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Everything posted by Weston

  1. I have had multiple "tickets" with the Support person -- they change with each email. I have 2 computers: my new laptop, which is being protected by ? Subscription Key, and my old laptop, which I'm typing on, and which was renewed in November and was to be expiring in November 2021. When I open the M icon on this old laptop's taskbar, I receive a welcome screen instead of a Scan screen. When I "Sign In", I receive a window that says "This license key has been refunded." I do not believe that this laptop is protected by Malwarebytes at this time, although its subscription was r
  2. I have used Malwarebytes for many years. Several years ago Malwarebytes helped me recover from a severe Trojan attack. In November 2020 my two Premium subscriptions were automatically renewed, one for my desktop and one for my laptop. In March 2021 my desktop died a natural death. Two weeks later, I bought a new laptop to replace the desktop. I asked a Malwarebytes Support person if I could transfer the dead desktop computer subscription to my new laptop. Apparently I could, since 7 or 8 email exchanges took place. While the Support email exchanges were taking place, I was
  3. I have no idea what the above automated response means. Does it mean my query is not suitable for posting here? Not related to malware? Can anyone suggest what my problem is or where I might get help?
  4. For the past about 3 weeks I've been being annoyed by a problem the origin and source of which is unknown to me. I've been watching the old Fugitive series on YouTube. Somewhere around Season 3, this started happening: One minute before the end of the video, during the Epilog, the video disappears and a large yellow box appears in the middle of the screen containing the large word "NABITO." Outside the box is the word "Downloading . . ." I believe that what it's "downloading" is a lot of video images. I've tried to find out from YouTube and from Nabito how to stop this,
  5. No, I own a mini-iPad and a cell phone.
  6. Something is very wrong with my Users folder. I have been away for a time, and on returning, my Users Folder now contains this: Users / Myname / .android has spawned new folders with today's date. All of the Users/.android/AppData folders and Users/.android/Roaming folders that were there this morning are gone. .android contains AppData folder and two files: adbkey and adbkey.pub - all three have today's date. AppData contains Local (which contains Microsoft which contains Window which contains Temporary internet Files) and . Roaming which contains only Dropbox. adbkey and adbkey.pub
  7. This morning I discovered two folders that I needed were missing from the Users folder. Eventually I located them in a new Users folder called ".android." Can I simply move the AppDat folder up to Users/Marge and delete .android?
  8. Everything appears to be working fine. My desktop background was the first change that happened when the attack began and it remains changed -- easily fixed. When I open WordPerfect, it wants me to register, install a hotfix, and sign up for some stock photo stuff--these are new to me. Neither of these is important, unless they signal lingering infection. Can you offer an opinion as to whether it's safe to copy back the folders and files I moved to a flash drive?
  9. I see a folder C:\$Windows~bt that is 6.38 GB in size and is checked "hidden." It seems unusually large. I did a scan with Malwarebytes. I installed the free version. I didn't notice what it said when I started the scan, but now it says 14-day Trial version.
  10. I'm not sure if we're finished. Please tell me if there is anything else I'm supposed to test or run or clean up. I've decided that, even though Malwarebytes Premium isn't working on my desktop, I'm going to install a premium version on this laptop. i'll try to get them working right.
  11. Sorry - I thought only the links would show.
  12. Attaching frist and addition files. FRST.txt Addition.txt
  13. # AdwCleaner v5.018 - Logfile created 07/11/2015 at 12:29:02 # Updated 05/11/2015 by Xplode # Database : 2015-11-03.2 [server] # Operating system : Windows 7 Home Premium Service Pack 1 (x64) # Username : Marge - MARGE-PC # Running from : C:\Desktop\AdwCleaner.exe # Option : Cleaning # Support : http://toolslib.net/forum ***** [ Services ] ***** ***** [ Folders ] ***** ***** [ Files ] ***** ***** [ DLLs ] ***** ***** [ Shortcuts ] ***** ***** [ Scheduled tasks ] ***** ***** [ Registry ] ***** [-] Key Deleted : HKCU\Software\Classes\CLSID\{9C4EFBD5-1ADF-41E6-BE26-AF44326E30E4} [-] Key D
  14. When I click on your AdwCleaner link, I arrive here: http://www.bleepingcomputer.com/download/adwcleaner/dl/125/ When I click on Download there, I arrive here: http://www.easydocmerge.com/index.jhtml?partner=^BYU^xdm101&offer_id=1640&a=364&oc=12855&c=6837 I apologize for my anxiety; it's not intentional. I'm hoping for success, since my 9:00 appointment time at Staples ($159) has come and gone. They'll take me later, but it will mean an overnight for my laptop. Please tell me if it's okay to follow the links above. I don't want to make matters worse.
  15. I don't see "Apply Actions." I see "Removed Selected."
  16. When I clicked on Download Free Malwarebytes first, I got ads. When I used the URL of the link you posted, I got to the Products page okay. I clicked on the Free version in the list. The usual Download arrow upper right did not appear. Instead, across the bottom in a gold band, it says "Do you want to run or save mbam-setup 22.0.1024exe (21.8 MB) from data.cdn.mbamupdates.com?" Is that okay to click on?
  17. I'm able to open Firefox and IE. I can get to things like MapQuest, Bing, but it appears that anything related to sound is not working. WCPE "Listen Now" produces ads instead of music. Same with Youtube and Netflix - ads. I did not click on MSE for fear of a repeat attack. With regard to sound, I mentioned somewhere that yesterday I received a message that the sound system was off, and I thought possibly I had accidentally deleted a file or folder it needed.
  18. I'm still having trouble posting the attachments. Add to Post? Add Replay? Neither seems to just plain post the darned thing. Fixlog.txt
  19. The third from the bottom in the search list shows the date and time of the attack: 10/31/15, 3:57pm.
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