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  2. Hello nasdaq, Thank you for your quick reply. I did as you said --- unfortunately, I experienced the same error as with JRT or AdwCleaner --- FRST completed its task, I got the notification window that my computer is about to restart, then it got stuck again after automatically logging out and saving settings, while trying to shut itself down ("Window is shutting down..." screen). I'm attaching the Fixlog file to this post, as requested. Fixlog.txt
  3. Hello. How are things ? Do you need anything else ? Please advise. Sincerely, Maurice
  4. Hello. Just re-checking to see whether you are all set, or , if you need something else? Please advise. Sincerely, Maurice
  5. Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following for Tips to help protect from infection Thank you
  6. Good morning. That is a fine result. Indeed. Glad that all is well. We can call this a wrap & close the case. Now some cleanups of the tools I had you use. To remove the FRST tool & its work files, do this. Go to your Downloads folder. Do a RIGHT-click on FRSTENGLISH.exe & select RENAME & then change it to UNINSTALL.exe . Then run that ( double click on it) to begin the cleanup process. . Delete mb-support- Delete mbst-grab-results.zip on the Desktop Delete msert.exe Delete the ESET download file esetonlinescanner_enu.exe Adwcleaner you may keep & run on-demand as needed to check on adwares. , Backup is your best friend. Keep backups of your system on a regular basis to offline storage & keep those safe. https://forums.malwarebytes.com/topic/136226-backup-software/ It is not enough to just have a security program installed. Each pc user needs to practice daily safe computer and internet use. Best practices & malware prevention: Follow best practices when browsing the Internet, especially on opening links coming from untrusted sources. First rule of internet safety: slow down & think before you "click". Never click links without first hovering your mouse over the link and seeing if it is going to an odd address ( one that does not fit or is odd looking or has typos). Free games & free programs are like "candy". We do not accept them from "strangers". Never open attachments that come with unexpected ( out of the blue ) email no matter how enticing. Never open attachments from the email itself. Do not double click in the email. Always Save first and then scan with antivirus program. Pay close attention when installing 3rd-party programs. It is important that you pay attention to the license agreements and installation screens when installing anything off of the Internet. If an installation screen offers you Custom or Advanced installation options, it is a good idea to select these as they will typically disclose what other 3rd party software will also be installed. Take great care in every stage of the process and every offer screen, and make sure you know what it is you're agreeing to before you click "Next". Use a Standard user account rather than an administrator-rights account when "surfing" the web. See more info on Corrine's SecurityGarden Blog http://securitygarden.blogspot.com/p/blog-page_7.html Dont remove your current login. Just use the new Standard-user-level one for everyday use while on the internet. Do a Windows Update. Make certain that Automatic Updates is enabled. https://support.microsoft.com/en-us/help/12373/windows-update-faq Keep your system and programs up to date. Several programs release security updates on a regular basis to patch vulnerabilities. Keeping your software patched up prevents attackers from being able to exploit them to drop malware. For other added tips, read "10 easy ways to prevent malware infection" Stay safe. I wish you all the best. 😎 Sincerely, Maurice
  7. Today
  8. Do you leave any browsers open when you leave the computer? https://blog.malwarebytes.com/detections/198-134-112-241/
  9. Hello, @thesuker I am stopping by to mention about Chrome issue / internet slow / "resolving hosts" situation with browser (s) /browser speed. For that, you may want to check out this set of tips https://forums.malwarebytes.com/topic/257096-problem-with-chromemalwarebytes-and-resolving-host/?do=findComment&comment=1386296
  10. ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes for Windows Help forum. If you are having technical issues with our Windows product, please do the following: Malwarebytes Support Tool - Advanced Options This feature is designed for the following reasons: For use when you are on the forums and need to provide logs for assistance For use when you don't need or want to create a ticket with Malwarebytes For use when you want to perform local troubleshooting on your own How to use the Advanced Options: Screenshots: If you are having licensing issues, please do the following: Thanks in advance for your patience. -The Malwarebytes Forum Team
  11. Hi All, My first scan on the 4.1.0 beta, I got a "potential threat" notification for an unfamiliar IP ( at 02:46 am. No one at my computer at this time, is this some program trying to dial out or an inbound hack attempt? I've looked up the IP and most of the info is "?". ZoneAlarm doens't show any outbound traffic attempts and this was the only try logged by MwB... Russ
  12. Don`t worry too much about the other items, the main crux of the fix is to delete data from Google servers. Se how your system runs after that...
