Jump to content

Leaderboard

Popular Content

Showing content with the highest reputation since 01/15/2021 in all areas

  1. Developer expectations vs the world dev_qa.mp4
    4 points
  2. PS. Please everybody, do not go on Google or any search engine of another kind, looking for real Malwarebytes Support. All too often, that is how people fall into a scam. The real Support portal starts at https://support.malwarebytes.com/hc/en-us The spot to start a Support ticket is https://support.malwarebytes.com/hc/en-us/requests/new
    3 points
  3. Really sorry for the late reply here. I was just made aware of this post. For transparency, the aggressive gTLD blocking was introduced when our browser extension was in prototype mode and as a way to test a bunch of really aggressive approaches and heuristics in order to come up with a good balanced blacklist-plus-whitelisting approach. Those gTLDs were selected due to the high ratio of malicious to legitimate websites found in those gTLDs. Many of those aggressive detection approaches are still in the browser extension but some of the whitelisting approaches never solidified as original
    2 points
  4. Hi Tim, IPv6 is not yet supported in the new driver. We will advise when support is available.
    2 points
  5. Just some other tidbits. I do hope that the way you initially created the Support ticket was thru the online Support portal. Once you have created a Ticket, the system will send a confirmation email to you, with the Subjcet line Malwarebytes Support Ticket ( with a 7 digit number ) That 7-digit number is the Ticket number. The from is support@mail1.malwarebytes.com From that point on, just follow the directions provided you, and make 1 reply as appropriate. and then await the next response. Have patience. I hope this helps you ( as well as other readers) abou
    2 points
  6. Howdy. Added bits, remarks. No, do not attempt to use any "compatibility mode". It will make things quirky / it is not needed / undesirable / actually makes things worse for the Malwarebytes program. Find the Malwarebytes icon on your desktop and right click on it with your mouse > select "Properties" > then click on the "Compatibility" tab. Make sure that the box beside "run this program in compatibility mode for..." is left blank. Click OK when done. . IF you created a recent Support Ticket, stick with that. Do not try to do anything special with email.
    2 points
  7. They make this look so easy, yet I'm sure they've spent hundreds of hours practicing over and over. "Nothing Else Matters" - Oona BROWN & Gage BROWN skate to @Metallica & @Marlisa Oona and Gage Brown are Team USA Ice Dancers. We filmed their 2020-21 Free Dance in Bryant Park's Winter Village ice rink at 6:45 in the morning over the Thanksgiving holiday.
    2 points
  8. Thanks, it looks like your system needs a restart to finish installing some files so please do that, then see if Malwarebytes is then able to connect or not, and if it still doesn't work, try the following to see if it fixes the issue: Download and run the Malwarebytes Support ToolAccept the EULA and click Advanced tab on the left (not Start Repair)Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here Please let us k
    1 point
  9. OK. I may return back to this, after formulating a different approach. 😎
    1 point
  10. Thanks Maurice, although I'm not a fan of beta versions, beta is install. Ran a quick scan, results still say W8 but this no longer concerns me after your and exile360 replies and reassurances. Much appreciation to you and all the forum volunteers and helpers on this topic. 💖
    1 point
  11. OK. The attempt to upgrade-over the top of existing did not work. However, there is still a working installation of Malwarebytes for Windows with Component package 1.0.1146. Lets give this a decent college-try ( as some folks used to say). To get this upgraded to the latest Beta with Component 1.0.1153 Start Malwarebytes for Windows. Click on the Settings ( gear icon). Now click on the tab "General". scroll down. and on the line under Beta updates, click that radio-button to the RIGHT to turn it On. Then scroll up a bit. and then click on "Check for Updates
    1 point
  12. Hi. Thanks for the reports. There is no reason to have any sort of concern. The zip file that we made poses no threat. and you can Delete the folder C:\FRST ( if it still exists). The flagging of the zip file is unfortunate. But understandable. Just delete the whole folder C:\FRST if it is still present. We dont need it. The (.)lnk you may delete too C:\USERS\KAREN\APPDATA\ROAMING\Microsoft\Windows\Recent\Quarantine.zip.lnk .lnk files do not carry a threat. . Now then, be assured that ths system does not have a "infection" at this point. We had done sever
    1 point
  13. Can you just please only do the Gather logs routine using the Malwarebytes Support tool. Double-click mb-support-1.8.0.848.exe to run the report Once it starts, you will see a first screen with 2 buttons. Click the one on the left marked "I don't have an open support ticket". You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next Now click the left-hand side pane "I do not have an open support ticket"
    1 point
  14. If it is a NVME there is a different adapter needed. I have them all.😁
    1 point
  15. Not really, trying to prove if this is a hardware issue... If it works good of ethernet then maybe you`ll need new internet wireless card. Not expensive and easy to replace..
