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  2. Thank you so much, exile360. It appears the PC was loaded to the brim with rootkits, and as soon as the Anti-Rootkit tool finished, we were good. I appreciate the assistance.
  3. You're welcome, hopefully it is resolved but let us know if you continue to experience issues, and also be sure to reboot your system just to make sure it reloads and reads the change in settings for Security Center/Action Center (it has to read it from the registry on boot). It may also help to disable fast startup if it is enabled, as it has been known to cause issues occasionally. You'll find instructions on how to do so here as well as here.
  4. Thanks so much, exile360. I've followed your suggestion, but am not certain things have changed. Am accustomed to updating Malwarebytes and Windows Defender manually (so as to lighten Window's startup load). I update both programs immediately after turning on the computer. Whenever I update Windows Defender, the date of the update shows on the "Protection updates" window: Nuttin' showing today, however. This being Sunday (the 22nd), maybe there's no update? I'll try again Monday morning, and if there's still no change, I'll report back. Again, thanks for your help. Digger78, your issue is not the same as mine, but it sounds as if the same remedy might help us both. Good luck!
  5. What you describe suggests Chrome is at fault for your issue, lets make a fresh clean install.. If your Chrome Bookmarks are important do this first: Go to this link: http://www.wikihow.com/Export-Bookmarks-from-Chrome follow the instructions and Export your Bookmarks from Chrome, save to your Desktop or similar. Note the instructions can also be used to Import the bookmarks..... For your Passwords go here: https://www.intowindows.com/how-to-backup-saved-passwords-in-google-chrome-browser/ Continue for a clean install: Download Chrome installer and save to install later: https://www.google.com/intl/en_uk/chrome/browser/desktop/index.html https://www.google.com/intl/en_usa/chrome/browser/desktop/index.html Next, Open Chrome and sign into your account, open a new tab and type or copy paste chrome://settings/syncSetup hit enter... In the new window that opens "Sync everthing" will probably be selected, scroll down to and select "Managed sync data on Google Dashboard" A new window will open, scroll down to and select "Reset Sync" that will clear synced data from Google Server... Continue to next step to completely Uninstall Chrome.... Next. Uninstall Chrome: https://support.google.com/chrome/answer/95319?hl=en-GB follow those instructions, ensure the option to "Also delete your browsing data" is selected. <<--- Very important!! Navigate to C:\Users\Your user name\Appdata\Local from that folder delete the folder named Google (you will need to show hidden files/folders to see the folder Appdata) For XP that will be My Computer > C:\ Documents and Settings\Your User Name\Application Data\Roaming How to show hidden files and folders for windows: http://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vista/ Next, Install Google Chrome : Next, Import your Bookmarks... (instructions in the first step) Import Passwords... (instructions in second step above) Next, Install Malwarebytes Browser Extension (Free) https://chrome.google.com/webstore/detail/malwarebytes-browser-exte/ihcjicgdanjaechkgeegckofjjedodee Next, Install uBlock Origin for Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm?hl=en Does that clear the issue...?
  6. The link I gave with instructions for the repair/install has information on how to download Windows 7, link follows again for you.. https://www.sevenforums.com/tutorials/3413-repair-install.html
  7. Windows and Windows Defender determine whether or not another AV is installed based on what is shown in the Action Center/Security Center so changing the setting in Malwarebytes to have Malwarebytes unregister itself from the Windows Security Center/Action Center should alleviate the issue and cause Windows Defender to become fully active again. The only downside is that Action Center will no longer monitor the status of Malwarebytes, however that shouldn't really be a problem since Malwarebytes monitors its own status and should notify you if there is ever an issue via its own UI and notifications.
  8. Hello-- I'm having a similar issue as the OP, but I'm not sure if it's the *same* issue. OP--is the following the issue you are having? The issue I am having with Windows Defender while Malwarebytes is installed is that when I have "Periodic Scanning" set to on in Windows Defender, it turns itself off after some time. I'm not sure the cause of this. The "Periodic Scanning" option in Windows Defender is available only when another anti-virus is installed, so I wouldn't think changing the option in Malwarebytes that exile360 alluded to would be the fix. But I don't know.
  9. Today
  10. Greetings, It sounds like it might be a push notification threat. Please try following the instructions in this topic to see if they help. If the problem still persists then please read and follow the instructions in this topic and then create a new topic in our malware removal area by clicking here and one of our malware removal specialists will assist you in checking and clearing the system of any remaining threats. I hope this helps, and if there is anything else we might assist you with please let us know. Thanks
  11. OK, please go ahead and try running Malwarebytes Anti-Rootkit to see if it will function on your system and if it does, have it remove any threats it detects and reboot if prompted to do so to complete the removal process. Once that is done, if the issue still persists then please try running ADWCleaner and likewise have it scan your system and remove any detected threats. If the problem still remains after that then please follow the instructions in this topic and then create a new topic in our malware removal area by clicking here and one of our malware removal specialists will assist you in checking the system for any threats and getting it cleaned up if any are present which will hopefully get Malwarebytes up and running properly again.
