Labam Posted February 20, 2013 Author ID:649124 Share Posted February 20, 2013 Ok, problem was not fixed so I tried to find a solution on my own.As I was the only one with this problem (at least nobody reported a similar story in this forum) I started to evaluate what is different on my system compared to the other environment where mbam was running well. On both systems I had some kind of a special setup for Windows 7 as I have moved the "C:\Program Files" and "C:\Program Files (x86)" folder to drive D instead of default drive C and on both systems I haven't faced a problem with installing new programs so far!To make a long story short: I used two symbolic links for both folders (created with "mklink /j") on drive C pointing to the respective directories on drive D and left the registry settings in "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion" still pointing to drive C (which usually works as every file or directory could be accessed with pathname C although it's physically on drive D). But some reason (?) mbam seems to have a problem with that so I changed the registry setting for all key like "ProgramFilesDir" and "ProgramFilesDir Link to post Share on other sites More sharing options...
Labam Posted February 20, 2013 Author ID:649125 Share Posted February 20, 2013 Ok, problem was not fixed so I tried to find a solution on my own. As I was the only one with this problem (at least nobody reported a similar story in this forum) I started to evaluate what is different on my system compared to the other environment where mbam was running well. On both systems I had some kind of a special setup for Windows 7 as I have moved the "C:\Program Files" and "C:\Program Files (x86)" folder to drive D instead of default drive C and on both systems I haven't faced a problem with installing new programs so far! To make a long story short: I used two symbolic links for both folders (created with "mklink /j") on drive C pointing to the respective directories on drive D and left the registry settings in "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion" still pointing to drive C (which usually works as every file or directory could be accessed with pathname C although it's physically on drive D). But some reason (?) mbam seems to have a problem with that so I changed the registry setting for all key like "ProgramFilesDir" and "ProgramFilesDir (x86)" to drive D and now everything works again. Link to post Share on other sites More sharing options...
Firefox Posted February 20, 2013 ID:649191 Share Posted February 20, 2013 Sounds great, and thanks for getting back to us to let us know all is well now. Intresting setup you have going on there.... At least you found what the issue was, which looks like Malwarebytes does not like what your program "mklink /j" is doing. Link to post Share on other sites More sharing options...
bilago Posted March 4, 2014 ID:799173 Share Posted March 4, 2014 I know this is a year old.. but I'm having the same issue and I also symlinked program files from C: to D: However my registry already had the path change to D: If I run the GUI from mbam.exe, I do not get a corrupt database message, but if I open the program from the system tray icon, I do. I tried to set rules.ref and database.conf to read-only... and I still get the corrupt error message, but they do not delete. So it seems that the issue isn't that its being deleted, therefor its giving an error message, but instead the Onclick() event tied to the system tray icon launches the program in a way that thinks that the current rules.ref is corrupt. If someone from the MBAM team could supply me with the onclick() event tied to the system tray icon for further troubleshooting would be greatly appreciated. Link to post Share on other sites More sharing options...
daledoc1 Posted March 4, 2014 ID:799180 Share Posted March 4, 2014 Hello and , bilago: Until Firefox and the staff return.... Yes, this is an old thread and the MBAM program has been updated since then. So a new post would be better than posting in such an old thread. That will help to ensure you receive prompt, customized help. In order to get a better idea of what's going on, let's get some basic logs.Please run the following scanners and then please start a NEW post, attaching all of the logs to your first post there. Thanks, daledoc1---------------------------------------DDS-MBAMCHECK-FRST STEP 1Please run the DDS scanner and send back both logs as attachments to your next reply.>>If you are running Win 8.1, skip this step.Download DDS from one of the locations below and save it to your Desktop:dds.scrdds.comTemporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware ProgramsOnce downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.Then double click dds.scr or dds.com to run the tool.Click the Run button if prompted with an Open File - Security Warning dialog box.A black DOS console should open and run for a moment.When done, DDS will open two (2) logs:DDS.txtAttach.txtSave both reports to your desktopPlease include both of the following logs in your next reply as an attachment: DDS.txt and Attach.txtYou can ignore the note about zipping the Attach.txt file and just post it or attach it.STEP 2Please run mbam-check and send back the log as an attachment to your next reply.Download mbam-check.exe from HERE and save it to your desktopDouble-click on mbam-check.exe to run it, it should then open a log filePlease do not copy and paste the entire contents of the log into your next post; instead please attach to your next reply the CheckResults.txt log file which should now be located on your desktop.STEP 3Please run the FRST tool and send back both logs as attachments to your next reply.Download Farbar Recovery Scan Tool and save it to your desktop.Note: You need to run the version compatible with your system. If you are not sure which version applies to your system, download both of them and try to run them. The one that runs will be the right version.Double-click to run it. When the tool opens click Yes to disclaimer.Press Scan button.It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your next reply.The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your next reply. Link to post Share on other sites More sharing options...
bilago Posted March 4, 2014 ID:799209 Share Posted March 4, 2014 I already have all these logs while working with Support one on one (only help i was given was a direction to this thread), I can post them in a new thread though. Thanks. Link to post Share on other sites More sharing options...
daledoc1 Posted March 4, 2014 ID:799224 Share Posted March 4, 2014 I already have all these logs while working with Support one on one (only help i was given was a direction to this thread),Do you have an open, working ticket with the help desk? I can post them in a new thread though. Thanks.I see that you have started a new post >>HERE<<.You attached a Combofix log in that new post -- was that run with the assistance of the help desk Support team?Also, it appears that you might have attached that log instead of the checkresults.txt log from mbam-check? Please wait for one of the staff or experts to review your logs and advise you further. Thanks for your patience, daledoc1 Link to post Share on other sites More sharing options...
Labam Posted March 4, 2014 Author ID:799249 Share Posted March 4, 2014 Hey bilago, actually my problem was not solved although I thought it was. I got following feedback from Malwarebytes: Hi,Keep working with the forum help.We'll close this ticket, we cannot afford to use resources of two techs Hm, "nice" feedback to a paying user like me. The advantage of using also this old thread is that I was able to see your issue. If you find a solution please post it also here. Thanks. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 4, 2014 Root Admin ID:799293 Share Posted March 4, 2014 Sorry guys but bottom line is you're installing and using the product in an unsupported fashion and though we may attempt to assist you there is no official support for using the product in this manner. Please post the requested logs that daledoc1 listed and I'll take a look and see if there is anything we can do for you or not, but again this is not supported period. Thank you Link to post Share on other sites More sharing options...
bilago Posted March 4, 2014 ID:799300 Share Posted March 4, 2014 Sorry guys but bottom line is you're installing and using the product in an unsupported fashion and though we may attempt to assist you there is no official support for using the product in this manner.Please post the requested logs that daledoc1 listed and I'll take a look and see if there is anything we can do for you or not, but again this is not supported period.Thank you I'm not quite clear on the reasoning to lead you to conclude that I'm "Installing and using the product in an unsupported fashion". If i'm not installing the program to a symlinked directory, and the definition file (rules.ref) is also not being stored on a symlinked directory, how can that difference have any relevance to the issue that when MBAM is launched via the File Protection module icon in the system tray, it fails to validate the current definition file?For clarity of my issue I created a separate thread as suggested by a member here. That post includes all of my log files. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 4, 2014 Root Admin ID:799325 Share Posted March 4, 2014 @bilago I've replied to your other post.https://forums.malwarebytes.org/index.php?showtopic=143490 Your computer is suffering from a lot of issue. Its your computer and you can run it how you want but again that computer is not running well and it could be running great if you took the time to set it up right. Link to post Share on other sites More sharing options...
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