HKLM\...\Run: [Adobe ARM] => C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe [1021128 2014-11-20] (Adobe Systems Incorporated) Winlogon\Notify\psfus: C:\Windows\system32\psqlpwd.dll (UPEK Inc.) HKU\S-1-5-21-3469518139-1120787449-2283880736-1000\...\Run: [swg] => C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe [39408 2008-08-11] (Google Inc.) HKU\S-1-5-21-3469518139-1120787449-2283880736-1000\...\RunOnce: [Adobe Speed Launcher] => 1422604816 Lsa: [Notification Packages] scecli psqlpwd Startup: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\Microsoft Office.lnk ShortcutTarget: Microsoft Office.lnk -> D:\Program Files\Microsoft Office\Office10 Tools\Office10\OSA.EXE (Microsoft Corporation) ShellIconOverlayIdentifiers: [uEAFOverlay] -> {F2F31467-B1AC-4df0-AE79-FD5FA085E22B} => D:\Program Files\Protector Suite QL\farchns.dll (UPEK Inc.) ShellIconOverlayIdentifiers: [uEAFOverlayOpen] -> {A3E208F7-0E3A-4182-A7A6-B169D5D691AA} => D:\Program Files\Protector Suite QL\farchns.dll (UPEK Inc.) BootExecute: dfboottime \??\C:\Windows\System32\dfboottime.cfgautocheck autochk * ==================== Internet (Whitelisted) ==================== (If an item is included in the fixlist, if it is a registry item it will be removed or restored to default.) HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION HKU\S-1-5-21-3469518139-1120787449-2283880736-1000\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION HKU\.DEFAULT\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch HKU\.DEFAULT\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=msnhome HKU\S-1-5-21-3469518139-1120787449-2283880736-1000\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.google.co.uk/ HKU\S-1-5-21-3469518139-1120787449-2283880736-1000\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/ HKU\S-1-5-21-3469518139-1120787449-2283880736-1000\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.google.co.uk SearchScopes: HKLM -> DefaultScope {B6633A79-5F75-4E24-9F7A-86D392D5BD6F} URL = http://www.google.co.uk/search?q={searchTerms}&rls=com.microsoft:*:IE-SearchBox&ie={inputEncoding}&oe={outputEncoding}&sourceid=ie7; SearchScopes: HKLM -> {B6633A79-5F75-4E24-9F7A-86D392D5BD6F} URL = http://www.google.co.uk/search?q={searchTerms}&rls=com.microsoft:*:IE-SearchBox&ie={inputEncoding}&oe={outputEncoding}&sourceid=ie7; SearchScopes: HKU\S-1-5-21-3469518139-1120787449-2283880736-1000 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = SearchScopes: HKU\S-1-5-21-3469518139-1120787449-2283880736-1000 -> {B6633A79-5F75-4E24-9F7A-86D392D5BD6F} URL = BHO: RealNetworks Download and Record Plugin for Internet Explorer -> {3049C3E9-B461-4BC5-8870-4C09146192CA} -> C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\IE\rndlbrowserrecordplugin.dll (RealDownloader) BHO: Google Toolbar Helper -> {AA58ED58-01DD-4d91-8333-CF10577473F7} -> C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll (Google Inc.) BHO: WOT Helper -> {C920E44A-7F78-4E64-BDD7-A57026E7FEB7} -> C:\Program Files\WOT\WOT.dll () Toolbar: HKLM - WOT - {71576546-354D-41c9-AAE8-31F2EC22BF0D} - C:\Program Files\WOT\WOT.dll () Toolbar: HKLM - Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll (Google Inc.) Toolbar: HKU\S-1-5-21-3469518139-1120787449-2283880736-1000 -> Google Toolbar - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll (Google Inc.) Toolbar: HKU\S-1-5-21-3469518139-1120787449-2283880736-1000 -> WOT - {71576546-354D-41C9-AAE8-31F2EC22BF0D} - C:\Program Files\WOT\WOT.dll () DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} http://office.microsoft.com/_layouts/ClientBin/ieawsdc32.cab DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} http://download.eset.com/special/eos/OnlineScanner.cab DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} http://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab Handler: lbxfile - {56831180-F115-11d2-B6AA-00104B2B9943} - D:\Program Files\Libronix DLS\System\FileProt.dll (Libronix Corporation) Handler: lbxres - {24508F1B-9E94-40EE-9759-9AF5795ADF52} - D:\Program Files\Libronix DLS\System\ResProt.dll (Libronix Corporation) Handler: ms-itss - {0A9007C0-4076-11D3-8789-0000F8105754} - C:\Program Files\Common Files\Microsoft Shared\Information Retrieval\msitss.dll (Microsoft Corporation) Handler: wot - {C2A44D6B-CB9F-4663-88A6-DF2F26E4D952} - C:\Program Files\WOT\WOT.dll () Hosts: There are more than one entry in Hosts. See Hosts section of Addition.txt Tcpip\Parameters: [DhcpNameServer] 192.168.1.254 FireFox: ======== FF Plugin: @Microsoft.com/NpCtrl,version=1.0 -> C:\Program Files\Microsoft Silverlight\5.1.30514.0\npctrl.dll ( Microsoft Corporation) FF Plugin: @microsoft.com/WPF,version=3.5 -> C:\Windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\NPWPF.dll (Microsoft Corporation) FF Plugin: @real.com/nppl3260;version=16.0.4.19 -> D:\Program Files\RealPlayer\Netscape6\nppl3260.dll (RealNetworks, Inc.) FF Plugin: @real.com/nprndlhtml5videoshim;version=1.3.4 -> C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\MozillaPlugins\nprndlhtml5videoshim.dll (RealNetworks, Inc.) FF Plugin: @real.com/nprpplugin;version=16.0.4.19 -> D:\Program Files\RealPlayer\Netscape6\nprpplugin.dll (RealPlayer) FF Plugin: @realnetworks.com/npdlplugin;version=1 -> C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\npdlplugin.dll (RealDownloader) FF Plugin: @RIM.com/WebSLLauncher,version=1.0 -> C:\Program Files\Common Files\Research In Motion\BBWebSLLauncher\NPWebSLLauncher.dll () FF Plugin: @tools.google.com/Google Update;version=3 -> C:\Program Files\Google\Update\1.3.25.11\npGoogleUpdate3.dll (Google Inc.) FF Plugin: @tools.google.com/Google Update;version=9 -> C:\Program Files\Google\Update\1.3.25.11\npGoogleUpdate3.dll (Google Inc.) FF Plugin: Adobe Reader -> C:\Program Files\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.) FF HKLM\...\Firefox\Extensions: [{20a82645-c095-46ed-80e3-08825760534b}] - C:\Windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension FF Extension: Microsoft .NET Framework Assistant - C:\Windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension [2009-02-18] FF HKLM\...\Firefox\Extensions: [{1B12EF76-2B5E-4DA1-B587-4762D49BFE03}] - C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\Firefox\Ext FF Extension: RealDownloader - C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\Firefox\Ext [2014-11-28] ========================== Services (Whitelisted) ================= (If an entry is included in the fixlist, the service will be removed from the registry. The file will not be moved unless listed separately.) R2 arXfrSvc; C:\Program Files\Windows Server\Bin\Microsoft.HomeServer.Archive.TransferService.exe [84576 2012-11-02] (Microsoft Corporation) S3 BlackBerry Device Manager; C:\Program Files\Common Files\Research In Motion\USB Drivers\BbDevMgr.exe [585728 2014-01-21] (BlackBerry Limited) [File not signed] R2 Brother XP spl Service; C:\Windows\system32\brsvc01a.exe [57344 2004-06-13] (brother Industries Ltd) [File not signed] R2 CFSvcs; C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe [40960 2006-11-14] (TOSHIBA CORPORATION) [File not signed] R2 HealthAlertsSvc; C:\Program Files\Windows Server\Bin\SharedServiceHost.exe [30592 2011-03-02] (Microsoft Corporation) S3 IDriverT; C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe [69632 2005-11-14] (Macrovision Corporation) [File not signed] S2 initMonitor; C:\Program Files\Windows Server\Bin\SharedServiceHost.exe [30592 2011-03-02] (Microsoft Corporation) R2 LANConfig; C:\Program Files\Windows Server\Bin\LANConfigSvc.exe [27520 2011-03-02] (Microsoft Corporation) R2 MsMpSvc; C:\Program Files\Microsoft Security Client\MsMpEng.exe [22192 2014-08-22] (Microsoft Corporation) R3 NisSrv; C:\Program Files\Microsoft Security Client\NisSrv.exe [288120 2014-08-22] (Microsoft Corporation) R2 NotificationsProviderSvc; C:\Program Files\Windows Server\Bin\SharedServiceHost.exe [30592 2011-03-02] (Microsoft Corporation) R2 providers_system; C:\Program Files\Windows Server\Bin\SharedServiceHost.exe [30592 2011-03-02] (Microsoft Corporation) R2 RealNetworks Downloader Resolver Service; C:\Program Files\RealNetworks\RealDownloader\rndlresolversvc.exe [39056 2014-08-12] () R2 RichVideo; C:\Program Files\Cyberlink\Shared files\RichVideo.exe [247152 2009-04-17] () R2 ServiceProviderRegistry; C:\Program Files\Windows Server\Bin\ProviderRegistryService.exe [41568 2012-11-02] (Microsoft Corporation) R2 SgtSch2Svc; C:\Program Files\Common Files\Seagate\Schedule2\schedul2.exe [845808 2011-06-30] (Seagate) R2 SqmProviderSvc; C:\Program Files\Windows Server\Bin\SharedServiceHost.exe [30592 2011-03-02] (Microsoft Corporation) R2 TNaviSrv; C:\Program Files\Toshiba\TOSHIBA HD DVD PLAYER\TNaviSrv.exe [83312 2008-03-10] (TOSHIBA Corporation) R2 TODDSrv; C:\Windows\system32\TODDSrv.exe [114688 2006-05-25] (TOSHIBA Corporation) [File not signed] R2 UleadBurningHelper; C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe [67056 2007-03-03] (Ulead Systems, Inc.) R2 WhsMcClient; C:\Program Files\Windows Server\Bin\WhsMcClient.exe [98400 2012-11-02] (Microsoft Corporation) S3 WinDefend; C:\Program Files\Windows Defender\mpsvc.dll [272952 2008-01-19] (Microsoft Corporation) R2 WSConnectorUpdate; C:\Program Files\Windows Server\Bin\WSConnectorUpdate.exe [162176 2011-03-02] (Microsoft Corporation) R2 WSS_ComputerBackupProviderSvc; C:\Program Files\Windows Server\Bin\SharedServiceHost.exe [30592 2011-03-02] (Microsoft Corporation) ==================== Drivers (Whitelisted) ==================== (If an entry is included in the fixlist, the service will be removed from the registry. The file will not be moved unless listed separately.) R3 BackupReader; C:\Windows\System32\DRIVERS\BackupReader.sys [53504 2011-03-02] (Microsoft Corporation) R0 MpFilter; C:\Windows\System32\DRIVERS\MpFilter.sys [231800 2014-07-17] (Microsoft Corporation) S3 pwdrvio; C:\Windows\system32\pwdrvio.sys [16456 2009-12-21] () S3 pwdspio; C:\Windows\system32\pwdspio.sys [11088 2009-12-21] () S3 RimUsb; C:\Windows\System32\Drivers\RimUsb.sys [68096 2013-12-02] (BlackBerry Limited) S3 RTL85n86; C:\Windows\System32\DRIVERS\RTL85n86.sys [311808 2006-11-02] (Realtek) R3 smscir; C:\Windows\System32\DRIVERS\smscir.sys [62752 2007-01-09] (Microsoft Corporation) R3 ttv500x; C:\Windows\System32\drivers\ttv500x.sys [322816 2007-03-28] (TOSHIBA) R3 UVCFTR; C:\Windows\System32\Drivers\UVCFTR_S.SYS [11776 2007-04-14] (Chicony Electronics Co., Ltd.) R0 vididr; C:\Windows\System32\DRIVERS\vididr.sys [125472 2013-04-22] (Acronis) R0 vidsflt53; C:\Windows\System32\DRIVERS\vsflt53.sys [83392 2013-04-22] (Acronis) U5 AppMgmt; C:\Windows\system32\svchost.exe [21504 2008-01-19] (Microsoft Corporation) S4 blbdrive; \SystemRoot\system32\drivers\blbdrive.sys [X] S3 IpInIp; system32\DRIVERS\ipinip.sys [X] S3 NwlnkFlt; system32\DRIVERS\nwlnkflt.sys [X] S3 NwlnkFwd; system32\DRIVERS\nwlnkfwd.sys [X] ==================== NetSvcs (Whitelisted) =================== (If an item is included in the fixlist, it will be removed from the registry. Any associated file could be listed separately to be moved.) ==================== One Month Created Files and Folders ======== (If an entry is included in the fixlist, the file\folder will be moved.) 2015-01-30 10:05 - 2015-01-30 10:05 - 00017275 _____ () C:\Users\xxxxxx\Desktop\FRST.txt 2015-01-30 10:05 - 2015-01-30 10:05 - 00000000 ____D () C:\FRST 2015-01-30 10:02 - 2015-01-30 10:02 - 01121792 _____ (Farbar) C:\Users\xxxxxx\Desktop\FRST.exe 2015-01-20 11:52 - 2015-01-20 11:52 - 00000013 _____ () C:\Users\xxxxxx\Desktop\Fridge.txt 2015-01-15 17:28 - 2014-12-19 00:25 - 00115200 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\mrxdav.sys 2015-01-15 17:22 - 2014-12-06 03:14 - 00174080 _____ (Microsoft Corporation) C:\Windows\system32\nlasvc.dll 2015-01-15 17:22 - 2014-12-06 03:14 - 00093184 _____ (Microsoft Corporation) C:\Windows\system32\ncsi.dll 2015-01-15 17:22 - 2014-12-06 03:14 - 00048640 _____ (Microsoft Corporation) C:\Windows\system32\nlaapi.dll 2015-01-15 17:21 - 2014-12-06 03:14 - 00153600 _____ (Microsoft Corporation) C:\Windows\system32\profsvc.dll 2015-01-10 10:05 - 2015-01-10 10:05 - 00001340 _____ () C:\Users\xxxxxx\Desktop\Did Calvin Bowl on the Sabbath.lnk ==================== One Month Modified Files and Folders ======= (If an entry is included in the fixlist, the file\folder will be moved.) 2015-01-30 09:49 - 2006-11-02 12:47 - 00003568 ____H () C:\Windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-2P-1.C7483456-A289-439d-8115-601632D005A0 2015-01-30 09:49 - 2006-11-02 12:47 - 00003568 ____H () C:\Windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-2P-0.C7483456-A289-439d-8115-601632D005A0 2015-01-30 09:32 - 2008-08-10 12:28 - 01502974 _____ () C:\Windows\WindowsUpdate.log 2015-01-30 09:30 - 2010-02-06 10:36 - 00000886 _____ () C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job 2015-01-30 09:30 - 2010-02-06 10:36 - 00000882 _____ () C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job 2015-01-30 08:00 - 2008-09-15 10:35 - 00153220 _____ () C:\Users\xxxxxx\AppData\Roaming\nvModes.001 2015-01-30 07:51 - 2013-05-01 08:57 - 00000438 _____ () C:\Windows\Tasks\Defraggler Volume C Task.job 2015-01-30 07:51 - 2006-11-02 12:37 - 00000000 ___RD () C:\Users\Public\Recorded TV 2015-01-30 07:49 - 2006-11-02 13:01 - 00000006 ____H () C:\Windows\Tasks\SA.DAT 2015-01-29 17:36 - 2006-11-02 13:01 - 00032622 _____ () C:\Windows\Tasks\SCHEDLGU.TXT 2015-01-29 13:58 - 2011-01-08 14:04 - 00000000 ____D () C:\Users\xxxxxx\AppData\Roaming\Skype 2015-01-28 17:34 - 2006-11-02 10:33 - 00763586 _____ () C:\Windows\system32\PerfStringBackup.INI 2015-01-27 09:28 - 2014-05-09 16:23 - 00000000 ____D () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\CCleaner 2015-01-27 08:34 - 2014-08-04 11:30 - 00114904 _____ (Malwarebytes Corporation) C:\Windows\system32\Drivers\MBAMSwissArmy.sys 2015-01-27 08:33 - 2014-08-04 11:19 - 00000000 ____D () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes Anti-Malware 2015-01-24 08:07 - 2012-04-10 13:25 - 00701616 _____ (Adobe Systems Incorporated) C:\Windows\system32\FlashPlayerApp.exe 2015-01-24 08:07 - 2011-06-03 08:04 - 00071344 _____ (Adobe Systems Incorporated) C:\Windows\system32\FlashPlayerCPLApp.cpl 2015-01-16 08:22 - 2014-09-16 10:01 - 00007923 _____ () C:\Users\xxxxx\AppData\Roaming\Rim.Desktop.Exception.log 2015-01-16 08:22 - 2014-09-16 10:01 - 00001386 _____ () C:\Users\xxxxxx\AppData\Roaming\Rim.DesktopHelper.Exception.log 2015-01-15 17:28 - 2013-08-12 08:29 - 00000000 ____D () C:\Windows\system32\MRT 2015-01-15 17:22 - 2006-11-02 10:24 - 110348472 _____ (Microsoft Corporation) C:\Windows\system32\mrt.exe 2015-01-11 14:41 - 2008-09-15 10:35 - 00153220 _____ () C:\Users\xxxxxx\AppData\Roaming\nvModes.dat 2015-01-08 13:03 - 2014-09-16 07:34 - 00000000 ___RD () C:\Program Files\Skype 2015-01-08 13:03 - 2011-01-08 14:04 - 00000000 ____D () C:\ProgramData\Skype 2014-12-31 11:13 - 2009-10-03 08:50 - 00249488 ____N (Microsoft Corporation) C:\Windows\system32\MpSigStub.exe ==================== Files in the root of some directories ======= 2013-04-26 13:47 - 2013-04-26 13:47 - 0000081 _____ () C:\Users\xxxxxx\AppData\Roaming\Checksum.ini 2008-09-15 10:35 - 2015-01-30 08:00 - 0153220 _____ () C:\Users\xxxxxx\AppData\Roaming\nvModes.001 2008-09-15 10:35 - 2015-01-11 14:41 - 0153220 _____ () C:\Users\xxxxxx\AppData\Roaming\nvModes.dat 2014-09-16 10:01 - 2015-01-16 08:22 - 0007923 _____ () C:\Users\xxxxxx\AppData\Roaming\Rim.Desktop.Exception.log 2014-09-16 09:40 - 2014-09-16 09:40 - 0001128 _____ () C:\Users\xxxxxx\AppData\Roaming\Rim.Desktop.HttpServerSetup.log 2014-09-16 10:01 - 2015-01-16 08:22 - 0001386 _____ () C:\Users\xxxxxx\AppData\Roaming\Rim.DesktopHelper.Exception.log 2008-09-09 16:02 - 2015-01-28 17:32 - 0122368 _____ () C:\Users\xxxxxx\AppData\Local\DCBC2A71-70D8-4DAN-EHR8-E0D61DEA3FDF.ini 2011-01-08 14:06 - 2011-01-08 14:06 - 0000056 ____H () C:\ProgramData\ezsidmv.dat ==================== Bamital & volsnap Check ================= (There is no automatic fix for files that do not pass verification.) C:\Windows\explorer.exe => File is digitally signed C:\Windows\system32\winlogon.exe => File is digitally signed C:\Windows\system32\wininit.exe => File is digitally signed C:\Windows\system32\svchost.exe => File is digitally signed C:\Windows\system32\services.exe => File is digitally signed C:\Windows\system32\User32.dll => File is digitally signed C:\Windows\system32\userinit.exe => File is digitally signed C:\Windows\system32\rpcss.dll => File is digitally signed C:\Windows\system32\Drivers\volsnap.sys => File is digitally signed LastRegBack: 2015-01-30 08:09 ==================== End Of Log ============================ Additional scan result of Farbar Recovery Scan Tool (x86) Version: 28-01-2015 01 Ran by Chris Burson at 2015-01-30 10:06:07 Running from C:\Users\xxxxxx\Desktop Boot Mode: Normal ========================================================== ==================== Security Center ======================== (If an entry is included in the fixlist, it will be removed.) AV: Microsoft Security Essentials (Enabled - Up to date) {4F35CFC4-45A3-FC37-EF17-759A02E39AB1} AS: Microsoft Security Essentials (Enabled - Up to date) {F4542E20-6399-F3B9-D5A7-4EE87964D00C} AS: Windows Defender (Disabled - Out of date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} ==================== Installed Programs ====================== (Only the adware programs with "hidden" flag could be added to the fixlist to unhide them. The adware programs should be uninstalled manually.) 