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  2. You can definitely use both (I do myself as do many others on the forums here) as both extensions block things that the other does not and as alvarnell already mentioned above, uBlock Origin does have some features that Malwarebytes Browser Guard does not (also, MBG has behavior based blocking; a technology not included in ANY other browser extension that I am aware of and it works quite well against tech support scam sites and the like).
  3. ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: If you are having licensing issues, please do the following: Thanks in advance for your patience. -The Malwarebytes Forum Team
  4. Hi, I just upgraded my license to 2 devices but never received a code. The existing code for my current device does not work when used on my second device (an android phone). If this does not work on android (which is weird since its included in the description) i want my money back.
  5. Please find attached the support file mbst-grab-results.zip
  6. You could configure multiple scheduled scans. That might help you to accomplish what you're trying to do. For example, if you want to run a Threat Scan (referred to in the new v4 interface as the 'Quick scan') every time the system starts up, you can schedule it to run on reboot and you can also use the advanced options to configure it to try and run again if a scheduled scan is missed (or you can optionally disable this setting if you want to ensure that missed scans are ignored so that you don't have multiple stacked up missed scans trying to run at the same time; though I believe it will only execute one scan in that case but the Product team would have to confirm as I haven't tested it) and you can schedule an additional daily scan if you wish, set to run at a time that you are typically at your computer but later in the day so that it runs much later than your startup scan that way you get at least 2 scans per day on a typical day if that is what you are trying to accomplish (though frankly, even a single daily scan seems a bit excessive to me personally, and if I were to use the scheduler I'd probably set it to maybe once a week at most). I believe they do have logic in the scheduler to prevent multiple scans from being scheduled to run at the same time, however I don't know how it handles it if a scan is already running when a second scan is supposed to begin, but I'm guessing it would simply skip it or delay it to run it once the current scan completes if the second scan is configured to run at the next opportunity if missed.
  7. Thanks for your interest, Maurice, but, as I have explained in my very first text, the "Forgot password? (In blue)" feature does not work at least for my email address. I'm coping and pasting my original text: "But I have forgotten my password." "Anytime I click on "Forgot password?" and insert my email address I don't receive any new temporary password." "I have checked my SPAM folder, just in case, but there's no email with any data from Malwarebytes." "I have clicked so many times that I have been banned for one hour." Thanks again, Juan
  8. ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: If you are having licensing issues, please do the following: Thanks in advance for your patience. -The Malwarebytes Forum Team
  9. Hello All I recently installed the latest MBAM, Malwarebytes 3, and I clicked "Scan Now". All the fields would be empty, like in the attached picture. I've tried installing and running Malwarebytes support tool, restarting, reinstalling, and a bunch of other common troubleshooting tips. I'm running Windows 10.
  10. If that doesn't work and you still wish to disable it then let us know and we can likely assist you with that, but either way it doesn't appear to be malware or anything malicious so it's up to you.
  11. Greetings, It appears that the block is coming from a software called BSD Application Updater made by a company called Bootstrap Software Development. Based on your description it sounds like it is from one of their applications running in the background and likely executing some kind of update check or telemetry check-in on a regular schedule. I located the following information from their website which describes a couple of different ways to disable the application updater if you wish to:
  12. Thanks. I did a bit of research on the IPs that were blocked and the ports they were trying to connect to and they are associated with some known vulnerabilities and exploits/attacks so I would suggest going ahead and making sure that your system is clean by reading and following the instructions in this topic and then creating a new topic in our malware removal area including the requested logs and information by clicking here and one of our malware removal specialists will assist you in checking your system and clearing it of any threats that might be present. I hope that I am just being overly cautious, but it's best to play it safe and go ahead and get the system checked to make sure. If there is anything else we might assist you with please let us know. Thanks
  13. Hi @DSperber - Can you please attach the following file? C:\ProgramData\Malwarebytes\MBAMService\Logs\MBAMService.log
