Jump to content

Removal instructions for WisePCDoctor

Metallica
 Share

Recommended Posts

  • Staff
Metallica

Metallica

Posted
  • Staff
Posted

What is WisePCDoctor?

The Malwarebytes research team has determined that WisePCDoctor is a "system optimizer". These so-called "system optimizers" use intentional false positives to convince users that their systems have problems. Then they try to sell you their software, claiming it will remove these problems.
More information can be found on our Malwarebytes Labs blog.

How do I know if I am infected with WisePCDoctor?

This is how the main screen of the system optimizer looks:

main.png

You will find these icons in your taskbar, your startmenu, and on your desktop:

icons.png

and see these warnings during install:

warning1.png

warning2.png

and this type of screens during "operations":

warning6.png

warning5w.png

How did WisePCDoctor get on my computer?

These so-called system optimizers use different methods of getting installed. This particular one was downloaded from their website:

website.png

How do I remove WisePCDoctor?

Our program Malwarebytes can detect and remove this potentially unwanted application.

  • Please download Malwarebytes for Windows to your desktop.
  • Double-click MBSetup.exe and follow the prompts to install the program.
  • When your Malwarebytes for Windows installation completes, the program opens to the Welcome to Malwarebytes screen.
  • Click on the Get started button.
  • Click Scan to start a Threat Scan.
  • When the scan is finished click Quarantine to remove the found threats.
  • Reboot the system if prompted to complete the removal process.

Is there anything else I need to do to get rid of WisePCDoctor?

  • No, Malwarebytes removes WisePCDoctor completely.

How would the full version of Malwarebytes help protect me?

We hope our application and this guide have helped you eradicate this system optimizer.

As you can see below the full version of Malwarebytes would have protected you against the WisePCDoctor installer. It would have warned you before the application could install itself, giving you a chance to stop it before it became too late.
 

protection1.png


and both Malwarebytes Premium and Browser Guard block access to their domain:
 

protection2.png


Technical details for experts

You may see these entries in FRST logs:
  

() [File not signed] C:\Program Files (x86)\Wise PC Doctor\WisePcDoctor.exe
C:\Users\Public\Desktop\Wise PC Doctor.lnk
C:\ProgramData\Desktop\Wise PC Doctor.lnk
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Wise PC Doctor
C:\Program Files (x86)\Wise PC Doctor
(LineTo Soft, Co,.Ltd ) C:\Users\{username}\Desktop\wisepcdoctor_Setup.exe

Wise PC Doctor version 3.8.6 (HKLM-x32\...\{DF817F49-F4DE-4564-9D0A-68F742A573F9}_is1) (Version: 3.8.6 - LineTo Soft, Co,.Ltd)

Alterations made by the installer:
  