3DPageFlip Free PDF to ePub (freeware) (HKLM\...\3DPageFlip Free PDF to ePub (freeware)_is1) (Version: - 3dpageflip Solution) Acrobat.com (HKLM\...\com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 1.1.377 - Adobe Systems Incorporated) Acrobat.com (Version: 0.0.0 - Adobe Systems Incorporated) Hidden Adobe AIR (HKLM\...\Adobe AIR) (Version: 3.4.0.2710 - Adobe Systems Incorporated) Adobe Digital Editions 2.0 (HKLM\...\Adobe Digital Editions 2.0) (Version: 2.0.1 - Adobe Systems Incorporated) Adobe Flash Player 16 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 16.0.0.287 - Adobe Systems Incorporated) Adobe Reader X (10.1.13) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AA1000000001}) (Version: 10.1.13 - Adobe Systems Incorporated) Airline Tycoon - Deluxe (HKLM\...\AirlineTycoon) (Version: - Viva Media) Amazon Kindle (HKU\S-1-5-21-3469518139-1120787449-2283880736-1000\...\Amazon Kindle) (Version: - Amazon) Apple Software Update (HKLM\...\{6956856F-B6B3-4BE0-BA0B-8F495BE32033}) (Version: 2.1.1.116 - Apple Inc.) Batch Update (Version: 3.0 - Libronix Corporation) Hidden BBC iPlayer Desktop (HKLM\...\BBCiPlayerDesktop.61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1) (Version: 3.2.15 - British Broadcasting Corp.) BBC iPlayer Desktop (Version: 3.2.15 - British Broadcasting Corp.) Hidden BBSAK (HKLM\...\{B23F12D4-17DE-453A-B1F4-55E501FE0EBF}) (Version: 1.9.2 - JMT Labs) Bible Data Type System Files (Version: 3.0 - Libronix Corporation) Hidden Biblical Hebrew (SIL) (HKLM\...\{C4852924-8548-4FA6-A822-5B3840C5E0E7}) (Version: 1.0.3.40 - Tiro Typeworks) BlackBerry Desktop Software 7.1 (HKLM\...\BlackBerry_Desktop) (Version: 7.1.0.41 - Research In Motion Ltd.) BlackBerry Desktop Software 7.1 (Version: 7.1.0.41 - Research In Motion Ltd.) Hidden BlackBerry Device Software Updater (HKLM\...\{E31C1E19-81D2-40C0-BE40-30A2A54E9C27}) (Version: 8.0.0.50 - Research In Motion Ltd) Bluetooth Stack for Windows by Toshiba (HKLM\...\{CEBB6BFB-D708-4F99-A633-BC2600E01EF6}) (Version: v6.30.01(T) - TOSHIBA CORPORATION) Bob Designer (HKLM\...\Bob Designer) (Version: 5.1.7 - CEWE Stiftung u Co. KGaA) calibre (HKLM\...\{F621B10F-5ABA-4B1F-B520-F8A5824FDF78}) (Version: 2.12.0 - Kovid Goyal) Camera Assistant Software for Toshiba(2.0M) (HKLM\...\{3FF6DCB6-71FA-4DB1-BCDB-7C93DF2DA992}) (Version: 1.7.019.0626 - Chicony Electronics Co.,Ltd.) CCleaner (HKLM\...\CCleaner) (Version: 5.02 - Piriform) CD/DVD Drive Acoustic Silencer (HKLM\...\{9FE35071-CAB2-4E79-93E7-BFC6A2DC5C5D}) (Version: 2.01.03 - TOSHIBA) Common System Files (Version: 3.0 - Libronix Corporation) Hidden Compatibility Pack for the 2007 Office system (HKLM\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation) CutePDF Writer 2.8 (HKLM\...\CutePDF Writer Installation) (Version: - ) CyberLink PhotoNow (HKLM\...\InstallShield_{D36DD326-7280-11D8-97C8-000129760CBE}) (Version: 1.1.6622 - CyberLink Corp.) CyberLink PowerDirector (HKLM\...\InstallShield_{CB099890-1D5F-11D5-9EA9-0050BAE317E1}) (Version: 8.0.3022 - CyberLink Corp.) Defraggler (HKLM\...\Defraggler) (Version: 2.13 - Piriform) Dolby (HKLM\...\Dolby) (Version: - ) DVD MovieFactory for TOSHIBA (HKLM\...\{F214EAA4-A069-4BAF-9DA4-4DB8BEEDE485}) (Version: 5.51 - Ulead Systems, Inc.) ERUNT 1.1j (HKLM\...\ERUNT_is1) (Version: - Lars Hederer) e-Sword (HKLM\...\{294B365B-32EF-49EE-99B3-A00558DC76E5}) (Version: 10.02.0001 - Rick Meyers) Exact Audio Copy 1.0beta3 (HKLM\...\Exact Audio Copy) (Version: 1.0beta3 - Andre Wiethoff) FairStars CD Ripper 1.52 (HKLM\...\FairStars CD Ripper_is1) (Version: - FairStars Soft) FastStone Image Viewer 4.2 (HKLM\...\FastStone Image Viewer) (Version: 4.2 - FastStone Soft) Google Toolbar for Internet Explorer (HKLM\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.5111.1712 - Google Inc.) Google Toolbar for Internet Explorer (Version: 1.0.0 - Google Inc.) Hidden Google Update Helper (Version: 1.3.25.11 - Google Inc.) Hidden Graphical Query Editor (Version: 3.0 - Libronix Corporation) Hidden Intel® Network Connections Drivers (HKLM\...\PROSet) (Version: - ) Intel® Matrix Storage Manager (HKLM\...\{9068B2BE-D93A-4C0A-861C-5E35E2C0E09E}) (Version: - ) Java 8 Update 20 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83218020F0}) (Version: 8.0.200 - Oracle Corporation) Kobo (HKLM\...\Kobo) (Version: 3.10.0 - Rakuten Kobo Inc.) Libronix Digital Library System (HKLM\...\Libronix DLS) (Version: - Libronix Corporation) Libronix Digital Library System (Version: 3.0 - Libronix Corporation) Hidden Libronix DLS Application (Version: 3.0 - Libronix Corporation) Hidden Libronix DLS Shortcuts (Version: 3.0 - Libronix Corporation) Hidden Libronix Update (Version: 3.0 - Libronix Corporation) Hidden LLS Resource Driver (Version: 3.0 - Libronix Corporation) Hidden Logos 4 Prerequisites (HKLM\...\{DDCA4C87-F666-4A93-93CF-7300A2378C0A}) (Version: 4.63.00327 - Logos Bible Software) Logos Bible Software 4 (HKLM\...\{EAD8A4BB-4505-482C-9705-A599F1E88623}) (Version: 4.63.00409 - Logos Bible Software) Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation) Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version: - Microsoft Corporation) Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation) Microsoft AutoRoute 2002 (HKLM\...\{F7F2DC0A-C22E-49AD-AD37-797309A54E7B}) (Version: 9.00.16.2000 - Microsoft) Microsoft Money (HKLM\...\{E7298FD8-1386-11D5-8D6C-0050DAD32D95}) (Version: 10.0.80 - Microsoft) Microsoft Money System Pack (HKLM\...\{CF5193F7-6B37-11D5-B7D2-00AA00A204F1}) (Version: 10.0.80 - Microsoft) Microsoft Office 97, Professional Edition (HKLM\...\Office8.0) (Version: - ) Microsoft Office File Validation Add-In (HKLM\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation) Microsoft Office Professional Edition 2003 (HKLM\...\{90110409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation) Microsoft Office Sounds (HKLM\...\{10CE1EA2-12E9-11D3-825E-00C04F6843FE}) (Version: 1.0.0.0 - Microsoft Corp) Microsoft Office XP Resource Kit Tools (HKLM\...\{95250409-6000-11D3-8CFE-0050048383C9}) (Version: 10.0.6403.0 - Microsoft Corporation) Microsoft Outlook Personal Folders Backup (HKLM\...\{C63E7C60-25EB-11D3-8EDA-00A0C911E8E5}) (Version: 1.10.0.0 - Microsoft Corporation) Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.6.305.0 - Microsoft Corporation) Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation) Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation) Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation) Microsoft Visual C++ 2005 Redistributable (HKLM\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation) Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (HKLM\...\{002D9D5E-29BA-3E6D-9BC4-3D7D6DBC735C}) (Version: 9.0.30729.4148 - Microsoft Corporation) Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (HKLM\...\{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}) (Version: 9.0.30729.5570 - Microsoft Corporation) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM\...\{6AFCA4E1-9B78-3640-8F72-A7BF33448200}) (Version: 9.0.30729 - Microsoft Corporation) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation) Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation) Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation) Microsoft Word 2002 (HKLM\...\{901B0409-6000-11D3-8CFE-0050048383C9}) (Version: 10.0.6626.0 - Microsoft Corporation) Microsoft Works 6-9 Converter (HKLM\...\{172423F9-522A-483A-AD65-03600CE4CA4F}) (Version: 9.7.0621 - Microsoft Corporation) Microsoft Works 6-9 Converter (HKLM\...\{95140000-0137-0409-0000-0000000FF1CE}) (Version: 14.0.6120.5002 - Microsoft Corporation) MSVC80_x86 (Version: 1.0.1.0 - Nokia) Hidden MSVC80_x86_v2 (Version: 1.0.3.0 - Nokia) Hidden MSVC90_x86 (Version: 1.0.1.2 - Nokia) Hidden MSXML 4.0 SP2 (KB936181) (HKLM\...\{C04E32E0-0416-434D-AFB9-6969D703A9EF}) (Version: 4.20.9848.0 - Microsoft Corporation) MSXML 4.0 SP2 (KB941833) (HKLM\...\{C523D256-313D-4866-B36A-F3DE528246EF}) (Version: 4.20.9849.0 - Microsoft Corporation) MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation) MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation) MSXML 4.0 SP3 Parser (HKLM\...\{196467F1-C11F-4F76-858B-5812ADC83B94}) (Version: 4.30.2100.0 - Microsoft Corporation) MSXML 4.0 SP3 Parser (KB2758694) (HKLM\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version: 4.30.2117.0 - Microsoft Corporation) Nokia Connectivity Cable Driver (HKLM\...\{A57025CC-5F2E-4D01-B387-06DB10500D43}) (Version: 7.1.78.0 - Nokia) NVIDIA Drivers (HKLM\...\NVIDIA Drivers) (Version: - ) OEB Resource Driver (Version: 3.0 - Libronix Corporation) Hidden OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0 - Microsoft Corporation) Hidden OpenOffice.org 3.3 (HKLM\...\{82AF3E91-57E1-4754-84D0-40A46E2479AB}) (Version: 3.3.9567 - OpenOffice.org) Partition Wizard Home Edition 4.2.2 (HKLM\...\{AA468551-1794-42FE-B504-C41D75EEBDF2}_is1) (Version: - MT Solution Ltd.) PC Connectivity Solution (HKLM\...\{644F4910-E812-49AD-93EC-86828CB81A0D}) (Version: 12.0.27.0 - Nokia) PDF Resource Driver (Version: 3.0 - Libronix Corporation) Hidden PhotoScape (HKLM\...\PhotoScape) (Version: - ) Protector Suite QL 5.8 (HKLM\...\{2CD82D77-8D1E-44FC-9A90-BBA95AC8D6B7}) (Version: 5.8.0.4024 - UPEK Inc.) Qosmio AV Controller Manager (HKLM\...\{FDCEF602-9FCA-428E-8AD5-5C3C9DC8CE05}) (Version: 1.0 - TOSHIBA) QuickTime (HKLM\...\{8DC42D05-680B-41B0-8878-6C14D24602DB}) (Version: 7.55.90.70 - Apple Inc.) Railroad Tycoon II - Platinum (HKLM\...\{BED27751-CD2A-4C2F-9813-00B9B60C76FE}) (Version: - ) RealDownloader (Version: 1.3.4 - RealNetworks, Inc.) Hidden RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0 - RealNetworks, Inc) Hidden RealNetworks - Microsoft Visual C++ 2010 Runtime (Version: 10.0 - RealNetworks, Inc) Hidden RealPlayer (HKLM\...\RealPlayer 16.0) (Version: 16.0.4 - RealNetworks) Realtek High Definition Audio Driver (HKLM\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.5397 - Realtek Semiconductor Corp.) RealUpgrade 1.1 (Version: 1.1.0 - RealNetworks, Inc.) Hidden Revo Uninstaller 1.95 (HKLM\...\Revo Uninstaller) (Version: 1.95 - VS Revo Group) Seagate DiscWizard (HKLM\...\{8FB2A014-A0B0-42D8-8E18-9AFC6A6E2814}) (Version: 13.0.14387 - Seagate) SeaTools for Windows (HKLM\...\{98613C99-1399-416C-A07C-1EE1C585D872}) (Version: 1.2.0.7 - Seagate Technology) SiteSpinner (HKLM\...\{826C3E36-A1C6-4183-B220-34A113E0CE9F}) (Version: 2.70.6 - Virtual Mechanics) Skype™ 7.0 (HKLM\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.0.102 - Skype Technologies S.A.) SmartSound Quicktracks Plugin (HKLM\...\InstallShield_{4A7FDA4D-F4D7-4A49-934A-066D59A43C7E}) (Version: 3.0.3.0 - SmartSound Software Inc) SmartSound Quicktracks Plugin (Version: 3.0.3.0 - SmartSound Software Inc) Hidden SpywareBlaster 4.6 (HKLM\...\SpywareBlaster_is1) (Version: 4.6.1 - BrightFort LLC) Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 9.1.11.1 - Synaptics) Texas Instruments PCIxx21/x515/xx12 drivers. (HKLM\...\InstallShield_{BE1826A9-7EEE-492A-B3BC-DEF3DFAE37EE}) (Version: 2.00.0002 - Texas Instruments Inc.) TIPCI (Version: 2.00.0002 - Texas Instruments Inc.) Hidden TOSHIBA Assist (HKLM\...\{12B3A009-A080-4619-9A2A-C6DB151D8D67}) (Version: 2.01.04 - TOSHIBA) TOSHIBA ConfigFree (HKLM\...\{78C6A78A-8B03-48C8-A47C-78BA1FCA2307}) (Version: 7.00.35 - TOSHIBA) TOSHIBA Disc Creator (HKLM\...\{5DA0E02F-970B-424B-BF41-513A5018E4C0}) (Version: 2.0.1.1 - TOSHIBA Corporation) TOSHIBA Extended Tiles for Windows Mobility Center (HKLM\...\InstallShield_{617C36FD-0CBE-4600-84B2-441CEB12FADF}) (Version: 1.01.00 - TOSHIBA Corporation) TOSHIBA HD DVD PLAYER (HKLM\...\{6C5F3BDC-0A1B-4436-A696-5939629D5C31}) (Version: 4.51.07 - TOSHIBA Corporation) TOSHIBA Manuals (HKLM\...\{0F4F4815-76AD-4B26-8763-72F3344041C2}) (Version: 7.30 - TOSHIBA) TOSHIBA Remote Control Manager (HKLM\...\{FEB650EB-7639-444E-9FC2-C33EE6ED1A37}) (Version: 2.1.0 - TOSHIBA) TOSHIBA SD Memory Utilities (HKLM\...\{EBFF48F5-3CFA-436F-8FD5-94FB01D3A0A7}) (Version: 1.8.1.1 - TOSHIBA) TOSHIBA Software Modem (HKLM\...\TOSHIBA Software Modem) (Version: 2.1.77 (SM2177ALD04) - Agere Systems) TOSHIBA Value Added Package (HKLM\...\InstallShield_{FEDD27A0-B306-45EF-BF58-B527406B42C8}) (Version: 1.1.7 - TOSHIBA Corporation) TreeSize Free V2.7 (HKLM\...\TreeSize Free_is1) (Version: 2.7 - JAM Software) Ulead WinCinema Disc Creator 1.0 (HKLM\...\{11A64428-9699-40FC-9F05-FF79BBC599BD}) (Version: 1.0 - InterVideo Digital Technology Corporation) Visual C++ 2008 x86 Runtime - v9.0.30729.01 (HKLM\...\{F333A33D-125C-32A2-8DCE-5C5D14231E27}.vc_x86runtime_30729_01) (Version: 9.0.30729.01 - Microsoft Corporation) Windows Driver Package - Nokia pccsmcfd “LegacyDriver” (05/31/2012 7.1.2.0) (HKLM\...\17D063A0A9F5D5A225B76B1D9BCB5ADBE85C8382) (Version: 05/31/2012 7.1.2.0 - Nokia) Windows Home Server 2011 Connector (HKLM\...\{46DCED50-3A1D-4EF4-94F0-45F2681E3D70}) (Version: 6.1.8800.16400 - Microsoft Corporation) Windows Installer Clean Up (HKLM\...\{121634B0-2F4B-11D3-ADA3-00C04F52DD52}) (Version: 3.00.00.0000 - Microsoft Corporation) Windows Media Encoder 9 Series (HKLM\...\Windows Media Encoder 9) (Version: - ) WinRAR archiver (HKLM\...\WinRAR archiver) (Version: - ) WOT for Internet Explorer (HKLM\...\{C0DA129B-1E45-494D-A362-5CD0109C306B}) (Version: 11.11.7.0 - WOT Services Oy) WOT for Internet Explorer (HKLM\...\{DCAEC601-735C-41AE-B84F-D792F09FB7D1}) (Version: 12.8.2.0 - WOT Services Oy) ==================== Custom CLSID (selected items): ========================== (If an entry is included in the fixlist, it will be removed from registry. Any eventual file will not be moved.) CustomCLSID: HKU\S-1-5-21-3469518139-1120787449-2283880736-1000_Classes\CLSID\{039B2CA5-3B41-4D93-AD77-47D3293FC5CB}\InprocServer32 -> C:\Program Files\Skype\Plugin Manager\ezPMUtils.dll No File CustomCLSID: HKU\S-1-5-21-3469518139-1120787449-2283880736-1000_Classes\CLSID\{1FDDE0F5-2C2A-4FEF-B041-6C759464E9DA}\InprocServer32 -> H:\Logos Bible Software 4\Logos4\System\L4SmrtTg.dll (Logos Bible Software) CustomCLSID: HKU\S-1-5-21-3469518139-1120787449-2283880736-1000_Classes\CLSID\{319A0316-DF84-4B3C-8117-349B7E98E613}\localserver32 -> H:\Logos Bible Software 4\Logos4\System\LogosCom.exe (Logos Bible Software) CustomCLSID: HKU\S-1-5-21-3469518139-1120787449-2283880736-1000_Classes\CLSID\{42481700-CF3C-4D05-8EC6-F9A1C57E8DC0}\InprocServer32 -> C:\Program Files\Skype\Plugin Manager\ezPMUtils.dll No File CustomCLSID: HKU\S-1-5-21-3469518139-1120787449-2283880736-1000_Classes\CLSID\{45C6AFA5-2C13-402f-BC5D-45CC8172EF6B}\InprocServer32 -> C:\Program Files\Toshiba\Bluetooth Toshiba Stack\sys\TosBtExt.dll (TOSHIBA) CustomCLSID: HKU\S-1-5-21-3469518139-1120787449-2283880736-1000_Classes\CLSID\{7FECCC6D-DB56-4D73-B28D-11EE159FF2F7}\InprocServer32 -> H:\Logos Bible Software 4\Logos4\System\L4SmrtTg.dll (Logos Bible Software) CustomCLSID: HKU\S-1-5-21-3469518139-1120787449-2283880736-1000_Classes\CLSID\{D0D38C6E-BF64-4C42-840D-3E0019D9F7A6}\InprocServer32 -> C:\Program Files\Skype\Plugin Manager\ezPMUtils.dll No File ==================== Restore Points ========================= 02-01-2015 09:34:31 Windows Update 05-01-2015 08:34:13 Scheduled Checkpoint 06-01-2015 08:01:53 Windows Update 10-01-2015 08:09:39 Windows Update 11-01-2015 14:16:45 Scheduled Checkpoint 12-01-2015 08:34:28 Scheduled Checkpoint 13-01-2015 14:00:54 Windows Update 15-01-2015 17:20:54 Windows Update 19-01-2015 07:48:11 Windows Update 20-01-2015 15:26:11 Scheduled Checkpoint 22-01-2015 08:24:01 Windows Update 26-01-2015 07:44:00 Windows Update 30-01-2015 08:02:54 Windows Update ==================== Hosts content: ========================== (If needed Hosts: directive could be included in the fixlist to reset Hosts.) 