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  2. Hi, There are may entries in your logs referring to Baidu should we remove them all. Are you using the service? I can remove them all is you wish.
  3. Large companies holding Personally Identifiable Information ( PII ) and their failure to protect that data and/or share that data without your expressed permission is a problem. Limiting your exposure to having a large number of web sites having PII is a start. For example if you have five doctors that each tell you to create an Internet, web, account, don't do it for any of them. Send companies you have subscription and leases with a Right of Privacy and Opt-Out notification. Tell them they are legally bound to protect your data and they are NOT allowed to share that data or collect meta data. However, if a stolen password is current and can be used at a banking or other financial site or a site that contains PII can lead to Identity Theft and can have greater and more profound consequences. You stated... " Also, once all that info is in the wrong hands, no amount of Password changing will make up for the SS #'s, mother maiden names, etc will get it off the internet. " With fixed data such as a SS#, yes. However sites that have challenge questions or ask you mother maiden name have them change the information or ask something new. This would go for any compromised challenge question answers.
  4. Hi, Nothing suspicious was found in your logs. Firefox may have been compromised. Remove and re-install Firefox Before proceeding save your Bookmarks. (Export) https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer Firefox Password manager - Import your passwords. Password Manager - Remember, delete, change and import saved passwords in Firefox https://support.mozilla.org/en-US/kb/password-manager-remember-delete-change-and-import#w_protecting-your-passwords If the problem persists in Firefox and you are Syncing with other Devices reset it. https://support.mozilla.org/en-US/kb/how-do-i-set-sync-my-computer When all is well you can re-sync your devices. Clean the Firefox Cache. https://kb.iu.edu/d/ahic#firefox Remove Firefox using the instructions one this page. https://support.mozilla.org/en-US/kb/uninstall-firefox-from-your-computer Restart the computer normally. Install the latest version of the application. https://www.mozilla.org/en-US/firefox/new/ Import your Bookmarks. Same link as the Export function above. Restart the computer normally. <<<>>> How is it now?
  5. David, Yes, I have almost changed all my passwords to new, longer, more complex passwords (UP, LC, #'s, Special Chars and 12 digits) so hopefully that door is closed. I still have a few to check but will be done in the next couple of hours I think. BTW, Am I wrong to think the damage done when companies like Comcast, Experian and other companies with large databases of personal info, is much more damaging to me than me having a password stolen. I would have a hard time finding any company with the ability to do more damage than Experian and while I find the email I received illegal and whoever sent it should go to jail, I suspect Experian and Comcast, etc, did far more damage to me than the email sender. While I have taken steps to protect my passwords and data, I feel like the damage done by Comcast, etc cannot be undone or mitigated. Also, once all that info is in the wrong hands, no amount of Password changing will make up for the SS #'s, mother maiden names, etc will get it off the internet. While I will follow your suggestions, I'm a bit frustrated because of the above. Am I wrong? Thanks
  6. Thanks for the file. Testing shows that Symantec Desktop Encryption 10.4.2 MP2 registers an LSP/Winsock DLL which is causing MBAMService to crash. This is a known issue with Malwarebytes version 3.7 on Windows 10 due to the introduction of an Early Launch Anti-Malware (ELAM) driver. We're currently working on a fix for this issue. I'll provide an update once it's released. Support have informed me that you also have a help desk ticket, so you will get a response to that as well.
  7. No. Basically it shows that that email address ( or addresses ) were associated with a data breach and that would indicate how this occurred... " ...saying they had my password (they showed a partial of a pw I used in the past), " If that password is used anywhere now, please change it to a new Strong Password.
  8. I went to the https://haveibeenpwned.com/ website and am working my way through the various websites that had data breeches. Are you suggesting I check my email further? If so, how? Thanks for spending your time helping me!