File system details [View: All details] (Selection)
---------------------------------------------------
    Adds the folder C:\Program Files (x86)\Wise PC Doctor
       Adds the file unins000.dat"="4/27/2020 3:50 PM, 40827 bytes, A
       Adds the file unins000.exe"="4/27/2020 3:49 PM, 1214915 bytes, A
       Adds the file Update.log"="6/10/2011 4:54 PM, 7 bytes, A
       Adds the file WisePcDoctor.exe"="6/10/2011 3:28 PM, 1027584 bytes, A
       Adds the file Wpdac.dll"="11/4/2010 3:44 PM, 88064 bytes, A
       Adds the file Wpdao.dll"="4/18/2011 2:16 PM, 61440 bytes, A
       Adds the file Wpdaz.dll"="11/4/2010 3:51 PM, 88576 bytes, A
       Adds the file Wpdbax.dll"="4/18/2011 2:16 PM, 57344 bytes, A
       Adds the file Wpdbhm.dll"="4/18/2011 2:16 PM, 55296 bytes, A
       Adds the file Wpdec.dll"="6/10/2011 3:27 PM, 110080 bytes, A
       Adds the file Wpdfar.dll"="4/18/2011 2:16 PM, 65024 bytes, A
       Adds the file Wpdfb.dll"="4/18/2011 2:16 PM, 79360 bytes, A
       Adds the file Wpdfsd.dll"="4/18/2011 2:16 PM, 48128 bytes, A
       Adds the file Wpdier.dll"="4/18/2011 2:16 PM, 73728 bytes, A
       Adds the file Wpdio.dll"="4/18/2011 2:16 PM, 50688 bytes, A
       Adds the file Wpdjfc.dll"="6/10/2011 3:27 PM, 105472 bytes, A
       Adds the file Wpdop.dll"="4/18/2011 2:16 PM, 57856 bytes, A
       Adds the file WpdRax.dll"="9/8/2010 4:17 PM, 78786 bytes, A
       Adds the file Wpdrg.dll"="4/18/2011 2:16 PM, 44544 bytes, A
       Adds the file Wpdrgb.dll"="4/18/2011 2:16 PM, 76288 bytes, A
       Adds the file Wpdrgc.dll"="6/10/2011 3:27 PM, 142336 bytes, A
       Adds the file Wpdsm.dll"="6/10/2011 3:27 PM, 71168 bytes, A
       Adds the file Wpdso.dll"="4/18/2011 2:16 PM, 58368 bytes, A
       Adds the file Wpdtls.dll"="4/18/2011 2:16 PM, 82432 bytes, A
    Adds the folder C:\Program Files (x86)\Wise PC Doctor\Data\IEFavorites
    Adds the folder C:\Program Files (x86)\Wise PC Doctor\Data\Service
       Adds the file mcampus.cmd"="9/8/2010 4:17 PM, 2217 bytes, A
       Adds the file mdefault.cmd"="9/8/2010 4:17 PM, 2192 bytes, A
       Adds the file mhome.cmd"="9/8/2010 4:17 PM, 2202 bytes, A
       Adds the file minternet.cmd"="9/8/2010 4:17 PM, 2255 bytes, A
       Adds the file mnotebook.cmd"="9/8/2010 4:17 PM, 2215 bytes, A
       Adds the file moffice.cmd"="9/8/2010 4:17 PM, 2252 bytes, A
    Adds the folder C:\Program Files (x86)\Wise PC Doctor\Images
    Adds the folder C:\Program Files (x86)\Wise PC Doctor\RepairBackup\Backup
    Adds the folder C:\Program Files (x86)\Wise PC Doctor\RepairBackup\StartBackup
    Adds the folder C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Wise PC Doctor
       Adds the file Uninstall Wise PC Doctor.lnk"="4/27/2020 3:50 PM, 1067 bytes, A
       Adds the file Wise PC Doctor on the Web.url"="4/27/2020 3:50 PM, 54 bytes, A
       Adds the file Wise PC Doctor.lnk"="4/27/2020 3:50 PM, 1087 bytes, A
    In the existing folder C:\Users\Public\Desktop
       Adds the file Wise PC Doctor.lnk"="4/27/2020 3:50 PM, 1069 bytes, A

Registry details [View: All details] (Selection)
------------------------------------------------
    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{DF817F49-F4DE-4564-9D0A-68F742A573F9}_is1]
       "DisplayName"="REG_SZ", "Wise PC Doctor version 3.8.6"
       "DisplayVersion"="REG_SZ", "3.8.6"
       "EstimatedSize"="REG_DWORD", 6375
       "HelpLink"="REG_SZ", "http://www.WisePCDoctor.com/"
       "Inno Setup: App Path"="REG_SZ", "C:\Program Files (x86)\Wise PC Doctor"
       "Inno Setup: Deselected Tasks"="REG_SZ", ""
       "Inno Setup: Icon Group"="REG_SZ", "Wise PC Doctor"
       "Inno Setup: Language"="REG_SZ", "english"
       "Inno Setup: Selected Tasks"="REG_SZ", "desktopicon"
       "Inno Setup: Setup Version"="REG_SZ", "5.3.11 (u)"
       "Inno Setup: User"="REG_SZ", "{username}"
       "InstallDate"="REG_SZ", "20200427"
       "InstallLocation"="REG_SZ", "C:\Program Files (x86)\Wise PC Doctor\"
       "MajorVersion"="REG_DWORD", 3
       "MinorVersion"="REG_DWORD", 8
       "NoModify"="REG_DWORD", 1
       "NoRepair"="REG_DWORD", 1
       "Publisher"="REG_SZ", "LineTo Soft, Co,.Ltd"
       "QuietUninstallString"="REG_SZ", ""C:\Program Files (x86)\Wise PC Doctor\unins000.exe" /SILENT"
       "UninstallString"="REG_SZ", ""C:\Program Files (x86)\Wise PC Doctor\unins000.exe""
       "URLInfoAbout"="REG_SZ", "http://www.WisePCDoctor.com/"
       "URLUpdateInfo"="REG_SZ", "http://www.WisePCDoctor.com/"
    [HKEY_CURRENT_USER\Software\Microsoft\WisePCDoctor]
       "ErrorNumber"="REG_SZ", "2876"
       "SystemStatus"="REG_SZ", "0"
    [HKEY_CURRENT_USER\Software\Microsoft\WisePCDoctor\Evidence Cleaner]
       "LastScanDate"="REG_SZ", "Monday April 27, 2020 - 03:51 PM"
       "LastScanTime"="REG_SZ", "2020-04-27 15:51:42"
    [HKEY_CURRENT_USER\Software\Microsoft\WisePCDoctor\Junk File Cleaner]
       "LastScanDate"="REG_SZ", "Monday April 27, 2020 - 03:51 PM"
       "LastScanTime"="REG_SZ", "2020-04-27 15:51:42"
    [HKEY_CURRENT_USER\Software\Microsoft\WisePCDoctor\Options]
       "LiveUpdata"="REG_SZ", "0"
    [HKEY_CURRENT_USER\Software\Microsoft\WisePCDoctor\Registry Cleaner]
       "LastScanDate"="REG_SZ", "Monday April 27, 2020 - 03:51 PM"
       "LastScanTime"="REG_SZ", "2020-04-27 15:51:42"
    [HKEY_CURRENT_USER\Software\Microsoft\WisePCDoctor\System Optimizer]
       "OptimizationModel"="REG_SZ", "0"

