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Everything posted by jennifergib7

  1. When this message began, his pc was badly infected. We got rid of infection and completed the checkdisk several times, and there was never an error with the hard drive. I honestly don't think its a bad drive. If you can't help, is there someone you can direct me to? Thanks again and I appreciate your time. Jennifer
  2. I booted in normal start up. And the first screen came up is the black screen. (This screen started coming up about 5 weeks ago. We did check disk and it stated there is nothing wrong with the drive). I press F2 to continue. Then I get the windows symbol spinning for what seems forever. Then a screen says Automatic Repair, and I get the page that lists all countries for me to choose keyboard layout for set up.
  3. Here you go. Step three, Sophos wouldn't complete. I am in windows 10 safe mode, said it couldn't connect?? Again I appreciate your help. JRT.txt AdwCleaner[S1].txt AdwCleaner[C0].txt Addition.txt FRST.txt
  4. Here's the other two. TDSSKiller. TDSSKiller.
  5. Here are first two logs from MBAR. I'll be getting the others to you hopefully tomorrow. For the TDSSkiller, I was directed from video to check mark the item which required a re-boot, unfortunately that's where this system is very unstable. It might take 3-5 times to load windows in safe-mode, almost as if going in circles and also extremely slow. Once the system is back up, I'll run the TDSSkiller and upload the logs. I appreciate your help. mbar-log-2016-11-02 (06-13-48).txt system-log.txt
  6. After finding many issues with HP Desktop PC, computer is extremely unstable. Even though Malwarebytes show these items in quarantine I am still unable to boot Windows except in safe mode. I am assisting my father in fixing his issues and I would appreciate any help. Thanks MBAMlog10212016.txt Addition.txt
  7. Thanks. I will read those articles in just a sec, however I was hoping to just be able to do sfc /scannow (since I have the reinstallation CD), is this possible? The two main things I hope to accomplish with this CD are: 1) Being able to access the Display Properties and 2) Accessing the internet via wirelessly. I enabled the wireless adapter again. I checked the status and it's connected, 48.0Mbps; packets are low sent: 698/received: 652. Will a repair or reinstall or even scannow, correct these issues? Thanks again.
  8. Ok, I've read those. Did you get a chance to read what I posted above on 'you may lose data or program settings after reinstalling, or upgrading windows xp'? Do I need to be concerned with anything referenced in this support from microsoft? Thanks again for your help.
  9. I received the cd today. Before we begin I have a couple of questions. 1) Laptop came pre-installed with Windows XP Professional. My cd is Windows XP Pro Service Pack 3, am I good to proceed with this cd? 2) In this topic, post #11, I ran the Kaspersky Rescue Disk 10, could this have created some of my problems (icons)? Reference: a) http://support.microsoft.com/default.aspx?scid=kb;EN-US;q312369 b) http://support.microsoft.com/kb/312368/EN-US Thanks
  10. Thank you. I did that last week after researching here and there. I have obtained a win xp pro sp3 cd, however it's in the mail and hasn't arrived yet. I am hopeful that someone can stay with me while I try to do a repair/recovery from inside windows xp pro. I've tried installing Dell Detect to see if everything is ok on that end, however it comes up {ERROR: System.Runtime.InteropServices.COMException - Referenced assembly is not installed on your system (Exception from HRESULT: 0x800736B3). I am hoping the CD will repair the network connection. I'm still having all same issues control panel icons, really really slow startup/shutdown. I realize XP is going out 4/14, however I don't think this laptop could handle any other version of windows, just trying to help someone out whose just getting to know the web.
  11. I had a CISCO Linksys AE1000 wireless USB adapter. I installed on the laptop and everything ran ok for a while, then got on IE microsoft updates websites and it lost connection. Now it will no longer connect pc to the internet. Now giving error 'windows could not connect to this network'. Event viewer, system, information TCPIP - event 4202, sys detected adapter Linksys ae1000 was disconnected from network. Is there anywhere else you might direct me or is there any other scans we can run? Thanks
  12. Also noted in safe-mode in control panel I only have one icon for network connections, where on normal start up has been showing two icons. Sorry for so many posts, I'm still in safe mode and ran a disk clean up just to see what was in the temp folder. Got a file c:\documents and settings\administrator\local settings\temporary internet files\content.IE5 Does this mean I.E. version 5?
  13. Yes, I did the factory reset on the router. I have tried updating the drivers for network adapters. I thought maybe I needed a replacement network adapter. Today I tried to download/install the DELL Detect and the laptop gave errors (similar to a virus), cannot install contact manufacturer. Once again I went back to Malwarebytes and downloaded the rootkit. When I tried to run the scan, came up an error "system volume seems inaccessible or encrypted. Scan can't continue." What do you suggest, as I don't have an installation CD for this laptop.
