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XweAponX

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Everything posted by XweAponX

  1. Sorry - No editing function - The other thing was that they use a Brother Printer that uses Wireless, I could not get that fixed, I had to move on to two other shops today. I was able to set up a temporary printer with the USB cable and share that printer with the rest of the 5 workstations - I can't even get back there tomorrow to finish, I have several more places to go plus machines at my house that need to be attended to. So, this is a work-fest for me, but I understand the POV of these businesses.
  2. In Windows 7 I could not get into any usable mode of operation, the files required to boot were just gone. There was no command line safe mode, no regular safe mode, no VGA mode, no "use earlier version that worked" mode. Windows 7, if you have no restore points or backup image, cannot be repaired. Luckily I only had to do one full reinstall, but it was a server, the whole shop was running Tracs, an invoicing program for automotive. And the server machine was the one that cold not be restored. Fortunately as well, Napa Tracs was easily re-installed and it restored their database to the exact way it was before this happened.
  3. Ok - Apology Accepted. The next update for Malwarebytes should have Auto Quarantine disabled by default. Im not really that angry, but it's my clients, they are seething with ire about this. I know you realise, that this virtually ground businesses which depend on networked systems to a sudden halt. I had thought you had been hacked and anonymous had pirated your update package. I really didn't know what to make of this when the calls started streaming in - I thought it was a new world wide virus, or a bad Microsoft update, or maybe Microsoft reached in and shut our systems down. All of the Windows 7 systems I maintain had Black Screens of Death. I googled and googled and found no explanation. I was finally at my 3rd business of the day when I made the correlation in my mind - All of the affected systems had updated versions of Malwarebytes. So, I hope you realise, I am not that angry, it's my clients who are salivating and making me remove the program - Hopefully I will get them to trust this software again ion the future, once they see that without it, they have no Malware protection at all.
  4. -Ok, as long as they realise it and try to avoid it ever happening again. I've never heard about "Auto Quarantine" - Seems like this is a setting that should be disabled by default in future upgrades for the program.
  5. OK - SO THESE versions of Windows 7 can do the In-Place Install, booting from the DISK? Because all of the literature I have ever read on the Microsoft Site and Technet regarding In-Place Installs for Windows 7 claim that it can only be done while in the Desktop. These will "upgrade" a system and restore it to working order? Microsoft says it can't be done this way. Is this something new? These disks CAN in-place from Boot?
  6. Clearly, what it very much needed, is a setting in Malwarebytes Prefs that allow you to tell it to ASK you first, before deleting. This was so sudden, 200 NON INFECTED SYSTEM files deleted in less than a second the moment this update was installed. My PHONE has been ringing off the hook with this, it's hard enough fixing the legit problems I come across, this has been a mega slap in the face. I always use Malwarebytes in concert with NOD32, and between the two, hardy anything gets past them. We really NEED the choice to ignore a false positive, a popup window should come up asking us what we want to do. I don't know if Malwarebytes realizes just how Major this was, and my clients are foaming at the mouth.It has to never happen again, with protections just in case it does.
  7. I was able to do a bunch of system restores on Windows 7 to the day before this happened, But the guys who own the those systems that were servers, were very unhappy, asked me to take Malwarebytes out for good because of tyhis.
  8. I was fretting about this, I thought hackers had hijacked a Malwarebytes package. This has affected just about all of my clients, about 10 to 15 PCs around town where I had Malwarebytes installed were hosed by this. Most of them were repaired simply by doing a system restore, but one system - A Server system, was irrecoverably corrupted. It was a Windows 7 x64 machine, had no restore points (The System Restore storage had been set to "0 bytes), and it could not be booted to any mode to run Malwarebytes and restore the files. Although it was mostly Windows 7 systems that were affected, a Windows XP system, another server, was affected, maybe 200 or more system, files, were deleted with no choice to stop the deletions. Since the system was the core of a Network which distributes a database to all of the workstations, this business suffered two whole down days. The system files incuided in the deletions were all of the files relevant to file sharing, In a future update, we will need a "panic button" for this kind of error, to stop it and immediately restore the files. We use Malwarebytes to protect us, and we've trusted you for years with our systems. But this was a major cock-up, When I saw, 200 plus SYSTEM files in the quarantine bin, I knew that no virus I am familiar with could have infected that many system files. The users who use these systems have been trained by me, to not install anything at all. Every file affected seems to have been network-related. Not even Teamviewer was working, which is what I use to fix errors remotely, the system was totally invisible to the networks that hook into it and depend on it. So far, I've had 15 affected systems, was able to repair all of them but one. This foul up was way too expensive, and the only reason why I am not really that angry, is because I have work this week because of this. But I need to know the probability that this will ever happen again? I already have too many false positives as it is, it takes me about an hour to enter all of the files I need to exclude from scanning- Per machine, and my work is networking, I set up multiple workstations 2 to 10 at a time. I always put Malwarebytes into them, I need to know, is it SAFE to continue using Malwarebytes? Because there really is no other Malware program that is effective.
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