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  1. Good Afternoon, I, sadly, have a serious problem with a JavaScript -download- file from a malicious website. I had googled for a solution to my Adobe problem -PDF wont open nor does Flash Player work even though Adobe had been updated- when clicking on a google hyperlink the JavaScript file downloaded itself -unsolicited by me- it turms out MBAMs Website Blocking was disabled and thus the unwelcome download. I, alas, dont have much experiance with malicious Jave Script, hence I would appreciate help and good advice in resolving this issue. I have a Dell Desktop PC - OS Vista HomeBasic 32-Bit version. 1. Once I noticed the JS file dowload -View and Track your downloads- I noticed a red shield hyk....... file or was it hky......... file author cound not be verified. I was unfamiliar with a hyk or hky file jave script, hence I chose clear list and close. 2. I checked in the Downloads folder. There was indeed a JS file. I right-clicked the file and scanned it with both MBAM and Norton...both came up empty/clean. 3. I ran a Free On-line ESET scan...No Threats. 4. I sent the JS file from Downloads to Recycle Bin and emtied recycle bin. 5. I ran a Full MBAM and NIS scan...both came back empty/clean. 6. I ran Norton Power Eraser...which found something Bad in registry, restarted, and resolved Bad registry issue. 7. I ran a Free On-line Panda scan...No Infections. I am VERY MUCH concerned that the hyk JS file, or hky file, left something malicious behind such as a key logger, hidden file, or worse, which my programs cant detect, hence PLEASE tell me what I have to do in order for my computer to be clean an secure again. I thank you in advance for all your help and understanding and am looking forward to hearing from you soon. Scans... . DDS (Ver_2011-08-26.01) - NTFSx86 Internet Explorer: 9.0.8112.16421 Run by Mickey C at 13:29:33 on 2012-06-21 Microsoft® Windows Vista™ Home Basic 6.0.6002.2.1252.1.1033.18.3069.1750 [GMT -4:00] . AV: Norton Internet Security *Disabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF} SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} SP: Norton Internet Security *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202} FW: Norton Internet Security *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4} . ============== Running Processes =============== . C:\Windows\system32\wininit.exe C:\Windows\system32\lsm.exe C:\Windows\system32\svchost.exe -k DcomLaunch C:\Windows\system32\svchost.exe -k rpcss C:\Windows\system32\Ati2evxx.exe C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted C:\Windows\system32\svchost.exe -k netsvcs C:\Windows\system32\svchost.exe -k GPSvcGroup C:\Windows\system32\SLsvc.exe C:\Windows\system32\svchost.exe -k LocalService C:\Windows\system32\Ati2evxx.exe C:\Windows\system32\svchost.exe -k NetworkService C:\Windows\System32\spoolsv.exe C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\Program Files\iolo\common\lib\ioloServiceManager.exe C:\Program Files\Norton Internet Security\Engine\19.7.1.5\ccSvcHst.exe C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted C:\PROGRA~1\Dantz\RETROS~1\wdsvc.exe C:\Program Files\Dell Support Center\bin\sprtsvc.exe C:\Windows\system32\svchost.exe -k imgsvc C:\Windows\System32\svchost.exe -k WerSvcGroup C:\Windows\system32\SearchIndexer.exe C:\Windows\system32\DllHost.exe C:\Windows\system32\taskeng.exe C:\Program Files\Norton Internet Security\Engine\19.7.1.5\ccSvcHst.exe C:\Windows\system32\taskeng.exe C:\Windows\system32\Dwm.exe C:\Windows\Explorer.EXE C:\Program Files\Dell Support Center\bin\sprtcmd.