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  2. Thanks for the link. If you fill in the form there, how can you do it that they give you a reply or do they never that? Do you perhaps also know of a support email address MS has related to Office? Any chance to get a reply on that? Thanks again.
  3. Okay, please go ahead and reboot the computer into Normal Mode and run the following fix. If FRST won't run or the Fix won't run please let me know. Please download the attached fixlist.txt file and save it to the Desktop. NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. fixlist.txt This will run some other repair fixes and reboot. After the reboot please run FRST again and ensure that Additions.txt is also check and post back new logs for them. So, you should be posting back 3 logs. Fixlog.txt FRST.txt Additions.txt
  4. Good afternoon, I have a problem with the Auto Repair Loop on my laptop running Windows 10. I have read on this forum that others have also had this problem and followed up to running the Fabar Recovery tool and have obtained the attached FRST.txt from the scan. Can someone help by sending me a fix for this and the steps. Thanks
  5. Today
  6. Yes I have another clean computer I'm using, scanned it with MWB and Avast to make sure and both came up as negative for anything. But also, I ran MWB on the original computer and it said no threats were detected. Also, a folder labeled UPECHMRH was where the .exe's were (Both .exe names were UPECHMRH.exe and VDSUHNA.exe). After MWB said it did not detect any threats, I went to the folder and was able to access them (previously I wasn't able to with this folder and a couple more folders) and delete them. After that I ran RKILL. Also here is the fixlog text. Fixlog.txt
  7. Greetings, FRST is only used in the malware removal area of the forums where our malware removal specialists trained in the proper use of such tools assist users. Please create a new topic in that area by following the instructions in this topic and then creating a new topic in that area by clicking here and provide them with the logs and info requested in the first link and one of the malware removal specialists will assist you as soon as they are available. Good luck and I hope this issue is resolved quickly. Please let us know if there is anything else we might assist you with. Thanks
  8. Okay, looks like we may need to take a slightly different approach. Do you have another Clean computer you're using? Please save this file to the USB drive too and use it to run a fix Please download the attached fixlist.txt file and save it to the USB stick, from a clean computer. NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system. Run FRST or FRST64 and press the Fix button just once and wait. The tool will make a log on the same location as FRST named (Fixlog.txt). Please attach or post it to your next reply. fixlist.txt Ron
  9. ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: If you are having licensing issues, please do the following: Thanks in advance for your patience. -The Malwarebytes Forum Team
  10. Good afternoon, I have a problem with the Auto Repair Loop on my laptop running Windows 10. I have read on this forum that others have also had this problem and followed up to running the Fabar Recovery tool and have obtained the attached FRST.txt from the scan. Can someone help by sending me a fix for this and the steps. Thanks
  11. No, from Recovery only. Let me do some research and see what's going on. If you've followed directions exactly and the drive was never inserted under Safe or Normal mode then it normally repairs on its own. I'll get back to you a bit later after researching
  12. Sorry about that, hopefully I did it right this time. I waited until the command prompt to put it in this time. But I noticed that in the log that there is a note that says if it the system is bootable I must run FRST in either normal or safe mode. Should I try to run FRST in safe mode instead of recovery mode since my system is bootable? FRST.txt
  13. Ron, OK, I will run that tomorrow and post the docs here. Thank you for your help.
  14. Well, that's what I was going to offer to help you with. It's up to you but if you'd like me to review suggestions for removal of apps or startup items please run FRST again and post back new logs for both FRST and Addictions.txt Thanks Ron
  15. Hello @CraigW and Please run the following steps and post back the logs as an attachment when ready. You can skip step 01 since you just posted that file. STEP 01 If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button. If you don't have Malwarebytes 3 installed yet please download it from here and install it. Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button. Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply. If Malwarebytes won't run then please skip to the next step and let me know on your next reply. STEP 02 Please download AdwCleaner by Malwarebytes and save the file to your Desktop. Right-click on the program and select Run as Administrator to start the tool. Accept the Terms of use. Wait until the database is updated. Click Scan Now. When finished, please click Clean & Repair. Your PC should reboot now if any items were found. After reboot, a log file will be opened. Copy its content into your next reply. RESTART THE COMPUTER Before running Step 3 STEP 03 Please download the Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens, click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here. Please attach the Additions.txt log to your reply as well. Thanks Ron
  16. Hello, I ran msconfig and stopped several programs from auto start. Now the computer runs not that slow anymore. Are there anything else I should do at this point? Thank you very much!
  17. Hi @LiquidTension I am pleased to meet you again. I've seen this setting and it was set like in your screenshot. However it could need a renaming. Windows Action Center - in my head - relates more to "Notification Center" than Microsoft Security Center in Windows 10, which it is named now for while. Do you see my point? to your questions: To be honest I cannot tell if the performance issues will be gone as soon the premium trial is expired because all machines tested have a premium subcription active. I could think of that a certain module is causing the performance troubles - you'll certainly remember the Win7 incident some months ago. At least in Premium (trial) the issues will be reproducible for me. On all machines there is full Spectre / Spectre NG protection enabled and Retpoline. This includes one setting is not enabled in 1903 by default such as SSBD This is the output from SpeculationControlSettings on all affected systems BTIHardwarePresent : True BTIWindowsSupportPresent : True BTIWindowsSupportEnabled : True BTIDisabledBySystemPolicy : False BTIDisabledByNoHardwareSupport : False BTIKernelRetpolineEnabled : False BTIKernelImportOptimizationEnabled : True KVAShadowRequired : True KVAShadowWindowsSupportPresent : True KVAShadowWindowsSupportEnabled : True KVAShadowPcidEnabled : True SSBDWindowsSupportPresent : True SSBDHardwareVulnerable : True SSBDHardwarePresent : True SSBDWindowsSupportEnabledSystemWide : True L1TFHardwareVulnerable : True L1TFWindowsSupportPresent : True L1TFWindowsSupportEnabled : True L1TFInvalidPteBit : 45 L1DFlushSupported : True The logon issues were reproducible on my computer, whilst the temporary freezes affected only the other one (both are very new machines). Unfortunately this is no longer the case in 1903, but it is / was the case in 1809. The issues in this context are easily reproducible. If you can install a 1903 and install MBAM I think you will get a sufficient picture of the misbehaviour. MSFT team said it is ok that is registering per default. I am also ok with it - but it should not happen that an expiration of trial premium will leave the customer unprotected. Also it is not expected that the option to setup sporadic scans for Defender will turn off. The issue that the Security Center does not show up a button to re-enable Defender is supposingly a Windows releated. Hopefully I will able to proceed with further steps and the tool as in post #2 on Tuesday or earlier. I also consider to stop my Acronis Backups weekly so we can revert to the state before the uninstalls today.
  18. Hello @rickylee and Let me get some logs please so that we can see what's going on with your system. Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens click Yes to disclaimer. Press Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well. Thanks Ron
  19. Hello @Alucard783 and Please follow the directions from the following topic. Once that has been done and you've rebooted the computer, if the issue remains please let us know. Thank you Ron
  20. Hello @rickylee and A request has been made to forum management to move your topic to the more appropriate Windows Malware Removal Help & Support subforum. HTH
  21. Since I have Windows 10 malwarebytes does not open. I have tried several suggestions without success. MSN is no help.
  22. Since I have Windows 10 malwarebytes does not open. I have tried several suggestions without success. MSN is no help.
  23. Please try this again. The log indicates it did not work. If the USB was inserted before the Reovery point then it cannot fix it. Format the USB stick from a clean computer and try again
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