    1 point
  16. Hello BillyBarue, An Agent has replied to your ticket, please continue with him. I'll close this topic to avoid any confusion. Thanks! 🙂
    1 point
  17. Our engine format and configuration in VirusTotal is different than our consumer and corporate products’ default configuration. In VirusTotal we use a command-line engine with different configuration and detection techniques/heuristics which might detect more than the commercial product. There are also false-positive suppression mechanisms in the commercial product which are not present in the command-line engine in VirusTotal. This file has been whitelisted for our commercial products and it is not detected anymore.
    1 point
  18. Hi, If it is not detected locally anymore, than this has been fixed in a meanwhile already. Our engine format and configuration in VirusTotal is different than our products’ default configuration. In VirusTotal we use a command-line engine with more aggressive detection techniques and heuristics which might detect more than the commercial product. This is the norm with other antivirus vendors in VirusTotal as well.
    1 point
  19. FYI, it's always shown Windows 8 on my Windows 10 devices as well; I suspect it's just an issue with no recognizing the correct OS build info on some system configurations, though I don't know the exact cause. I know of no differences with regards to how Malwarebytes scans between the two operating systems, so it shouldn't do any harm, though I have noted the issue for the Product team regardless, and hopefully we'll see a fix for it at some point, whatever the cause might be.
    1 point
  20. Hiya Czer, That entry you mention is related to a Firewall rule, we`ve seen those listed in addition.txt log from FRST scan.. Nothing to be concerned about... Continue to finish up: Right click on FRST here: D:\Download\FRST.exe and rename uninstall.exe when complete right click on uninstall.exe and select "Run as Administrator" If you do not see the .exe appended that is because file extensions are hidden, in that case just rename FRST to uninstall That action will remove FRST and all created files and folders... Next, Try t
    1 point
  21. Oh god thanks, I thought there is because there is a checked box of @firewallapi.dll, - 80201 in Allow Apps and I thought it was a Virus, sorry for taking your time.
    1 point
  22. This is a Browser Guard Block. I will Alert the proper team to investigate. There is no need for any further action from you at this time. @gonzo
    1 point
  23. Customer support is normally backed up and that has been made worse by the three day holiday weekend and another holiday tomorrow in the US, so you'll need to be patient. I assure you that nobody from the staff working here is able to provide any direct licensing assistance.
    1 point
  24. Yes this block has been removed. Please ensure to update your DB.
    1 point
  25. A staff member might come along and tell you when it was removed. But it is gone now. I checked with the current premium and and Browser Guard on 4 different browsers.
    1 point
  26. I do not see a current block either with Premium or Browser Guard.
    1 point
  27. Please PM me when a new beta comes out with IPv6 support. Thank you Sir!
    1 point
  28. I spoke with Support via email and was able to resolve the problem I was having with subscription renewal. Thanks for your response exile360!
    1 point
  29. This last scan with Malwarebytes for Windows is a very good result. As to your very last post, I'll need a decent way to "see" those items & or folders to be in a good report. One that can be useful & accurate. Lets hold off on that for a bit. Let me suggest that we do a different set of scans to do more security checks of this system. I will guide you. I would encourage you to have added patience & fortitude. We will get this all squared away before we get to the ultimate end. For now..... this next scan for adwares. Be sure you close all web browsers before
    1 point
  30. YAY ! That is great. I am very happy to read & see this. It has been quite a saga. And the last thing discovered was that about the status of a Windows service that is named SecurityHealthService. My theory is that a malicious element of a recent infection had set that to be off and out of the way on purpose. This case here seems to be a rare one. It is great to see this result. At this point, what you could do for me is to look at one or 2 of my most recent posts to you and look athe bottom RIGHT side and click on the Like button. What I need from you is to attach a c
    1 point
  31. I did find your Support Ticket and advised the Agent to close it as you can work directly with the Engineering dept here in this topic. Please upload logs to this topic as soon as you can so @nikhils can take a look and advise further. Please refer to this post for instructions on uploading logs to this topic. Thank you 🙂
    1 point
  32. What follows is only for this machine. We need to run an OTL Custom Fix. Double click on the icon on your desktop. Copy and Paste all of the following code into the textbox. Copy ALL the content of this code-box :OTL O4:[b]64bit:[/b] - HKLM..\Run: [SecurityHealth] C:\Windows\SysNative\SecurityHealthSystray.exe (Microsoft Corporation) :commands sc queryex securityhealthservice [Reboot] Push OTL will ask to reboot the machine. Please do so if asked. Click the OK button. A report will open. Copy and Paste that report in your next reply.