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe C:\Program Files\Common Files\Java\Java Update\jusched.exe C:\Program Files\real\realplayer\Update\realsched.exe C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe C:\Program Files\Dell Support Center\gs_agent\dsc.exe C:\Windows\system32\taskeng.exe C:\Windows\system32\sdclt.exe C:\Windows\system32\Macromed\Flash\FlashUtil32_11_2_202_235_ActiveX.exe C:\Windows\system32\wbem\wmiprvse.exe C:\Windows\System32\wscript.exe C:\Windows\system32\DllHost.exe C:\Windows\system32\DllHost.exe . ============== Pseudo HJT Report =============== . uStart Page = hxxp://www.pandasecurity.com/activescan/index/?track=1&Lang=en-US&IdPais=63 uInternet Settings,ProxyOverride = *.local BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\programdata\real\realplayer\browserrecordplugin\ie\rpbrowserrecordplugin.dll BHO: Norton Identity Protection: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton internet security\engine\19.7.1.5\coIEPlg.dll BHO: Norton Vulnerability Protection: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton internet security\engine\19.7.1.5\ips\IPSBHO.DLL BHO: Java Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll BHO: {CA6319C0-31B7-401E-A518-A07C3DB8F777} - No File BHO: Java Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton internet security\engine\19.7.1.5\coIEPlg.dll TB: Search Toolbar: {9d425283-d487-4337-bab6-ab8354a81457} - TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll uRun: [WindowsWelcomeCenter] "c:\windows\system32\rundll32.exe" oobefldr.dll,ShowWelcomeCenter uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe" uRunOnce: [FlashPlayerUpdate] c:\windows\system32\macromed\flash\FlashUtil32_11_2_202_235_ActiveX.exe -update activex mRun: [dellsupportcenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P dellsupportcenter mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray mRun: [sunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe" mRun: [TkBellExe] "c:\program files\real\realplayer\update\realsched.exe" -osboot StartupFolder: c:\users\mickey~1\appdata\roaming\micros~1\windows\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0) mPolicies-system: EnableUIADesktopToggle = 0 (0x0) IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000 IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab DPF: {9191F686-7F0A-441D-8A98-2FE3AC1BD913} - hxxp://acs.pandasoftware.com/activescan/cabs/as2stubie.cab DPF: {CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab TCP: DhcpNameServer = 75.75.75.75 75.75.76.76 TCP: Interfaces\{C629A87C-0BC3-4355-932D-C4DB37BD09A5} : DhcpNameServer = 75.75.75.75 75.75.76.76 Notify: GoToAssist - c:\program files\citrix\gotoassist\615\G2AWinLogon.dll . ============= SERVICES / DRIVERS =============== . R0 pavboot;pavboot;c:\windows\system32\drivers\pavboot.sys [2011-7-13 28552] R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\nis\1307010.005\SymDS.sys [2012-6-3 340088] R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nis\1307010.005\SymEFA.sys [2012-6-3 905336] R1 BHDrvx86;BHDrvx86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_19.7.1.5\definitions\bashdefs\20120619.001\BHDrvx86.sys [2012-6-18 821920] R1 ccSet_NIS;Norton Internet Security Settings Manager;c:\windows\system32\drivers\nis\1307010.005\ccSetx86.sys [2012-6-3 132744] R1 ElRawDisk;ElRawDisk;c:\windows\system32\drivers\elrawdsk.sys [2008-7-2 12800] R1 IDSVix86;IDSVix86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_19.7.1.5\definitions\ipsdefs\20120613.007\IDSvix86.sys [2012-6-13 368248] R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\nis\1307010.005\Ironx86.sys [2012-6-3 149624] R1 SYMTDIv;Symantec Vista Network Dispatch Driver;c:\windows\system32\drivers\nis\1307010.005\symtdiv.sys [2012-6-3 345208] R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504] R2 