bsites9

Ok, I opened a ticket at the help desk. Hopefully I did it right. I put in the link to this thread, and mentioned your screen name, but not your real name.

. UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT . DDS (Ver_2012-11-07.01) . Microsoft Windows XP Home Edition Boot Device: \Device\HarddiskVolume1 Install Date: 12/15/2010 8:51:57 PM System Uptime: 11/24/2012 7:20:30 AM (0 hours ago) . Motherboard: Dell Inc. | | 0U9084 Processor: Intel® Pentium® 4 CPU 2.80GHz | Microprocessor | 2793/800mhz . ==== Disk Partitions ========================= . A: is Removable C: is FIXED (NTFS) - 699 GiB total, 359.874 GiB free. D: is CDROM () . ==== Disabled Device Manager Items ============= . ==== System Restore Points =================== . RP1: 11/18/2012 6:49:12 PM - System Checkpoint RP2: 11/20/2012 8:13:55 AM - Software Distribution Service 3.0 RP3: 11/21/2012 10:21:09 AM - System Checkpoint RP4: 11/21/2012 12:28:25 PM - Software Distribution Service 3.0 . ==== Installed Programs ====================== . 32 Bit HP CIO Components Installer Adobe AIR Adobe Flash Player 10 ActiveX Adobe Flash Player 10 Plugin Adobe Reader X (10.1.4) Adobe Shockwave Player 11.6 AOL Uninstaller (Choose which Products to Remove) Apple Application Support Apple Mobile Device Support Apple Software Update Bonjour Broadcom Gigabit Integrated Controller Compatibility Pack for the 2007 Office system CompuApps SwissKnife V3 Deer Hunter - The 2005 Season Deer Hunter 04 Models Pack Deer Hunter 2004 - Legendary Hunting Deer Hunter 4 Deer Hunter 5 Digital Photo Navigator 1.5 DivX Setup DVD43 v4.6.0 EAX Unified Emicsoft MTS Converter Everio MediaBrowser HD Edition Free 3GP Video Converter version 5.0.9.412 Free HD Converter V 2.0 Free RAR Extract Frog Gangsters Google Earth Google Update Helper HandBrake 0.9.3 Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595) Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484) Hotfix for Windows Media Format 11 SDK (KB929399) Hotfix for Windows Media Player 11 (KB939683) Hotfix for Windows XP (KB2443685) Hotfix for Windows XP (KB2570791) Hotfix for Windows XP (KB2633952) Hotfix for Windows XP (KB2756822) Hotfix for Windows XP (KB952287) Hotfix for Windows XP (KB954550-v5) Hotfix for Windows XP (KB961118) HP Update Hunting Unlimited 2009 1.0 Intel® Graphics Media Accelerator Driver InterActual Player iTunes Jagged Alliance 2 Java Auto Updater Java 6 Update 31 Mafia Game Malwarebytes Anti-Malware version 1.65.1.1000 Maxtor MaxBlast Memeo Instant Backup Microsoft .NET Framework 2.0 Service Pack 2 Microsoft .NET Framework 3.0 Service Pack 2 Microsoft .NET Framework 3.5 SP1 Microsoft Age of Empires II Microsoft Compression Client Pack 1.0 for Windows XP Microsoft Office Word Viewer 2003 Microsoft Silverlight Microsoft User-Mode Driver Framework Feature Pack 1.0 Microsoft VC9 runtime libraries Microsoft Visual C++ 2005 Redistributable Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 MobileMe Control Panel Mozilla Firefox 4.0.1 (x86 en-US) myfantasyleague.com Game Day 2011 Network Play System (Patching) Oregon Trail II QuickTime Safari Seagate Dashboard Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111) Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424) Security Update for Microsoft Windows (KB2564958) Security Update for Windows Internet Explorer 8 (KB2360131) Security Update for Windows Internet Explorer 8 (KB2416400) Security Update for Windows Internet Explorer 8 (KB2482017) Security Update for Windows Internet Explorer 8 (KB2497640) Security Update for Windows Internet Explorer 8 (KB2510531) Security Update for Windows Internet Explorer 8 (KB2530548) Security Update for Windows Internet Explorer 8 (KB2544521) Security Update for Windows Internet Explorer 8 (KB2559049) Security Update for Windows Internet Explorer 8 (KB2586448) Security Update for Windows Internet Explorer 8 (KB2618444) Security Update for Windows Internet