2006-11-02 10:23 - 2014-04-10 09:10 - 00601803 ____A C:\Windows\system32\Drivers\etc\hosts 127.0.0.1 localhost 127.0.0.1 fr.a2dfp.net 127.0.0.1 m.fr.a2dfp.net 127.0.0.1 ad.a8.net 127.0.0.1 asy.a8ww.net 127.0.0.1 abcstats.com 127.0.0.1 a.abv.bg 127.0.0.1 adserver.abv.bg 127.0.0.1 adv.abv.bg 127.0.0.1 bimg.abv.bg 127.0.0.1 ca.abv.bg 127.0.0.1 www2.a-counter.kiev.ua 127.0.0.1 track.acclaimnetwork.com 127.0.0.1 accuserveadsystem.com 127.0.0.1 www.accuserveadsystem.com 127.0.0.1 achmedia.com 127.0.0.1 aconti.net 127.0.0.1 secure.aconti.net 127.0.0.1 www.aconti.net #[Dialer.Aconti] 127.0.0.1 csh.actiondesk.com 127.0.0.1 www.activemeter.com #[Tracking.Cookie] 127.0.0.1 ads.activepower.net 127.0.0.1 stat.active24stats.nl #[Tracking.Cookie] 127.0.0.1 cms.ad2click.nl 127.0.0.1 ad2games.com 127.0.0.1 ads.ad2games.com 127.0.0.1 content.ad20.net 127.0.0.1 core.ad20.net 127.0.0.1 banner.ad.nu There are 1000 more lines. ==================== Scheduled Tasks (whitelisted) ============= (If an entry is included in the fixlist, it will be removed from registry. Any associated file could be listed separately to be moved.) Task: {0DC42FC1-EC5E-484D-992F-8DF825155A05} - System32\Tasks\Microsoft\Windows\Windows Server\Backup_On_Idle => C:\Program Files\Windows Server\Bin\RunTask.exe [2012-11-02] (Microsoft Corporation) Task: {21787575-FA11-434A-A152-5119EB185DC0} - System32\Tasks\Defraggler Volume C Task => d:\Program Files\Defraggler\df.exe [2013-02-06] (Piriform Ltd) Task: {2C8ABFD2-B8E2-4E03-85F4-51908DD4D4BC} - System32\Tasks\{7687544A-2FF8-45C7-B938-81540BE4F5D0} => C:\Program Files\Skype\\Phone\Skype.exe [2014-12-11] (Skype Technologies S.A.) Task: {4A732B10-2DC3-431B-9C9A-9E39FEB5716E} - System32\Tasks\Microsoft\Windows\Windows Server\InstallAddIns => C:\Program Files\Windows Server\Bin\RunTask.exe [2012-11-02] (Microsoft Corporation) Task: {4F09DF5F-6414-4B22-8492-CC9D7EC0A872} - System32\Tasks\Microsoft\Windows\Windows Server\Alert Evaluations => C:\Program Files\Windows Server\Bin\RunTask.exe [2012-11-02] (Microsoft Corporation) Task: {57FD7BB3-FBA8-4FEE-86E3-A478E6790F97} - System32\Tasks\RealPlayerRealUpgradeLogonTaskS-1-5-21-3469518139-1120787449-2283880736-1000 => C:\Program Files\Real\RealUpgrade\RealUpgrade.exe [2014-08-29] (RealNetworks, Inc.) Task: {6D8F9B6F-7D8C-4B2C-A261-1518328AC44C} - System32\Tasks\Microsoft\Office Genuine Advantage\OGALogon => C:\Windows\system32\OGAExec.exe [2009-08-03] () Task: {7B793F50-8E59-4FDC-B8DD-C465945B95E7} - System32\Tasks\RealDownloaderRealUpgradeScheduledTaskS-1-5-21-3469518139-1120787449-2283880736-1000 => C:\Program Files\RealNetworks\RealDownloader\realupgrade.exe [2014-08-12] (RealNetworks, Inc.) Task: {8D5F914A-894C-4B7B-94A2-F5953E3E6EA5} - System32\Tasks\Microsoft\Windows\Windows Server\SaveCEIPData => C:\Program Files\Windows Server\Bin\RunTask.exe [2012-11-02] (Microsoft Corporation) Task: {8F4C432E-2321-4671-9D3B-618A69871299} - System32\Tasks\Ad-Aware Update (Weekly) => D:\Program Files\Lavasoft\Ad-Aware\Ad-AwareAdmin.exe Task: {9967017D-FE79-476E-AF04-5C6FE1DAFFCE} - System32\Tasks\Microsoft\Windows\Windows Server\Backup => C:\Program Files\Windows Server\Bin\RunTask.exe [2012-11-02] (Microsoft Corporation) Task: {9AAB3F41-D5EF-4C70-AE24-5933AB92BFEE} - System32\Tasks\{C2C14E77-743C-4059-A967-D462FB86CC04} => pcalua.exe -a "D:\program files\microsoft office\office97 tools\Office\Setup\Acme.exe" -c /w Off97Pro.STF Task: {AA6103C8-ACF2-45E7-A5E9-2B296136DB30} - System32\Tasks\RealDownloaderDownloaderScheduledTaskS-1-5-21-3469518139-1120787449-2283880736-1000 => C:\Program Files\RealNetworks\RealDownloader\recordingmanager.exe [2014-08-12] (RealNetworks, Inc.) Task: {AF66A6C4-CD23-42B0-9261-7C93BFD19F99} - System32\Tasks\Microsoft\Windows\Windows Server\Health Definition Updates => C:\Program Files\Windows Server\Bin\RunTask.exe [2012-11-02] (Microsoft Corporation) Task: {C12B3A37-DD49-4AB2-82C4-CD470A3ED4CE} - System32\Tasks\CCleanerSkipUAC => D:\Program Files\CCleaner\CCleaner.exe [2015-01-20] (Piriform Ltd) Task: {C47E5DF7-B85F-45FC-91C4-678F33AACD07} - System32\Tasks\RealDownloaderRealUpgradeLogonTaskS-1-5-21-3469518139-1120787449-2283880736-1000 => C:\Program Files\RealNetworks\RealDownloader\realupgrade.exe [2014-08-12] (RealNetworks, Inc.) Task: {C4C9B060-E494-4401-B1CC-07F820C39273} - System32\Tasks\Microsoft\Windows\Windows Server\UploadCEIPData => C:\Program Files\Windows Server\Bin\RunTask.exe [2012-11-02] (Microsoft Corporation) Task: {C8C02DE1-D036-41A4-A217-39BDFF495164} - System32\Tasks\{2F3488BB-28CD-4E90-8EE9-35B3491DEB35} => pcalua.exe -a E:\Downloads\MSCeanUpUtil2.exe -d E:\Downloads Task: {C9AEA909-F8A7-43EF-9250-FEE675325A5A} - System32\Tasks\GoogleUpdateTaskMachineUA => C:\Program Files\Google\Update\GoogleUpdate.exe [2014-10-28] (Google Inc.) Task: {C9D71E98-613F-46DF-B987-E252F2198DE7} - System32\Tasks\{7026D62A-CF0C-4496-B108-896469485A0D} => pcalua.exe -a E:\Downloads\SAGEsetup.exe -d E:\Downloads Task: {CC8AF1E5-CF17-4AE4-84DB-64FAC5D026DD} - System32\Tasks\Microsoft\Windows\Windows Server\RenewClientCertificate => C:\Program Files\Windows Server\Bin\RunTask.exe [2012-11-02] (Microsoft Corporation) Task: {E96BB6EA-26C8-414A-A906-E2C86EA4E11C} - System32\Tasks\GoogleUpdateTaskMachineCore => C:\Program Files\Google\Update\GoogleUpdate.exe [2014-10-28] (Google Inc.) Task: {F2AAA14C-8D98-4B7E-84FD-3D7A7936C513} - System32\Tasks\RealPlayerRealUpgradeScheduledTaskS-1-5-21-3469518139-1120787449-2283880736-1000 => C:\Program Files\Real\RealUpgrade\RealUpgrade.exe [2014-08-29] (RealNetworks, Inc.) (If an entry is included in the fixlist, the task (.job) file will be moved. The file which is running by the task will not be moved.) Task: C:\Windows\Tasks\Defraggler Volume C Task.job => d:\Program Files\Defraggler\df.exe Task: C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job => C:\Program Files\Google\Update\GoogleUpdate.exe Task: C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job => C:\Program Files\Google\Update\GoogleUpdate.exe ==================== Loaded Modules (whitelisted) ============= 2011-04-18 10:38 - 2009-11-05 07:39 - 00087552 _____ () C:\Windows\System32\cpwmon2k.dll 2014-08-12 11:34 - 2014-08-12 11:34 - 00039056 _____ () C:\Program Files\RealNetworks\RealDownloader\rndlresolversvc.exe 2010-07-30 14:54 - 2009-04-17 16:01 - 00247152 ____N () C:\Program Files\Cyberlink\Shared files\RichVideo.exe 2007-12-05 21:35 - 2006-08-23 16:39 - 00036864 _____ () C:\Program Files\Common Files\Ulead Systems\MPEG\ogg.dll 2007-12-05 21:35 - 2006-08-23 16:39 - 01060864 _____ () C:\Program Files\Common Files\Ulead Systems\MPEG\vorbis.dll 2010-06-25 11:26 - 2008-09-16 20:18 - 00132608 _____ () D:\Program Files\WinRAR\rarext.dll ==================== Alternate Data Streams (whitelisted) ========= (If an entry is included in the fixlist, only the Alternate Data Streams will be removed.) AlternateDataStreams: C:\ProgramData\Temp:5C321E34 ==================== Safe Mode (whitelisted) =================== (If an item is included in the fixlist, it will be removed from the registry. The "AlternateShell" will be restored.) ==================== EXE Association (whitelisted) ============= (If an entry is included in the fixlist, the default will be restored. None default entries will be removed.) ==================== MSCONFIG/TASK MANAGER disabled items ========= (Currently there is no automatic fix for this section.) MSCONFIG\startupreg: Adobe ARM => "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" MSCONFIG\startupreg: swg => "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" MSCONFIG\startupreg: TkBellExe => "D:\Program Files\update\realsched.exe" -osboot ========================= Accounts: ========================== Administrator (S-1-5-21-3469518139-1120787449-2283880736-500 - Administrator - Disabled) Chris Burson (S-1-5-21-3469518139-1120787449-2283880736-1000 - Administrator - Enabled) => C:\Users\xxxxxx Guest (S-1-5-21-3469518139-1120787449-2283880736-501 - Limited - Disabled) Mcx1 (S-1-5-21-3469518139-1120787449-2283880736-1002 - Administrator - Enabled) => C:\Users\Mcx1 Mcx2 (S-1-5-21-3469518139-1120787449-2283880736-1003 - Administrator - Enabled) => C:\Users\Mcx2 ==================== Faulty Device Manager Devices ============= ==================== Event log errors: ========================= Application errors: ================== Error: (01/29/2015 01:55:12 PM) (Source: Windows Search Service) (EventID: 3013) (User: ) Description: The entry <C:\USERS\xxxxxx\APPDATA\LOCAL\SKYPE\APPS\LOGIN\JS> in the hash map cannot be updated. Context: Application, SystemIndex Catalog Details: A device attached to the system is not functioning. (0x8007001f) Error: (01/29/2015 01:55:12 PM) (Source: Windows Search Service) (EventID: 3013) (User: ) Description: The entry <C:\USERS\xxxxxx\APPDATA\LOCAL\SKYPE\APPS\LOGIN\JS> in the hash map cannot be updated. Context: Application, SystemIndex Catalog Details: A device attached to the system is not functioning. (0x8007001f) Error: (01/29/2015 01:55:12 PM) (Source: Windows Search Service) (EventID: 3013) (User: ) Description: The entry <C:\USERS\xxxxxx\APPDATA\LOCAL\SKYPE\APPS\LOGIN\IMAGES> in the hash map cannot be updated. Context: Application, SystemIndex Catalog Details: A device attached to the system is not functioning. (0x8007001f) Error: (01/29/2015 01:55:12 PM) (Source: Windows Search Service) (EventID: 3013) (User: ) Description: The entry <C:\USERS\xxxxxx\APPDATA\LOCAL\SKYPE\APPS\LOGIN\IMAGES> in the hash map cannot be updated. Context: Application, SystemIndex Catalog Details: A device attached to the system is not functioning. (0x8007001f) Error: (01/29/2015 01:55:12 PM) (Source: Windows Search Service) (EventID: 3013) (User: ) Description: The entry <C:\USERS\xxxxx\APPDATA\LOCAL\SKYPE\APPS\LOGIN\IMAGES\WHITE-ON-BLACK> in the hash map cannot be updated. Context: Application, SystemIndex Catalog Details: A device attached to the system is not functioning. (0x8007001f) Error: (01/29/2015 01:55:12 PM) (Source: Windows Search Service) (EventID: 3013) (User: ) Description: The entry <C:\USERS\xxxxxx\APPDATA\LOCAL\SKYPE\APPS\LOGIN\IMAGES\WHITE-ON-BLACK> in the hash map cannot be updated. Context: Application, SystemIndex Catalog Details: A device attached to the system is not functioning. (0x8007001f) Error: (01/29/2015 01:55:11 PM) (Source: Windows Search Service) (EventID: 3013) (User: ) Description: The entry <C:\USERS\xxxxxx\APPDATA\LOCAL\SKYPE\APPS\LOGIN\IMAGES\RETINA> in the hash map cannot be updated. Context: Application, SystemIndex Catalog Details: A device attached to the system is not functioning. (0x8007001f) Error: (01/29/2015 01:55:11 PM) (Source: Windows Search Service) (EventID: 3013) (User: ) Description: The entry <C:\USERS\xxxxxx\APPDATA\LOCAL\SKYPE\APPS\LOGIN\IMAGES\RETINA> in the hash map cannot be updated. Context: Application, SystemIndex Catalog Details: A device attached to the system is not functioning. (0x8007001f) Error: (01/29/2015 01:55:11 PM) (Source: Windows Search Service) (EventID: 3013) (User: ) Description: The entry <C:\USERS\xxxxxx\APPDATA\LOCAL\SKYPE\APPS\LOGIN\IMAGES\NORMAL> in the hash map cannot be updated. Context: Application, SystemIndex Catalog Details: A device attached to the system is not functioning. (0x8007001f) Error: (01/29/2015 01:55:11 PM) (Source: Windows Search Service) (EventID: 3013) (User: ) Description: The entry <C:\USERS\xxxxxx\APPDATA\LOCAL\SKYPE\APPS\LOGIN\IMAGES\NORMAL> in the hash map cannot be updated. Context: Application, SystemIndex Catalog Details: A device attached to the system is not functioning. (0x8007001f) System errors: ============= Error: (01/30/2015 09:31:38 AM) (Source: bowser) (EventID: 8003) (User: ) Description: The master browser has received a server announcement from the computer xxxxxx that believes that it is the master browser for the domain on transport NetBT_Tcpip_{61B9B49E-D410-4CED-9CEE-91A6F6. The master browser is stopping or an election is being forced. Error: (01/30/2015 07:50:47 AM) (Source: Service Control Manager) (EventID: 7026) (User: ) Description: luafv Error: (01/30/2015 07:50:33 AM) (Source: Dhcp) (EventID: 1002) (User: ) Description: The IP address lease 192.168.0.5 for the Network Card with network address 001DE0B64F9F has been denied by the DHCP server 192.168.1.254 (The DHCP Server sent a DHCPNACK message). Error: (01/30/2015 07:49:09 AM) (Source: volmgr) (EventID: 46) (User: ) Description: Crash dump initialization failed! Error: (01/30/2015 07:48:56 AM) (Source: volmgr) (EventID: 46) (User: ) Description: Crash dump initialization failed! Error: (01/29/2015 07:35:21 AM) (Source: Service Control Manager) (EventID: 7026) (User: ) Description: luafv Error: (01/29/2015 07:34:07 AM) (Source: Dhcp) (EventID: 1002) (User: ) Description: The IP address lease 192.168.1.67 for the Network Card with network address 001DE0B64F9F has been denied by the DHCP server 192.168.0.1 (The DHCP Server sent a DHCPNACK message). Error: (01/29/2015 07:33:42 AM) (Source: volmgr) (EventID: 46) (User: ) Description: Crash dump initialization failed! Error: (01/29/2015 07:33:27 AM) (Source: volmgr) (EventID: 46) (User: ) Description: Crash dump initialization failed! Error: (01/28/2015 06:25:38 PM) (Source: Service Control Manager) (EventID: 7026) (User: ) Description: luafv Microsoft Office Sessions: ========================= Error: (01/29/2015 01:55:12 PM) (Source: Windows Search Service) (EventID: 3013) (User: ) Description: Context: Application, SystemIndex Catalog Details: A device attached to the system is not functioning. (0x8007001f) C:\USERS\xxxxxx\APPDATA\LOCAL\SKYPE\APPS\LOGIN\JS Error: (01/29/2015 01:55:12 PM) (Source: Windows Search Service) (EventID: 3013) (User: ) Description: Context: Application, SystemIndex Catalog Details: A device attached to the system is not functioning. (0x8007001f) C:\USERS\xxxxxx\APPDATA\LOCAL\SKYPE\APPS\LOGIN\JS Error: (01/29/2015 01:55:12 PM) (Source: Windows Search Service) (EventID: 3013) (User: ) Description: Context: Application, SystemIndex Catalog Details: A device attached to the system is not functioning. (0x8007001f) C:\USERS\xxxxx\APPDATA\LOCAL\SKYPE\APPS\LOGIN\IMAGES Error: (01/29/2015 01:55:12 PM) (Source: Windows Search Service) (EventID: 3013) (User: ) Description: Context: Application, SystemIndex Catalog Details: A device attached to the system is not functioning. (0x8007001f) C:\USERS\xxxxxx\APPDATA\LOCAL\SKYPE\APPS\LOGIN\IMAGES Error: (01/29/2015 01:55:12 PM) (Source: Windows Search Service) (EventID: 3013) (User: ) Description: Context: Application, SystemIndex Catalog Details: A device attached to the system is not functioning. (0x8007001f) C:\USERS\xxxxxx\APPDATA\LOCAL\SKYPE\APPS\LOGIN\IMAGES\WHITE-ON-BLACK Error: (01/29/2015 01:55:12 PM) (Source: Windows Search Service) (EventID: 3013) (User: ) Description: Context: Application, SystemIndex Catalog Details: A device attached to the system is not functioning. (0x8007001f) C:\USERS\xxxxxx\APPDATA\LOCAL\SKYPE\APPS\LOGIN\IMAGES\WHITE-ON-BLACK Error: (01/29/2015 01:55:11 PM) (Source: Windows Search Service) (EventID: 3013) (User: ) Description: Context: Application, SystemIndex Catalog Details: A device attached to the system is not functioning. (0x8007001f) C:\USERS\xxxxxx\APPDATA\LOCAL\SKYPE\APPS\LOGIN\IMAGES\RETINA Error: (01/29/2015 01:55:11 PM) (Source: Windows Search Service) (EventID: 3013) (User: ) Description: Context: Application, SystemIndex Catalog Details: A device attached to the system is not functioning. (0x8007001f) C:\USERS\xxxxxx\APPDATA\LOCAL\SKYPE\APPS\LOGIN\IMAGES\RETINA Error: (01/29/2015 01:55:11 PM) (Source: Windows Search Service) (EventID: 3013) (User: ) Description: Context: Application, SystemIndex Catalog Details: A device attached to the system is not functioning. (0x8007001f) C:\USERS\xxxxxx\APPDATA\LOCAL\SKYPE\APPS\LOGIN\IMAGES\NORMAL Error: (01/29/2015 01:55:11 PM) (Source: Windows Search Service) (EventID: 3013) (User: ) Description: Context: Application, SystemIndex Catalog Details: A device attached to the system is not functioning. (0x8007001f) C:\USERS\xxxxxx\APPDATA\LOCAL\SKYPE\APPS\LOGIN\IMAGES\NORMAL CodeIntegrity Errors: =================================== Date: 2015-01-27 08:40:48.225 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system. Date: 2015-01-27 08:40:47.913 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system. Date: 2015-01-27 08:40:47.617 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system. Date: 2015-01-27 08:40:47.305 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system. Date: 2015-01-27 08:40:45.464 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\mbamchameleon.sys because the set of per-page image hashes could not be found on the system. Date: 2015-01-27 08:40:45.167 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\mbamchameleon.sys because the set of per-page image hashes could not be found on the system. Date: 2015-01-27 08:40:44.871 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\mbamchameleon.sys because the set of per-page image hashes could not be found on the system. Date: 2015-01-27 08:40:44.559 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\mbamchameleon.sys because the set of per-page image hashes could not be found on the system. Date: 2014-08-04 12:35:21.455 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system. Date: 2014-08-04 12:35:21.195 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system. ==================== Memory info =========================== Processor: Intel® Core2 Duo CPU T7500 @ 2.20GHz Percentage of memory in use: 50% Total physical RAM: 3070.25 MB Available physical RAM: 1534.73 MB Total Pagefile: 6343.46 MB Available Pagefile: 4333.22 MB Total Virtual: 2047.88 MB Available Virtual: 1893.53 MB ==================== Drives ================================ Drive c: (Windows Vista) (Fixed) (Total:100 GB) (Free:46.68 GB) NTFS ==>[Drive with boot components (obtained from BCD)] Drive d: (Programs) (Fixed) (Total:50 GB) (Free:45.45 GB) NTFS Drive e: (xxxxxxData) (Fixed) (Total:82.88 GB) (Free:69.23 GB) NTFS Drive f: (RT2_PLAT) (CDROM) (Total:0.63 GB) (Free:0 GB) CDFS Drive g: (Temporary Files) (Fixed) (Total:20.01 GB) (Free:16.58 GB) NTFS Drive h: (Reference Files) (Fixed) (Total:50 GB) (Free:34 GB) NTFS Drive i: (Disk Burns & Backups) (Fixed) (Total:40 GB) (Free:37.63 GB) NTFS Drive j: (Spare Partition) (Fixed) (Total:115.99 GB) (Free:107.72 GB) NTFS ==================== MBR & Partition Table ================== ======================================================== Disk: 0 (MBR Code: Windows 7 or Vista) (Size: 232.9 GB) (Disk ID: 70527052) Partition 1: (Active) - (Size=100 GB) - (Type=07 NTFS) Partition 2: (Not Active) - (Size=50 GB) - (Type=07 NTFS) Partition 3: (Not Active) - (Size=82.9 GB) - (Type=07 NTFS) ======================================================== Disk: 1 (MBR Code: Windows 7 or Vista) (Size: 232.9 GB) (Disk ID: EFCFA75D) Partition 1: (Not Active) - (Size=20 GB) - (Type=07 NTFS) Partition 2: (Not Active) - (Size=50 GB) - (Type=07 NTFS) Partition 3: (Not Active) - (Size=162.9 GB) - (Type=OF Extended) ==================== End Of Log ============================