    1 point
  33. Hello. As to this last mention of Windows Update, I will be recommending that you seek assitance at Sysmative.com Forum. Just hold on, until later. Question that you should answer when you make your next reply. Was this computer always your own? Has your system ever been used at a comapny or organozation ? possibly one that had IT Support ? If the latter, it may be that the Support organization had Windows policies so that the computer ( as a endpoint device) had limited access ( by design ) to the Windows Defender GUI. . At this point, I would ask that you revi
    1 point
  34. This is not a case of Phishing. It is a variation of a Tech Support scam in the name of Malwarebytes. Numerous forum members have posted about this scam. Please Reference: have received 3 scam emails about Malwarebytes account charges Fake Receipt? Your subscription for “Malware bytes Security” has been renewed. Phishing scam using malwarebytes subscription (cares@usorderreceipt02.co) Phishing is a process masquerading as a known entity where a web site, a PDF or other document uses content that emulates that entity and tries to get the victim to provide
    1 point
  35. Let's see if you can do this and get a good screen-shot of the result. Copy and Paste this into a Command Prompt powershell get-mppreference Press Enter-key Iy takes a few seconds and then there should be a screen full of information. Can you grab a picture ?
    1 point
  36. Windows 10 bug corrupts your hard drive on seeing this file's icon Windows 10 bug corrupts your hard drive on seeing this file's icon (bleepingcomputer.com)
    1 point
  37. The browser downloads all kinds of files and scripts as part of it's normal operation. However, it also download files that are not all that safe. Due to changes in security from the browser last year, security software can no longer inject and remove those threats on their own. You need to use the interface to do that change officially. Of course malware doesn't care about that and does what they want. All should be good now, just remember that if you have other devices such as another computer or phone then that should be cleaned up too as the Chrome clean up does not remove files from
    1 point
  38. Hi, This is detected by our MachineLearning engine, which helps to protect even better against 0day threats. Unfortunately, as this is a heuristic engine, it's possible False Positives happen. Thanks for reporting these, as this helps to finetune the engine, so these won't be detected in the future anymore. This should be fixed by now. Please give it some time (max 10 minutes) in order to have it populate, so detection won't happen anymore.
    1 point
  39. You can get help faster here if you attach the support tool log here.
    1 point
  40. Sounds good. I'm off work tomorrow but will try to follow up if you post. Have a good night You're quite welcome
    1 point
  41. Thank you @nointernet The Clean log you posted shows it had trouble removing and cleaning up. You also have a few issues wrong with the system. I'm going to move your topic to the Removal forum so I can work with you to clean up the computer a bit. Please go ahead and run the MBST tool one more time and uninstall, but do not reinstall anything yet. When asked decline the install. Then after the restart of the computer wait a few minutes. Then restart one more time and run FRST for me as shown below. Please download Farbar Recovery Scan Tool and save it to
    1 point
  42. Excellent, Glad to help. Take care and stay safe out there
    1 point
  43. Greetings, Thank you for the suggestion, I'll be sure to pass it on to the Product team for consideration. In the meantime, just in case you were not aware, you can configure Malwarebytes to restart the system automatically for your scheduled scans when required for removing active threats; obviously that won't leave the system off, but at least it will restart the system so that any active threats that can't be removed without restarting the system will be removed. If you have any further suggestions or requests please let us know. Thanks
    1 point
  44. Hello @Yassine Please run the following steps and post back the logs as an attachment when ready. Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed. Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed. If you still have trouble downloading the software please click on Reveal Hidden Contents below for examples of how to allow the download. STEP 01 If you already have Malwarebytes installed then open
    1 point
  45. https://forums.malwarebytes.com/forum/155-newest-ip-or-url-threats/
    1 point
  46. As to the Powershell screen-grab ( above), the "commands" entered belong in a actual Command prompt and not in Powershell. That is why they did not work. I would caution to not automatically assume that advice or direction given to others can or should be used without expert guidance. A lot of times, directions on this forum by our expert helpers is customized specifically to one machine only. Then I would add that OS commands for Powershell are unique & different to it, and, are not the same syntax at all as the ones for a Command prompt ( CMD ). . Please do not do
    1 point
  47. Did you check spam/junk folder for your key. Also if you use gmail there are different tabs to check as well. Ticket responses other than the auto response with ticket number can 5-7 week days for a response. You should also be able to log in to your my.malwarebytes.com account and see it as well.
    1 point
  48. Allright. Thanks. Very good. Now then, I take it that the redirect to "visymo / universal search / zapmeta" is no longer happening. Now then, to strengthen your web browsers. Your system has the latest ( new) Edge browser, along with the Google Chrome can have the Malwarebytes Browser Guard. as also can the Mozilla Firefox. I suggest you install the Malwarebytes Browser guard for Chrome. To get & install the Malwarebytes Browser Guard extension for Chrome, Open this link in your Chrome browser: https://chrome.google.com/webstore/detail/malwareby
    1 point
  49. Hi, Your logs are clean of malware. NortonLife Lock comes with Norton. I have it. Check this article concerning the GeForce Pop-ups which may be attributed to what is known as Push Notification. How to Hide NVIDIA’s GeForce Experience In-Game Overlay Icons and Alt+Z Notification. https://www.howtogeek.com/271199/how-to-hide-the-nvidia-geforce-experiences-in-game-overlay-icons/ Hope that helps.
    1 point
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.