Explorer 8 (KB2647516) Security Update for Windows Internet Explorer 8 (KB2675157) Security Update for Windows Internet Explorer 8 (KB2699988) Security Update for Windows Internet Explorer 8 (KB2722913) Security Update for Windows Internet Explorer 8 (KB2744842) Security Update for Windows Internet Explorer 8 (KB971961) Security Update for Windows Internet Explorer 8 (KB981332) Security Update for Windows Internet Explorer 8 (KB982381) Security Update for Windows Media Player (KB2378111) Security Update for Windows Media Player (KB952069) Security Update for Windows Media Player (KB954155) Security Update for Windows Media Player (KB973540) Security Update for Windows Media Player (KB975558) Security Update for Windows Media Player (KB978695) Security Update for Windows Media Player 11 (KB954154) Security Update for Windows XP (KB2079403) Security Update for Windows XP (KB2115168) Security Update for Windows XP (KB2121546) Security Update for Windows XP (KB2229593) Security Update for Windows XP (KB2259922) Security Update for Windows XP (KB2296011) Security Update for Windows XP (KB2296199) Security Update for Windows XP (KB2347290) Security Update for Windows XP (KB2360937) Security Update for Windows XP (KB2387149) Security Update for Windows XP (KB2393802) Security Update for Windows XP (KB2412687) Security Update for Windows XP (KB2416400) Security Update for Windows XP (KB2419632) Security Update for Windows XP (KB2423089) Security Update for Windows XP (KB2436673) Security Update for Windows XP (KB2440591) Security Update for Windows XP (KB2443105) Security Update for Windows XP (KB2476490) Security Update for Windows XP (KB2476687) Security Update for Windows XP (KB2478960) Security Update for Windows XP (KB2478971) Security Update for Windows XP (KB2479628) Security Update for Windows XP (KB2479943) Security Update for Windows XP (KB2481109) Security Update for Windows XP (KB2483185) Security Update for Windows XP (KB2485376) Security Update for Windows XP (KB2485663) Security Update for Windows XP (KB2503658) Security Update for Windows XP (KB2503665) Security Update for Windows XP (KB2506212) Security Update for Windows XP (KB2506223) Security Update for Windows XP (KB2507618) Security Update for Windows XP (KB2507938) Security Update for Windows XP (KB2508272) Security Update for Windows XP (KB2508429) Security Update for Windows XP (KB2509553) Security Update for Windows XP (KB2511455) Security Update for Windows XP (KB2524375) Security Update for Windows XP (KB2535512) Security Update for Windows XP (KB2536276-v2) Security Update for Windows XP (KB2536276) Security Update for Windows XP (KB2544893-v2) Security Update for Windows XP (KB2544893) Security Update for Windows XP (KB2555917) Security Update for Windows XP (KB2562937) Security Update for Windows XP (KB2566454) Security Update for Windows XP (KB2567053) Security Update for Windows XP (KB2567680) Security Update for Windows XP (KB2570222) Security Update for Windows XP (KB2570947) Security Update for Windows XP (KB2584146) Security Update for Windows XP (KB2585542) Security Update for Windows XP (KB2592799) Security Update for Windows XP (KB2598479) Security Update for Windows XP (KB2603381) Security Update for Windows XP (KB2618451) Security Update for Windows XP (KB2619339) Security Update for Windows XP (KB2620712) Security Update for Windows XP (KB2621440) Security Update for Windows XP (KB2624667) Security Update for Windows XP (KB2631813) Security Update for Windows XP (KB2633171) Security Update for Windows XP (KB2639417) Security Update for Windows XP (KB2641653) Security Update for Windows XP (KB2646524) Security Update for Windows XP (KB2647518) Security Update for Windows XP (KB2653956) Security Update for Windows XP (KB2655992) Security Update for Windows XP (KB2659262) Security Update for Windows XP (KB2660465) Security Update for Windows XP (KB2676562) Security Update for