Okay Gringo, thank you so much once again. I've returned the laptop to its home and it's now performing its duties perfectly. I've learned a lot and will put into practice some of your preventative anti-malware suggestions on our own laptops. You've been a huge and most generous help so (we) thank you so very much. God bless, Chris

Forgot to say - there is a folder on the desktop called 'backups' with half a dozen files like: 'backup-20140201-123349-100'. Can I just delete this folder? Thanks again Gringo, Chris

Thanks Gringo - the laptop is running fine now. Having followed your instructions above, I note that AdwCleaner/Quarantine & Qoobox/BackEnv are still on the C drive. (The ComboFix removal reported that it could not find ComboFix - I must have deleted it manually, but I don't remember - I'm very sorry!) Also, Spybot still has a few folders in Program Files & Program Data, including a log folder, TeaTimer, .dll & config. files. These do not show up in Revo so I can't uninstal them. Unless you specify otherwise, I'll manually delete these later in the week. You've been a huge help here Gringo - your generosity is greatly appreciated. A top result! Thank you so much for your time Gringo (William). Cheers, Chris

Ahh - I just Googled it and it's a ComboFix folder. I take it I can just delete it? Cheers, Chris

Unbelievable! 10 infections, four more DealPly plus trojans & worms. (No idea what the difference is.) I note all these are in 'quarantine' folders except the DealPly/Bagle which is connected with Spybot (no longer installed). I'm hoping these files are safely stored, but I dont' understand why they haven't been deleted. Also, what is Qoobox? I did not install that. This is so insane I'm forced to wonder if this laptop will ever be safe. I'm thinking of these options: Factory re-install Throw the laptop away Beat my mate with a stick I may do all of these... Just in case, the log is below: C:\AdwCleaner\Quarantine\C\Program Files\DealPly\DealPlyIE.dll.vir a variant of Win32/DealPly.A application C:\AdwCleaner\Quarantine\C\Program Files\DealPly\DealPlyUpdate.exe.vir Win32/DealPly.D application C:\AdwCleaner\Quarantine\C\Program Files\DealPly\DealPlyUpdateRun.exe.vir Win32/DealPly.C application C:\AdwCleaner\Quarantine\C\Program Files\DealPly\uninst.exe.vir Win32/DealPly.D application C:\AdwCleaner\Quarantine\C\Users\Andy\AppData\Roaming\DealPly\UpdateProc\UpdateTask.exe.vir Win32/DealPly.B application C:\ProgramData\Spybot - Search & Destroy\Recovery\DealPly13.zip Win32/Bagle.gen.zip worm C:\Qoobox\Quarantine\C\Users\Andy\AppData\Roaming\verison.dll.vir Win32/Redyms.AF trojan C:\Qoobox\Quarantine\C\Windows\Installer\{A31BD149-2620-FFD0-2875-C11D0838DC98}\syshost.exe.vir a variant of Win32/Kryptik.BTAO trojan C:\Qoobox\Quarantine\C\Windows\System32\drivers\2cef70e987504526.sys.vir a variant of Win32/Rootkit.Kryptik.XX trojan C:\Users\All Users\Spybot - Search & Destroy\Recovery\DealPly13.zip Win32/Bagle.gen.zip worm Many thanks again Gringo - I honestly don't know what I'd do without you. Whether he knows it or not, my best friend should be sooooooo grateful to you! I'll be back on Monday morning, Thank you once again Gringo, Chris

I forgot to say that the laptop seems to be running fine now. I uninstalled Google Chrome, if only because on scan showed a problem file. The McAfee SiteAdvisor function in IE is doing its thing properly too. (Windows Defender will not run - it shows an error - but it's not missed as McAfee is working. Unless you say, I was just going to leave it.) Cheers, Chris

Morning Gringo - many thanks again, and sorry for the slight delay. I had wild time with this lot! Logs below. Adobe Reader unintstall & reinstall went fine (was actually v10.1.9 and is updated to this again). DealPly did not show. Java update 24 was okay, update 6 was bonkers! I had to manually select 500+ files (reg keys, from memory) - took ages. Revo seems like a good program though - I've never heard of it before. CCleaner deleted a huge amount from temp files - I could hardly believe it. Malwarebytes found four (4!) instances of 'PUP.Optional.DealPly.A'. How on earth is that possible? Anyway, it says it's all deleted, so that's good. All in all, this is turning into a right marathon. I'd never get near the finish line without your help Gringo - so many thanks once again. Malwarebytes Anti-Malware 1.75.0.1300 www.malwarebytes.org Database version: v2014.01.30.07 Windows Vista Service Pack 2 x86 NTFS Internet Explorer 9.0.8112.16421 Andy :: ANDY-PC [administrator] 30/01/2014 20:58:23 mbam-log-2014-01-30 (20-58-23).txt Scan type: Quick scan Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM Scan options disabled: P2P Objects scanned: 229960 Time elapsed: 13 minute(s), 39 second(s) Memory Processes Detected: 0 (No malicious items detected) Memory Modules Detected: 0 (No malicious items detected) Registry Keys Detected: 0 (No malicious items detected) Registry Values Detected: 0 (No malicious items detected) Registry Data Items Detected: 0 (No malicious items detected) Folders Detected: 2 C:\Windows\System32\config\systemprofile\AppData\Roaming\DealPly (PUP.Optional.DealPly.A) -> Quarantined and deleted successfully. C:\Windows\System32\config\systemprofile\AppData\Roaming\DealPly\UpdateProc (PUP.Optional.DealPly.A) -> Quarantined and deleted successfully. Files Detected: 2 C:\Windows\System32\config\systemprofile\AppData\Roaming\DealPly\UpdateProc\config.dat (PUP.Optional.DealPly.A) -> Quarantined and deleted successfully. C:\Windows\System32\config\systemprofile\AppData\Roaming\DealPly\UpdateProc\UpdateTask.exe (PUP.Optional.DealPly.A) -> Quarantined and deleted successfully. (end) ---------------------------------------------------------------------------------------------------------------------------------------------------- Logfile of Trend Micro HijackThis v2.0.4 Scan saved at 09:34:07, on 31/01/2014 Platform: Windows Vista SP2 (WinNT 6.00.1906) MSIE: Internet Explorer v9.00 (9.00.8112.16526) Boot mode: Normal Running processes: C:\Windows\system32\Dwm.exe C:\Windows\Explorer.EXE C:\Windows\system32\taskeng.exe C:\Program Files\DellTPad\Apoint.exe C:\Windows\System32\igfxtray.exe C:\Windows\System32\hkcmd.exe C:\Windows\System32\igfxpers.exe C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe C:\Windows\System32\WLTRAY.EXE C:\Windows\system32\igfxsrvc.exe C:\Program Files\Dell\MediaDirect\PCMService.exe C:\Program Files\BT Broadband Desktop Help\btbb\BTHelpNotifier.exe C:\Program Files\Sigmatel\C-Major Audio\WDM\sttray.exe C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe C:\Program Files\DellTPad\ApMsgFwd.exe C:\Program Files\DellTPad\HidFind.exe C:\Program Files\Common Files\McAfee\Platform\mcuicnt.exe C:\Program Files\DellTPad\Apntex.exe C:\Users\Andy\Desktop\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = R3 - URLSearchHook: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll O2 - BHO: Java Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll O4 - HKLM\..\Run: [ECenter] C:\Dell\E-Center\EULALauncher.exe O4 - HKLM\..\Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe O4 - HKLM\..\Run: [igfxTray] C:\Windows\system32\igfxtray.exe O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe O4 - HKLM\..\Run: [iAAnotif] "C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe" O4 - HKLM\..\Run: [broadcom Wireless Manager UI] C:\Windows\system32\WLTRAY.exe O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\MediaDirect\PCMService.exe" O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime O4 - HKLM\..\Run: [btbb_McciTrayApp] "C:\Program Files\BT Broadband Desktop Help\btbb\BTHelpNotifier.exe" O4 - HKLM\..\Run: [mcui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe" O4 - HKLM\..\Run: [mcpltui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey O4 - HKLM\..\Run: [sigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\sttray.exe O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe" O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user') O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre7\bin\jp2iexp.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre7\bin\jp2iexp.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab O18 - Protocol: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll O18 - Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - c:\PROGRA~1\mcafee\msc\mcsniepl.dll O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\599\G2AWinLogon.dll O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll O23 - Service: ArcSoft Connect Daemon (ACDaemon) - Unknown owner - C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe (file missing) O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\system32\aestsrv.exe O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe O23 - Service: B's Recorder GOLD Library General Service (bgsvcgen) - B.H.A Corporation - C:\Windows\System32\bgsvcgen.exe O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe O23 - Service: BT Help Wizard - Alcatel-Lucent - C:\Program Files\BT Broadband Desktop Help\btbb\MA\8.3.1.7.bt.1.3\ma\bin\MAHostService.exe O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\599\g2aservice.exe O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: HcwDevCentralService - Hauppauge Computer Works, Inc. - C:\PROGRA~1\HAUPPA~1\DEVICE~1\HCWDEV~1.EXE O23 - Service: McAfee Home Network (HomeNetSvc) - McAfee, Inc. - C:\Program Files\Common Files\Mcafee\Platform\McSvcHost\McSvHost.exe O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe O23 - Service: McAfee SiteAdvisor Service - McAfee, Inc. - C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe O23 - Service: McAfee AP Service (McAPExe) - McAfee, Inc. - C:\Program Files\McAfee\MSC\McAPExe.exe O23 - Service: McAfee Personal Firewall Service (McMPFSvc) - McAfee, Inc. - C:\Program Files\Common Files\Mcafee\Platform\McSvcHost\McSvHost.exe O23 - Service: McAfee VirusScan Announcer (McNaiAnn) - McAfee, Inc. - C:\Program Files\Common Files\Mcafee\Platform\McSvcHost\McSvHost.exe O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan\mcods.exe O23 - Service: McAfee Platform Services (mcpltsvc) - McAfee, Inc. - C:\Program Files\Common Files\Mcafee\Platform\McSvcHost\McSvHost.exe O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - C:\Program Files\Common Files\Mcafee\Platform\McSvcHost\McSvHost.exe O23 - Service: McAfee Anti-Malware Core (mfecore) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\AMCore\mcshield.exe O23 - Service: McAfee Firewall Core Service (mfefire) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mfefire.exe O23 - Service: McAfee Validation Trust Protection Service (mfevtp) - McAfee, Inc. - C:\Windows\system32\mfevtps.exe O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - Unknown owner - C:\Program Files\Dell Support Center\bin\sprtsvc.exe (file missing) O23 - Service: SigmaTel Audio Service (STacSV) - IDT, Inc. - C:\Windows\system32\STacSV.exe O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\Windows\System32\WLTRYSVC.EXE O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe -- End of file - 9254 bytes ------------------------------------------------------------------------------------------------------------------------------------------------------ Thanks again for looking at this Gringo, Cheers, Chris

Thanks Gringo, the ComboFix log is below. When I dragged the script onto ComboFix it did not work as mentioned, I got a dialogue offering 'Run with...' or cancel (nothing else). I ran with... It didn't offer a progress bar or anything, it just launched ComboxFix. Also, I hadn't noticed that Windows Update had downloaded stuff and was ready to go (on reboot, I think). Anyway, I hope that doesn't mess anything up. I note your script related to Java - when I re-enabled the firewall I was asked if I wanted to let 'Evented I/O for V8 JavaScript' through. I chose 'no' from force of habit. Was that correct? Many, many thanks again Gringo, Cheers, Chris ComboFix 14-01-27.02 - Andy 29/01/2014 8:57.2.2 - x86 Microsoft® Windows Vista™ Home Basic 6.0.6002.2.1252.44.1033.18.2037.824 [GMT 0:00] Running from: c:\users\Andy\Desktop\Malware Logs & Programs\ComboFix.exe Command switches used :: c:\users\Andy\Desktop\Malware Logs & Programs\CFScript.txt AV: McAfee Anti-Virus and Anti-Spyware *Disabled/Updated* {ADA629C7-7F48-5689-624A-3B76997E0892} FW: McAfee Firewall *Disabled* {959DA8E2-3527-57D1-4915-924367AD4FE9} SP: McAfee Anti-Virus and Anti-Spyware *Disabled/Updated* {16C7C823-5972-5907-58FA-0004E2F9422F} SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} . . ((((((((((((((((((((((((((((((((((((((( Other Deletions ))))))))))))))))))))))))))))))))))))))))))))))))) . . c:\windows\Installer\{A31BD149-2620-FFD0-2875-C11D0838DC98}\syshost.exe . . ((((((((((((((((((((((((( Files Created from 2013-12-28 to 2014-01-29 ))))))))))))))))))))))))))))))) . . 2014-01-29 09:09 . 2014-01-29 09:09 -------- d-----w- c:\users\Andy\AppData\Local\temp 2014-01-29 09:09 . 2014-01-29 09:09 -------- d-----w- c:\users\julietwise\AppData\Local\temp 2014-01-29 09:09 . 2014-01-29 09:09 -------- d-----w- c:\users\Default\AppData\Local\temp 2014-01-28 14:06 . 2014-01-28 14:15 -------- d-----w- c:\program files\Spybot - Search & Destroy 2 2014-01-28 13:23 . 2014-01-28 13:23 -------- d-----w- c:\windows\Migration 2014-01-28 12:46 . 2013-12-16 01:54 7760024 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{81B5D3C0-11F3-41B5-8AD9-856FBF907E37}\mpengine.dll 2014-01-28 11:21 . 2014-01-28 11:24 -------- d-----w- c:\windows\system32\MRT 2014-01-28 11:00 . 2012-07-26 02:46 9728 ----a-w- c:\windows\system32\Wdfres.dll 2014-01-28 11:00 . 2012-07-26 02:32 155136 ----a-w- c:\windows\system32\drivers\WUDFRd.sys 2014-01-28 11:00 . 2012-07-26 02:33 66560 ----a-w- c:\windows\system32\drivers\WUDFPf.sys 2014-01-28 11:00 . 2009-07-14 12:12 16896 ----a-w- c:\windows\system32\winusb.dll 2014-01-28 11:00 . 2012-07-26 03:20 73216 ----a-w- c:\windows\system32\WUDFSvc.dll 2014-01-28 11:00 . 2012-07-26 03:20 172032 ----a-w- c:\windows\system32\WUDFPlatform.dll 2014-01-28 10:59 . 2012-07-26 03:39 47720 ----a-w- c:\windows\system32\drivers\WdfLdr.sys 2014-01-28 10:59 . 2012-07-26 03:20 38912 ----a-w- c:\windows\system32\WUDFCoinstaller.dll 2014-01-28 10:59 . 2012-07-26 03:21 196608 ----a-w- c:\windows\system32\WUDFHost.exe 2014-01-28 10:59 . 2012-07-26 03:20 613888 ----a-w- c:\windows\system32\WUDFx.dll 2014-01-28 10:45 . 2013-08-27 01:52 1172480 ----a-w- c:\windows\system32\d3d10warp.dll 2014-01-28 10:45 . 2013-08-27 01:50 486400 ----a-w- c:\windows\system32\d3d10level9.dll 2014-01-28 10:45 . 2013-08-27 02:47 219648 ----a-w- c:\windows\system32\d3d10_1core.dll 2014-01-28 10:45 . 2013-08-27 02:47 189952 ----a-w- c:\windows\system32\d3d10core.dll 2014-01-28 10:45 . 2013-08-27 02:47 160768 ----a-w- c:\windows\system32\d3d10_1.dll 2014-01-28 10:45 . 2013-08-27 02:47 1029120 ----a-w- c:\windows\system32\d3d10.dll 2014-01-28 10:45 . 2013-08-27 01:32 683008 ----a-w- c:\windows\system32\d2d1.dll 2014-01-28 10:45 . 2013-08-27 01:28 1069056 ----a-w- c:\windows\system32\DWrite.dll 2014-01-28 10:45 . 2013-08-27 01:28 798208 ----a-w- c:\windows\system32\FntCache.dll 2014-01-28 10:45 . 2012-05-11 15:57 623616 ----a-w- c:\windows\system32\localspl.dll 2014-01-28 10:44 . 2012-03-01 11:01 2409784 ----a-w- c:\program files\Windows Mail\OESpamFilter.dat 2014-01-28 10:41 . 2012-11-08 03:48 1314816 ----a-w- c:\windows\system32\quartz.dll 2014-01-28 10:39 . 2013-07-10 09:47 783360 ----a-w- c:\windows\system32\rpcrt4.dll 2014-01-28 10:39 . 2013-10-03 12:45 993792 ----a-w- c:\windows\system32\crypt32.dll 2014-01-28 10:39 . 2013-07-05 03:20 914880 ----a-w- c:\windows\system32\drivers\tcpip.sys 2014-01-28 10:39 . 2013-07-05 01:43 31232 ----a-w- c:\windows\system32\drivers\tcpipreg.sys 2014-01-28 10:39 . 2013-06-26 23:01 527064 ----a-w- c:\windows\system32\drivers\Wdf01000.sys 2014-01-28 10:39 . 2013-07-17 19:41 2048 ----a-w- c:\windows\system32\tzres.dll 2014-01-28 10:39 . 2013-10-11 02:08 444928 ----a-w- c:\windows\system32\IKEEXT.DLL 2014-01-28 10:39 . 2013-10-11 02:07 596480 ----a-w- c:\windows\system32\FWPUCLNT.DLL 2014-01-28 10:37 . 2013-07-20 10:44 102608 ----a-w- c:\windows\system32\PresentationCFFRasterizerNative_v0300.dll 2014-01-28 10:35 . 2013-07-08 04:20 172544 ----a-w- c:\windows\system32\wintrust.dll 2014-01-28 10:35 . 2013-07-08 04:16 98304 ----a-w- c:\windows\system32\cryptnet.dll 2014-01-28 10:35 . 2013-07-08 04:16 133120 ----a-w- c:\windows\system32\cryptsvc.dll 2014-01-27 12:01 . 2013-09-23 13:48 147912 ----a-w- c:\windows\system32\drivers\HipShieldK.sys 2014-01-27 11:59 . 2014-01-27 11:59 -------- d-----w- c:\users\Andy\AppData\Roaming\CyberLink 2014-01-27 09:55 . 2014-01-27 09:55 -------- d-----w- c:\windows\ERUNT 2014-01-27 09:29 . 2014-01-27 09:34 -------- d-----w- C:\AdwCleaner 2014-01-18 09:19 . 2014-01-18 09:19 -------- d-----w- c:\users\Andy\AppData\Roaming\Malwarebytes 2014-01-18 09:19 . 2014-01-18 09:19 -------- d-----w- c:\programdata\Malwarebytes 2014-01-18 09:19 . 2014-01-18 09:19 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware 2014-01-18 09:19 . 2013-04-04 14:50 22856 ----a-w- c:\windows\system32\drivers\mbam.sys 2014-01-16 19:51 . 2014-01-28 14:10 -------- d-----w- c:\programdata\Spybot - Search & Destroy 2014-01-16 19:51 . 2014-01-28 09:06 -------- d-----w- c:\program files\Spybot - Search & Destroy 2014-01-06 19:23 . 2014-01-06 19:23 4558848 ----a-w- c:\windows\system32\GPhotos.scr . . . (((((((((((((((((((((((((((((((((((((((( Find3M Report )))))))))))))))))))))))))))))))))))))))))))))))))))) . 2014-01-16 09:59 . 2011-03-15 12:51 231584 ------w- c:\windows\system32\MpSigStub.exe 2013-12-05 17:29 . 2013-12-05 17:29 60920 ----a-w- c:\windows\system32\drivers\cfwids.sys 2013-12-05 17:22 . 2011-11-28 14:17 213392 ----a-w- c:\windows\system32\drivers\mfewfpk.sys 2013-12-05 17:21 . 2011-11-28 14:09 174488 ----a-w- c:\windows\system32\mfevtps.exe 2013-12-05 17:16 . 2011-03-13 11:20 572688 ----a-w- c:\windows\system32\drivers\mfehidk.sys 2013-12-05 17:14 . 2013-12-05 17:14 365416 ----a-w- c:\windows\system32\drivers\mfefirek.sys 2013-12-05 17:14 . 2013-12-05 17:14 65928 ----a-w- c:\windows\system32\drivers\mfebopk.sys 2013-12-05 17:13 . 2011-11-28 14:17 236000 ----a-w- c:\windows\system32\drivers\mfeavfk.sys 2013-12-05 17:12 . 2013-12-05 17:12 133992 ----a-w- c:\windows\system32\drivers\mfeapfk.sys 2013-11-26 22:06 . 2013-11-26 22:06 10152 ----a-w- c:\windows\system32\drivers\mfeclnrk.sys 2013-11-26 22:06 . 2013-11-26 22:06 80752 ----a-w- c:\windows\system32\drivers\mfencrk.sys 2013-11-26 22:06 . 2013-11-26 22:06 319808 ----a-w- c:\windows\system32\drivers\mfencbdc.sys . . ((((((((((((((((((((((((((((((((((((( Reg Loading Points )))))))))))))))))))))))))))))))))))))))))))))))))) . . *Note* empty entries & legit default entries are not shown REGEDIT4 . [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run] "swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2011-03-15 39408] . [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run] "ECenter"="c:\dell\E-Center\EULALauncher.exe" [2008-02-29 17920] "Apoint"="c:\program files\DellTPad\Apoint.exe" [2008-05-04 167936] "IgfxTray"="c:\windows\system32\igfxtray.exe" [2008-03-06 141848] "HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2008-03-06 166424] "Persistence"="c:\windows\system32\igfxpers.exe" [2008-03-06 133656] "IAAnotif"="c:\program files\Intel\Intel Matrix Storage Manager\Iaanotif.exe" [2007-03-21 174872] "Broadcom Wireless Manager UI"="c:\windows\system32\WLTRAY.exe" [2008-05-16 3444736] "PCMService"="c:\program files\Dell\MediaDirect\PCMService.exe" [2007-12-21 184320] "SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2010-10-29 249064] "QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2010-11-29 421888] "Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2013-11-21 959904] "btbb_McciTrayApp"="c:\program files\BT Broadband Desktop Help\btbb\BTHelpNotifier.exe" [2013-03-24 2011824] "mcui_exe"="c:\program files\McAfee.com\Agent\mcagent.exe" [2013-09-24 516912] "APSDaemon"="c:\program files\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2011-11-01 59240] "mcpltui_exe"="c:\program files\McAfee.com\Agent\mcagent.exe" [2013-09-24 516912] "SigmatelSysTrayApp"="c:\program files\SigmaTel\C-Major Audio\WDM\sttray.exe" [2007-11-12 405504] . c:\users\julietwise\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\ Dell Dock.lnk - c:\program files\Dell\DellDock\DellDock.exe [2008-5-13 1058088] . c:\users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\ Dell Dock First Run.lnk - c:\program files\Dell\DellDock\DellDock.exe /firstrun [2008-5-13 1058088] . [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system] "EnableUIADesktopToggle"= 0 (0x0) . [HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\GoToAssist] 2011-11-28 13:45 13672 ----a-w- c:\program files\Citrix\GoToAssist\599\g2awinlogon.dll . [HKEY_LOCAL_MACHINE\system\currentcontrolset\control\session manager] BootExecute REG_MULTI_SZ autocheck autochk *\0\0sdnclean.exe . [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS] @="" . [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\mcpltsvc] @="" . [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys] @="Driver" . [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WudfSvc] @="Service" . S2 AESTFilters;Andrea ST Filters Service;c:\windows\system32\aestsrv.exe [2007-11-12 73728] . . [HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost] LocalServiceNoNetwork REG_MULTI_SZ PLA DPS BFE mpssvc LocalServiceAndNoImpersonation REG_MULTI_SZ FontCache . [HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}] 2014-01-16 20:00 1211672 ----a-w- c:\program files\Google\Chrome\Application\32.0.1700.76\Installer\chrmstp.exe . Contents of the 'Scheduled Tasks' folder . 2014-01-29 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job - c:\program files\Google\Update\GoogleUpdate.exe [2011-03-15 15:34] . 2014-01-29 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job - c:\program files\Google\Update\GoogleUpdate.exe [2011-03-15 15:34] . . ------- Supplementary Scan ------- . uInternet Settings,ProxyOverride = *.local IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200 IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\OFFICE11\EXCEL.EXE/3000 TCP: DhcpNameServer = 192.168.1.254 . - - - - ORPHANS REMOVED - - - - . SafeBoot-WudfPf SafeBoot-WudfRd . . . ************************************************************************** . catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net Rootkit scan 2014-01-29 09:09 Windows 6.0.6002 Service Pack 2 NTFS . scanning hidden processes ... . scanning hidden autostart entries ... . scanning hidden files ... . scan completed successfully hidden files: 0 . ************************************************************************** . --------------------- LOCKED REGISTRY KEYS --------------------- . [HKEY_LOCAL_MACHINE\system\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings] @Denied: (A) (Users) @Denied: (A) (Everyone) @Allowed: (B 1 2 3 4 5) (S-1-5-20) "BlindDial"=dword:00000000 . Completion time: 2014-01-29 09:12:50 ComboFix-quarantined-files.txt 2014-01-29 09:12 ComboFix2.txt 2014-01-28 09:49 . Pre-Run: 32,183,156,736 bytes free Post-Run: 32,078,049,280 bytes free . - - End Of File - - 25281A7B186FC3DBDE9A7B9B489BE7EF 5C616939100B85E558DA92B899A0FC36