  14. Today
  15. Hi, I can check for any remnant items that may still be around. I need to see the logs from the Farbar program.
  16. ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: If you are having licensing issues, please do the following: Thanks in advance for your patience. -The Malwarebytes Forum Team
  17. I use Malware Bytes Premium 3.8.3.My computer runs Windows 10 Pro and uses Eset for AV. Beginning on 09/18/2019 I began receiving a "Website blocked" Type Outbound, Category Trojan to every 1.5 hours. I have attached the text notification from MalwareBytes. I have run AV scans in admin mode and Malwarebytes scans with everything coming back clean. comes back as registered to Amazon but the domain is listed as ws.bootstrapdevelopment.com. I am unsure of next steps and if I should be concerned. bootstrap.txt
  18. Greetings, Thank you for your feedback. Regarding Scan Scheduler "Quick": I agree that scanning on an hourly basis is far too frequent and does not make sense under any scenario. I have my current "quick" scan being tested at 1 hour and can become somewhat annoying at times. Perhaps an alternate solution would be: (1) "Repeat" -> Start up (2) below this option "Repeat" -> Start up + 4 Hours (3) below this option "Repeat" Weekly etc.. (4) Is it possible given cost effectiveness (Cost/Benefit considerations) to develop an algorithm to warn the user that there is a conflict within the schedules (Custom / Normal / Quick). This could give the user time to adjust the "Scan Scheduler" to fit within the acceptable parameters of Malwarebytes. If the user still does not take care of the problem, then a possible "error" message with the consequence of at least one of the "Type" schedules not functioning. Regarding "tray icon and context menu" - sounds good.
  19. Kevin, Sorry it took longer this time. I ran RogueKiller and it deleted four things. The log is attached. After that, I let my computer sit for a while without chrome open, and during that time I did not see any of these cloud1.pw popups. Some time after re-opening chrome, I did get one again. Malwarebytes did not show any website blocks. roguekiller log.txt
  20. Thank you so much for the comeback! MUCH appreciated!!!!!!!! I have followed “Setting Rendering Options for Best Performance.” In fact, I was able to max out everything & still got 30+ frames, depending on where I was flying. Flying over a densely populated area like Los Angeles reduced frame rates, but that is expected—I’m asking the computer to do a lot more work over LAX than if I’m flying over Nebraska. FYI: my 27” iMac has 32GB of RAM & the Radeon Pro 580 w 8192 MB, all running on High Sierra. I had Mal-bytes when I had X-P on my Dell gaming tower, & I could run a scan of my own design—targeting specific files / folders. Is there a way to do this on the version we’re using now? That seems to be what I need to do. However.... Seems that if Mal-bytes has scanned this program, wherever it is located, & I’m still having a problem, then that would seem to say that I have a corrupted file somewhere inside that folder that is taking up far too much RAM / Video RAM. PITA tho it may be, perhaps the best solution, short of being able to scan just this folder / program, would be to uninstall & reinstall. Answer to the “can I scan just this folder / program” question would be most helpful. Thanks, again, for your input!!!!!!!!!!!!!!!!! Michael
  21. I am downloading malware but when I run it I get this message? What can I do to get passed this? Both buttons take me to Windows security but not sure what to do there.
  22. please help solve the problem. I will provide any logs
  23. Thanks to 1PW, exile360 I downloaded 6.047 ... taking a guess that this was the last XP supported version. Ha! She found 75 items. Nothing in the high risk class, but I rewarded the old girl by allowing her to clean out almost all the suggestions ✌️ Thanks Porthos That was exactly what happened. I guess the level of concern rose, when I tried to run ADWcleaner, and found that it wouldn't run. Best wishes...
  24. Hello @Johnwesley and Please run the following steps and post back the logs as an attachment when ready. STEP 01 If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button. If you don't have Malwarebytes 3 installed yet please download it from here and install it. Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button. Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply. If Malwarebytes won't run then please skip to the next step and let me know on your next reply. STEP 02 Please download AdwCleaner by Malwarebytes and save the file to your Desktop. Right-click on the program and select Run as Administrator to start the tool. Accept the Terms of use. Wait until the database is updated. Click Scan Now. When finished, please click Clean & Repair. Your PC should reboot now if any items were found. After reboot, a log file will be opened. Copy its content into your next reply. RESTART THE COMPUTER Before running Step 3 STEP 03 Please download the Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens, click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a checkmark here. Please attach the Additions.txt log to your reply as well. Thanks Ron
  25. I'm performing an in-place Windows 7 -> Windows 10 upgrade for a friend. A ways into the preliminary "getting ready" steps there is a popup from Malwarebytes claiming that a ransomware thread has been blocked. Unfortunately, this is a SetupHost.exe file from the Win10 upgrade, so the upgrade simply stops. The file is quarantined. I have restored the file, and added an exclusion for it. I hope this time the upgrade gets past this obstacle. -Ransomware Details- File: 1 Malware.Ransom.Agent.Generic, C:\$WINDOWS.~BT\Sources\SetupHost.exe, Quarantined, [0], [392685],0.0.0 False-Ransomware.txt
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