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rherber1

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  1. Thanks Ron, The problem was that I didn't know what had caused my computer to fail in the first place. It was only after doing a web search on a newly installed Windows system during the past week did I discover the Malwarebytes April 15 blunder on this forum. It wasn't as though I got a phone call from Malwarebytes to let me know that if my computer wouldn't boot then the problem was probably caused by Malwarebytes itself. As far as I was concerned it was a hardware problem, not software. For those who are not computer hardware oriented the shock of a failure to boot creates an assumption that the hard drive has failed and in the absence of any information telling them the likely cause major panic ensues. In such cases the only possibility of saving the data is to get a professional to do it. And they charge like wounded bulls. Ross Herbert
  2. I had to leave my computer running overnight on 15 April (16th April Australian time) and when I tried to restart it the next morning, nada. Couldn't even boot in safe mode from bios. I didn't have any clues as to what had happened or what caused it but it now seems that it was caused by Malwarebytes. As I had heaps of stuff on the drive I couldn't afford to lose I was forced to take my hard drive to a data recoverey firm and that little exercise cost me a cool $680. My fault for not doing a backup, I know, but that doesn't excuse Malwarebytes either.
  3. I wanted to avoid any possible of incompatibility with the latest version when using the ID and key supplied with 1.46. I planned to upgrade after installing. I didn't know about mbam-clean as I have only just joined the forum but I did locate a read on it here http://forums.malwarebytes.org/index.php?showtopic=104028 so I will give it a try. Many thanks for your help.
  4. Point taken re starting new topic. Re the installation on a second computer... If my old computer dies and I have to install mbam on a new one that would mean it wouldn't be able to be registered either wouldn't it? Surely I would be allowed to do that.
  5. I have recently needed to install mbam on a back-up computer so I installed my originally purchased copy of ver 1.46 and I copied and pasted both the ID and key from the confirmation email which I received at purchase time. When attempting to register I receive a message that the ID and/or key are invalid. Even when I laboriously type in the ID and key (no spaces all u/c and hyphens as specified as in the email) I get the same result. Can you assist please?
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