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  2. It depends on when the update went out, but usually it shouldn't take too long. That said, if you still see the site being blocked even well after it's been whitelisted/removed from the database then it could be an issue with your browser or system cache such as the DNS cache or website history needing to be cleared. You can do this manually or through a tool such as CCleaner. If after that the block still persists then try restarting the system, but generally clearing the cache does the job.
  3. Thanks for the update. Normally how long does it take for the site to be accessible again.
  4. Today
  5. Greetings, Please read and follow the instructions in this topic and then create a new topic in the malware removal area including the requested logs and information by clicking here and one of our malware removal specialists will assist you in checking and clearing the system of any threats as soon as one is available.
  6. P.D: I don't know why my post is triplicated. There was an error when i tried to post it, i tried some times but i had the same error, so afther that i refresh the page and said me that it was satisfactory posted. I'm really sorry.
  7. Yes unfortunately you cannot manually exclude registry entries in the consumer version, however you can exclude a registry item easily from a scan. Just perform a scan so that the registry item is detected then uncheck the checkbox next to the detection and click Next then when prompted on what to do with the remaining detection select the option to always ignore the item and it will be added to your exclusions so that it is no longer detected in future scans.
  8. Greetings, Please read and follow the instructions in this topic and then create a new topic in the malware removal area including the requested logs and information by clicking here and one of our malware removal specialists will assist you as soon as one is available in checking and clearing your system of any threats. It definitely sounds like something may be on your system causing these repeated infections/detections and they should be able to help you to get the issue sorted out and your system cleaned up.
  9. P.D: I don't know why my post is triplicated. There was an error when i tried to post it, i tried some times but i had the same error, so afther that i refresh the page and said me that it was satisfactory posted. I'm really sorry.
  10. I'd suggest going ahead and contacting Support directly to deal with this. I definitely don't want you to have to go without your protection any longer if possible. Please fill out the form on the bottom of this page to submit a support ticket and they will be able to look up your license info and get everything reset so that you can activate it again on your system.
  11. Hi, I have downloaded an aplication from github: https://github.com/Artikash/Textractor it showed what it had to, but didn't worked for me, so I deleted it. I'm reaelly scared from viruses, malware and all. I've restared 3 times the pc, and checked all the process, documents, programs, etc. and everything seems in roder, also I've ran 3 times the complete analysis of malwarebytes and the smart analysis of avast and they didn't found nothing. My questions is it's ok with those scans, my pc is free of viruses? Thank you in advice. Ari.
  12. Hi, I have downloaded an aplication from github: https://github.com/Artikash/Textractor it showed what it had to, but didn't worked for me, so I deleted it. I'm reaelly scared from viruses, malware and all. I've restared 3 times the pc, and checked all the process, documents, programs, etc. and everything seems in roder, also I've ran 3 times the complete analysis of malwarebytes and the smart analysis of avast and they didn't found nothing. My questions is it's ok with those scans, my pc is free of viruses? Thank you in advice. Ari.
  13. Hi, I have downloaded an aplication from github: https://github.com/Artikash/Textractor it showed what it had to, but didn't worked for me, so I deleted it. I'm reaelly scared from viruses, malware and all. I've restared 3 times the pc, and checked all the process, documents, programs, etc. and everything seems in roder, also I've ran 3 times the complete analysis of malwarebytes and the smart analysis of avast and they didn't found nothing. My questions is it's ok with those scans, my pc is free of viruses? Thank you in advice. Ari.
  14. I have used the Premium version for a while also.
  15. I have been using the free version of Malwarebytes. I have been getting about 27 threats every time I go online. I remove them and then have more the next scan that I perform. This just started happening. For many months I would scan and get no threats. Do I have a problem?
  16. I purchased protection for one year using app store for iPhone, I recently switched to android phone and download malwarebytes app and I am running in trial mode. How do I transfer the remaining months of protection to my new device?
  17. sure advancedsetup will be along soon. in the mean time have you any scheduled tasks you set up there a option to wake from sleep you may have ticked however thats only the first thing to check as there are other ways like remotely waking it up from another device so; have you created any tasks recently and unknowingly left the wake up button ticked. have you downloaded any software within the time frame thats created any to run and wake your comp on by default. lastly have you downloaded any new apps that might be sending your comp a wake up call. just covering basics as I know advanced works very hard to sort out folks problems and as said he will not doubt be looking at this when he back on. you can open task scheduler via press start to search windows or via the run option.press windows key and r to open run then type in the box that opens taskschd.msc there are other ways.
  18. ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: If you are having licensing issues, please do the following: Thanks in advance for your patience. -The Malwarebytes Forum Team
  19. My event log has tons of errors that read "The Malwarebytes Service service did not shut down properly after receiving a preshutdown control." (basically one error for every time I shut down or reboot). Using MBAM 3.7.1 ,component package 1.0.563. Windows 10 May 2019 Update release preview. Support Tool Log is attached. mbst-grab-results.zip
  20. https://apkelectrical.com.au/ Hi we have cleaned and reinstalled wordpress and installed firwalls and now have regular maintenance. Could you please remove from the blocklist. thanks
  21. It’s not spam. It’s just a notification that I have from the company.
  22. MalrareBytes Premium detected DVDFab Virtual Drive Ver 1.5.1.1 as Adware.InstallCore and quarantined the file DVDFABVIRTUAL DRIVE1511.EXE. Is this a false positive? Thanks
  23. thanks for the update. interesting reading,cheers
  24. My little utility had detected as Anomoulas, please add it to your database. link to the file is here; http://planetnine.jp/t2v.zip 67.2Mb Thanks. Takashi Watanabe
  25. We can remove Chrome completely but that's typically overkill. Please try the following. These are links on how to reset the most common browsers. The Chrome method clean up is a bit more drastic than the other one I had you run. It should be able to clean it up if you follow the directions shown. If worse comes to worst then yes, we can do a clean removal of Google Chrome. Please visit each of the following sites or make the requested changes, and let's reset all of your browsers back to defaults to prevent unexpected issues. Internet Explorer How to reset Internet Explorer settings Microsoft Edge How to Reset Microsoft Edge in Windows 10 Firefox Click on Help / Troubleshooting Information then click on the Refresh Firefox button. Chrome Reset Chrome back to defaults to completely clear out issues with Chrome. Open Chrome and at the top right, click More tools Extensions Write down the list of Extensions installed. Next, go to >> Google Sync << and sign into your account. Make sure you know your password as this will clear it from the browser. Scroll down until you see the "reset sync" button to clear your data from the server and remove your passphrase. Now, close all Chrome windows. Chrome cannot be running for the next step. If needed, print this information or use another browser to read the information. Press the Windows key + R at the same time, to bring up the run dialog box. Type in (or copy/paste) the following and press Enter: %localappdata%\Google\Chrome\User Data\Default\ Press Ctrl + A to select all the files and folders. Hold down Ctrl and click once on the files "Bookmarks" and "Bookmarks.bak". This will unselect them. With all the files selected (except for your Bookmarks), press the Delete key and click Yes to delete the files and folders. Example of all files and folders selected, except Bookmarks Restart your computer now and make sure there are no longer any redirects or other browser issues and let me know the results Thanks Ron
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