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  2. Excellent, I'm glad you were finally able to successfully exclude the server, I'm glad I was able to help
  3. Today
  4. Malwarebytes has an exclusion list and Browser Guard has an allow list. They both accomplish the same goal, but each depends on the type of block message you received. The issue becomes confusing because Malwarebytes users will see a Malwarebytes block ONLY if they are a premium user or using the program in a premium trial. Browser Guard users are not limited by a subscription, so they will be affected at any time. Browser Guard also blocks certain top level domains. ".info" is one of those because of how often it is abused. Others are blocked for other reasons which I sometimes have issues with myself. I am doing some research on breweries, and found more than one whose sites are blocked because of phishing. It turns out that is only because the websites ask for your birthdate to assure that you are not an underage user. (It would be really difficult to get high looking at a picture of a beer bottle, but that's another issue entirely). The last two reasons for blocks are ones that we are battling with currently. First is a block that only happens under certain circumstances, which I believe is the path to be followed to get you to the destination you requested. We are looking for ways to get better intelligence so that we can make better decisions. The second reason is that Browser Guard is in its first release, and while it has already evolved into a product which we can share with the world, it (and we) are still learning how to make it better. That is sometimes irritating, and sometimes painful. It is getting better. By the way, I just checked both websites you showed on the screenshot. I can get to both, and I did not see any reference to inaturalist.org on the whitelist.
  5. Very many thanks ... got there in the end, after discovering it had to be done immediately! 😃
  6. @LiquidTension I was able to gets a few of full/complete crash dump files in a specific folder that I’ve create it for the my device drivers files and this is with the help of an great utility which it will be automatically generated a mini or full/complete dump file for you . my windows system has no folder called crashdump even though this is a fresh OS of the windows 10 version 1803 but it got the forced upgrade to Windows 1903 by Microsoft and however by use one of your script for maybe 2 or 3 time it finally had the crashdump folder back in there thanks to you also there are no any dump file for Malwarebytes in crashdump folder but there been a crash dump file for other apps . so I will upload the ones that was created by that utility but first let me how would you wish to I grab the dump file for you and I ask this because I had to have MB v4 beta uninstalled . do you want the ones that were created by that utility or should to create the dump file via task manager ?
  7. What is Quick PC Tuneup?The Malwarebytes research team has determined that Quick PC Tuneup is a "system optimizer". These so-called "system optimizers" use intentional false positives to convince users that their systems have problems. Then they try to sell you their software, claiming it will remove these problems.More information can be found on our Malwarebytes Labs blog.How do I know if I am infected with Quick PC Tuneup?This is how the main screen of the system optimizer looks:You will find these icons in your taskbar, your startmenu, and on your desktop:and see this warning during install:and these screens during "operations":You may see this entry in your list of installed programs:and these tasks in your list of Scheduled Tasks:How did Quick PC Tuneup get on my computer?These so-called system optimizers use different methods of getting installed. This particular one was downloaded from their website:How do I remove Quick PC Tuneup?Our program Malwarebytes can detect and remove this potentially unwanted application. Please download Malwarebytes to your desktop. Double-click mb3-setup-consumer-{version}.exe and follow the prompts to install the program. Then click Finish. Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu. If another update of the definitions is available, it will be implemented before the rest of the scanning procedure. When the scan is complete, make sure that all Threats are selected, and click Remove Selected. Restart your computer when prompted to do so. Is there anything else I need to do to get rid of Quick PC Tuneup? No, Malwarebytes removes Quick PC Tuneup completely. This PUP creates some scheduled tasks. You can read here how to check for and, if necessary, remove Scheduled Tasks. How would the full version of Malwarebytes help protect me?We hope our application and this guide have helped you eradicate this system optimizer.As you can see below the full version of Malwarebytes would have protected you against the Quick PC Tuneup installer. It would have warned you before the application could install itself, giving you a chance to stop it before it became too late. Technical details for expertsYou may see these entries in FRST logs: (Econosoft Global Services PTE. LTD. -> Econosoft Global Services Pte. Ltd.) C:\Program Files (x86)\Quick PC Tuneup\quickpctuneup.exe (Econosoft Global Services Pte. Ltd.) [File not signed] C:\Program Files (x86)\Quick PC Tuneup\quickpctuneup_protection.exe Task: {AFE76C5B-4FA4-4137-B90E-7822EFDCA653} - System32\Tasks\Quick PC Tuneup Protection Startup => C:\Program Files (x86)\Quick PC Tuneup\quickpctuneup_protection.exe [346112 2019-09-13] (Econosoft Global Services Pte. Ltd.) [File not signed] Task: {F28089C0-D0C6-44BE-BFAE-F57EEC06950C} - System32\Tasks\Quick PC Tuneup => C:\Program Files (x86)\Quick PC Tuneup\quickpctuneup.exe [7004976 2019-09-13] (Econosoft Global Services PTE. LTD. -> Econosoft Global Services Pte. Ltd.) C:\Windows\system32\Tasks\Quick PC Tuneup Protection Startup C:\Windows\system32\Tasks\Quick PC Tuneup C:\Users\Public\Desktop\Quick PC Tuneup.lnk C:\ProgramData\Desktop\Quick PC Tuneup.lnk C:\Users\{username}\AppData\Roaming\Quick PC Tuneup C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Quick PC Tuneup C:\Program Files (x86)\Quick PC Tuneup Quick PC Tuneup (HKLM-x32\...\{BBE52FC2-032A-4981-8F4A-10FF6850CC47}}_is1) (Version: v1.0.0 - Econosoft Global Services Pte. Ltd.) Alterations made by the installer: File system details [View: All details] (Selection) --------------------------------------------------- Adds the folder C:\Program Files (x86)\Quick PC Tuneup Adds the file Core.dll"="8/5/2019 7:50 AM, 237568 bytes, A Adds the file DiscUtils.Common.dll"="8/5/2019 7:50 AM, 23040 bytes, A Adds the file DiscUtils.dll"="8/5/2019 7:50 AM, 915456 bytes, A Adds the file DiscUtils.MSBuild.dll"="8/5/2019 7:50 AM, 8192 bytes, A Adds the file DynamicDataDisplay.dll"="8/5/2019 7:50 AM, 316416 bytes, A Adds the file errordetailsOpt.xml"="10/18/2019 10:57 AM, 572160 bytes, A Adds the file errorlog.txt"="8/5/2019 7:50 AM, 189 bytes, A Adds the file Interop.IWshRuntimeLibrary.dll"="8/5/2019 7:50 AM, 49152 bytes, A Adds the file Interop.NATUPNPLib.dll"="8/5/2019 7:50 AM, 7680 bytes, A Adds the file Interop.NETCONLib.dll"="8/5/2019 7:50 AM, 10240 bytes, A Adds the file Interop.NetFwTypeLib.dll"="8/5/2019 7:50 AM, 19456 bytes, A Adds the file ISID.dll"="8/5/2019 7:50 AM, 1605120 bytes, A Adds the file logo.ico"="8/28/2019 5:30 PM, 21662 bytes, A Adds the file Microsoft.Win32.TaskScheduler.dll"="8/5/2019 7:50 AM, 171008 bytes, A Adds the file quickpctuneup.exe"="9/13/2019 9:26 AM, 7004976 bytes, A Adds the file quickpctuneup_protection.exe"="9/13/2019 5:12 AM, 346112 bytes, A Adds the file SharpCompress.dll"="8/5/2019 7:50 AM, 418304 bytes, A Adds the file System.Data.SQLite.dll"="8/5/2019 7:50 AM, 280576 bytes, A Adds the file System.Windows.Controls.Layout.Toolkit.dll"="8/5/2019 7:50 AM, 95064 bytes, A Adds the file unins000.dat"="10/18/2019 10:52 AM, 53731 bytes, A Adds the file unins000.exe"="10/18/2019 10:51 AM, 2556720 bytes, A Adds the file unins000.msg"="10/18/2019 10:52 AM, 23069 bytes, A Adds the file WpfAnimatedGif.dll"="8/5/2019 7:50 AM, 28160 bytes, A Adds the file WPFToolkit.dll"="8/5/2019 7:50 AM, 467288 bytes, A Adds the folder C:\Program Files (x86)\Quick PC Tuneup\de Adds the file quickpctuneup.resources.dll"="9/13/2019 9:25 AM, 77824 bytes, A Adds the folder C:\Program Files (x86)\Quick PC Tuneup\en Adds the file quickpctuneup.resources.dll"="9/13/2019 9:25 AM, 71168 bytes, A Adds the folder C:\Program Files (x86)\Quick PC Tuneup\fr Adds the file quickpctuneup.resources.dll"="9/13/2019 9:25 AM, 76288 bytes, A Adds the folder C:\Program Files (x86)\Quick PC Tuneup\ja-jp Adds the file quickpctuneup.resources.dll"="9/13/2019 9:25 AM, 88576 bytes, A Adds the folder C:\Program Files (x86)\Quick PC Tuneup\slider Adds the folder C:\Program Files (x86)\Quick PC Tuneup\uni Adds the