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  2. I can confirm that when MB is installed on 1903 it will turn off Defender until the never register function is ticked in MB and a few seconds Defender will come back on. I will get logs when I do one again.
  3. You can also post on the MS Office forums here if you prefer that, and hopefully someone from the Microsoft team who actually knows about what that process does will see it and respond.
  4. That is the support page for MS Office. Once you put the details in and click on the 'Get Help' button it presents you with more options. It also prompts you to sign in with your Microsoft account so they'll most likely contact you via email. They might also have a live chat option but I'm not sure.
  5. Would you like me to get logs for Kaspersky or Windows Defender? I'm not sure how to do either, sorry. Also, Kaspersky is still scanning.
  6. I'm heading home but will check back and give further advice in a couple hours if possible or later tonight. Thanks
  7. Okay, please try to get the logs if you can, if not maybe take a picture with your phone to share if need.
  8. Thank you, the antivirus you provided is still scanning finals but it says it did detect 1 object and also while running the antivirus windows defender popped up and said it detected a couple threats. Names of them are Trojan:Win32/Occamy.C, Trojan:Win32/SquareNet.Q, and Trojan:Win64/Detrahere.S
  9. Heading home, will check back on you again in a couple hours though
  10. Here is the ADW text. Apparently it didn't find anything, but I did the basic repair anyway. Attached are the FRST files. Also the Malwarebytes I ran before - and I do have Malwarebytes 3. I'm aware that TeamViewer is open, as a friend is walking me thru the process. It did seem to start up a little faster when I rebooted between steps 2 & 3. But still dragging after the desktop icons appear, when trying to open any program. Craig W. Addition.txt FRST.txt MW 4-25-19.txt
  11. Hello @distramseless and To your next reply to this topic, please attach the following latest files from the computer in question: C:\AdwCleaner\Logs\AdwCleaner[Snn].txt C:\AdwCleaner\Logs\AdwCleaner[Cnn].txt Thank you.
  12. Today
  13. Hi @alQamar I am running the same O.S. I am writing to suggest a couple of tweaks that you should consider. Just to be clear up front, I am not seeing the issues described above. But first, the Windows Action Center section in Malwarebytes ( on Windows 10 pc) does indeed relate to the Windows 10 "Windows Security". I am running Malwarebytes Premium & the 19H1 May 2019 Windows 10 ( build 18362.53 ) Malwarebytes does not turn off Windows defender. Matter of fact, there is a provision that can be used in the program so that Malwabytes is not taken by Windows as a alternate antivirus. Start Malwarebytes. Click Settings. Click the Application tab. Scroll down to Windows Action Center. Click the line for "Never register Malwarebytes in the Windows Action Center". When done, close the window. My next suggestion is to double check Windows 10 "Windows Security". Click on Open Windows Security. Double check that Windows Defender is ON. One other suggestion, about the "" startup process after login screen has been confirmed "". You want to re-check in your Premium Malwarebytes, the setting for the Start time of the scheduled auto-scan task in Malwarebytes. You do not want to have it set for 2 AM. But rather for a more realistic time when your Windows has been logged-into & up and running, with an additional pad of added time so that the Malwarebytes scheduler has had time to kick in. Point being, be sure the auto scan is not a task that kicks ON just at near the time Windows is loaded up. One other tip, you may also benefit from this next tweak. Start Malwarebytes. Click Settings. Click the Application tab. Scroll down to the section "Impact of Scans on System". Click the choice "Lower the priority of manual scans to improve multitasking". Cheers,
  14. So far so good. Let me have you run the following using another antivirus scanner to verify if they're able to find anything or not just to make sure. Please download and run the following Kaspersky antivirus scanner to remove any found threats Kaspersky Virus Removal Tool Let me know if it finds anything or not
  15. Hello @J2U and Please see the following article with advise on disabling https://www.tenforums.com/tutorials/90923-enable-disable-automatic-repair-windows-10-a.html From an admin prompt in Recovery Environment you should be able to disable it.
  16. DiskCatalogmaker has been around since 1997 and is available from both the developers site and the App Store. It's got a valid Apple Developer ID registered to katsuya fujiwara, who presumably is the head of Fujiwara Software. Although I have not used it personally, I know many users who have recommended it. A quick examination of it doesn't reveal any trace of being associated with MixBuilder, so I'm confident that wasn't the culprit. If you have not done so yet, hold the <Option> key down, click on the  menu and select "System Information...". In the left column click on "Installations" then click twice on the column marked "Install Date". Check there to see what you have installed recently and for MixBuilder itself. If you do a "Get Info" on the MixBuilder.app, it may show you the date it was installed.
  17. I used the scanner on the Adwcleaner, I don't know what happened but it seems that it disabled my Touchpad and hidden Icons thing. I can't seem to figure out how to get the Special keys to work. Is there anyway I can fix it?
  18. Yesterday
  19. Thanks for the link. If you fill in the form there, how can you do it that they give you a reply or do they never that? Do you perhaps also know of a support email address MS has related to Office? Any chance to get a reply on that? Thanks again.
  20. Okay, please go ahead and reboot the computer into Normal Mode and run the following fix. If FRST won't run or the Fix won't run please let me know. Please download the attached fixlist.txt file and save it to the Desktop. NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. fixlist.txt This will run some other repair fixes and reboot. After the reboot please run FRST again and ensure that Additions.txt is also check and post back new logs for them. So, you should be posting back 3 logs. Fixlog.txt FRST.txt Additions.txt
  21. Good afternoon, I have a problem with the Auto Repair Loop on my laptop running Windows 10. I have read on this forum that others have also had this problem and followed up to running the Fabar Recovery tool and have obtained the attached FRST.txt from the scan. Can someone help by sending me a fix for this and the steps. Thanks
  22. Yes I have another clean computer I'm using, scanned it with MWB and Avast to make sure and both came up as negative for anything. But also, I ran MWB on the original computer and it said no threats were detected. Also, a folder labeled UPECHMRH was where the .exe's were (Both .exe names were UPECHMRH.exe and VDSUHNA.exe). After MWB said it did not detect any threats, I went to the folder and was able to access them (previously I wasn't able to with this folder and a couple more folders) and delete them. After that I ran RKILL. Also here is the fixlog text. Fixlog.txt
  23. Greetings, FRST is only used in the malware removal area of the forums where our malware removal specialists trained in the proper use of such tools assist users. Please create a new topic in that area by following the instructions in this topic and then creating a new topic in that area by clicking here and provide them with the logs and info requested in the first link and one of the malware removal specialists will assist you as soon as they are available. Good luck and I hope this issue is resolved quickly. Please let us know if there is anything else we might assist you with. Thanks
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