I've got all the MS updates installed now, everything worked as it should and auto-update is operating fine too. (Hurrah!) The only slight glitch is that McAfee SiteAdvisor indicator tab stays greyed-out, it does not turn green (or whatever). I've clicked the site report button which correctly identifies & rates sites, just the tab on the top-left of screen remains grey when it should be green. (It's still doing it's job & the computer connects to the McAfee server, but it just does not change colour.) At the moment, I've disabled real time scanning in Windows Defender just because it's simpler. McAfee has the anti-virus, firewall & real time scanning running fine now. Is it good practice to run both of these at the same time? Anyway, we're really cooking with gas now (as they say around here) - and it wouldn't be happening without your generous expertise so a big thank you once again Gringo. See you tomorrow, Cheers, Chris

Hi Gringo - log below: ComboFix 14-01-27.02 - Andy 28/01/2014 9:22.1.2 - x86 Microsoft® Windows Vista™ Home Basic 6.0.6002.2.1252.44.1033.18.2037.1079 [GMT 0:00] Running from: c:\users\Andy\Desktop\Malware Logs & Programs\ComboFix.exe AV: McAfee Anti-Virus and Anti-Spyware *Disabled/Updated* {ADA629C7-7F48-5689-624A-3B76997E0892} FW: McAfee Firewall *Enabled* {959DA8E2-3527-57D1-4915-924367AD4FE9} SP: McAfee Anti-Virus and Anti-Spyware *Disabled/Updated* {16C7C823-5972-5907-58FA-0004E2F9422F} SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} . . ((((((((((((((((((((((((((((((((((((((( Other Deletions ))))))))))))))))))))))))))))))))))))))))))))))))) . . c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc1029.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc1096.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc10E4.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc10E5.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc1113.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc120C.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc120D.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc121C.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc12B8.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc1392.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc13B.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc143E.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc170B.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc174A.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc1805.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc189.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc1892.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc18DF.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc196C.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc19F8.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc1A46.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc1A8.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary 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Internet Files\mcc21B5.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc21D5.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc2290.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc22E1.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc234.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc234B.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc234C.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc23A9.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc23B8.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc2454.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc25CB.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc263.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary 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Files\mccE3AD.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccE3BC.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccE3CC.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccE3EB.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccE497.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccE4C5.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccE4D5.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccE63C.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccE699.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccE6B9.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccE795.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccE84E.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccE909.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccE967.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccE9D4.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccEA03.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccEB3B.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccEB5A.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccEB6B.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccEBF6.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccEC35.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccEC37.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccECB1.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccECE0.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccED1F.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccED6D.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccEDAE.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccEDBB.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccEE1.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccEE95.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccEE96.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccEF1.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccEFBD.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccEFFE.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccF01B.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccF02B.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccF02C.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccF1EF.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccF22D.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccF411.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccF681.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccF6FE.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccF867.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccF8C2.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccF8F1.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccF920.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccF98D.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccF99D.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccF9BC.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccFB03.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccFBB.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccFC99.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccFD06.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccFD54.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccFE0F.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccFEDA.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccFF19.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccFF1A.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccFF95.tmp c:\users\Andy\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccFFA.tmp c:\users\Andy\AppData\Roaming\verison.dll c:\users\Andy\GoToAssistDownloadHelper.exe c:\users\julietwise\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc11FD.tmp c:\users\julietwise\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc1B40.tmp c:\users\julietwise\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc322A.tmp c:\users\julietwise\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc36DB.tmp c:\users\julietwise\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc370A.tmp c:\users\julietwise\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc3B6D.tmp c:\users\julietwise\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc3C09.tmp c:\users\julietwise\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc3C66.tmp c:\users\julietwise\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc406C.tmp c:\users\julietwise\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc48C5.tmp c:\users\julietwise\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc5310.tmp c:\users\julietwise\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc5A04.tmp c:\users\julietwise\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc5CA3.tmp c:\users\julietwise\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc76F6.tmp c:\users\julietwise\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc8087.tmp c:\users\julietwise\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc81A0.tmp c:\users\julietwise\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc820D.tmp c:\users\julietwise\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc8C89.tmp c:\users\julietwise\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc8F18.tmp c:\users\julietwise\AppData\Local\Microsoft\Windows\Temporary Internet Files\mcc9964.tmp c:\users\julietwise\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccA44D.tmp c:\users\julietwise\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccA621.tmp c:\users\julietwise\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccA823.tmp c:\users\julietwise\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccAA26.tmp c:\users\julietwise\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccB55D.tmp c:\users\julietwise\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccBF99.tmp c:\users\julietwise\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccC19C.tmp c:\users\julietwise\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccC2E4.tmp c:\users\julietwise\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccC709.tmp c:\users\julietwise\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccD1C2.tmp c:\users\julietwise\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccD348.tmp c:\users\julietwise\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccD5B.tmp c:\users\julietwise\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccF578.tmp c:\users\julietwise\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccF9CB.tmp c:\users\julietwise\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccFC4C.tmp c:\users\julietwise\AppData\Local\Microsoft\Windows\Temporary Internet Files\mccFF57.tmp c:\windows\system32\drivers\2cef70e987504526.sys c:\windows\system32\drivers\e1e6032.sys . . ((((((((((((((((((((((((((((((((((((((( Drivers/Services ))))))))))))))))))))))))))))))))))))))))))))))))) . . -------\Service_pcCMService -------\Legacy_2cef70e987504526 -------\Service_2cef70e987504526 -------\Service_e1express . . ((((((((((((((((((((((((( Files Created from 2013-12-28 to 2014-01-28 ))))))))))))))))))))))))))))))) . . 2014-01-28 09:31 . 2014-01-28 09:35 -------- d-----w- c:\users\Andy\AppData\Local\temp 2014-01-28 09:31 . 2014-01-28 09:31 -------- d-----w- c:\users\julietwise\AppData\Local\temp 2014-01-27 12:01 . 2013-09-23 13:48 147912 ----a-w- c:\windows\system32\drivers\HipShieldK.sys 2014-01-27 11:59 . 2014-01-27 11:59 -------- d-----w- c:\users\Andy\AppData\Roaming\CyberLink 2014-01-27 09:55 . 2014-01-27 09:55 -------- d-----w- c:\windows\ERUNT 2014-01-27 09:29 . 2014-01-27 09:34 -------- d-----w- C:\AdwCleaner 2014-01-18 09:19 . 2014-01-18 09:19 -------- d-----w- c:\users\Andy\AppData\Roaming\Malwarebytes 2014-01-18 09:19 . 2014-01-18 09:19 -------- d-----w- c:\programdata\Malwarebytes 2014-01-18 09:19 . 2014-01-18 09:19 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware 2014-01-18 09:19 . 2013-04-04 14:50 22856 ----a-w- c:\windows\system32\drivers\mbam.sys 2014-01-16 19:51 . 2014-01-28 09:06 -------- d-----w- c:\programdata\Spybot - Search & Destroy 2014-01-16 19:51 . 2014-01-28 09:06 -------- d-----w- c:\program files\Spybot - Search & Destroy 2014-01-06 19:23 . 2014-01-06 19:23 4558848 ----a-w- c:\windows\system32\GPhotos.scr . . . (((((((((((((((((((((((((((((((((((((((( Find3M Report )))))))))))))))))))))))))))))))))))))))))))))))))))) . 2013-12-05 17:29 . 2013-12-05 17:29 60920 ----a-w- c:\windows\system32\drivers\cfwids.sys 2013-12-05 17:22 . 2011-11-28 14:17 213392 ----a-w- c:\windows\system32\drivers\mfewfpk.sys 2013-12-05 17:21 . 2011-11-28 14:09 174488 ----a-w- c:\windows\system32\mfevtps.exe 2013-12-05 17:16 . 2011-03-13 11:20 572688 ----a-w- c:\windows\system32\drivers\mfehidk.sys 2013-12-05 17:14 . 2013-12-05 17:14 365416 ----a-w- c:\windows\system32\drivers\mfefirek.sys 2013-12-05 17:14 . 2013-12-05 17:14 65928 ----a-w- c:\windows\system32\drivers\mfebopk.sys 2013-12-05 17:13 . 2011-11-28 14:17 236000 ----a-w- c:\windows\system32\drivers\mfeavfk.sys 2013-12-05 17:12 . 2013-12-05 17:12 133992 ----a-w- c:\windows\system32\drivers\mfeapfk.sys 2013-11-26 22:06 . 2013-11-26 22:06 10152 ----a-w- c:\windows\system32\drivers\mfeclnrk.sys 2013-11-26 22:06 . 2013-11-26 22:06 80752 ----a-w- c:\windows\system32\drivers\mfencrk.sys 2013-11-26 22:06 . 2013-11-26 22:06 319808 ----a-w- c:\windows\system32\drivers\mfencbdc.sys . . ((((((((((((((((((((((((((((((((((((( Reg Loading Points )))))))))))))))))))))))))))))))))))))))))))))))))) . . *Note* empty entries & legit default entries are not shown REGEDIT4 . [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run] "swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2011-03-15 39408] . [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run] "ECenter"="c:\dell\E-Center\EULALauncher.exe" [2008-02-29 17920] "Apoint"="c:\program files\DellTPad\Apoint.exe" [2008-05-04 167936] "IgfxTray"="c:\windows\system32\igfxtray.exe" [2008-03-06 141848] "HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2008-03-06 166424] "Persistence"="c:\windows\system32\igfxpers.exe" [2008-03-06 133656] "IAAnotif"="c:\program files\Intel\Intel Matrix Storage Manager\Iaanotif.exe" [2007-03-21 174872] "Broadcom Wireless Manager UI"="c:\windows\system32\WLTRAY.exe" [2008-05-16 3444736] "PCMService"="c:\program files\Dell\MediaDirect\PCMService.exe" [2007-12-21 184320] "SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2010-10-29 249064] "QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2010-11-29 421888] "SigmatelSysTrayApp"="c:\program files\SigmaTel\C-Major Audio\WDM\sttray.exe" [2007-11-12 405504] "Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2013-11-21 959904] "btbb_McciTrayApp"="c:\program files\BT Broadband Desktop Help\btbb\BTHelpNotifier.exe" [2013-03-24 2011824] "mcui_exe"="c:\program files\McAfee.com\Agent\mcagent.exe" [2013-09-24 516912] "APSDaemon"="c:\program files\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2011-11-01 59240] "mcpltui_exe"="c:\program files\McAfee.com\Agent\mcagent.exe" [2013-09-24 516912] . c:\users\julietwise\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\ Dell Dock.lnk - c:\program files\Dell\DellDock\DellDock.exe [2008-5-13 1058088] . c:\users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\ Dell Dock First Run.lnk - c:\program files\Dell\DellDock\DellDock.exe /firstrun [2008-5-13 1058088] . [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system] "EnableUIADesktopToggle"= 0 (0x0) . [HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\GoToAssist] 2011-11-28 13:45 13672 ----a-w- c:\program files\Citrix\GoToAssist\599\g2awinlogon.dll . [HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32] "aux1"=wdmaud.drv . [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS] @="" . [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\mcpltsvc] @="" . [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys] @="Driver" . --- Other Services/Drivers In Memory --- . *NewlyCreated* - WS2IFSL . [HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost] LocalServiceNoNetwork REG_MULTI_SZ PLA DPS BFE mpssvc LocalServiceAndNoImpersonation REG_MULTI_SZ FontCache . [HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}] 2014-01-16 20:00 1211672 ----a-w- c:\program files\Google\Chrome\Application\32.0.1700.76\Installer\chrmstp.exe . Contents of the 'Scheduled Tasks' folder . 2014-01-28 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job - c:\program files\Google\Update\GoogleUpdate.exe [2011-03-15 15:34] . 2014-01-28 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job - c:\program files\Google\Update\GoogleUpdate.exe [2011-03-15 15:34] . . ------- Supplementary Scan ------- . uInternet Settings,ProxyOverride = *.local IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200 IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\OFFICE11\EXCEL.EXE/3000 TCP: DhcpNameServer = 192.168.1.254 . - - - - ORPHANS REMOVED - - - - . HKCU-Run-DellSupportCenter - c:\program files\Dell Support Center\bin\sprtcmd.exe HKLM-Run-DellSupportCenter - c:\program files\Dell Support Center\bin\sprtcmd.exe HKLM-Run-ArcSoft Connection Service - c:\program files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe . . . ************************************************************************** . catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net Rootkit scan 2014-01-28 09:35 Windows 6.0.6002 Service Pack 2 NTFS . scanning hidden processes ... . scanning hidden autostart entries ... . scanning hidden files ... . scan completed successfully hidden files: 0 . ************************************************************************** . --------------------- LOCKED REGISTRY KEYS --------------------- . [HKEY_LOCAL_MACHINE\system\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings] @Denied: (A) (Users) @Denied: (A) (Everyone) @Allowed: (B 1 2 3 4 5) (S-1-5-20) "BlindDial"=dword:00000000 . --------------------- DLLs Loaded Under Running Processes --------------------- . - - - - - - - > 'Explorer.exe'(6036) c:\program files\Dell\MediaDirect\Kernel\Video\CLM2Splter.ax c:\program files\Dell\MediaDirect\Kernel\Movie\CLVSD.ax c:\windows\system32\igfxexps.dll c:\program files\Dell\MediaDirect\Kernel\Video\CLImageVSD.ax c:\program files\Dell\MediaDirect\Kernel\Video\CLM1Splter.ax . ------------------------ Other Running Processes ------------------------ . c:\program files\Dell\DellDock\DockLogin.exe c:\windows\System32\WLTRYSVC.EXE c:\windows\System32\bcmwltry.exe c:\windows\system32\WLANExt.exe c:\program files\Common Files\Adobe\ARM\1.0\armsvc.exe c:\windows\system32\aestsrv.exe c:\program files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe c:\windows\System32\bgsvcgen.exe c:\program files\Bonjour\mDNSResponder.exe c:\program files\BT Broadband Desktop Help\btbb\MA\8.3.1.7.bt.1.3\ma\bin\MAHostService.exe c:\program files\Intel\Intel Matrix Storage Manager\Iaantmon.exe c:\program files\BT Broadband Desktop Help\btbb\MA\8.3.1.7.bt.1.3\ma\bin\node.exe c:\program files\Common Files\Mcafee\McSvcHost\McSvHost.exe c:\program files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE c:\windows\system32\mfevtps.exe c:\windows\system32\rundll32.exe c:\windows\system32\STacSV.exe c:\windows\system32\DRIVERS\xaudio.exe c:\program files\McAfee\MSC\McAPExe.exe c:\program files\Common Files\McAfee\AMCore\mcshield.exe c:\program files\Common Files\McAfee\SystemCore\mfefire.exe c:\program files\Common Files\Mcafee\Platform\McSvcHost\McSvHost.exe c:\windows\system32\igfxsrvc.exe c:\program files\Common Files\McAfee\Platform\mcuicnt.exe c:\program files\DellTPad\ApMsgFwd.exe c:\program files\DellTPad\Apntex.exe c:\program files\DellTPad\HidFind.exe c:\windows\servicing\TrustedInstaller.exe . ************************************************************************** . Completion time: 2014-01-28 09:49:12 - machine was rebooted ComboFix-quarantined-files.txt 2014-01-28 09:48 . Pre-Run: 37,158,084,608 bytes free Post-Run: 36,851,712,000 bytes free . - - End Of File - - 2F36D2F9D0FA3EF6AF0BB7499DB29C3D 5C616939100B85E558DA92B899A0FC36 --------------------------------------------------------------------------------------------------------------------------------- Before scanning, I couldn't persuade the (dreadful!) BT NetProtect software to close, though I could disable the real-time scanning. The firewall said it was active but when I checked the settings it was not on. (I tried to turn it on but it turned off again instantly, and said it was on bu was not.) BT uses a non-standard McAfee version which does not have de-activation options like normal. Also, it was easier to uninstall Spybot than to disable everything. I had to see if Windows Update would work which meant running it. (It's got nearly half a gig to download & install!) So far it looks fine, but I think Windows security features and McAfee are tripping over each other. I would like to uninstall the McAfee/BT stuff but its not my PC (and he's paid for the McAfee subscription). Anyway, Windows has been updating for nearly an hour and is going well so far. Again, I can't thank you enough Gringo - you've been such a great help. I'll let you know this afternoon how it's progressing. Thank you so much & God bless, Chris