ioloFileInfoList;iolo FileInfoList Service;c:\program files\iolo\common\lib\ioloServiceManager.exe [2008-7-2 565608] R2 ioloSystemService;iolo System Service;c:\program files\iolo\common\lib\ioloServiceManager.exe [2008-7-2 565608] R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2008-7-8 654408] R2 NIS;Norton Internet Security;c:\program files\norton internet security\engine\19.7.1.5\ccSvcHst.exe [2012-6-3 138232] R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2012-6-2 106656] R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2008-7-8 22344] S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384] S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2012-2-28 136176] S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2012-2-28 136176] S3 WDCFX_AT;USB Storage Adapter FX_AT (WDC);c:\windows\system32\drivers\wdcfx_at.sys [2008-7-18 33536] S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504] . =============== Created Last 30 ================ . 2012-06-21 12:48:11 2422272 ----a-w- c:\windows\system32\wucltux.dll 2012-06-21 11:38:24 33792 ----a-w- c:\windows\system32\wuapp.exe 2012-06-21 11:38:24 171904 ----a-w- c:\windows\system32\wuwebv.dll 2012-06-21 00:18:32 -------- d-----w- c:\users\mickey c\appdata\local\NPE 2012-06-13 23:47:26 984064 ----a-w- c:\windows\system32\crypt32.dll 2012-06-13 23:47:26 98304 ----a-w- c:\windows\system32\cryptnet.dll 2012-06-13 23:47:26 133120 ----a-w- c:\windows\system32\cryptsvc.dll 2012-06-13 23:47:24 180736 ----a-w- c:\windows\system32\drivers\rdpwd.sys 2012-06-13 23:46:43 2045440 ----a-w- c:\windows\system32\win32k.sys 2012-06-04 03:11:43 905336 ----a-r- c:\windows\system32\drivers\nis\1307010.005\SymEFA.sys 2012-06-04 03:11:43 574072 ----a-r- c:\windows\system32\drivers\nis\1307010.005\srtsp.sys 2012-06-04 03:11:43 345208 ----a-r- c:\windows\system32\drivers\nis\1307010.005\symtdiv.sys 2012-06-04 03:11:43 340088 ----a-r- c:\windows\system32\drivers\nis\1307010.005\SymDS.sys 2012-06-04 03:11:43 32888 ----a-r- c:\windows\system32\drivers\nis\1307010.005\srtspx.sys 2012-06-04 03:11:43 318584 ----a-r- c:\windows\system32\drivers\nis\1307010.005\symnets.sys 2012-06-04 03:11:43 149624 ----a-r- c:\windows\system32\drivers\nis\1307010.005\Ironx86.sys 2012-06-04 03:11:43 132744 ----a-r- c:\windows\system32\drivers\nis\1307010.005\ccSetx86.sys 2012-06-04 03:11:38 4782 ----a-r- c:\windows\system32\drivers\nis\1307010.005\SymVTcer.dat 2012-06-04 03:11:38 -------- d-----w- c:\windows\system32\drivers\nis\1307010.005 2012-05-25 17:53:01 -------- d-----w- c:\program files\common files\xing shared 2012-05-25 17:47:22 348160 ----a-w- c:\windows\system32\msvcr71.dll 2012-05-25 17:47:21 499712 ----a-w- c:\windows\system32\msvcp71.dll . ==================== Find3M ==================== . 2012-06-04 03:12:31 141944 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS 2012-05-17 22:45:37 1800192 ----a-w- c:\windows\system32\jscript9.dll 2012-05-17 22:35:47 1129472 ----a-w- c:\windows\system32\wininet.dll 2012-05-17 22:35:39 1427968 ----a-w- c:\windows\system32\inetcpl.cpl 2012-05-17 22:29:45 142848 ----a-w- c:\windows\system32\ieUnatt.exe 2012-05-17 22:24:45 2382848 ----a-w- c:\windows\system32\mshtml.tlb 2012-05-08 17:17:53 70304 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl 2012-05-08 17:17:53 419488 ----a-w- c:\windows\system32\FlashPlayerApp.exe 2012-04-04 19:56:40 22344 ----a-w- c:\windows\system32\drivers\mbam.sys 2012-04-03 08:16:12 3602816 ----a-w- c:\windows\system32\ntkrnlpa.exe 2012-04-03 08:16:11 3550080 ----a-w- c:\windows\system32\ntoskrnl.exe 2012-03-30 12:39:11 905600 ----a-w- c:\windows\system32\drivers\tcpip.sys . ============= FINISH: 13:30:04.19 =============== . UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT . DDS (Ver_2011-08-26.01) . Microsoft® Windows Vista™ Home Basic Boot Device: \Device\HarddiskVolume3 Install Date: 7/2/2008 2:30:07 PM System Uptime: 6/21/2012 8:42:52 AM (5 hours ago) . Motherboard: Dell Inc. | | 0RY007 Processor: Intel® Core2 Duo CPU E4600 @ 2.40GHz | Socket 775 | 2000/200mhz . ==== Disk Partitions ========================= . C: is FIXED (NTFS) - 223 GiB total, 62.071 GiB free. D: is FIXED (NTFS) - 10 GiB total, 3.045 GiB free. E: is CDROM () F: is Removable G: is Removable H: is Removable I: is Removable . ==== Disabled Device Manager Items ============= . Class GUID: {eec5ad98-8080-425f-922a-dabf3de3f69a} Description: USB HS-CF Card Device ID: WPDBUSENUMROOT\UMB\2&37C186B&0&STORAGE#VOLUME#1&19F7E59C&0&_??_USBSTOR#DISK&VEN_TEAC&PROD_USB___HS-CF_CARD&REV_4.08#000006061E96&0# Manufacturer: TEAC Name: USB HS-CF Card PNP Device ID: WPDBUSENUMROOT\UMB\2&37C186B&0&STORAGE#VOLUME#1&19F7E59C&0&_??_USBSTOR#DISK&VEN_TEAC&PROD_USB___HS-CF_CARD&REV_4.08#000006061E96&0# Service: WUDFRd . Class GUID: {eec5ad98-8080-425f-922a-dabf3de3f69a} Description: USB HS-MS Card Device ID: WPDBUSENUMROOT\UMB\2&37C186B&0&STORAGE#VOLUME#1&19F7E59C&0&_??_USBSTOR#DISK&VEN_TEAC&PROD_USB___HS-MS_CARD&REV_4.08#000006061E96&2# Manufacturer: TEAC Name: USB HS-MS Card PNP Device ID: WPDBUSENUMROOT\UMB\2&37C186B&0&STORAGE#VOLUME#1&19F7E59C&0&_??_USBSTOR#DISK&VEN_TEAC&PROD_USB___HS-MS_CARD&REV_4.08#000006061E96&2# Service: WUDFRd . Class GUID: {eec5ad98-8080-425f-922a-dabf3de3f69a} Description: USB HS-SD Card Device ID: WPDBUSENUMROOT\UMB\2&37C186B&0&STORAGE#VOLUME#1&19F7E59C&0&_??_USBSTOR#DISK&VEN_TEAC&PROD_USB___HS-SD_CARD&REV_4.08#000006061E96&3# Manufacturer: TEAC Name: USB HS-SD Card PNP Device ID: WPDBUSENUMROOT\UMB\2&37C186B&0&STORAGE#VOLUME#1&19F7E59C&0&_??_USBSTOR#DISK&VEN_TEAC&PROD_USB___HS-SD_CARD&REV_4.08#000006061E96&3# Service: WUDFRd . Class GUID: {eec5ad98-8080-425f-922a-dabf3de3f69a} Description: USB HS-xD/SM Device ID: WPDBUSENUMROOT\UMB\2&37C186B&0&STORAGE#VOLUME#1&19F7E59C&0&_??_USBSTOR#DISK&VEN_TEAC&PROD_USB___HS-XD#SM&REV_4.08#000006061E96&1# Manufacturer: TEAC Name: USB HS-xD/SM PNP Device ID: WPDBUSENUMROOT\UMB\2&37C186B&0&STORAGE#VOLUME#1&19F7E59C&0&_??_USBSTOR#DISK&VEN_TEAC&PROD_USB___HS-XD#SM&REV_4.08#000006061E96&1# Service: WUDFRd . ==== System Restore Points =================== . RP1477: 6/14/2012 10:47:15 AM - Windows Update RP1478: 6/16/2012 12:30:58 AM - Scheduled Checkpoint RP1479: 6/16/2012 5:13:58 PM - Scheduled Checkpoint RP1480: 6/18/2012 2:42:23 AM - Scheduled Checkpoint RP1481: 6/19/2012 2:34:36 AM - Scheduled Checkpoint RP1482: 6/19/2012 2:36:59 PM - Scheduled Checkpoint RP1483: 6/20/2012 3:00:17 AM - Scheduled Checkpoint RP1484: 6/20/2012 8:25:28 PM - Norton_Power_Eraser_20120620202527980 RP1485: 6/21/2012 7:37:35 AM - Windows Update RP1486: 6/21/2012 8:47:03 AM - Windows Update . ==== Installed Programs ====================== . Update for Microsoft Office 2007 (KB2508958) Acrobat.com Adobe AIR Adobe Flash Player 11 ActiveX Adobe Reader X (10.0.1) ALPlayer ALTools Update Apple Application Support Apple Mobile Device Support Apple Software Update ArcSoft Print Creations ArcSoft Print Creations - Brochures & Flyers ArcSoft Print Creations - Photo Calendar ATI Catalyst Install Manager AutoUpdate Bonjour Browser Address Error Redirector Catalyst Control Center Core Implementation Catalyst Control Center Graphics Full Existing Catalyst Control Center Graphics Full New Catalyst Control Center Graphics Light Catalyst Control Center Graphics Previews Common Catalyst Control Center Graphics Previews Vista ccc-core-static ccc-utility CCC Help English CCleaner (remove only) Dell DataSafe Online Dell Getting Started Guide Dell Support Center (Support Software) DivX