  14. I've also uninstalled the wireless network adapter 'Intel ® PRO/Wireless 2200BG' and allowed hardware wizard to reinstall. No success. Properties show device is working properly.
  15. Same issues: no/intermittent wireless internet service (works for sec. and then drops), wireless icon on bottom right of screen is showing connected; when I click repair, laptop freezes on disabling the wireless adapter, have to do hard shut down and reload; control panel showing duplicate icon for network connections; display icon in control panel will not open the display settings (no response when I double click); when the laptop is turned on takes 5 - 7 min to get windows loaded bc of stalling bios on DCHP - no boot file name received; Internet works fine when plugged directly to the router. Is there any chance this laptop has not received all required microsoft updates? I went to updates and the ones that failed to install, I manually installed, however the download history doesn't look complete (it only goes back to Dec 15, 2013). Is there a list I can check to see if each one is there?
  16. Here are the last two. Farbar Recovery Scan Tool only had one log, bc we had run it earlier. ESET.txt FRST.txt
  17. Here logs for step 3 & 4. I get the rest in the morning. thanks mbar-log-2014-01-03 (21-29-10).txt system-log.txt JRT.txt
  18. Ran the chkdsk. There was an event log for ap0lication & system only, the others were empty. App.txt sys.txt
  19. Yes, I completed the router reset. Still having connection issues along with the control panel things. thanks and happy new year.
  20. Ran it two times, once plugged to router and again 'unplugged'. The only difference in the scan was the Connection Status, copied and pasted to the bottom of the first scan. Farbar Service Scanner Version: 05-12-2013 Ran by Tater (administrator) on 30-12-2013 at 08:38:02 Running from "C:\Documents and Settings\Tater\Desktop" Microsoft Windows XP Professional Service Pack 3 (X86) Boot Mode: Normal **************************************************************** Internet Services: ============ Connection Status: ============== Localhost is accessible. LAN connected. Google IP is accessible. Google.com is accessible. Yahoo.com is accessible. Windows Firewall: ============= Firewall Disabled Policy: ================== System Restore: ============ System Restore Disabled Policy: ======================== Security Center: ============ Windows Update: ============ Windows Autoupdate Disabled Policy: ============================ Other Services: ============== File Check: ======== C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit C:\WINDOWS\system32\Drivers\tcpip.sys [2010-07-08 08:26] - [2010-07-08 08:26] - 0361600 ____A (Microsoft Corporation) 51E41F16ACD80B8B39C0AE703A213F09 C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit C:\WINDOWS\system32\netman.dll => MD5 is legit C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit C:\WINDOWS\system32\srsvc.dll => MD5 is legit C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit C:\WINDOWS\system32\wscsvc.dll => MD5 is legit C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit C:\WINDOWS\system32\wuauserv.dll => MD5 is legit C:\WINDOWS\system32\qmgr.dll [2011-10-07 12:08] - [2009-04-19 05:19] - 0408576 ____A (Microsoft Corporation) F13D1AA04F1F02399EB87F011584B7C0 C:\WINDOWS\system32\es.dll => MD5 is legit C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit C:\WINDOWS\system32\svchost.exe [2008-10-03 06:54] - [2008-10-03 06:54] - 0014848 ____A (Microsoft Corporation) 67E38B4A549833E02D4D1617B5DBC318 C:\WINDOWS\system32\rpcss.dll => MD5 is legit C:\WINDOWS\system32\services.exe => MD5 is legit Extra List: ======= Gpc(6) IPSec(4) irda(8) NetBT(5) PSched(7) Tcpip(3) 0x080000000400000001000000020000000300000005000000060000000700000008000000 IpSec Tag value is correct. **** End of log **** 2nd SCAN - (icon bottom right is showing connected - Speed: 18.0 Mbps) Connection Status: ============== Localhost is accessible. LAN connected. Attempt to access Google IP returned error. Google IP is offline Attempt to access Google.com returned error: Other errors Attempt to access Yahoo.com returned error: Other errors
  21. Okay, I've done that. I'm still having the same above issues. I'm plugged directly to the router, would prefer using the wireless network adapter. Upon rebooting the system, I noticed that before windows XP is loaded, bios is going thru 1. BROADCOM ..... 2. BROADCOM BASS CODE....3. CLIENT MAC ADDRESS...... and then at this point it hangs 3-4 minutes on 4. DHCP. Finally moves on after 'NO BOOT FILE NAME RECEIVED'. Just giving a bits of information as it comes to my attention.
  22. Icon at bottom right screen shows wireless internet connection 'connected', won't load webpages. I click on repair and it hangs at disabling wireless network adapter (will not let me cancel the action). My only option after that is do a system shutdown, then system hangs again on 'windows is shutting down', here I have to do a hard button shutdown to get pc back up. Control panel still showing two icons for network connections. Also still cannot access 'display' functions. Thanks
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