Looks like I was wrong about DealPly - Adw-Cleaner deleted it, and lots of it's registry keys. Learning something new every day... Many thanks again Gringo, Cheers, Chris

Many thanks Gringo! Logs pasted below. Things are running better - the protection software now runs okay - but the system cannot update Windows Defender (or anything Windows/Microsoft). It reports an error that the service is not running but 'Automatic Updates' is set in Control Panel, it is just prevented from turning itself on by something. (Rebooting did not help.) Many thanks again for your help Gringo. # AdwCleaner v3.017 - Report created 27/01/2014 at 09:34:11 # Updated 12/01/2014 by Xplode # Operating System : Windows Vista Home Basic Service Pack 2 (32 bits) # Username : Andy - ANDY-PC # Running from : C:\Users\Andy\Desktop\AdwCleaner.exe # Option : Clean ***** [ Services ] ***** ***** [ Files / Folders ] ***** Folder Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\DealPly Folder Deleted : C:\Program Files\DealPly Folder Deleted : C:\Users\Andy\AppData\Roaming\DealPly Folder Deleted : C:\Users\Andy\AppData\Local\Google\Chrome\User Data\Default\Extensions\gaiilaahiahdejapggenmdmafpmbipje Folder Deleted : C:\Users\julietwise\AppData\Local\Google\Chrome\User Data\Default\Extensions\gaiilaahiahdejapggenmdmafpmbipje File Deleted : C:\Windows\System32\Tasks\Dealply File Deleted : C:\Windows\System32\Tasks\DealPlyUpdate ***** [ Shortcuts ] ***** ***** [ Registry ] ***** Key Deleted : HKCU\Software\Google\Chrome\Extensions\gaiilaahiahdejapggenmdmafpmbipje Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\gaiilaahiahdejapggenmdmafpmbipje [#] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{9EFB9C21-40D3-4476-B1FD-127B15FAD48F} [#] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{3DC4221F-CD3E-4438-AD96-3354618AE110} [#] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{9EFB9C21-40D3-4476-B1FD-127B15FAD48F} [#] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{3DC4221F-CD3E-4438-AD96-3354618AE110} Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho.1 Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\CNXT_MODEM_HDAUDIO_VEN_14F1&DEV_2C06&SUBSYS_14F1000F Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{A6174F27-1FFF-E1D6-A93F-BA48AD5DD448} Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{A6174F27-1FFF-E1D6-A93F-BA48AD5DD448} Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{00000000-6E41-4FD3-8538-502F5495E5FC} Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{A6174F27-1FFF-E1D6-A93F-BA48AD5DD448} Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{D4027C7F-154A-4066-A1AD-4243D8127440}] Key Deleted : HKCU\Software\InstallCore Key Deleted : HKCU\Software\YahooPartnerToolbar Key Deleted : HKLM\Software\DealPly Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\DealPly Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\DealPly Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0FF2AEFF45EEA0A48A4B33C1973B6094 Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\305B09CE8C53A214DB58887F62F25536 ***** [ Browsers ] ***** -\\ Internet Explorer v9.0.8112.16457 -\\ Google Chrome v32.0.1700.76 [ File : C:\Users\Andy\AppData\Local\Google\Chrome\User Data\Default\preferences ] [ File : C:\Users\julietwise\AppData\Local\Google\Chrome\User Data\Default\preferences ] ************************* AdwCleaner[R0].txt - [3471 octets] - [27/01/2014 09:29:19] AdwCleaner[s0].txt - [3399 octets] - [27/01/2014 09:34:11] ########## EOF - C:\AdwCleaner\AdwCleaner[s0].txt - [3459 octets] ########## ------------------------------------------------------------------------------------------------------------------------------------------------------------------------- ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Junkware Removal Tool (JRT) by Thisisu Version: 6.1.0 (01.07.2014:1) OS: Windows Vista Home Basic x86 Ran by Andy on 27/01/2014 at 9:56:09.48 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~ Services ~~~ Registry Values ~~~ Registry Keys Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{E4F9D4DA-C190-4ADD-84D8-6979B6411465} ~~~ Files ~~~ Folders ~~~ Chrome Successfully deleted: [Folder] C:\Users\Andy\appdata\local\Google\Chrome\User Data\Default\Extensions\gaiilaahiahdejapggenmdmafpmbipje ~~~ Event Viewer Logs were cleared ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Scan was completed on 27/01/2014 at 9:59:13.18 End of JRT log ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Perhaps not - some sort of search tool. Not very desireable but not actually harmful (from a quick Google). Cheers, Chris

Surely 'DealPly' is bad? Cheers, Chris

I’ve re-run MB, and also Windows Defender, which report no threats – though the MB database is ‘288 days’ old (because I don’t want to attach his infected laptop to our network). Paranoid? I’ve run ATF-Cleaner and DDS: DDS (Ver_2012-11-20.01) - NTFS_x86 Internet Explorer: 9.0.8112.16457 Run by Andy at 11:56:00 on 2014-01-18 Microsoft® Windows Vista™ Home Basic 6.0.6002.2.1252.44.1033.18.2037.815 [GMT 0:00] . AV: McAfee Anti-Virus and Anti-Spyware *Disabled/Updated* {ADA629C7-7F48-5689-624A-3B76997E0892} SP: McAfee Anti-Virus and Anti-Spyware *Disabled/Updated* {16C7C823-5972-5907-58FA-0004E2F9422F} SP: Windows Defender *Enabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} FW: McAfee Firewall *Disabled* {959DA8E2-3527-57D1-4915-924367AD4FE9} . ============== Running Processes ================ . C:\Windows\system32\wininit.exe C:\Windows\system32\lsm.exe C:\Windows\system32\SLsvc.exe C:\Program Files\Dell\DellDock\DockLogin.exe C:\Windows\System32\WLTRYSVC.EXE C:\Windows\System32\bcmwltry.exe C:\Windows\system32\WLANExt.exe C:\Windows\System32\spoolsv.exe C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe C:\Windows\system32\aestsrv.exe C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe C:\Windows\System32\bgsvcgen.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\Program Files\BT Broadband Desktop Help\btbb\MA\8.3.1.7.bt.1.3\ma\bin\MAHostService.exe C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe C:\Program Files\BT Broadband Desktop Help\btbb\MA\8.3.1.7.bt.1.3\ma\bin\node.exe C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE C:\Program Files\Common Files\Motive\pcCMService.exe C:\Windows\system32\STacSV.exe C:\Windows\system32\rundll32.exe C:\Windows\system32\SearchIndexer.exe C:\Windows\system32\DRIVERS\xaudio.exe C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe C:\Program Files\Common Files\Mcafee\Platform\McSvcHost\McSvHost.exe C:\Windows\system32\Dwm.exe C:\Windows\Explorer.EXE C:\Windows\system32\taskeng.exe C:\Program Files\Windows Defender\MSASCui.exe C:\Program Files\DellTPad\Apoint.exe C:\Windows\System32\igfxtray.exe C:\Windows\System32\hkcmd.exe C:\Windows\System32\igfxpers.exe C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe C:\Windows\System32\WLTRAY.EXE C:\Program Files\Dell\MediaDirect\PCMService.exe C:\Program Files\Sigmatel\C-Major Audio\WDM\sttray.exe C:\Program Files\BT Broadband Desktop Help\btbb\BTHelpNotifier.exe C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe C:\Program Files\Hauppauge\DeviceCentral\HcwDCTrayTool.exe C:\Windows\system32\igfxsrvc.exe C:\Program Files\Common Files\McAfee\Platform\mcuicnt.exe C:\Program Files\DellTPad\ApMsgFwd.exe C:\PROGRA~1\HAUPPA~1\DEVICE~1\HCWDEV~1.EXE C:\Program Files\DellTPad\HidFind.exe C:\Program Files\DellTPad\Apntex.exe C:\Windows\system32\Dwm.exe C:\Windows\system32\taskeng.exe C:\Windows\system32\SearchProtocolHost.exe C:\Windows\system32\SearchFilterHost.exe C:\Windows\system32\SearchProtocolHost.exe C:\Windows\system32\wbem\wmiprvse.exe C:\Windows\system32\svchost.exe -k DcomLaunch C:\Windows\system32\svchost.exe -k rpcss C:\Windows\System32\svchost.exe -k secsvcs C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted C:\Windows\system32\svchost.exe -k netsvcs C:\Windows\system32\svchost.exe -k GPSvcGroup C:\Windows\system32\svchost.exe -k LocalService C:\Windows\system32\svchost.exe -k NetworkService C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted C:\Windows\system32\svchost.exe -k imgsvc C:\Windows\System32\svchost.exe -k WerSvcGroup C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation . ============== Pseudo HJT Report =============== . uWindow Title = Internet Explorer, optimized for Bing and MSN uURLSearchHooks: McAfee SiteAdvisor Toolbar: {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\program files\mcafee\siteadvisor\McIEPlg.dll BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll BHO: Spybot-S&D IE Protection: {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll BHO: DealPly: {A6174F27-1FFF-E1D6-A93F-BA48AD5DD448} - c:\program files\dealply\DealPlyIE.dll BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll BHO: McAfee SiteAdvisor BHO: {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\program files\mcafee\siteadvisor\McIEPlg.dll BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre6\bin\jp2ssv.dll TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll TB: McAfee SiteAdvisor Toolbar: {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\program files\mcafee\siteadvisor\McIEPlg.dll TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll uRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe" uRun: [Facebook Update] "c:\users\andy\appdata\local\facebook\update\FacebookUpdate.exe" /c /nocrashserver uRun: [spybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe mRun: [Windows Defender] c:\program files\windows defender\MSASCui.exe -hide mRun: [ECenter] c:\dell\e-center\EULALauncher.exe mRun: [Apoint] c:\program files\delltpad\Apoint.exe mRun: [igfxTray] c:\windows\system32\igfxtray.exe mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe mRun: [Persistence] c:\windows\system32\igfxpers.exe mRun: [iAAnotif] "c:\program files\intel\intel matrix storage manager\Iaanotif.exe" mRun: [broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe mRun: [PCMService] "c:\program files\dell\mediadirect\PCMService.exe" mRun: [sunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe" mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime mRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter mRun: [sigmatelSysTrayApp] c:\program files\sigmatel\c-major audio\wdm\sttray.exe mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe" mRun: [btbb_McciTrayApp] "c:\program files\bt broadband desktop help\btbb\BTHelpNotifier.exe" mRun: [mcui_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe" mRun: [ArcSoft Connection Service] c:\program files\common files\arcsoft\connection service\bin\ACDaemon.exe mRun: [mcpltui_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey StartupFolder: c:\users\andy\appdata\roaming\micros~1\windows\startm~1\programs\startup\hauppa~1.lnk - c:\program files\hauppauge\devicecentral\HcwDCTrayTool.exe StartupFolder: c:\users\andy\appdata\roaming\micros~1\windows\startm~1\programs\startup\hauppa~2.lnk - c:\program files\hauppauge\devicecentral\HcwDCTrayTool.exe StartupFolder: c:\users\andy\appdata\roaming\microsoft\windows\start menu\programs\startup\HpM3Util.exe StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\e_spsu01.lnk - c:\windows\system32\spool\drivers\w32x86\3\E_SPSU01.EXE mPolicies-Explorer: BindDirectlyToPropertySetStorage = dword:0 mPolicies-System: EnableUIADesktopToggle = dword:0 IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200 IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000 IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll TCP: NameServer = 192.168.1.254 192.168.1.254 TCP: Interfaces\{9F5D8FD6-AF32-489B-A1BE-8220C9C14B1C} : DHCPNameServer = 192.168.1.254 192.168.1.254 Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - c:\program files\mcafee\msc\McSnIePl.dll Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\program files\mcafee\siteadvisor\McIEPlg.dll Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\program files\mcafee\siteadvisor\McIEPlg.dll Notify: GoToAssist - c:\program files\citrix\gotoassist\599\G2AWinLogon.dll Notify: igfxcui - igfxdev.dll LSA: Security Packages = kerberos msv1_0 schannel wdigest tspkg mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\32.0.1700.76\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome . ============= SERVICES / DRIVERS =============== . R2 AESTFilters;Andrea ST Filters Service;c:\windows\system32\AEstSrv.exe [2008-8-8 73728] R2 BT Help Wizard;BT Help Wizard;c:\program files\bt broadband desktop help\btbb\ma\8.3.1.7.bt.1.3\ma\bin\MAHostService.exe [2013-10-2 321024] R2 DockLoginService;Dock Login Service;c:\program files\dell\delldock\DockLogin.exe [2008-4-28 161048] R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-21 21504] R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\common files\mcafee\mcsvchost\McSvHost.exe [2011-11-28 167784] R2 McNaiAnn;McAfee VirusScan Announcer;c:\program files\common files\mcafee\platform\mcsvchost\McSvHost.exe [2013-12-13 281560] R2 mcpltsvc;McAfee Platform Services;c:\program files\common files\mcafee\platform\mcsvchost\McSvHost.exe [2013-12-13 281560] R2 pcCMService;pcCMService;c:\program files\common files\motive\pcCMService.exe [2013-5-16 376144] R2 SBSDWSCService;SBSD Security Center Service;c:\program files\spybot - search & destroy\SDWinSec.exe [2014-1-16 1153368] R3 HcwDevCentralService;HcwDevCentralService;c:\progra~1\hauppa~1\device~1\HCWDEV~1.EXE [2013-1-19 391504] R3 IntcHdmiAddService;Intel® High Definition Audio HDMI Service;c:\windows\system32\drivers\IntcHdmi.sys [2008-8-8 111616] S1 mfewfpk;McAfee Inc. mfewfpk;c:\windows\system32\drivers\mfewfpk.sys [2011-11-28 213392] S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384] S2 HomeNetSvc;McAfee Home Network;c:\program files\common files\mcafee\platform\mcsvchost\McSvHost.exe [2013-12-13 281560] S2 McAPExe;McAfee AP Service;c:\program files\mcafee\msc\McAPExe.exe [2013-12-13 145088] S2 McMPFSvc;McAfee Personal Firewall Service;c:\program files\common files\mcafee\platform\mcsvchost\McSvHost.exe [2013-12-13 281560] S2 McProxy;McAfee Proxy Service;c:\program files\common files\mcafee\platform\mcsvchost\McSvHost.exe [2013-12-13 281560] S2 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2011-11-28 236000] S2 mfecore;McAfee Anti-Malware Core;c:\program files\common files\mcafee\amcore\mcshield.exe [2013-12-13 643608] S2 mfefire;McAfee Firewall Core Service;c:\program files\common files\mcafee\systemcore\mfefire.exe [2011-11-28 169320] S2 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2011-3-13 572528] S2 mfevtp;McAfee Validation Trust Protection Service;c:\windows\system32\mfevtps.exe [2011-11-28 172416] S3 cfwids;McAfee Inc. cfwids;c:\windows\system32\drivers\cfwids.sys [2011-11-28 60920] S3 hcwE5bda;Hauppauge Siena Video Capture;c:\windows\system32\drivers\hcwE5bda.sys [2013-12-13 798704] S3 HipShieldK;McAfee Inc. HipShieldK;c:\windows\system32\drivers\HipShieldK.sys [2013-12-13 147912] S3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2011-11-28 65928] S3 mfefirek;McAfee Inc. mfefirek;c:\windows\system32\drivers\mfefirek.sys [2011-11-28 365416] S3 mfencbdc;McAfee Inc. mfencbdc;c:\windows\system32\drivers\mfencbdc.sys [2013-11-26 319808] S3 mfencrk;McAfee Inc. mfencrk;c:\windows\system32\drivers\mfencrk.sys [2013-11-26 80752] S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504] . =============== Created Last 30 ================ . 2014-01-18 09:19:18 -------- d-----w- c:\users\andy\appdata\roaming\Malwarebytes 2014-01-18 09:19:07 -------- d-----w- c:\programdata\Malwarebytes 2014-01-18 09:19:06 22856 ----a-w- c:\windows\system32\drivers\mbam.sys 2014-01-18 09:19:06 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware 2014-01-16 19:51:01 -------- d-----w- c:\programdata\Spybot - Search & Destroy 2014-01-16 19:51:01 -------- d-----w- c:\program files\Spybot - Search & Destroy 2014-01-06 19:23:36 4558848 ----a-w- c:\windows\system32\GPhotos.scr 2014-01-04 20:26:13 303104 ----a-w- c:\users\andy\appdata\roaming\microsoft\windows\start menu\programs\startup\HpM3Util.exe . ==================== Find3M ==================== . 2013-11-26 22:06:42 10152 ----a-w- c:\windows\system32\drivers\mfeclnrk.sys 2013-11-26 22:06:22 80752 ----a-w- c:\windows\system32\drivers\mfencrk.sys 2013-11-26 22:06:00 319808 ----a-w- c:\windows\system32\drivers\mfencbdc.sys 2013-11-04 17:22:36 60920 ----a-w- c:\windows\system32\drivers\cfwids.sys 2013-11-04 17:17:14 213392 ----a-w- c:\windows\system32\drivers\mfewfpk.sys 2013-11-04 17:16:54 172416 ----a-w- c:\windows\system32\mfevtps.exe 2013-11-04 17:12:26 572528 ----a-w- c:\windows\system32\drivers\mfehidk.sys 2013-11-04 17:10:42 365416 ----a-w- c:\windows\system32\drivers\mfefirek.sys 2013-11-04 17:10:02 65928 ----a-w- c:\windows\system32\drivers\mfebopk.sys 2013-11-04 17:09:20 236000 ----a-w- c:\windows\system32\drivers\mfeavfk.sys 2013-11-04 17:08:22 133992 ----a-w- c:\windows\system32\drivers\mfeapfk.sys . ============= FINISH: 11:56:28.38 =============== . UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT . DDS (Ver_2012-11-20.01) . Microsoft® Windows Vista™ Home Basic Boot Device: \Device\HarddiskVolume3 Install Date: 08/08/2008 04:04:09 System Uptime: 18/01/2014 09:38:51 (2 hours ago) . Motherboard: Dell Inc. | | 0U990C Processor: Intel® Pentium® Dual CPU T2390 @ 1.86GHz | Microprocessor | 1867/133mhz . ==== Disk Partitions ========================= . C: is FIXED (NTFS) - 99 GiB total, 35.752 GiB free. D: is FIXED (NTFS) - 10 GiB total, 6.299 GiB free. E: is CDROM (UDF) . ==== Disabled Device Manager Items ============= . ==== System Restore Points =================== . RP309: 08/01/2014 12:06:27 - Scheduled Checkpoint RP310: 09/01/2014 14:48:33 - Scheduled Checkpoint RP311: 11/01/2014 17:22:25 - Scheduled Checkpoint RP312: 18/01/2014 10:18:26 - Scheduled Checkpoint . ==== Installed Programs ====================== . Adobe AIR Adobe Flash Player 11 ActiveX Adobe Reader X (10.1.1) Adobe Shockwave Player 11.5 Apple Application Support Apple Mobile Device Support Apple Software Update ArcSoft ShowBiz Bonjour BT Desktop Help BT NetProtect Plus BTHomeHub Cisco EAP-FAST Module Cisco LEAP Module Cisco PEAP Module Compatibility Pack for the 2007 Office system Conexant HDA D330 MDC V.92 Modem DealPly Dell-eBay Dell Dock Dell Getting Started Guide Dell Resource CD Dell Touchpad Dell Wireless WLAN Card Digital Line Detect EDocs EPSON PhotoQuicker3.2 EPSON Printer Software Facebook Video Calling 2.0.0.447 Google Chrome Google Toolbar for Internet Explorer Google Update Helper GoToAssist Corporate Hauppauge Capture Hauppauge Device Central Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595) Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484) Intel® Matrix Storage Manager Java Auto Updater Java 6 Update 24 Java 6 Update 5 Malwarebytes Anti-Malware version 1.75.0.1300 MediaDirect Microsoft .NET Framework 3.5 SP1 Microsoft .NET Framework 4 Client Profile Microsoft Office File Validation Add-In Microsoft Office PowerPoint Viewer 2007 (English) Microsoft Office Professional Edition 2003 Microsoft Silverlight Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 Microsoft Visual C++ 2005 Redistributable Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.51106 Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.51106 Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.51106 Modem Diagnostic Tool My Dell OutlookAddinSetup Picasa 3 QuickSet QuickTime Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424) Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708) Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663) Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870) Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636) Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351) Shared C Run-time for x86 Spybot - Search & Destroy Update for Microsoft .NET Framework 3.5 SP1 (KB963707) Update for Microsoft .NET Framework 4 Client Profile (KB2468871) Update for Microsoft .NET Framework 4 Client Profile (KB2533523) VideoCam Suite 2.0 XSplit . ==== Event Viewer Messages From Past Week ======== . 18/01/2014 10:25:05, Error: Service Control Manager [7000] - The MBAMSwissArmy service failed to start due to the following error: A device attached to the system is not functioning. 18/01/2014 09:44:26, Error: Service Control Manager [7000] - The BCM42RLY service failed to start due to the following error: The system cannot find the file specified. 18/01/2014 09:41:27, Error: Service Control Manager [7000] - The McAfee Inc. mfehidk service failed to start due to the following error: A device attached to the system is not functioning. 18/01/2014 09:41:25, Error: Service Control Manager [7001] - The McAfee Validation Trust Protection Service service depends on the McAfee Inc. mfehidk service which failed to start because of the following error: A device attached to the system is not functioning. 18/01/2014 09:41:25, Error: Service Control Manager [7001] - The McAfee AP Service service depends on the McAfee Validation Trust Protection Service service which failed to start because of the following error: The dependency service or group failed to start. 18/01/2014 09:41:22, Error: Service Control Manager [7001] - The McAfee Home Network service depends on the McAfee Firewall Core Service service which failed to start because of the following error: The dependency service or group failed to start. 18/01/2014 09:41:22, Error: Service Control Manager [7001] - The McAfee Firewall Core Service service depends on the McAfee Validation Trust Protection Service service which failed to start because of the following error: The dependency service or group failed to start. 18/01/2014 09:39:20, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: mfewfpk 18/01/2014 09:39:20, Error: Service Control Manager [7001] - The McAfee Proxy Service service depends on the McAfee Firewall Core Service service which failed to start because of the following error: The dependency service or group failed to start. 18/01/2014 09:39:20, Error: Service Control Manager [7001] - The McAfee Personal Firewall Service service depends on the McAfee Firewall Core Service service which failed to start because of the following error: The dependency service or group failed to start. 18/01/2014 09:39:20, Error: Service Control Manager [7001] - The McAfee Anti-Malware Core service depends on the McAfee Validation Trust Protection Service service which failed to start because of the following error: The dependency service or group failed to start. 18/01/2014 09:39:20, Error: Service Control Manager [7000] - The SupportSoft Sprocket Service (dellsupportcenter) service failed to start due to the following error: The system cannot find the file specified. 18/01/2014 09:39:20, Error: Service Control Manager [7000] - The Parallel port driver service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. 18/01/2014 09:39:20, Error: Service Control Manager [7000] - The McAfee Inc. mfeavfk service failed to start due to the following error: A device attached to the system is not functioning. 18/01/2014 09:39:20, Error: Service Control Manager [7000] - The McAfee Inc. mfeapfk service failed to start due to the following error: Indicates two revision levels are incompatible. 17/01/2014 19:03:36, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the McAfee Platform Services service to connect. 17/01/2014 19:03:36, Error: Service Control Manager [7000] - The McAfee Platform Services service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion. 17/01/2014 19:03:36, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service mcpltsvc with arguments "" in order to run the server: {20966775-18A4-4299-B8E3-772C336B52A7} 17/01/2014 19:03:35, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service mcpltsvc with arguments "" in order to run the server: {26608B46-476A-4BF1-9CC6-AFEA28EBBC17} 16/01/2014 20:50:08, Error: EventLog [6008] - The previous system shutdown at 20:30:57 on 16/01/2014 was unexpected. 15/01/2014 17:31:20, Error: Service Control Manager [7034] - The syshost32 service terminated unexpectedly. It has done this 1 time(s). 11/01/2014 23:48:00, Error: EventLog [6008] - The previous system shutdown at 23:46:10 on 11/01/2014 was unexpected. 11/01/2014 22:45:13, Error: EventLog [6008] - The previous system shutdown at 22:43:37 on 11/01/2014 was unexpected. 11/01/2014 21:42:25, Error: EventLog [6008] - The previous system shutdown at 21:40:48 on 11/01/2014 was unexpected. 11/01/2014 20:27:06, Error: EventLog [6008] - The previous system shutdown at 20:25:28 on 11/01/2014 was unexpected. . ==== End Of File =========================== As DDS seems to show, the firewall & anti-virus will not turn on – McAfee seems to be ‘over-riding’ the Windows firewall, but I’ve no idea if that’s how it’s supposed to be. Either way, firewall & anti-virus are still being stopped by something. Many thanks again, Chris