Malwarebytes log:
  

File system details [View: All details] (Selection)
---------------------------------------------------
    Adds the folder C:\Program Files (x86)\Wise PC Doctor
       Adds the file unins000.dat"="4/27/2020 3:50 PM, 40827 bytes, A
       Adds the file unins000.exe"="4/27/2020 3:49 PM, 1214915 bytes, A
       Adds the file Update.log"="6/10/2011 4:54 PM, 7 bytes, A
       Adds the file WisePcDoctor.exe"="6/10/2011 3:28 PM, 1027584 bytes, A
       Adds the file Wpdac.dll"="11/4/2010 3:44 PM, 88064 bytes, A
       Adds the file Wpdao.dll"="4/18/2011 2:16 PM, 61440 bytes, A
       Adds the file Wpdaz.dll"="11/4/2010 3:51 PM, 88576 bytes, A
       Adds the file Wpdbax.dll"="4/18/2011 2:16 PM, 57344 bytes, A
       Adds the file Wpdbhm.dll"="4/18/2011 2:16 PM, 55296 bytes, A
       Adds the file Wpdec.dll"="6/10/2011 3:27 PM, 110080 bytes, A
       Adds the file Wpdfar.dll"="4/18/2011 2:16 PM, 65024 bytes, A
       Adds the file Wpdfb.dll"="4/18/2011 2:16 PM, 79360 bytes, A
       Adds the file Wpdfsd.dll"="4/18/2011 2:16 PM, 48128 bytes, A
       Adds the file Wpdier.dll"="4/18/2011 2:16 PM, 73728 bytes, A
       Adds the file Wpdio.dll"="4/18/2011 2:16 PM, 50688 bytes, A
       Adds the file Wpdjfc.dll"="6/10/2011 3:27 PM, 105472 bytes, A
       Adds the file Wpdop.dll"="4/18/2011 2:16 PM, 57856 bytes, A
       Adds the file WpdRax.dll"="9/8/2010 4:17 PM, 78786 bytes, A
       Adds the file Wpdrg.dll"="4/18/2011 2:16 PM, 44544 bytes, A
       Adds the file Wpdrgb.dll"="4/18/2011 2:16 PM, 76288 bytes, A
       Adds the file Wpdrgc.dll"="6/10/2011 3:27 PM, 142336 bytes, A
       Adds the file Wpdsm.dll"="6/10/2011 3:27 PM, 71168 bytes, A
       Adds the file Wpdso.dll"="4/18/2011 2:16 PM, 58368 bytes, A
       Adds the file Wpdtls.dll"="4/18/2011 2:16 PM, 82432 bytes, A
    Adds the folder C:\Program Files (x86)\Wise PC Doctor\Data\IEFavorites
    Adds the folder C:\Program Files (x86)\Wise PC Doctor\Data\Service
       Adds the file mcampus.cmd"="9/8/2010 4:17 PM, 2217 bytes, A
       Adds the file mdefault.cmd"="9/8/2010 4:17 PM, 2192 bytes, A
       Adds the file mhome.cmd"="9/8/2010 4:17 PM, 2202 bytes, A
       Adds the file minternet.cmd"="9/8/2010 4:17 PM, 2255 bytes, A
       Adds the file mnotebook.cmd"="9/8/2010 4:17 PM, 2215 bytes, A
       Adds the file moffice.cmd"="9/8/2010 4:17 PM, 2252 bytes, A
    Adds the folder C:\Program Files (x86)\Wise PC Doctor\Images
    Adds the folder C:\Program Files (x86)\Wise PC Doctor\RepairBackup\Backup
    Adds the folder C:\Program Files (x86)\Wise PC Doctor\RepairBackup\StartBackup
    Adds the folder C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Wise PC Doctor
       Adds the file Uninstall Wise PC Doctor.lnk"="4/27/2020 3:50 PM, 1067 bytes, A
       Adds the file Wise PC Doctor on the Web.url"="4/27/2020 3:50 PM, 54 bytes, A
       Adds the file Wise PC Doctor.lnk"="4/27/2020 3:50 PM, 1087 bytes, A
    In the existing folder C:\Users\Public\Desktop
       Adds the file Wise PC Doctor.lnk"="4/27/2020 3:50 PM, 1069 bytes, A