Windows XP (KB2685939) Security Update for Windows XP (KB2686509) Security Update for Windows XP (KB2691442) Security Update for Windows XP (KB2695962) Security Update for Windows XP (KB2698365) Security Update for Windows XP (KB2705219) Security Update for Windows XP (KB2707511) Security Update for Windows XP (KB2709162) Security Update for Windows XP (KB2712808) Security Update for Windows XP (KB2718523) Security Update for Windows XP (KB2719985) Security Update for Windows XP (KB2723135) Security Update for Windows XP (KB2724197) Security Update for Windows XP (KB2727528) Security Update for Windows XP (KB2731847) Security Update for Windows XP (KB2761226) Security Update for Windows XP (KB923561) Security Update for Windows XP (KB923789) Security Update for Windows XP (KB941569) Security Update for Windows XP (KB946648) Security Update for Windows XP (KB950762) Security Update for Windows XP (KB950974) Security Update for Windows XP (KB951376-v2) Security Update for Windows XP (KB952004) Security Update for Windows XP (KB952954) Security Update for Windows XP (KB954459) Security Update for Windows XP (KB956572) Security Update for Windows XP (KB956744) Security Update for Windows XP (KB956803) Security Update for Windows XP (KB956844) Security Update for Windows XP (KB958869) Security Update for Windows XP (KB959426) Security Update for Windows XP (KB960859) Security Update for Windows XP (KB961501) Security Update for Windows XP (KB969059) Security Update for Windows XP (KB970430) Security Update for Windows XP (KB971657) Security Update for Windows XP (KB971961) Security Update for Windows XP (KB972270) Security Update for Windows XP (KB973507) Security Update for Windows XP (KB973869) Security Update for Windows XP (KB973904) Security Update for Windows XP (KB974112) Security Update for Windows XP (KB974318) Security Update for Windows XP (KB974392) Security Update for Windows XP (KB974571) Security Update for Windows XP (KB975025) Security Update for Windows XP (KB975467) Security Update for Windows XP (KB975560) Security Update for Windows XP (KB975713) Security Update for Windows XP (KB977816) Security Update for Windows XP (KB978037) Security Update for Windows XP (KB978338) Security Update for Windows XP (KB978601) Security Update for Windows XP (KB979687) Security Update for Windows XP (KB980195) Security Update for Windows XP (KB980232) Security Update for Windows XP (KB980436) Security Update for Windows XP (KB981322) Security Update for Windows XP (KB981349) Security Update for Windows XP (KB981852) Security Update for Windows XP (KB982132) Security Update for Windows XP (KB982214) Security Update for Windows XP (KB982665) Soldier of Fortune II - Double Helix GOLD SoundMAX SUPERAntiSpyware swMSM The Sims Unity Web Player Update for Microsoft .NET Framework 3.5 SP1 (KB963707) Update for Windows Internet Explorer 8 (KB2447568) Update for Windows Internet Explorer 8 (KB976662) Update for Windows XP (KB2141007) Update for Windows XP (KB2345886) Update for Windows XP (KB2467659) Update for Windows XP (KB2541763) Update for Windows XP (KB2607712) Update for Windows XP (KB2616676) Update for Windows XP (KB2641690) Update for Windows XP (KB2661254-v2) Update for Windows XP (KB2718704) Update for Windows XP (KB2736233) Update for Windows XP (KB2749655) Update for Windows XP (KB951978) Update for Windows XP (KB955759) Update for Windows XP (KB967715) Update for Windows XP (KB968389) Update for Windows XP (KB971029) Update for Windows XP (KB971737) Update for Windows XP (KB973687) VC80CRTRedist - 8.0.50727.6195 Viewpoint Media Player WebFldrs XP Winamp Winamp Detector Plug-in Windows Genuine Advantage Validation Tool (KB892130) Windows Internet Explorer 8 Windows Media Format 11 runtime Windows Media Player 11 Windows Resource Kit Tools - SubInAcl.exe Yahoo! Toolbar ZDaemon (remove only) . ==== Event Viewer Messages From Past Week ======== . 