  9. Hello and Welcome! Sorry your having issues, providing the logs will help the team in getting your issues resolved. Please do the following to gather some logs so the team can take a look at your installation and attempt to find the cause of the problem: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks
  10. Today
  11. Hi, Your copy of Chrome may have been compromised Remove and re-install Chrome Remove Chrome from your Computer and reinstall a fresh copy later. If you remove the syncing of your account you must remove it before you save your bookmarks etc... Delete Your Google Chrome Browser Sync Data if you sync with other devices. <- Important ... https://forums.malwarebytes.com/topic/214325-chrome-secure-preferences-detection-always-comes-back/ Before you remove Chrome Export your Bookmarks Chrome will export your bookmarks as a HTML file, which you can then import into another browser. How To: http://ccm.net/faq/31791-how-to-backup-your-google-chrome-bookmarks Before you remove Chrome Export your Passwords How to export your saved passwords from Chrome https://betanews.com/2018/03/09/export-chrome-passwords/ Clear your Chrome cache and cookies https://support.google.com/chromebook/answer/183083?hl=en Remove Chrome using the the instructions on this page. https://support.google.com/chrome/answer/95319?hl=en Re-install Chrome and the Bookmarks. <<<>> How is it now?
  12. Shouldn't Malwarebytes remove the infection?
  13. Looking at the VBA code you posted, it doesn't look like there's any Mac-specific code, which is good. Also good is the fact that recent versions of Microsoft Word are sandboxed, meaning that the VBA code they contain should not be able to access files on the hard drive, as they would need to in order to install malware. There are some known sandbox escapes, but I don't see signs of that kind of thing either. I suspect this is targeting Windows specifically. I'll run it on a test machine later just to make absolutely sure, but I think it's likely that no harm was done. You should probably alert your friend to the problem. There are two possibilities for why you got the e-mail from him. One is that someone spoofed his address, without having access to his account. However, that seems unlikely, as this wouldn't allow that person to have knowledge of the connection between you and him. The other, and more likely, possibility is that his e-mail account has been hacked and used to send malware to all his contacts. Because of this, I'd tell him to change his e-mail account password ASAP. Then, he should also change the password on any online accounts using the same password, as well as any accounts using a different password but associated with that e-mail address. (Such accounts could have their passwords reset with access to the e-mail account.) If he's not using different password on every account, and keeping track of them with a password manager, he should start doing that.
  14. ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: If you are having licensing issues, please do the following: Thanks in advance for your patience. -The Malwarebytes Forum Team
  15. Help! I've encountered the 'couldn't call proc' error while trying to install. This occurs at 433:375, if that's relevant. I've attempted the two solutions suggested by Malwarebytes: 1) setting temp folders from within the command prompt, 2) deleting old certificates (there were none to delete). Neither of those solutions worked. I also tried installing the anti-rootkit tool -- that wouldn't install either. Is there anything else I can try?? Thanks!!!
  16. Did you test your email addresses against the site to see if they were associated with a breach ?
  17. Glad this came up. I posted in ESET that my 1809 Upgrade was repeatedly stuck on "Install at 91%", FIXED by DIS-abling ESET, Mbam, and SuperAS. A Reply included that "ESET and MBAM Pro generally may not play nicely together regardless of OS updates. " it was never answered IF the issue is (ie) system resources resulting in slow/choppy App openings, Word .docs freezing, etc., - OR - that the crime-fighting assets of each can Cancel each other out. What's Mbam's latest attitude on having Both Real-time?
  18. The block is on the IP itself, it has been re-checked and will be removed on the next update.
  19. Hi everyone, I activated my windows and then a processed named KMS-R@in.exe start happering on my task manager, then i removed it and then the process named "Microsoft Software Protection Plataform Service" start happering and start taking +20% of my cpu, i need the fixlist for it. Addition.txt FRST.txt
  20. this is the answer i got from Norton itself Submission Date 2019-04-17 19:51:34 Tracking # 43173871 Submitter tamara kinders Customer Notes roguekiller sees it as a serious threat but i think its a false positive. tamara kinders, We have processed your submission (Tracking #43173871) and your submission is now closed. The following is a report of our findings for the files in your submission: Submission Summary ________________________________ Files Submitted # Filename MD5 Determination Signature Protection Name RR Seq# 1 NortonSecurity.exe 229cb9487745972b70b539644ec99d67 Clean N/A N/A Developer Notes: 1. NortonSecurity.exe is a clean file. ________________________________ Assessment ________________________________ File 1: NortonSecurity.exe MD5: 229cb9487745972b70b539644ec99d67 SHA256: 04e0645f72842f9659e805b54aed6744d3425e8270af1d6bb188c434ffaebd94 Determination: Clean Submission Detail: This file is clean. ________________________________
  21. Yes, i still need help with this topic. I don't know how to send a private message to an administrator.
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