file System.Data.SQLite.dll"="8/5/2019 7:52 AM, 353280 bytes, A Adds the file System.Data.SQLite.xml"="8/5/2019 7:52 AM, 1051056 bytes, A Adds the file Uninstaller.exe"="9/13/2019 5:12 AM, 603648 bytes, A Adds the file Uninstaller.exe.config"="8/29/2019 8:59 PM, 1567 bytes, A Adds the file Uninstaller.pdb"="9/13/2019 5:12 AM, 448000 bytes, A Adds the folder C:\Program Files (x86)\Quick PC Tuneup\uni\de Adds the file Uninstaller.resources.dll"="9/13/2019 5:12 AM, 74752 bytes, A Adds the folder C:\Program Files (x86)\Quick PC Tuneup\uni\en Adds the file Uninstaller.resources.dll"="9/13/2019 5:12 AM, 68096 bytes, A Adds the folder C:\Program Files (x86)\Quick PC Tuneup\uni\ja-jp Adds the file Uninstaller.resources.dll"="9/13/2019 5:12 AM, 84992 bytes, A Adds the folder C:\Program Files (x86)\Quick PC Tuneup\uni\x64 Adds the file SQLite.Interop.dll"="8/5/2019 7:50 AM, 1534464 bytes, A Adds the folder C:\Program Files (x86)\Quick PC Tuneup\uni\x86 Adds the file SQLite.Interop.dll"="8/5/2019 7:50 AM, 1149440 bytes, A Adds the folder C:\Program Files (x86)\Quick PC Tuneup\x64 Adds the file SQLite.Interop.dll"="8/5/2019 7:50 AM, 1205248 bytes, A Adds the folder C:\Program Files (x86)\Quick PC Tuneup\x86 Adds the file SQLite.Interop.dll"="8/5/2019 7:50 AM, 903168 bytes, A Adds the folder C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Quick PC Tuneup Adds the file Quick PC Tuneup.lnk"="10/18/2019 10:52 AM, 1189 bytes, A Adds the folder C:\Users\{username}\AppData\Roaming\Quick PC Tuneup Adds the folder C:\Users\{username}\AppData\Roaming\Quick PC Tuneup\PC Repair Online Adds the folder C:\Users\{username}\AppData\Roaming\Quick PC Tuneup\PC Repair Online\setting Adds the file pbp_sett.ash"="10/18/2019 10:52 AM, 0 bytes, A Adds the file QPT_sett.ash"="10/18/2019 10:57 AM, 302080 bytes, A In the existing folder C:\Users\Public\Desktop Adds the file Quick PC Tuneup.lnk"="10/18/2019 10:52 AM, 1171 bytes, A In the existing folder C:\Windows\System32\Tasks Adds the file Quick PC Tuneup"="10/18/2019 10:52 AM, 3244 bytes, A Adds the file Quick PC Tuneup Protection Startup"="10/18/2019 10:52 AM, 3264 bytes, A Registry details [View: All details] (Selection) ------------------------------------------------ [HKEY_LOCAL_MACHINE\SOFTWARE\FT\QPT\Activation] "Insdate"="REG_SZ", "rZirgo8sJa6whLM/mrq8zsitzmS0ydEnzU2+/YGPR88=" "language"="REG_SZ", "en" "languageindex"="REG_SZ", "0" "lap"="REG_SZ", "lzgkSmxXNaWpj17mZ6LXYNmptcAMwM4WPgNnlKziD78=" "lbp"="REG_SZ", "lzgkSmxXNaWpj17mZ6LXYNmptcAMwM4WPgNnlKziD78=" "lr"="REG_SZ", "lzgkSmxXNaWpj17mZ6LXYNmptcAMwM4WPgNnlKziD78=" "lsp"="REG_SZ", "lzgkSmxXNaWpj17mZ6LXYNmptcAMwM4WPgNnlKziD78=" "PN"="REG_SZ", "1-888-200-8889" "Program"="REG_SZ", "Quick PC Tuneup" [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\FT\QPT\Activation] "IsTrack"="REG_SZ", "1" "language"="REG_SZ", "en" "languageindex"="REG_SZ", "0" "Program"="REG_SZ", "Quick PC Tuneup" [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{BBE52FC2-032A-4981-8F4A-10FF6850CC47}}_is1] "Comments"="REG_SZ", "Quick PC Tuneup" "Contact"="REG_SZ", "+1(888)200-8889" "DisplayIcon"="REG_SZ", "C:\Program Files (x86)\Quick PC Tuneup\logo.ico" "DisplayName"="REG_SZ", "Quick PC Tuneup" "DisplayVersion"="REG_SZ", "v1.0.0" "EstimatedSize"="REG_DWORD", 22497 "Inno Setup: App Path"="REG_SZ", "C:\Program Files (x86)\Quick PC Tuneup" "Inno Setup: Icon Group"="REG_SZ", "Quick PC Tuneup" "Inno Setup: Language"="REG_SZ", "en" "Inno Setup: Setup Version"="REG_SZ", "6.0.2 (u)" "Inno Setup: User"="REG_SZ", "{username}" "InstallDate"="REG_SZ", "20191018" "InstallLocation"="REG_SZ", "C:\Program Files (x86)\Quick PC Tuneup\" "NoModify"="REG_DWORD", 1 "NoRepair"="REG_DWORD", 1 "Publisher"="REG_SZ", "Econosoft Global Services Pte. Ltd." "QuietUninstallString"="REG_SZ", ""C:\Program Files (x86)\Quick PC Tuneup\unins000.exe" /SILENT" "UninstallString"="REG_SZ", ""C:\Program Files (x86)\Quick PC Tuneup\unins000.exe"" Malwarebytes log: Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 10/18/19 Scan Time: 11:04 AM Log File: 3bbc3ce0-f186-11e9-946a-00ffdcc6fdfc.json -Software Information- Version: 3.8.3.2965 Components Version: 1.0.613 Update Package Version: 1.0.12961 License: Premium -System Information- OS: Windows 7 Service Pack 1 CPU: x64 File System: NTFS User: {computername}\{username} -Scan Summary- Scan Type: Threat Scan Scan Initiated By: Manual Result: Completed Objects Scanned: 234418 Threats Detected: 84 Threats Quarantined: 84 Time Elapsed: 10 