11/21/2012 12:40:55 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service MSIServer with arguments "" in order to run the server: {000C101C-0000-0000-C000-000000000046} 11/20/2012 9:17:34 AM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service StiSvc with arguments "" in order to run the server: {A1F4E726-8CF1-11D1-BF92-0060081ED811} 11/20/2012 8:54:35 AM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: Fips intelppm SASDIFSV SASKUTIL 11/20/2012 8:51:37 AM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF} 11/20/2012 8:51:32 AM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service netman with arguments "" in order to run the server: {BA126AE5-2166-11D1-B1D0-00805FC1270E} 11/20/2012 8:51:17 AM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD Fips intelppm IPSec MRxSmb NetBIOS NetBT RasAcd Rdbss SASDIFSV SASKUTIL Tcpip WS2IFSL 11/20/2012 8:51:17 AM, error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the AFD service which failed to start because of the following error: A device attached to the system is not functioning. 11/20/2012 8:51:17 AM, error: Service Control Manager [7001] - The Sentinel Local License Manager service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning. 11/20/2012 8:51:17 AM, error: Service Control Manager [7001] - The IPSEC Services service depends on the IPSEC driver service which failed to start because of the following error: A device attached to the system is not functioning. 11/20/2012 8:51:17 AM, error: Service Control Manager [7001] - The DNS Client service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning. 11/20/2012 8:51:17 AM, error: Service Control Manager [7001] - The DHCP Client service depends on the NetBios over Tcpip service which failed to start because of the following error: A device attached to the system is not functioning. 11/20/2012 8:51:17 AM, error: Service Control Manager [7001] - The Bonjour Service service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning. 11/20/2012 8:51:17 AM, error: Service Control Manager [7001] - The Apple Mobile Device service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning. 11/20/2012 8:12:39 AM, error: Service Control Manager [7023] - The W800mdfl service terminated with the following error: The specified module could not be found. 11/20/2012 8:12:39 AM, error: Service Control Manager [7023] - The Truecrypt service terminated with the following error: The specified module could not be found. 11/20/2012 8:12:39 AM, error: Service Control Manager [7023] - The Inort service terminated with the following error: The specified module could not be found. 11/20/2012 8:12:39 AM, error: Service Control Manager [7023] - The ICAM5USB service terminated with the following error: The specified module could not be found. 11/20/2012 8:12:39 AM, error: Service Control Manager [7023] - The Googledesktopmanager service terminated with the following error: The specified module could not be found. 11/20/2012 8:12:39 AM, error: Service Control Manager [7023] - The Dlacdbhm service terminated with the following error: The specified module could not be found. 11/20/2012 8:12:38 AM, error: hasplms [3] - ERROR: Sentinel LDK License Manager failed to start in a promptly manner! 11/18/2012 6:26:34 PM, error: Service Control Manager [7023] - The Network Location Awareness (NLA) service terminated with the following error: The specified procedure could not be found. 11/18/2012 5:19:07 PM, error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Windows Management Instrumentation service, but this action failed with the following error: An instance of the service is already running. 11/18/2012 5:12:08 PM, error: Service Control Manager [7023] - The Computer Browser service terminated with the following error: The specified service does not exist as an installed service. . ==== End Of File =========================== And here's the ATTACH log that it produces too.