Codec DivX Converter DivX Player DivX Web Player EDocs Epson Event Manager Epson FAX Utility Epson PC-FAX Driver EPSON Scan EPSON WorkForce 610 Series Printer Uninstall ESET Online Scanner v3 ffdshow Google Toolbar for Internet Explorer Google Update Helper GoToAssist Corporate Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595) Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484) Intel® PRO Network Connections 12.1.11.0 iTunes Java Auto Updater Java 6 Update 31 LTCM Client Malwarebytes Anti-Malware version 1.61.0.1400 Microsoft .NET Framework 3.5 SP1 Microsoft .NET Framework 4 Client Profile Microsoft Office 2007 Service Pack 3 (SP3) Microsoft Office Excel MUI (English) 2007 Microsoft Office File Validation Add-In Microsoft Office Home and Student 2007 Microsoft Office OneNote MUI (English) 2007 Microsoft Office PowerPoint MUI (English) 2007 Microsoft Office Proof (English) 2007 Microsoft Office Proof (French) 2007 Microsoft Office Proof (Spanish) 2007 Microsoft Office Proofing (English) 2007 Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) Microsoft Office Shared MUI (English) 2007 Microsoft Office Shared Setup Metadata MUI (English) 2007 Microsoft Office Word MUI (English) 2007 Microsoft Silverlight Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 Microsoft Visual C++ 2005 Redistributable MobileMe Control Panel Move Networks Media Player for Internet Explorer MSXML 4.0 SP2 (KB954430) MSXML 4.0 SP2 (KB973688) MSXML 4.0 SP2 and SOAP Toolkit 3.0 Music, Photos & Videos Launcher Norton Internet Security OGA Notifier 2.0.0048.0 Panda ActiveScan 2.0 PowerDVD Presto! PageManager 8.15.01 SE Product Documentation Launcher QualXServ Service Agreement QuickTime RealNetworks - Microsoft Visual C++ 2008 Runtime RealPlayer Realtek High Definition Audio Driver RealUpgrade 1.1 Retrospect 6.5 Roxio Creator Audio Roxio Creator Copy Roxio Creator Data Roxio Creator DE Roxio Creator Tools Roxio Express Labeler 3 Roxio Update Manager Safari Search Toolbar Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111) Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424) Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708) Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663) Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870) Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636) Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078) Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121) Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405) Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827) Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596880) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2597162) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2598041) 32-Bit Edition Security Update for Microsoft Office Excel 2007 (KB2597161) 32-Bit Edition Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition Security Update for Microsoft Office Word 2007 (KB2596917) 32-Bit Edition Skins Spelling Dictionaries Support For Adobe Reader 9 SpywareBlaster 4.2 Update for 2007 Microsoft Office System (KB967642) Update for Microsoft .NET Framework 3.5 SP1 (KB963707) Update for Microsoft .NET Framework 4 Client Profile (KB2468871) Update for Microsoft .NET Framework 4 Client Profile (KB2533523) Update for Microsoft .NET Framework 4 Client Profile (KB2600217) Update for Microsoft Office 2007 Help for Common Features (KB963673) Update for Microsoft Office Excel 2007 Help (KB963678) Update for Microsoft Office OneNote 2007 Help (KB963670) Update for Microsoft Office Powerpoint 2007 Help (KB963669) Update for Microsoft Office Script Editor Help (KB963671) Update for Microsoft Office Word 2007 Help (KB963665) USB Storage Adapter FX/AT (WDC) Western Digital USB Mass Storage Driver Installation WinRAR archiver . ==== Event Viewer Messages From Past Week ======== . 