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About Eagleeye

  • Rank
    Advanced Member
  • Birthday July 22

Profile Information

  • Location
    Mid-Atlantic Region (USA)
  • Interests
    - Computer & Internet security/privacy issues.
    - Veterans healthcare-access, disability, and homelessness issues.
  1. Much obliged for the follow-up info, Porthos. Malwarebytes v3.7.1 seems to be functioning o.k. at the moment since doing the reboot you suggested.🤞 Cheers! EE
  2. Evening Porthos and thanks for your reply, I followed all instructions as given. I copied and pasted both the ID and KEY codes in the proper boxes and re-checked them to ensure they match what is shown on the Cleverbridge receipt from June 2011, when I purchased the lifetime license, including the dashes and ensuring there were no blank spaces either. The problem continues. The "ACTIVATE" button remains greyed-out.
  3. Hello again, Well, after running the Malwarebytes Support tool the HelpBot said to do...I now find something apparently didn't go quite right, and it has removed the MBAM v2.2.1.1043 I have been using for years, and installed Malwarebytes 3.xX (TRIAL VERSION) now. WHY was my existing version removed? I cannot even ACTIVATE this new version with my existing lifetime license ID and KEY I have for version The [ACTIVATE] button remains grayed-out despite following all instructions as given! I would appreciate it if someone could explain the above and help me out here.
  4. Good evening everyone, I'm using MBAM v (Lifetime license); Win 7 Home Premium, x64. Problem Description: I open the MBAM user interface, click on [HISTORY] tab, then click on [APPLICATION LOGS]. I then clicked on quite a few of the PROTECTION LOGS (at random going back as far as February 1, 2019). The window which opens displays nothing but a blank white area for many of the logs, but not all of them. Some of the Protection Logs DO display properly though. ALL of the "SCAN" entries display their contents properly - no blank, white windows were noted. * NOTE: T
  5. Hi Dashke, My MBAM database has already updated. I did receive another advertisement email from Hanes this morning, but there was no blocking by MBAM on this one. Much obliged for the timely resolution! EE
  6. A brief update here for anyone interested. I just heard back from the IT Staff at Hanes(dot)com, who advise they are investigating the problem with the two compromised advertisement emails I received from them today. They requested I forward them the emails in question, which I did. If Malwarebytes Staff need the email address of the IT person who contacted me, let me know and I'll provide it. Best regards. EE
  7. Good afternoon, Just my 3-cents worth for anyone interested... MBAM is also blocking an outgoing connection to: img.ed4.net, when I opened an advertisement email this morning from Hanes(dot)com - a trusted website from which I've ordered items before, and routinely receive advertisements. HpHosts flags it for phishing. The ports shown in the MBAM detection entries are: 52869 & 52462. In the email's source code, I also see: img.ed10.net. VirusTotal shows it as clean, however. [UPDATE, 4/26/17 @ 3:40 p.m. US EST]: Just received another advertisement
  8. Exile360 is correct, as shown in the attached screenshot. Cheers! EE
  9. My thanks to everyone who replied to my inquiry! I was able to download and install the MBAM v2xx again. Thus far, MBAM seems to be working o.k. Cheers! EE
  10. Good evening, I wasn't sure just where to post this inquiry, so please accept my apologies if it is in the wrong sub-forum. Description of issue: My old computer died on me and now I'm trying to set-up this refurbished Win 7 computer, a friend gave me. I have a lifetime license for MBAM, but have no idea how to reinstall the version 2xx that was on the dead computer - on to this new one. (I do have the ID and Key for the license on hand). My question: Could someone please tell me how to re-install MBAM on this new computer, or direct me to where I can find instructi
  11. Hi dcollins, and thanks very much for your follow-up reply to my inquiry! For the moment, I'm inclined to hold-off on installing v3 manually, and just continue monitoring things here for a while longer. Cheers! EE
  12. Good evening everyone, I've spent considerable time searching through the forums here trying to find sufficient info to help me better understand the new MBAM v3. but not having much luck...or perhaps I'm just not looking in the right place(s). (I have a lifetime license, & am using MBAM v The questions I have are: 1. Will this new MBAM v3 automatically install itself, at some point, or do I need to manually install it? (If manually, could someone please explain how, or direct me to a download link to install v3 over top of my present version)? [In my curre
  13. Welcome to the MBAM Forums, erimeix! The file in question (and MBAM's detection of it as a Trojan Agent), was a false positive, as Moderator thisisu mentioned in his posts above. Updating your MBAM database to v2016.10.21.02 will resolve the issue. I updated my database to the aforementioned version last night, then restored the "RAIDtest" file from Quarantine to its original location. I ran another "Threat Scan" and MBAM no longer detects it as a trojan. If you still encounter problems after following thisisu's instructions, please post back, describing the issue(s) you'
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