DDS (Ver_2012-11-07.01) - NTFS_x86 NETWORK Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_31 Run by B. Sites at 7:21:55 on 2012-11-24 Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2038.1784 [GMT -5:00] . . ============== Running Processes ================ . C:\Program Files\SUPERAntiSpyware\SASCORE.EXE C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\wbem\wmiprvse.exe C:\WINDOWS\system32\svchost.exe -k rpcss C:\WINDOWS\system32\svchost.exe -k netsvcs C:\WINDOWS\system32\svchost.exe -k NetworkService C:\WINDOWS\system32\svchost.exe -k LocalService . ============== Pseudo HJT Report =============== . uStart Page = hxxp://www.aol.com/ uURLSearchHooks: Yahoo! Toolbar: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll BHO: &Yahoo! Toolbar Helper: {02478D38-C3F9-4efb-9B51-7695ECA05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre6\bin\ssv.dll BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre6\bin\jp2ssv.dll BHO: JQSIEStartDetectorImpl Class: {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll TB: Yahoo! Toolbar: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe mRun: [soundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe mRun: [igfxtray] c:\windows\system32\igfxtray.exe mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe mRun: [igfxpers] c:\windows\system32\igfxpers.exe mRun: [HostManager] c:\program files\common files\aol\1293070401\ee\AOLSoftware.exe mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\AppleSyncNotifier.exe mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe" mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe mRun: [dvd43] c:\program files\dvd43\dvd43_tray.exe mRun: [Memeo Instant Backup] c:\program files\memeo\autobackup\MemeoLauncher2.exe --silent --no_ui mRun: [seagate Dashboard] c:\program files\seagate\seagate dashboard\MemeoLauncher.exe --silent --no_ui mRun: [MaxBlastMonitor.exe] c:\program files\maxtor\maxblast\MaxBlastMonitor.exe mRun: [AcronisTimounterMonitor] c:\program files\maxtor\maxblast\TimounterMonitor.exe mRun: [Maxtor Scheduler2 Service] "c:\program files\common files\maxtor\schedule2\schedhlp.exe" mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe" mRun: [DivXUpdate] "c:\program files\divx\divx update\DivXUpdate.exe" /CHECKNOW mRun: [sunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe" mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\camera~1.lnk - c:\program files\pixela\everio mediabrowser hd edition\MBCameraMonitor.exe uPolicies-Explorer: NoDriveTypeAutoRun = dword:323 uPolicies-Explorer: NoDriveAutoRun = dword:67108863 uPolicies-Explorer: NoDrives = dword:0 mPolicies-Explorer: NoDriveAutoRun = dword:67108863 mPolicies-Explorer: NoDriveTypeAutoRun = dword:323 mPolicies-Explorer: NoDrives = dword:0 mPolicies-Windows\System: Allow-LogonScript-NetbiosDisabled = dword:1 mPolicies-Explorer: NoDriveTypeAutoRun = dword:323 mPolicies-Explorer: NoDriveAutoRun = dword:67108863 IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab DPF: {CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab TCP: NameServer = 192.168.1.1 192.168.1.1 TCP: Interfaces\{0898B4BB-1E47-4FCB-8B3F-B941BDF8A708} : DHCPNameServer = 192.168.1.1 192.168.1.1 Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL Notify: igfxcui - igfxdev.dll SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll SEH: SABShellExecuteHook Class - {5AE067D3-9AFB-48E0-853A-EBB7F4A000DA} - c:\program files\superantispyware\SASSEH.DLL LSA: Authentication Packages = msv1_0 relog_ap . ================= FIREFOX =================== . FF - ProfilePath - c:\documents and settings\b. sites\application data\mozilla\firefox\profiles\58c1lo3x.default\ FF - prefs.js: network.proxy.type - 0 . ============= SERVICES / DRIVERS =============== . R2 !SASCORE;SAS Core Service;c:\program files\superantispyware\SASCore.exe [2011-8-11 116608] S1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2011-7-22 12880] S1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2011-7-12 67664] S2 hasplms;Sentinel Local License Manager;c:\windows\system32\hasplms.exe -run --> c:\windows\system32\hasplms.exe -run [?] S2 MaxSch2Svc;Maxtor Scheduler2 Service;c:\program files\common files\maxtor\schedule2\schedul2.exe [2008-6-27 431384] S2 MemeoBackgroundService;MemeoBackgroundService;c:\program files\memeo\autobackup\MemeoBackgroundService.exe [2010-4-22 25824] S2 SBKUPNT;SBKUPNT;c:\windows\system32\drivers\SBKUPNT.SYS [2011-4-17 14976] S2 SeagateDashboardService;Seagate Dashboard Service;c:\program files\seagate\seagate dashboard\SeagateDashboardService.exe [2010-4-30 14088] . =============== Created Last 30 ================ . 2012-11-21 01:41:21 -------- d-----w- c:\windows\ServicePackFiles 2012-11-21 01:40:59 19569 ----a-w- c:\windows\000001_.tmp 2012-11-21 01:40:48 -------- d-----w- c:\windows\EHome 2012-11-18 23:52:46 -------- d-----w- C:\ComboFix 2012-11-18 22:18:51 98816 ----a-w- c:\windows\sed.exe 2012-11-18 22:18:51 256000 ----a-w- c:\windows\PEV.exe 2012-11-18 22:18:51 208896 ----a-w- c:\windows\MBR.exe . ==================== Find3M ==================== . 2012-11-15 20:13:14 139096 ----a-w- c:\windows\system32\drivers\PnkBstrK.sys 2012-11-15 20:13:05 202008 ----a-w- c:\windows\system32\PnkBstrB.exe 2012-10-22 08:37:31 1866368 ----a-w- c:\windows\system32\win32k.sys 2012-10-02 18:04:21 58368 ----a-w- c:\windows\system32\synceng.dll 2012-09-29 23:54:26 22856 ----a-w- c:\windows\system32\drivers\mbam.sys 2012-08-28 15:14:53 916992 ----a-w- c:\windows\system32\wininet.dll 2012-08-28 15:14:53 43520 ----a-w- c:\windows\system32\licmgr10.dll 2012-08-28 15:14:52 1469440 ----a-w- c:\windows\system32\inetcpl.cpl 2012-08-28 12:07:15 385024 ----a-w- c:\windows\system32\html.iec . ============= FINISH: 7:22:35.20 =============== Ok, so I plugged my regular USB KEYBOARD back in (which has continued to work, eventhough the usb mouse won't), and only the mouse part of the key/mouse combo into the ps2 mouse port...and that works. And here is the DDS log you asked for yesterday. It won't let me attach anything though, so I'll have to copy and paste.

