timat10

I have done a system restore and the Malwarebytes icon is now blue, although now I can't seem to open Malwarebytes as it says it's read only. I received an email from support who enoucrages me to search through the knowledge base. ;-) I will reboot again after perhaps doing a boot scan.

Ok, I guess this is all the stuff. I tried to disable Windows Firewall, don't seem to have it anymore, only an advanced Firewall which I've never heard of and is inactive. I noticed in one of these logs that something wasn't running and created errors, but never did before so not sure what has changed since I haven't disabled or enabled any services for a while. Thought I might as well post this here instead of opening a ticket since it's probably faster and might also help others, if anyone else has the problem but me. Seemed to be a common search phrase. "My icon turned gray" ... CheckResults.txt attach.txt dds.txt protection-log-2012-12-31.txt

Yes, I'm sure. I'll do all this when I get time. Haven't installed or done anything new to my Laptop. Malwarebytes has always worked fine until I believe, the last update, then I noticed it was gray. I did do an Image Backup, but that' all I can think of that has happened. Thanks.

Correction, it was running but was hidden. Gray Icon.

I did everything listed above, now MBAM is not running in the system tray. When I open the program using the program icon (The old red one) the program opens, updates and runs, but cannot tick the Website Blocking option. Strange, it worked fine for the past week or so until I noticed the gray icon. Currently running a deep scan.

In addition to not being able to activate the Website Blocking Module in my registered version of Malwarebytes, the new icon appears gray in the task tray, and the program icon in Windows Explorer (7 64 bit) is the old red icon, is this normal? The icon was blue when I first installed it until the last update.

I have the registered version of Malwarebytes and can no longer tick the Website Blocking Module. Cannot place a check mark in it, therefore my icon stays gray and the program is not doing it's job.

Using registered, latest version of MBAM and I would have sworn that before I installed the latest update of 1.70.0.1100, I noticed the nice looking, new, blue icon in the task tray, but I noticed today that it is gray? Is it supposed to be gray? I ran updates, scan and all seems to be working.

I spent three hours today trying to log into the forums to figure out whether I was infected with something on one of two windows 7 computers where Malwarebytes worked on one and not the other. I had been trying to help a friend who purchased the Malwarebytes Pro version and realized it had not been running for sometime in the system tray, if ever. After running the MBAM Clean (or whatever it was called) it fixed the problem on my Windows 7 machine and allowed Malwarebytes to finally run. Beforehand it just installed, updated and attempted to open then crashed. But I'm not sure how to inform my friend to follow these procedures since he has the pro version and needs to download it again. (Which I don't believe you can, the download expired) The main reason it took me 3 hours today, I could not log into the Malwarebytes forum using my username and password, applied for a new password, that wouldn't work either, re-registered under a different username and password, received and verified the information via email, still could not log in. Registered a 3rd time, completely new username, email address and password and was finally able to log in. I haven't purchased the pro version because his has never worked. We always ran a manual scan to detect the evils lurking. Not sure if this was the right topic description or correct forum but I couldn't find a place for general feedback.