I’ve had my mate’s laptop dumped on me (!), the log is below: Malwarebytes Anti-Malware 1.75.0.1300 www.malwarebytes.org Database version: v2013.04.04.07 Windows Vista Service Pack 2 x86 NTFS Internet Explorer 9.0.8112.16421 Andy :: ANDY-PC [administrator] 18/01/2014 09:19:41 mbam-log-2014-01-18 (09-19-41).txt Scan type: Quick scan Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM Scan options disabled: P2P Objects scanned: 234884 Time elapsed: 12 minute(s), 8 second(s) Memory Processes Detected: 1 c:\windows\installer\{a31bd149-2620-ffd0-2875-c11d0838dc98}\syshost.exe (Trojan.Agent) -> 2396 -> Delete on reboot. Memory Modules Detected: 0 (No malicious items detected) Registry Keys Detected: 1 HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\SYSHOST32 (Trojan.Agent) -> Quarantined and deleted successfully. Registry Values Detected: 1 HKLM\SYSTEM\CurrentControlSet\Services\syshost32|ImagePath (Trojan.Agent) -> Data: "C:\Windows\Installer\{A31BD149-2620-FFD0-2875-C11D0838DC98}\syshost.exe" /service -> Quarantined and deleted successfully. Registry Data Items Detected: 0 (No malicious items detected) Folders Detected: 0 (No malicious items detected) Files Detected: 19 C:\Users\Andy\AppData\Local\Temp\1831092.Uninstall\Uninstall.exe (Adware.Agent) -> Quarantined and deleted successfully. c:\users\andy\appdata\local\temp\syshost.exe (Exploit.Drop.GS) -> Delete on reboot. c:\users\julietwise\appdata\local\temp\syshost.exe (Exploit.Drop.GS) -> Delete on reboot. c:\windows\serviceprofiles\localservice\appdata\local\temp\syshost.exe (Exploit.Drop.GS) -> Delete on reboot. c:\windows\serviceprofiles\networkservice\appdata\local\temp\syshost.exe (Exploit.Drop.GS) -> Delete on reboot. c:\windows\temp\syshost.exe (Exploit.Drop.GS) -> Delete on reboot. c:\users\andy\appdata\local\syshost.exe (Exploit.Drop.GSLAD) -> Delete on reboot. c:\users\julietwise\appdata\local\syshost.exe (Exploit.Drop.GSLAD) -> Delete on reboot. c:\windows\serviceprofiles\localservice\appdata\local\syshost.exe (Exploit.Drop.GSLAD) -> Delete on reboot. c:\windows\serviceprofiles\networkservice\appdata\local\syshost.exe (Exploit.Drop.GSLAD) -> Delete on reboot. c:\windows\system32\config\systemprofile\appdata\local\syshost.exe (Exploit.Drop.GSLAD) -> Delete on reboot. c:\users\andy\syshost.exe (Exploit.Drop.GS) -> Delete on reboot. c:\users\julietwise\syshost.exe (Exploit.Drop.GS) -> Delete on reboot. c:\users\public\syshost.exe (Exploit.Drop.GS) -> Delete on reboot. c:\windows\serviceprofiles\localservice\syshost.exe (Exploit.Drop.GS) -> Delete on reboot. c:\windows\serviceprofiles\networkservice\syshost.exe (Exploit.Drop.GS) -> Delete on reboot. c:\windows\system32\config\systemprofile\syshost.exe (Exploit.Drop.GS) -> Delete on reboot. c:\windows\syshost.exe (Trojan.Downloader) -> Delete on reboot. c:\windows\installer\{a31bd149-2620-ffd0-2875-c11d0838dc98}\syshost.exe (Trojan.Agent) -> Delete on reboot. (end) The laptop is still getting alert messages so I (we) would be most grateful for some help with this. Thanks in anticipation, Chris

I've unistalled SAS & run ATF Cleaner, as you suggested. I also cleared 'all but the last' Restore Points & my wife now has 29.6GB of free space on 'C' - more than it's been for a long time. Thanks once again for looking at this Larry - your help (& reassurance) is hugely appreciated. Unless you say otherwise, I'll take your last reply as 'mission accomplished'. Happy Christams Larry, Cheers, Chris

On the whole it looks okay, except that the disk space on 'C' is filling up quickly again: It's down to 18.8 GB free, that's five or six gig used in a week. Perhaps it's the MB & SAS I installed - plus some huge Windows updates this week? Would clearing out the Restore Points be all that's required? Many thanks again Larry, Cheers, Chris