Hi, thanks for replying. The computer is a GX280. I do have the ps2 ports you're talking about. Right now, I have the keyboard/mouse combo plugged into those ports.The only usb mouse I have, is the one I was using until this issue, but I can get another one if you think a new one would change something. Or I could also try to get a regular mouse for the ps2 port. A new issue as of this morning, when I boot, even in safe mode, right after I hit f8, I get a screen that says keyboard failure. Then it brings up the screen where I pick to boot in safe mode. It boots, the keys and built in mouse works for about 30 seconds, then they both stop working. I hurried and ran the DDS again, but can't get it to work long enough to get online and post it.

Hi. Hope yesterday was a good day for you and your family. I'm all for backing up the stuff I want to keep, and reinstalling. Honestly though, I'll need help doing it. I've never backed up anything before, nor have I re-installed Windows before. I don't want to mess something up. Also, if memory serves, I got a disc with the computer that had the drivers on it. I've searched for that disc for the last 4 days, and simply can't find it. All I have is the disc I mentioned the other day. The Windows XP home edition disc. I hope if we're successful re-installing, that I it loads those drivers, or i can download them or something.

HI again. I hope you're still able to see when I post here. I started a new thread like you said. All that I got back was a link, and a GOOD LUCK. Wasn't much help, especially since I didn't have a mouse. I got my hands on a keyboard with a built in mouse, which seems to work. Do you think you could help me with the virus now that I have mouse capabilities?

I'm not sure what you mean. But what I was hoping for, was step by step help, to get my mouse working first, then to get my computer back to normal....either by getting rid of this virus, or by backing up what I have now that I would like to keep and then re-installing Windows. I'm not sure how to do any of this. But, I got my habds on a keyboard, that has a built in mouse, and that is working. It doesn't plug into a USB, but into the regular old ports....so I guess thats why it's working. So for now, the mouse problem is at least workable. Jeff referred me here to fix the issues with the computer than the virus caused. So that's where I need help.

Hi, I've been working with Jeff in this http://forums.malwarebytes.org/index.php?showtopic=118314&st=40 thread. We've run into some problems, so he recommened I come here. Here's a quick update of what's going on. I found out I had a rootkit.0access virus. So I came here. After running several suggest programs, and listing the logs, it was suggested that I re-install the SERVICE PACK 3. I did so, but now the new problem is, my mouse won't work. No matter which USB port I plug it into, it won't work. I'm willing to re-install Windows if that's what I need to do, but I can't backup any files, or even do the re-install without a mouse. Please help. I follow directions well, but am not as computer literate as I used to be. Thanks a lot.

Ok, I'll do that. Thanks.

I don't see how I'm going to be able to backup anything, or re-install Windows without a working mouse. And I don't think the virus has caused my mouse not to work, considering it was working right before I re-installed the service pack. The only disc I have, is the one I listed yesterday. Windows XP home edition, with service pack included. I have no drivers disc, or any other that the link you provided listed.

I was thinking I just was missing some drivers or something. But, when I plug in a flash drive into the same USB ports, it recognizes it. I'm not opposed to starting over, but...I don't know how to backup stuff I want to keep. I have a lot of stuff I'd want to keep if at all possible. Could you help me with that, then walk me through re-installing Windows?

I don't see a MOUSE listing...but about 3/4 the way down the list there is PORTS (COM&LPT). And sub-listed under ports is COMMUNICATIONS PORT (COM1), then COMMUNICATIONS PORT (COM2). They both have yellow ! next to them.

I have tried all the USB ports. I have 5 or 6 of them. When I would plug it into a new one, it would work for just a second. Then stop. My USB ports is one of the problems I've had since I bought the computer. Plugging in flash drives, and getting printers to work for example was tricky. Before coming here, when I'd start the computer, I'd get an installation pop up for the mouse. I would just close this, because just like with a printer, it would never actually install correctly. Just give me an error...but the mouse would work anyway. Now, the mouse isn't working, and I'm getting no pop up. The keyboard which is also plugged into a USB works fine though. Also, I can't find "Device Manager". I checked in the Control Panel, but nothing.

My issue is on my desk top, so I'm using a plug in mouse in a USB port. And I just rebooted into safe mode, and the mouse still won't work.

Reference my above post...I meant to say my MOUSE won't work at all right now.