6/21/2012 8:49:11 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update WUClient-SelfUpdate-Aux-zh-tw-LP-Toplevel from package KBWUClient-SelfUpdate-Aux(Feature Pack) into Absent(Absent) state 6/21/2012 8:49:11 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update WUClient-SelfUpdate-Aux-zh-hk-LP-Toplevel from package KBWUClient-SelfUpdate-Aux(Feature Pack) into Absent(Absent) state 6/21/2012 8:49:11 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update WUClient-SelfUpdate-Aux-zh-cn-LP-Toplevel from package KBWUClient-SelfUpdate-Aux(Feature Pack) into Absent(Absent) state 6/21/2012 8:49:11 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update WUClient-SelfUpdate-Aux-uk-ua-LP-Toplevel from package KBWUClient-SelfUpdate-Aux(Feature Pack) into Absent(Absent) state 6/21/2012 8:49:11 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update WUClient-SelfUpdate-Aux-tr-tr-LP-Toplevel from package KBWUClient-SelfUpdate-Aux(Feature Pack) into Absent(Absent) state 6/21/2012 8:49:11 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update WUClient-SelfUpdate-Aux-th-th-LP-Toplevel from package KBWUClient-SelfUpdate-Aux(Feature Pack) into Absent(Absent) state 6/21/2012 8:49:11 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update WUClient-SelfUpdate-Aux-sv-se-LP-Toplevel from package KBWUClient-SelfUpdate-Aux(Feature Pack) into Absent(Absent) state 6/21/2012 8:49:11 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update WUClient-SelfUpdate-Aux-sr-latn-cs-LP-Toplevel from package KBWUClient-SelfUpdate-Aux(Feature Pack) into Absent(Absent) state 6/21/2012 8:49:11 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update WUClient-SelfUpdate-Aux-sl-si-LP-Toplevel from package KBWUClient-SelfUpdate-Aux(Feature Pack) into Absent(Absent) state 6/21/2012 8:49:11 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update WUClient-SelfUpdate-Aux-sk-sk-LP-Toplevel from package KBWUClient-SelfUpdate-Aux(Feature Pack) into Absent(Absent) state 6/21/2012 8:49:11 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update WUClient-SelfUpdate-Aux-ru-ru-LP-Toplevel from package KBWUClient-SelfUpdate-Aux(Feature Pack) into Absent(Absent) state 6/21/2012 8:49:11 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update WUClient-SelfUpdate-Aux-ro-ro-LP-Toplevel from package KBWUClient-SelfUpdate-Aux(Feature Pack) into Absent(Absent) state 6/21/2012 8:49:11 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update WUClient-SelfUpdate-Aux-pt-pt-LP-Toplevel from package KBWUClient-SelfUpdate-Aux(Feature Pack) into Absent(Absent) state 6/21/2012 8:49:11 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update WUClient-SelfUpdate-Aux-pt-br-LP-Toplevel from package KBWUClient-SelfUpdate-Aux(Feature Pack) into Absent(Absent) state 6/21/2012 8:49:11 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update WUClient-SelfUpdate-Aux-ps-ps-LP-Toplevel from package KBWUClient-SelfUpdate-Aux(Feature Pack) into Absent(Absent) state 6/21/2012 8:49:11 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update WUClient-SelfUpdate-Aux-pl-pl-LP-Toplevel from package KBWUClient-SelfUpdate-Aux(Feature Pack) into Absent(Absent) state 6/21/2012 8:49:11 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update WUClient-SelfUpdate-Aux-nl-nl-LP-Toplevel from package KBWUClient-SelfUpdate-Aux(Feature Pack) into Absent(Absent) state 6/21/2012 8:49:11 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update WUClient-SelfUpdate-Aux-Neutral from package KBWUClient-SelfUpdate-Aux(Feature Pack) into Staged(Staged) state 6/21/2012 8:49:11 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update