Registry details [View: All details] (Selection)
------------------------------------------------
    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{DF817F49-F4DE-4564-9D0A-68F742A573F9}_is1]
       "DisplayName"="REG_SZ", "Wise PC Doctor version 3.8.6"
       "DisplayVersion"="REG_SZ", "3.8.6"
       "EstimatedSize"="REG_DWORD", 6375
       "HelpLink"="REG_SZ", "http://www.WisePCDoctor.com/"
       "Inno Setup: App Path"="REG_SZ", "C:\Program Files (x86)\Wise PC Doctor"
       "Inno Setup: Deselected Tasks"="REG_SZ", ""
       "Inno Setup: Icon Group"="REG_SZ", "Wise PC Doctor"
       "Inno Setup: Language"="REG_SZ", "english"
       "Inno Setup: Selected Tasks"="REG_SZ", "desktopicon"
       "Inno Setup: Setup Version"="REG_SZ", "5.3.11 (u)"
       "Inno Setup: User"="REG_SZ", "{username}"
       "InstallDate"="REG_SZ", "20200427"
       "InstallLocation"="REG_SZ", "C:\Program Files (x86)\Wise PC Doctor\"
       "MajorVersion"="REG_DWORD", 3
       "MinorVersion"="REG_DWORD", 8
       "NoModify"="REG_DWORD", 1
       "NoRepair"="REG_DWORD", 1
       "Publisher"="REG_SZ", "LineTo Soft, Co,.Ltd"
       "QuietUninstallString"="REG_SZ", ""C:\Program Files (x86)\Wise PC Doctor\unins000.exe" /SILENT"
       "UninstallString"="REG_SZ", ""C:\Program Files (x86)\Wise PC Doctor\unins000.exe""
       "URLInfoAbout"="REG_SZ", "http://www.WisePCDoctor.com/"
       "URLUpdateInfo"="REG_SZ", "http://www.WisePCDoctor.com/"
    [HKEY_CURRENT_USER\Software\Microsoft\WisePCDoctor]
       "ErrorNumber"="REG_SZ", "2876"
       "SystemStatus"="REG_SZ", "0"
    [HKEY_CURRENT_USER\Software\Microsoft\WisePCDoctor\Evidence Cleaner]
       "LastScanDate"="REG_SZ", "Monday April 27, 2020 - 03:51 PM"
       "LastScanTime"="REG_SZ", "2020-04-27 15:51:42"
    [HKEY_CURRENT_USER\Software\Microsoft\WisePCDoctor\Junk File Cleaner]
       "LastScanDate"="REG_SZ", "Monday April 27, 2020 - 03:51 PM"
       "LastScanTime"="REG_SZ", "2020-04-27 15:51:42"
    [HKEY_CURRENT_USER\Software\Microsoft\WisePCDoctor\Options]
       "LiveUpdata"="REG_SZ", "0"
    [HKEY_CURRENT_USER\Software\Microsoft\WisePCDoctor\Registry Cleaner]
       "LastScanDate"="REG_SZ", "Monday April 27, 2020 - 03:51 PM"
       "LastScanTime"="REG_SZ", "2020-04-27 15:51:42"
    [HKEY_CURRENT_USER\Software\Microsoft\WisePCDoctor\System Optimizer]
       "OptimizationModel"="REG_SZ", "0"

As mentioned before the full version of Malwarebytes could have protected your computer against this threat.
We use different ways of protecting your computer(s):

  • Dynamically Blocks Malware Sites & Servers
  • Malware Execution Prevention

Save yourself the hassle and get protected.

Link to post
Share on other sites
 Share
Go to topic listing

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.