Thanks for the reply Larry (sorry for the slight delay - I didn't realise you had replied). Logs copied & pasted below: DDS (Ver_2012-11-20.01) - NTFS_x86 Internet Explorer: 9.0.8112.16526 Run by **** at 15:35:37 on 2013-12-13 Microsoft® Windows Vista™ Business 6.0.6002.2.1252.44.1033.18.3002.1552 [GMT 0:00] . AV: Microsoft Security Essentials *Enabled/Updated* {641105E6-77ED-3F35-A304-765193BCB75F} SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} SP: Microsoft Security Essentials *Enabled/Updated* {DF70E402-51D7-30BB-99B4-4D23E83BFDE2} . ============== Running Processes ================ . C:\Windows\system32\wininit.exe C:\Windows\system32\lsm.exe C:\Windows\system32\nvvsvc.exe C:\Program Files\Microsoft Security Client\MsMpEng.exe C:\Windows\system32\SLsvc.exe C:\Windows\RtkAudioService.exe C:\Windows\system32\rundll32.exe C:\Windows\system32\WLANExt.exe C:\Windows\system32\taskeng.exe C:\Windows\System32\spoolsv.exe C:\Program Files\Protector Suite QL\upeksvr.exe d:\Program Files\SUPERAntiSpyware\SASCORE.EXE C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe c:\Program Files\Adobe\Photoshop Elements 6.0\PhotoshopElementsFileAgent.exe C:\Windows\System32\bgsvcgen.exe C:\Program Files\Intel\WiFi\bin\EvtEng.exe C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe C:\Program Files\Windows Server\Bin\SharedServiceHost.exe c:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe d:\Program Files\Malwarebytes\mbamscheduler.exe C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE C:\Windows\Microsoft.NET\Framework\v4.0.30319\SMSvcHost.exe C:\Program Files\Sony\Network Utility\NSUService.exe C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe C:\Program Files\Cyberlink\Shared files\RichVideo.exe C:\Program Files\Sony\VAIO Event Service\VESMgr.exe C:\Program Files\Sony\VAIO Power Management\SPMService.exe C:\Windows\system32\DllHost.exe C:\Program Files\Windows Server\Bin\WSConnectorUpdate.exe C:\Windows\system32\SearchIndexer.exe C:\Windows\system32\DRIVERS\xaudio.exe C:\Program Files\Windows Server\Bin\LANConfigSvc.exe C:\Windows\System32\WUDFHost.exe C:\Program Files\Sony\VAIO Event Service\VESMgrSub.exe C:\Windows\system32\DllHost.exe C:\Windows\system32\taskeng.exe C:\Windows\system32\Dwm.exe C:\Program Files\Sony\VAIO Power Management\SPMgr.exe C:\Windows\Explorer.EXE C:\Program Files\Windows Server\Bin\ProviderRegistryService.exe C:\Program Files\Apoint\Apoint.exe C:\Windows\System32\rundll32.exe C:\Windows\System32\hkcmd.exe C:\Windows\System32\igfxpers.exe C:\Program Files\Microsoft Security Client\msseces.exe C:\Program Files\Windows Server\Bin\SharedServiceHost.exe D:\Program Files\realplayer\Update\realsched.exe C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe C:\Program Files\Windows Server\Bin\Launchpad.exe C:\Program Files\Windows Server\Bin\SharedServiceHost.exe D:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe C:\Program Files\Windows Server\Bin\SharedServiceHost.exe C:\Windows\system32\igfxsrvc.exe C:\Program Files\Windows Server\Bin\SharedServiceHost.exe C:\Program Files\Microsoft Security Client\NisSrv.exe C:\Windows\system32\wbem\wmiprvse.exe C:\Program Files\Windows Media Player\wmpnscfg.exe C:\Program Files\Windows Media Player\wmpnetwk.exe C:\Windows\system32\wbem\unsecapp.exe C:\Program Files\Protector Suite QL\psqltray.exe C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ArcCon.ac C:\Program Files\Apoint\ApMsgFwd.exe D:\Program Files\Microsoft Office\Office10\msoffice.exe C:\Windows\Microsoft.NET\Framework\v4.0.30319\WPF\WPFFontCache_v0400.exe C:\Program Files\Apoint\Apntex.exe C:\Windows\system32\conime.exe D:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE C:\Program Files\Microsoft Security Client\MpCmdRun.exe C:\Windows\system32\SearchProtocolHost.exe C:\Windows\system32\SearchFilterHost.exe C:\Windows\system32\wbem\wmiprvse.exe C:\Windows\system32\svchost.exe -k DcomLaunch C:\Windows\system32\svchost.exe -k rpcss C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted C:\Windows\system32\svchost.exe -k netsvcs C:\Windows\system32\svchost.exe -k GPSvcGroup C:\Windows\system32\svchost.exe -k LocalService C:\Windows\system32\svchost.exe -k NetworkService C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork C:\Windows\system32\svchost.exe -k bthsvcs C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted C:\Windows\system32\svchost.exe -k imgsvc C:\Windows\System32\svchost.exe -k WerSvcGroup C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation . ============== Pseudo HJT Report =============== . BHO: Adobe PDF Reader Link Helper: {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049C3E9-B461-4BC5-8870-4C09146192CA} - c:\programdata\real\realplayer\browserrecordplugin\ie\rpbrowserrecordplugin.dll BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre6\bin\ssv.dll BHO: Adobe PDF Conversion Toolbar Helper: {AE7CD045-E861-484f-8273-0445EE161910} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll BHO: WOT Helper: {C920E44A-7F78-4E64-BDD7-A57026E7FEB7} - c:\program files\wot\WOT.dll BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre6\bin\jp2ssv.dll TB: Adobe PDF: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll TB: WOT: {71576546-354D-41C9-AAE8-31F2EC22BF0D} - c:\program files\wot\WOT.dll TB: Adobe PDF: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll TB: WOT: {71576546-354D-41c9-AAE8-31F2EC22BF0D} - c:\program files\wot\WOT.dll EB: Adobe PDF: {182EC0BE-5110-49C8-A062-BEB1D02A220B} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll uRun: [5085195] i:\user\tmp\5085195.exe uRun: [sUPERAntiSpyware] d:\program files\superantispyware\SUPERAntiSpyware.exe mRun: [RtHDVCpl] RtHDVCpl.exe mRun: [Apoint] c:\program files\apoint\Apoint.exe mRun: [PSQLLauncher] "c:\program files\protector suite ql\launcher.exe" /startup mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit mRun: [igfxTray] c:\windows\system32\igfxtray.exe mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe mRun: [Persistence] c:\windows\system32\igfxpers.exe mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey mRun: [TkBellExe] "d:\program files\realplayer\update\realsched.exe" -osboot mRun: [ArcSoft Connection Service] c:\program files\common files\arcsoft\connection service\bin\ACDaemon.exe mRun: [Launchpad] c:\program files\windows server\bin\Launchpad.exe -autostart mRun: [skytel] Skytel.exe StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\micros~1.lnk - d:\program files\microsoft office\office10\OSA.EXE StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\autoru~1\hdwrit~1.lnk - c:\program files\common files\panasonic\hd writer autostart\HDWriterAutoStart.exe uPolicies-Explorer: NoDriveTypeAutoRun = dword:145 mPolicies-Explorer: BindDirectlyToPropertySetStorage = dword:0 mPolicies-System: EnableUIADesktopToggle = dword:0 mPolicies-System: DisableCAD = dword:1 IE: Append to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html IE: Convert link target to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html IE: Convert link target to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html IE: Convert selected links to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html IE: Convert selected links to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html IE: Convert selection to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html IE: Convert selection to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html IE: Convert to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html IE: E&xport to Microsoft Excel - d:\progra~1\micros~1\office11\EXCEL.EXE/3000 IE: Send image to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie_ctx.htm IE: Send page to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie.htm IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0010-ABCDEFFEDCBC} - c:\program files\java\jre6\bin\ssv.dll IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\widcomm\bluetooth software\btsendto_ie.htm . INFO: HKCU has more than 50 listed domains. If you wish to scan all of them, select the 'Force scan all domains' option. . . INFO: HKLM has more than 50 listed domains. If you wish to scan all of them, select the 'Force scan all domains' option. . TCP: NameServer = 192.168.1.254 TCP: Interfaces\{776A9614-3E3A-4350-A780-A90AEAE6BF27} : DHCPNameServer = 192.168.1.254 TCP: Interfaces\{EA854BEC-15D0-40B1-B9F6-E093D1B667C7} : DHCPNameServer = 192.168.1.254 Handler: lbxfile - {56831180-F115-11d2-B6AA-00104B2B9943} - d:\program files\libronix dls\system\FileProt.dll Handler: lbxres - {24508F1B-9E94-40EE-9759-9AF5795ADF52} - d:\program files\libronix dls\system\ResProt.dll Handler: wot - {C2A44D6B-CB9F-4663-88A6-DF2F26E4D952} - c:\program files\wot\WOT.dll Notify: igfxcui - igfxdev.dll Notify: psfus - c:\windows\system32\psqlpwd.dll Notify: VESWinlogon - VESWinlogon.dll SEH: SABShellExecuteHook Class - {5AE067D3-9AFB-48E0-853A-EBB7F4A000DA} - d:\program files\superantispyware\SASSEH.DLL LSA: Notification Packages = scecli psqlpwd LSA: Security Packages = kerberos msv1_0 schannel wdigest tspkg . ============= SERVICES / DRIVERS =============== . R0 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2013-9-27 214696] R0 shpf;Sony HDD Protection Filter Driver;c:\windows\system32\drivers\shpf.sys [2008-7-7 22560] R1 SASDIFSV;SASDIFSV;d:\program files\superantispyware\sasdifsv.sys [2011-7-22 12880] R1 SASKUTIL;SASKUTIL;d:\program files\superantispyware\SASKUTIL.SYS [2011-7-12 67664] R2 !SASCORE;SAS Core Service;d:\program files\superantispyware\SASCore.exe [2013-10-10 120088] R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-21 21504] R2 HealthAlertsSvc;Windows Server Health Service;c:\program files\windows server\bin\SharedServiceHost.exe [2011-3-2 30592] R2 LANConfig;Windows Server LAN Configuration;c:\program files\windows server\bin\LANConfigSvc.exe [2011-3-2 27520] R2 MBAMScheduler;MBAMScheduler;d:\program files\malwarebytes\mbamscheduler.exe [2013-12-7 418376] R2 NisDrv;Microsoft Network Inspection System;c:\windows\system32\drivers\NisDrvWFP.sys [2010-10-24 104768] R2 NotificationsProviderSvc;Windows Server Notifications Provider Service;c:\program files\windows server\bin\SharedServiceHost.exe [2011-3-2 30592] R2 NSUService;NSUService;c:\program files\sony\network utility\NSUService.exe [2008-9-22 299008] R2 providers_system;Windows Server Download Service;c:\program files\windows server\bin\SharedServiceHost.exe [2011-3-2 30592] R2 regi;regi;c:\windows\system32\drivers\regi.sys [2007-4-18 11032] R2 RtkAudioService;Realtek Audio Service;c:\windows\RTKAUDIOSERVICE.EXE [2008-7-7 98304] R2 ServiceProviderRegistry;Windows Server Service Provider Registry;c:\program files\windows server\bin\ProviderRegistryService.exe [2012-11-2 41568] R2 SqmProviderSvc;Windows Server SQM Service;c:\program files\windows server\bin\SharedServiceHost.exe [2011-3-2 30592] R2 VAIO Power Management;VAIO Power Management;c:\program files\sony\vaio power management\SPMService.exe [2008-7-7 411488] R2 WSConnectorUpdate;Windows Server Connector Update;c:\program files\windows server\bin\WSConnectorUpdate.exe [2011-3-2 162176] R2 WSS_ComputerBackupProviderSvc;Windows Server Client Computer Backup Provider Service;c:\program files\windows server\bin\SharedServiceHost.exe [2011-3-2 30592] R3 BackupReader;BackupReader;c:\windows\system32\drivers\BackupReader.sys [2011-3-2 53504] R3 e1yexpress;Intel® Gigabit Network Connections Driver;c:\windows\system32\drivers\e1y6032.sys [2008-4-9 224384] R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2013-12-7 22856] R3 NETw5v32;Intel® Wireless WiFi Link Adapter Driver for Windows Vista 32 Bit ;c:\windows\system32\drivers\NETw5v32.sys [2008-4-28 3658752] R3 NisSrv;Microsoft Network Inspection;c:\program files\microsoft security client\NisSrv.exe [2013-10-23 280288] R3 SFEP;Sony Firmware Extension Parser;c:\windows\system32\drivers\SFEP.sys [2008-1-7 9344] R3 SPI;Sony Programmable I/O Control Device;c:\windows\system32\drivers\SonyPI.sys [2008-1-7 14720] R3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2013-7-20 754856] S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384] S2 initMonitor;Windows Server Initialization Service;c:\program files\windows server\bin\SharedServiceHost.exe [2011-3-2 30592] S2 MBAMService;MBAMService;d:\program files\malwarebytes\mbamservice.exe [2013-12-7 701512] S3 btwl2cap;Bluetooth L2CAP Service;c:\windows\system32\drivers\btwl2cap.sys [2008-7-7 28464] S3 pwdrvio;pwdrvio;c:\windows\system32\pwdrvio.sys [2009-12-31 16456] S3 pwdspio;pwdspio;c:\windows\system32\pwdspio.sys [2009-12-31 11088] . =============== File Associations =============== . ShellExec: DigitalTheatre.exe: open="d:\program files\arcsoft\totalmedia extreme\digital theatre\uDTStart.exe" "%1" . =============== Created Last 30 ================ . 2013-12-12 18:06:22 7772552 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{e4fbfa14-77c3-46bc-9fce-6929fcd8b9e7}\mpengine.dll 2013-12-11 10:25:46 7772552 ------w- c:\programdata\microsoft\microsoft antimalware\definition updates\backup\mpengine.dll 2013-12-11 07:42:35 2050560 ----a-w- c:\windows\system32\win32k.sys 2013-12-11 07:42:33 335360 ----a-w- c:\windows\system32\SysFxUI.dll 2013-12-11 07:42:33 167936 ----a-w- c:\windows\system32\drivers\portcls.sys 2013-12-11 07:42:32 130048 ----a-w- c:\windows\system32\drivers\drmk.sys 2013-12-11 07:42:31 36864 ----a-w- c:\windows\system32\wshcon.dll 2013-12-11 07:42:31 172032 ----a-w- c:\windows\system32\scrrun.dll 2013-12-11 07:42:31 155648 ----a-w- c:\windows\system32\wscript.exe 2013-12-11 07:42:31 135168 ----a-w- c:\windows\system32\cscript.exe 2013-12-11 07:42:31 131072 ----a-w- c:\windows\system32\wshom.ocx 2013-12-11 07:42:30 158208 ----a-w- c:\windows\system32\imagehlp.dll 2013-12-07 19:54:00 -------- d-----w- c:\program files\WOT 2013-12-07 15:51:19 -------- d-----w- c:\users\anna\appdata\roaming\SUPERAntiSpyware.com 2013-12-07 15:50:42 -------- d-----w- c:\programdata\SUPERAntiSpyware.com 2013-12-07 11:21:24 22856 ----a-w- c:\windows\system32\drivers\mbam.sys 2013-12-06 11:18:08 719224 ------w- c:\programdata\microsoft\microsoft antimalware\definition updates\{ae2a31b4-6bce-41eb-8412-c675cf31574d}\gapaengine.dll . ==================== Find3M ==================== . 2013-11-19 10:21:30 230048 ------w- c:\windows\system32\MpSigStub.exe 2013-11-14 22:50:50 1806848 ----a-w- c:\windows\system32\jscript9.dll 2013-11-14 22:42:41 1129472 ----a-w- c:\windows\system32\wininet.dll 2013-11-14 22:42:32 1427968 ----a-w- c:\windows\system32\inetcpl.cpl 2013-11-14 22:38:54 142848 ----a-w- c:\windows\system32\ieUnatt.exe 2013-11-14 22:38:16 420864 ----a-w- c:\windows\system32\vbscript.dll 2013-11-14 22:35:52 2382848 ----a-w- c:\windows\system32\mshtml.tlb 2013-10-30 02:13:01 1304064 ----a-w- c:\windows\system32\WMALFXGFXDSP.dll 2013-10-17 06:44:27 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl 2013-10-17 06:44:27 692616 ----a-w- c:\windows\system32\FlashPlayerApp.exe 2013-10-11 02:08:02 444928 ----a-w- c:\windows\system32\IKEEXT.DLL 2013-10-11 02:07:57 596480 ----a-w- c:\windows\system32\FWPUCLNT.DLL 2013-10-03 12:45:50 297984 ----a-w- c:\windows\system32\gdi32.dll 2013-10-03 12:45:45 993792 ----a-w- c:\windows\system32\crypt32.dll 2013-09-27 09:53:06 214696 ----a-w- c:\windows\system32\drivers\MpFilter.sys 2013-09-27 09:53:06 104768 ----a-w- c:\windows\system32\drivers\NisDrvWFP.sys 2008-10-11 11:15:17 774144 ----a-w- c:\program files\RngInterstitial.dll . ============= FINISH: 15:36:36.52 =============== . DDS (Ver_2012-11-20.01) . Microsoft® Windows Vista™ Business Boot Device: \Device\HarddiskVolume2 Install Date: 22/09/2008 18:56:31 System Uptime: 13/12/2013 13:35:50 (2 hours ago) . Motherboard: Sony Corporation | | VAIO Processor: Intel® Core2 Duo CPU P8600 @ 2.40GHz | N/A | 2401/266mhz . ==== Disk Partitions ========================= . C: is FIXED (NTFS) - 65 GiB total, 19.016 GiB free. D: is FIXED (NTFS) - 15 GiB total, 9.295 GiB free. E: is FIXED (NTFS) - 200 GiB total, 83.446 GiB free. F: is Removable G: is Removable H: is CDROM () I: is FIXED (NTFS) - 11 GiB total, 7.776 GiB free. . ==== Disabled Device Manager Items ============= . Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318} Description: Microsoft ISATAP Adapter Device ID: ROOT\*ISATAP\0002 Manufacturer: Microsoft Name: Microsoft ISATAP Adapter #3 PNP Device ID: ROOT\*ISATAP\0002 Service: tunnel . ==== System Restore Points =================== . RP1265: 06/12/2013 13:57:04 - Scheduled Checkpoint RP1266: 07/12/2013 19:53:35 - Installed WOT for Internet Explorer RP1267: 09/12/2013 08:53:25 - Windows Update RP1268: 10/12/2013 13:12:36 - Scheduled Checkpoint RP1269: 11/12/2013 13:26:50 - Scheduled Checkpoint RP1270: 11/12/2013 19:07:52 - Windows Update RP1271: 12/12/2013 13:43:35 - Scheduled Checkpoint RP1272: 13/12/2013 13:49:33 - Scheduled Checkpoint . ==== Installed Programs ====================== . Adobe Acrobat 8 Standard - English, Français, Deutsch Adobe Acrobat 8.3.1 - CPSID_83708 Adobe Acrobat 8.3.1 Standard Adobe Acrobat and Reader 8.1.2 Security Update 1 (KB403742) Adobe AIR Adobe Flash Player 11 ActiveX Adobe Photoshop Elements 6.0 Alps Pointing-device for VAIO Amazon MP3 Downloader 1.0.9 Apple Software Update Aqua Bubble Arcade Lines 1.81 ArcSoft TotalMedia Extreme ArcSoft WebCam Companion 2 Bible Data Type System Files Canon Inkjet Printer Driver Add-On Module Canon MP Navigator 1.0 Canon MP780 Canon ScanGear Starter Common System Files Compatibility Pack for the 2007 Office system CutePDF Writer 2.7 CyberLink PhotoNow CyberLink PowerDirector Defraggler Family Tree Maker 2009 Family Tree Maker 2010 Family Tree Maker 2012 FastStone Image Viewer 3.6 Google Earth Graphical Query Editor HD Writer AE 2.0 HDAUDIO SoftV92 Data Fax Modem with SmartCP Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595) Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484) Hoyle Board Games 2003 Hoyle Puzzle and Board Games Intel PROSet Wireless Intel® PROSet/Wireless WiFi Software Intel® Matrix Storage Manager Jane Greenoff Pattern Creator 2 Java 6 Update 10 Java 6 Update 6 Java 6 Update 7 Libronix Digital Library System Libronix DLS Application LibronixUpdate LLS Resource Driver Malwarebytes Anti-Malware version 1.75.0.1300 Microsoft .NET Framework 3.5 SP1 Microsoft .NET Framework 4 Client Profile Microsoft .NET Framework 4 Extended Microsoft AutoRoute 2002 Microsoft Easy Assist v2 Microsoft Office 2003 Web Components Microsoft Office File Validation Add-In Microsoft Office Professional Edition 2003 Microsoft Office Small Business Connectivity Components Microsoft Office Sounds Microsoft Outlook Personal Folders Backup Microsoft Primary Interoperability Assemblies 2005 Microsoft Security Client Microsoft Security Essentials Microsoft Silverlight Microsoft SQL Server Compact 3.5 SP1 English Microsoft SQL Server Native Client Microsoft SQL Server Setup Support Files (English) Microsoft SQL Server VSS Writer Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 Microsoft Visual C++ 2005 Redistributable Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 Microsoft Word 2002 Microsoft WSE 3.0 MP3 Rocket MSXML 4.0 SP2 (KB936181) MSXML 4.0 SP2 (KB941833) MSXML 4.0 SP2 (KB954430) MSXML 4.0 SP2 (KB973688) My Club VAIO Nikon Scan NVIDIA Drivers OEB Resource Driver OGA Notifier 2.0.0048.0 Partition Wizard Home Edition 4.2.2 PDF Resource Driver Protector Suite QL 5.6 QuickTime RealArcade RealNetworks - Microsoft Visual C++ 2008 Runtime RealPlayer Realtek High Definition Audio Driver RealUpgrade 1.1 Roxio Central Audio Roxio Central Copy Roxio Central Core Roxio Central Data Roxio Central Tools Roxio Easy Media Creator 10 LJ Roxio Easy Media Creator Home Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111) Security Update for Microsoft .NET Framework 3.5 SP1 (KB2736416) Security Update for Microsoft .NET Framework 3.5 SP1 (KB2840629) Security Update for Microsoft .NET Framework 3.5 SP1 (KB2861697) Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708) Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663) Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870) Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636) Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078) Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121) Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405) Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827) Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449) Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428) Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019) Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595) Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642) Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576) Security Update for Microsoft .NET Framework 4 Client Profile (KB2832407) Security Update for Microsoft .NET Framework 4 Client Profile (KB2835393) Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628) Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628v2) Security Update for Microsoft .NET Framework 4 Client Profile (KB2858302v2) Security Update for Microsoft .NET Framework 4 Client Profile (KB2861188) Security Update for Microsoft .NET Framework 4 Extended (KB2487367) Security Update for Microsoft .NET Framework 4 Extended (KB2656351) Security Update for Microsoft .NET Framework 4 Extended (KB2736428) Security Update for Microsoft .NET Framework 4 Extended (KB2742595) Security Update for Microsoft .NET Framework 4 Extended (KB2858302v2) Security Update for Windows Media Encoder (KB2447961) Security Update for Windows Media Encoder (KB954156) Security Update for Windows Media Encoder (KB979332) Sentence Diagramming Setting Utility Series SmartSound Quicktracks Plugin SpywareBlaster 4.6 SUPERAntiSpyware Update for Microsoft .NET Framework 3.5 SP1 (KB963707) Update for Microsoft .NET Framework 4 Client Profile (KB2468871) Update for Microsoft .NET Framework 4 Client Profile (KB2533523) Update for Microsoft .NET Framework 4 Client Profile (KB2600217) Update for Microsoft .NET Framework 4 Client Profile (KB2836939) Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) Update for Microsoft .NET Framework 4 Extended (KB2468871) Update for Microsoft .NET Framework 4 Extended (KB2533523) Update for Microsoft .NET Framework 4 Extended (KB2600217) Update for Microsoft .NET Framework 4 Extended (KB2836939) Update for Microsoft .NET Framework 4 Extended (KB2836939v3) VAIO Control Center VAIO Data Restore Tool VAIO Event Service VAIO Guide VAIO Power Management VAIO Presentation Support VAIO Smart Network VAIO Wallpaper Contents Visual C++ 2008 x86 Runtime - (v9.0.30729) Visual C++ 2008 x86 Runtime - v9.0.30729.01 WIDCOMM Bluetooth Software 6.1.0.2200 Windows Home Server 2011 Connector Windows Installer Clean Up Windows Media Encoder 9 Series WinDVD for VAIO WOT for Internet Explorer . ==== Event Viewer Messages From Past Week ======== . 13/12/2013 08:55:45, Error: Service Control Manager [7000] - The Parallel port driver service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. 13/12/2013 08:54:06, Error: volmgr [46] - Crash dump initialization failed! 10/12/2013 09:25:42, Error: EventLog [6008] - The previous system shutdown at 08:18:55 on 10/12/2013 was unexpected. . ==== End Of File =========================== (No idea why the font changed - sorry.) Cheers, Chris

Below is the 'after' Malwarebytes log: Malwarebytes Anti-Malware 1.75.0.1300 www.malwarebytes.org Database version: v2013.12.07.03 Windows Vista Service Pack 2 x86 NTFS Internet Explorer 9.0.8112.16421 < user > 07/12/2013 11:22:39 mbam-log-2013-12-07 (11-22-39).txt Scan type: Full scan (C:\|D:\|E:\|I:\|) Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM Scan options disabled: P2P Objects scanned: 415841 Time elapsed: 2 hour(s), 14 minute(s), 55 second(s) Memory Processes Detected: 0 (No malicious items detected) Memory Modules Detected: 0 (No malicious items detected) Registry Keys Detected: 2 HKCR\MyScrapNook_12Installer.Start (PUP.Optional.MyScrapNook.A) -> Quarantined and deleted successfully. HKCR\MyScrapNook_12Installer.Start.1 (PUP.Optional.MyScrapNook.A) -> Quarantined and deleted successfully. Registry Values Detected: 1 HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run|YiIjNuJIAS.exe (Trojan.FakeAlert) -> Data: I:\User\TMP\YiIjNuJIAS.exe -> Quarantined and deleted successfully. Registry Data Items Detected: 0 (No malicious items detected) Folders Detected: 0 (No malicious items detected) Files Detected: 0 (No malicious items detected) (end) My wife's computer kept returning 'disk full' errors over the last couple of months. We also run WOT browser protection in IE and I noticed that it was prevented from running: it never occured to me that it might be a virus until I Googled the symptoms. A post here (or maybe HijackThis) said to scan with MB and with SuperAntiSpyware. MB found & deleted the above, SAS only found four tracking cookies - DoubleClick and three I've never heard of - and I deleted them, even though it said they were not actually harmful. The symptoms are now gone and latest scans are 'no threats found' (horrah!), but I have no idea if any damage was done, or if there may be a problem still hidden. Should I do anything else? Many thanks, Chris

Thanks Maurice. I've just installed SpywareBlaster & the WOT add-on. (We used to use something called Squidoo but that seems to be something quite different now.) I'll sort the rest of you recomendations next week. Thanks again! Chris

That seems to have done the trick Maurice. Many thanks once again - you've been so generous and helpful. MSE is now happy & up-to-date and the scan was clear. I also did a Windows Update, just to check, and it's fine too. The Old Timer program deleted masses of stuff - but the users/temp folder still has all the guff inside that it had before. Can I just delete it all safely? (And why didn't OT get it all out? Does it even matter?) Anyway, you're a champ in my book Maurice. Many thanks again. I'll be back tomorrow. Cheers, Chris

Just noticed that the error is different: 2147023258. Windows Update error is the 80070666, above. Cheers again, Chris

That was quick! The SDRV is very short - this is the entire report: Report run at 29/06/2012 14:27:46 ------------------------------------------------------------------ Title: Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.129.688.0) Description: Install this update to revise the definition files that are used to detect viruses, spyware, and other potentially unwanted software. Once you have installed this item, it cannot be removed. Date/Time in GMT: 29/06/2012 08:50:41 Install mechanism: AutomaticUpdates Install error: -2147023258 Install status: Failed ------------------------------------------------------------------ Title: Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.129.688.0) Description: Install this update to revise the definition files that are used to detect viruses, spyware, and other potentially unwanted software. Once you have installed this item, it cannot be removed. Date/Time in GMT: 29/06/2012 08:42:43 Install mechanism: Microsoft Security Essentials (EDB4FA23-53B8-4AFA-8C5D-99752CCA7094) Install error: -2147023258 Install status: Failed ------------------------------------------------------------------ Title: Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.129.688.0) Description: Install this update to revise the definition files that are used to detect viruses, spyware, and other potentially unwanted software. Once you have installed this item, it cannot be removed. Date/Time in GMT: 29/06/2012 08:07:58 Install mechanism: Microsoft Security Essentials (EDB4FA23-53B8-4AFA-8C5D-99752CCA7094) Install error: -2147023258 Install status: Failed ------------------------------------------------------------------ Title: Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.129.640.0) Description: Install this update to revise the definition files that are used to detect viruses, spyware, and other potentially unwanted software. Once you have installed this item, it cannot be removed. Date/Time in GMT: 28/06/2012 18:00:48 Install mechanism: AutomaticUpdates Install error: -2147023258 Install status: Failed ------------------------------------------------------------------ Title: Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.129.640.0) Description: Install this update to revise the definition files that are used to detect viruses, spyware, and other potentially unwanted software. Once you have installed this item, it cannot be removed. Date/Time in GMT: 28/06/2012 17:55:51 Install mechanism: AutomaticUpdates Install error: -2147023258 Install status: Failed ------------------------------------------------------------------ Title: Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.129.640.0) Description: Install this update to revise the definition files that are used to detect viruses, spyware, and other potentially unwanted software. Once you have installed this item, it cannot be removed. Date/Time in GMT: 28/06/2012 17:55:29 Install mechanism: AutomaticUpdates Install error: -2147023258 Install status: Failed ------------------------------------------------------------------ Total number of updates found: 6 Number of updates succeeded: 0 Number of updates failed: 6 Number of updates aborted: 0 I looked in my temp folder (hidden files showing) and it's chocker - including av4 and avast4 files at the beginning and wuredist.cab at the end. I have no idea where these came from - I thought temp files were deleted on re-boot? Cheers, Chris