WUClient-SelfUpdate-Aux-nb-no-LP-Toplevel from package KBWUClient-SelfUpdate-Aux(Feature Pack) into Absent(Absent) state 6/21/2012 8:49:11 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update WUClient-SelfUpdate-Aux-lv-lv-LP-Toplevel from package KBWUClient-SelfUpdate-Aux(Feature Pack) into Absent(Absent) state 6/21/2012 8:49:11 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update WUClient-SelfUpdate-Aux-lt-lt-LP-Toplevel from package KBWUClient-SelfUpdate-Aux(Feature Pack) into Absent(Absent) state 6/21/2012 8:49:11 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update WUClient-SelfUpdate-Aux-ko-kr-LP-Toplevel from package KBWUClient-SelfUpdate-Aux(Feature Pack) into Absent(Absent) state 6/21/2012 8:49:11 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update WUClient-SelfUpdate-Aux-ja-jp-LP-Toplevel from package KBWUClient-SelfUpdate-Aux(Feature Pack) into Absent(Absent) state 6/21/2012 8:49:11 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update WUClient-SelfUpdate-Aux-it-it-LP-Toplevel from package KBWUClient-SelfUpdate-Aux(Feature Pack) into Absent(Absent) state 6/21/2012 8:49:11 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update WUClient-SelfUpdate-Aux-hu-hu-LP-Toplevel from package KBWUClient-SelfUpdate-Aux(Feature Pack) into Absent(Absent) state 6/21/2012 8:49:11 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update WUClient-SelfUpdate-Aux-hr-hr-LP-Toplevel from package KBWUClient-SelfUpdate-Aux(Feature Pack) into Absent(Absent) state 6/21/2012 8:49:11 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update WUClient-SelfUpdate-Aux-he-il-LP-Toplevel from package KBWUClient-SelfUpdate-Aux(Feature Pack) into Absent(Absent) state 6/21/2012 8:49:11 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update WUClient-SelfUpdate-Aux-fr-fr-LP-Toplevel from package KBWUClient-SelfUpdate-Aux(Feature Pack) into Absent(Absent) state 6/21/2012 8:49:11 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update WUClient-SelfUpdate-Aux-fi-fi-LP-Toplevel from package KBWUClient-SelfUpdate-Aux(Feature Pack) into Absent(Absent) state 6/21/2012 8:49:11 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update WUClient-SelfUpdate-Aux-et-ee-LP-Toplevel from package KBWUClient-SelfUpdate-Aux(Feature Pack) into Absent(Absent) state 6/21/2012 8:49:11 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update WUClient-SelfUpdate-Aux-es-es-LP-Toplevel from package KBWUClient-SelfUpdate-Aux(Feature Pack) into Absent(Absent) state 6/21/2012 8:49:11 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update WUClient-SelfUpdate-Aux-en-us-LP from package WUClient-SelfUpdate-Aux-Package-en-us-MiniLP(Feature Pack) into Staged(Staged) state 6/21/2012 8:49:11 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update WUClient-SelfUpdate-Aux-en-us-LP-Toplevel from package KBWUClient-SelfUpdate-Aux(Feature Pack) into Staged(Staged) state 6/21/2012 8:49:11 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update WUClient-SelfUpdate-Aux-el-gr-LP-Toplevel from package KBWUClient-SelfUpdate-Aux(Feature Pack) into Absent(Absent) state 6/21/2012 8:49:11 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update WUClient-SelfUpdate-Aux-de-de-LP-Toplevel from package KBWUClient-SelfUpdate-Aux(Feature Pack) into Absent(Absent) state 6/21/2012 8:49:11 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update WUClient-SelfUpdate-Aux-da-dk-LP-Toplevel from package KBWUClient-SelfUpdate-Aux(Feature Pack) into Absent(Absent) state 6/21/2012 8:49:11 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update WUClient-SelfUpdate-Aux-cs-cz-LP-Toplevel from package KBWUClient-SelfUpdate-Aux(Feature Pack) into Absent(Absent) state 6/21/2012 8:49:11 