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jenraider72

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Everything posted by jenraider72

  1. I had someone from support graciuosly guiding me through many steps to get my pc up & ok after I installed my Malwarebytes Sunday. Yesterday, problems arose, and long story short, we did the dds, and sent him logs, and the combofix,etc and I just finished installing a new antivirus and making the exclusions on that and the Malwarebytes to make both run together smoothly. He said I should hit ctrl+R and a window would come up so I could uninstall Combofix, but alas, it isn't coming up. I looked in the control panel to see if I could just uninstall it there, but since it's not listed there, I'm not sure what to do. I'm sure it's quite simple, but I don't want to make any missteps. Any help is greatly appreciated; I've been back & forth for 2 days and the finish line is in sight, but for this silly thing that my pc won't do for some reason. Thanks again!
  2. Thanks, I actually contacted support directly while I was waiting, and have already sent in the attatch and dds files;awaiting response. thanks again for replying
  3. I installed yesterday on Win 7 pc with AVG internet security paid version-2010,I think, on it. All seemed ok, it found some issues, which it removed, then said to restart, which I did. All was still ok- computer was on at night, but no one actually was using it. Turned on pc this am to go to email-took about 5-7 minutes total and shut down-again seemed normal. A little while ago, I powered that pc up and went on Amazon; first thing I tried to look up, it hung up on, so I opened a new tab to try again, figuring it was Amazon's site. The new tab never fully loaded so I hit restart. After a few minutes with nothing closing, I knew something was up. Slowly ,over 15 minutes, everything eventually closed except the last screen-that being just the desktop background itself with no icons on it. I could move the pointer around, but could not utilize it to actually do anything-ie- bring up start again to hit shut down. This was frozen for over 1/2 hour, so I finally tried crtl/alt/delet out of desperation.Nothing. I have no reset switch, so I feared I'd have to just pull the plug, which I didn't want to do. Apparrantly, my son went in there and held the power button down which made it shut down. I actually just ordered another copy of the Malwarebytes for this laptop last night because I figured all was fine.Now I'm afraid to install it when it comes. I also have'nt tried to start that other pc up again until I get some info. I also have a new AVG antivirus to install because my old license is up soon. Clearly I'm no expert with these things, but it just seemed that the timing makes me think it's the Malware. Looking in the forums I noticed something about Micro. Security essentials-which was just recently updated on that pc. If that is the problem, would it be an issue that may arise after a few successful starts of the pc, or is that something that would have happened right away? And if that is it, do I really have to do all those steps to right it, or could I just 86 the security essentials? Thanks for your time/help, and sorry for not having better, more technical info for you.
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