  12. ***This is an automated reply*** Hi, Thanks for posting in the AdwCleaner Help forum. Someone will reply shortly, but in the meantime here are a few resources which may help resolve your issue: AdwCleaner user guide A malicious element isn't being detected? Submit the sample here! Need help with another Malwarebytes product or malware removal? Click here for home support Click here for business support Click here for malware removal help Thanks in advance for your patience. -The Malwarebytes Forum Team
  13. This was a student laptop: Win 10 (64), Vostro family 6 model 58 I gave it a good clean, with Malwarebytes 3.8.3 and ADWcleaner. However, a small ad box, at bottom right of the screen, remains. Titled: Let's get something funny. It runs pictures of pretty girls in bras and knickers. When you close it, chrome is launched and two tabs open, I searched [Let's get something funny], but got zero results (which surprised me). I would have thought that this would be a prime target for ADWcleaner, but it seems to not see it. Any ideas? Thanks
  14. Hi exile360 I followed all the steps but there have been no changes
  15. Greetings, While Malwarebytes alone should be sufficient even without a secondary antivirus, the two should be fully compatible. I suspect that Windows disabled Defender because it saw that another AV/AM app had been installed and had registered as virus protection with Security Center/Action Center. You should be able to change a setting in Malwarebytes to get Defender to activate itself again. Just open Malwarebytes and go to Settings>Application and under the section for Windows Action Center, configure Malwarebytes to never register with the Windows Action Center, then restart your system and you should then have both Malwarebytes and Windows Defender fully functional. You can find more details on this setting in this support article. I hope this helps, and if there is anything else we might assist you with please let us know. Thanks
  16. I don't know if it is compatible with your system/browser, but you can actually block tech support scam sites like the one you encountered (along with a host of other malicious sites, ads, trackers, phishing scams, clickbait links and much more) by installing Malwarebytes Browser Guard. It is an extension available for both Chrome (and other Chromium based browsers like SRWare Iron and Vivaldi) as well as Mozilla Firefox. You can download the version appropriate for your browser at the links below: Chrome Firefox
  17. ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: If you are having licensing issues, please do the following: Thanks in advance for your patience. -The Malwarebytes Forum Team
  18. Hi. I'm running Windows 10 Pro x64 (v. 1903, build 18362.356), and Malwarebytes Premium (v. 3.8.3). Until the latest Windows 10 Update, I was able to run Malwarebytes and Windows Defender simultaneously and without conflict. Since the update, I'm no longer able to update Windows Defender's virus definitions. Malwarebytes, on the other hand, is humming along fine. In fact, when I open the Windows Security Center, it appears as if Windows has made Malwarebytes king o' the security heap. What's the latest? Can Windows Defender and Malwarebytes coexist peacefully? If not — and if Malwarebytes is capable of handling all the antivirus chores — I'll gladly disable Windows Defender. Appreciate your help, and thanks.
  19. Greetings, If you haven't done so already, please create an account at My.Malwarebytes.com using the same email address you used when you purchased your license. Instructions on doing so can be found in this support article.Once that is done you should be able to see your license and the device(s) it is currently active/installed on along with the number of available devices. You will find information on how to manage your licenses in your account in this support article.If you need to deactivate one of your previous devices/installations to free up a license for your Android device, you will find instructions on how to do so in this support article. If you still have trouble getting it to work properly, or if you wish to seek a refund for your purchase then please contact Malwarebytes Support directly by filling out the form on the bottom of this page and they will assist you directly via email. I hope this helps, and if there is anything else we might assist you with please let us know. Thanks
  20. Greetings, Please remove the following entries from your HOSTS file and Malwarebytes should then be able to install and function properly: Hosts File Blocks ================================== Host data: 0.0.0.0 serius.mwbsys.com Host data: 0.0.0.0 keystone.mwbsys.com You will find information on how to reset the Windows HOSTS file in this Microsoft support article. Once that is done, go ahead and do the following just to make sure that Malwarebytes is installed fresh to ensure that it has all of its files and data intact: Run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here Please let us know how it goes and if you continue to experience any issues running Malwarebytes. Thanks
  21. i cannot use your user support cause its not live yet!
  22. You can definitely use both (I do myself as do many others on the forums here) as both extensions block things that the other does not and as alvarnell already mentioned above, uBlock Origin does have some features that Malwarebytes Browser Guard does not (also, MBG has behavior based blocking; a technology not included in ANY other browser extension that I am aware of and it works quite well against tech support scam sites and the like).
  23. ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: If you are having licensing issues, please do the following: Thanks in advance for your patience. -The Malwarebytes Forum Team
  24. Hi, I just upgraded my license to 2 devices but never received a code. The existing code for my current device does not work when used on my second device (an android phone). If this does not work on android (which is weird since its included in the description) i want my money back.
  25. Please find attached the support file mbst-grab-results.zip
  26. You could configure multiple scheduled scans. That might help you to accomplish what you're trying to do. For example, if you want to run a Threat Scan (referred to in the new v4 interface as the 'Quick scan') every time the system starts up, you can schedule it to run on reboot and you can also use the advanced options to configure it to try and run again if a scheduled scan is missed (or you can optionally disable this setting if you want to ensure that missed scans are ignored so that you don't have multiple stacked up missed scans trying to run at the same time; though I believe it will only execute one scan in that case but the Product team would have to confirm as I haven't tested it) and you can schedule an additional daily scan if you wish, set to run at a time that you are typically at your computer but later in the day so that it runs much later than your startup scan that way you get at least 2 scans per day on a typical day if that is what you are trying to accomplish (though frankly, even a single daily scan seems a bit excessive to me personally, and if I were to use the scheduler I'd probably set it to maybe once a week at most). I believe they do have logic in the scheduler to prevent multiple scans from being scheduled to run at the same time, however I don't know how it handles it if a scan is already running when a second scan is supposed to begin, but I'm guessing it would simply skip it or delay it to run it once the current scan completes if the second scan is configured to run at the next opportunity if missed.
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