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update WUClient-SelfUpdate-Aux-bg-bg-LP-Toplevel from package KBWUClient-SelfUpdate-Aux(Feature Pack) into Absent(Absent) state 6/21/2012 8:49:11 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update WUClient-SelfUpdate-Aux-ar-sa-LP-Toplevel from package KBWUClient-SelfUpdate-Aux(Feature Pack) into Absent(Absent) state 6/21/2012 8:49:11 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update AuxResourcesLP from package WindowsUpdateClient-SelfUpdate-Aux-Package(Language Pack) into Staged(Staged) state 6/21/2012 8:49:11 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update AuxComp from package WindowsUpdateClient-SelfUpdate-Aux-Package(Update) into Staged(Staged) state 6/21/2012 8:49:11 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update Aux from package WindowsUpdateClient-SelfUpdate-Aux-AuxComp-Package_en-US(Language Pack) into Staged(Staged) state 6/21/2012 8:49:11 AM, Error: Microsoft-Windows-Servicing [4385] - Windows Servicing failed to complete the process of changing update Aux from package WindowsUpdateClient-SelfUpdate-Aux-AuxComp-Package(Update) into Staged(Staged) state 6/21/2012 8:49:11 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package WUClient-SelfUpdate-Aux-Package-en-us-MiniLP (Feature Pack) into Install Requested(Install Requested) state 6/21/2012 8:49:11 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package WindowsUpdateClient-SelfUpdate-Aux-Package (Update) into Install Requested(Install Requested) state 6/21/2012 8:49:11 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package WindowsUpdateClient-SelfUpdate-Aux-Package (Language Pack) into Install Requested(Install Requested) state 6/21/2012 8:49:11 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package WindowsUpdateClient-SelfUpdate-Aux-AuxComp-Package_en-US (Language Pack) into Install Requested(Install Requested) state 6/21/2012 8:49:11 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package WindowsUpdateClient-SelfUpdate-Aux-AuxComp-Package (Update) into Install Requested(Install Requested) state 6/21/2012 8:49:11 AM, Error: Microsoft-Windows-Servicing [4375] - Windows Servicing failed to complete the process of setting package KBWUClient-SelfUpdate-Aux (Feature Pack) into Install Requested(Install Requested) state 6/21/2012 8:47:13 AM, Error: volsnap [20] - The shadow copies of volume D: were aborted because of a failed free space computation. 6/21/2012 4:18:48 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the TrkWks service. 6/21/2012 4:18:18 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SysMain service. 6/21/2012 1:58:06 AM, Error: Service Control Manager [7034] - The Bonjour Service service terminated unexpectedly. It has done this 1 time(s). 6/20/2012 8:27:30 PM, Error: Service Control Manager [7043] - The Windows Update service did not shut down properly after receiving a preshutdown control. 6/20/2012 8:27:27 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Windows Modules Installer service to connect. 6/20/2012 8:27:27 PM, Error: Service Control Manager [7000] - The Windows Modules Installer service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion. 6/20/2012 8:27:27 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service TrustedInstaller with arguments "" in order to run the server: {752073A1-23F2-4396-85F0-8FDB879ED0ED} 6/19/2012 6:06:37 AM, Error: Microsoft-Windows-Dhcp-Client [1002] - The IP address lease 68.49.84.148 for the Network Card with network address 001D09A04697 has been denied by the DHCP server 0.0.0.0 (The DHCP Server sent a DHCPNACK message). . ==== End Of File =========================== THANK YOU ;O)
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