  13. Hello again joghurtbubi, Thanks for the update, ok continue with the following: Create a new restore point: https://support.microsoft.com/en-gb/help/4027538/windows-create-a-system-restore-point Next, Download Portable Windows Repair (all in one) from one of the following: http://www.majorgeeks.com/mg/getmirror/tweaking_com_windows_repair_portable,1.html https://www.bleepingcomputer.com/download/windows-repair-all-in-one/ Unzip the contents into a newly created folder on your desktop. Open the folder, double click on Repair_Windows.exe to run the tool, agree any alerts. Agree EULA as the tool opens... From the upper menu bar select "Repair Mains" tab. From the new window select "Preset: All Repairs" From the new window select "Reboot to Safe Mode" When your systems is back in Safe Mode select "Start Repairs" When complete reboot your system to normal mode. Is there any improvement.. Logs are saved to the Tweaking.com folder on your Desktop, the one to post is _Windows_Repair_Log.txt Thank you, Kevin...
  14. Thanks for the reports from FRST. The FRST's Addition report indicates that both Malwarebytes and Windows Defender are registered with Security Center of Windows. ==================== Security Center ======================== AV: Windows Defender (Enabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} AV: Malwarebytes (Enabled - Up to date) {23007AD3-69FE-687C-2629-D584AFFAF72B} Another issue I notice, is , that it seems that Windows Defender was disabled manually by the use of MSCONFIG. So lets make sure now that that is not so.  Press the Windows Key + R on your keyboard at the same time. Type msconfig and click OK.  On the Services tab of the System Configuration dialog box, be sure the "Hide all Microsoft services " check box is NOT selected. You can click on the column header "services" to get all sorted in order by name. Look for Microsoft Defender Antivirus Network Inspector Service and be sure it is ticked ( selected ) in the check box. Look for Microsoft Defender Antivirus Service and be sure it is ticked ( selected ) in the check box. Look for the line for Windows Defender Firewall. Be sure that that line has a tick mark in the check box. We want that Enabled. When done, click Apply button. Then click OK button. Then close the window. You should then do a Windows RESTART. Keep me advised.
  15. Hello @MisterWeather How are things ? I am stopping by to mention about "resolving hosts" situation with browser (s) that you referred to in your first post. For that, you may want to check out this set of tips https://forums.malwarebytes.com/topic/257096-problem-with-chromemalwarebytes-and-resolving-host/?do=findComment&comment=1386296
  16. Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Please download the attached Fixlist.txt file to the same folder where the Farbar tool is running from. The location is listed in the 3rd line of the FRST.txt log you have submitted. Run FRST and click Fix only once and wait. The Computer will restart when the fix is completed. It will create a log (Fixlog.txt) please post it to your reply. === Please post the Fixlog.txt and let me know what problem persists. fixlist.txt
  17. Hello. The "resolving host" can happen on any web browser. Though it may seem that one sees reports of it in Chrome often enough. I have just stumbled upon a couple of articles that may help you to cure the stallouts on loading web pages / "resolving host" occurrences. The first article has to do with adjusting the DNS Server selections in the Network properties. Rather than obtaining the DNS Server dynamically or using Google DNS or another, try instead using the Cloudfare service. How to configure Cloudfare DNS service on Windows 10 or your router https://www.windowscentral.com/how-configure-cloudflare-dns-1111-service-windows-10-and-router This second article is a more extensive troubleshooting list. Here I would not recommend for non-experts to mess with the Hosts file ( their method 7 ). Likewise skip their method 2 & instead use Cloudfare like in first article. Also, don't recommend their "method 8". Dont' mess with disabling IPv6. Otherwise, the remainder of the set of tips can be helpful. https://troubleshooter.xyz/wiki/fix-resolving-host-error-in-chrome/ H.T.H.
  18. Welcome to Malwarebytes. If you feel this is a false positive I suggest you report this in the File detection Forum. https://forums.malwarebytes.com/forum/42-file-detections/ Regards.
  19. Thank you for your quick move. I''ll inform our users of that and let them scan again. Thanks again, Irene
  20. Hi @Irene2019, The version provided will no longer be detected in future database versions. Thanks again, Nathan
  21. To Cool57. Sorry to see your issue. Kindly know there is a dedicated special area to report issues on the Beta program. Make a new Topic in that section https://forums.malwarebytes.com/forum/251-malwarebytes-4x-beta/ Provide there the details of your situation , AND, attach there a copy of a Support tool report file https://support.malwarebytes.com/hc/en-us/articles/360039023453-Upload-Malwarebytes-Support-Tool-logs-offline The special sub-forum is monitored & answered by developers & staff.
  22. Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Your logs are clean of malware. Malwarebytes is doing what it should. Any other issues with this computer?
  23. Hi @Irene2019, Could you provide a Google PLAY link? We are having trouble finding ToTok on Google PLAY. Nathan
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