captarheel

so reinstall FF, then remove all?

I removed FF yesterday and reinstalled and the problem remains. Would you like me to reinstall again? I did not remove all of my FF personal settings and bookmarks when I uninstalled.

I have removed both Firefox and Chrome from the Control Panel - Remove a Program, and run OTL from the desktop, but still get the same Linst Index Out of Bounds - 433 message when it gets to 'scanning Chrome settings'

will try right now.

I stopped OTL and re-ran. The same message appeared: LIst index out of bounds 433

Good morning. I have been using Firefox. I started OTL from my desktop and clicked the Scan All Users box. The scan was humming along and then just seemed to crash when it got to 'scanning Chrome settings'. I got an error message that did not stay on screen long but sadi something like "File List out of bounds" Now the scan seems to just be stuck.

Thank you. Just let me know what I should do next.

Mr. C: I need to step away for a few hours. I sincerely apologize, but I have a commitment that I cannot miss. I did not want you to be waiting on a response from me. When I get back, I will log back on and check for further instructions. Again, I thank you very, very much for your assistance.

oh -- not complaining at all -- just thought you might want that information!

By the way, I am still getting the MBAM pop up boxes about blocking access to the same malicious site.

Sorry for the slowness -- I am incredibly grateful for your help. Combo Fix took a long time.

I ran ComboFix from the desktop and I did indeed get the Illegal operation attempted on registry key that has been marked for deletion. I rebooted and here is the ComboFix log

I also updated Jave to update 32

I ran the TDSS Killer. I got three of the unsigned or locked file warnings, but nothing more serious. Here is the report:

Sorry for the flood of information. I learned how to get the update tab in the Java Control Panel. You were correct -- I am on version 29. Would you like me to update?

I hope it wasn't a mistake to go ahead and run the RogueKiller scan, but i did. Here are the results: RogueKiller V7.3.3 [04/22/2012] by Tigzy mail: tigzyRK<at>gmail<dot>com Feedback: http://www.geekstogo.com/forum/files/file/413-roguekiller/ Blog: http://tigzyrk.blogspot.com Operating System: Windows 7 (6.1.7600 ) 64 bits version Started in : Normal mode User: Craig Parker [Admin rights] Mode: Scan -- Date: 04/28/2012 14:25:51 ¤¤¤ Bad processes: 0 ¤¤¤ ¤¤¤ Registry Entries: 2 ¤¤¤ [HJ] HKCU\[...]\ClassicStartMenu : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND [HJ] HKCU\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND ¤¤¤ Particular Files / Folders: ¤¤¤ ¤¤¤ Driver: [NOT LOADED] ¤¤¤

thank you so much for the help. Sorry for the delay. I have been trying to find the "Update Tab" and cannot locate it.

MBAM is showing a popup box every 5-10 minutes saying it has blocked outgoing access to a malicious site with address 208.73.210.29. Sometimes the popup box shows the service, and it most frequently lists svchost.exe Per the MBAM instructions I have run DDS. The results are attached. Please let me know if it would be helpful for me to copy and paste. I would be grateful for any help possible. DDS.txt Attach.txt