min, 28 sec -Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Enabled Heuristics: Enabled PUP: Detect PUM: Detect -Scan Details- Process: 2 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\quickpctuneup.exe, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\quickpctuneup_protection.exe, Quarantined, [584], [749295],1.0.12961 Module: 4 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\x64\SQLite.Interop.dll, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\x64\SQLite.Interop.dll, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\quickpctuneup.exe, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\quickpctuneup_protection.exe, Quarantined, [584], [749295],1.0.12961 Registry Key: 9 PUP.Optional.PCBoosterPro, HKLM\SOFTWARE\WOW6432NODE\FT\QPT, Quarantined, [1402], [749301],1.0.12961 PUP.Optional.PCBooster, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TREE\Quick PC Tuneup, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{F28089C0-D0C6-44BE-BFAE-F57EEC06950C}, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\LOGON\{F28089C0-D0C6-44BE-BFAE-F57EEC06950C}, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TREE\Quick PC Tuneup Protection Startup, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{AFE76C5B-4FA4-4137-B90E-7822EFDCA653}, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\LOGON\{AFE76C5B-4FA4-4137-B90E-7822EFDCA653}, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\{BBE52FC2-032A-4981-8F4A-10FF6850CC47}}_is1, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBoosterPro, HKLM\SOFTWARE\FT\QPT, Quarantined, [1402], [749301],1.0.12961 Registry Value: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 18 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\uni\ja-jp, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\uni\x64, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\uni\x86, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\slider, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\uni\de, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\uni\en, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\ja-jp, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\uni, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\x64, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\x86, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\de, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\en, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\fr, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\PROGRAM FILES (X86)\QUICK PC TUNEUP, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\PROGRAMDATA\MICROSOFT\WINDOWS\START MENU\PROGRAMS\QUICK PC TUNEUP, Quarantined, [584], [749296],1.0.12961 PUP.Optional.PCBooster, C:\Users\{username}\AppData\Roaming\Quick PC Tuneup\PC Repair Online\setting, Quarantined, [584], [749302],1.0.12961 PUP.Optional.PCBooster, C:\Users\{username}\AppData\Roaming\Quick PC Tuneup\PC Repair Online, Quarantined, [584], [749302],1.0.12961 PUP.Optional.PCBooster, C:\USERS\{username}\APPDATA\ROAMING\QUICK PC TUNEUP, Quarantined, [584], [749302],1.0.12961 File: 50 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\de\quickpctuneup.resources.dll, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\en\quickpctuneup.resources.dll, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\fr\quickpctuneup.resources.dll, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\ja-jp\quickpctuneup.resources.dll, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\uni\de\Uninstaller.resources.dll, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\uni\en\Uninstaller.resources.dll, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\uni\ja-jp\Uninstaller.resources.dll, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\uni\x64\SQLite.Interop.dll, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\uni\x86\SQLite.Interop.dll, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\uni\System.Data.SQLite.dll, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\uni\System.Data.SQLite.xml, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\uni\Uninstaller.exe, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\uni\Uninstaller.exe.config, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\uni\Uninstaller.pdb, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\x64\SQLite.Interop.dll, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\x86\SQLite.Interop.dll, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\Core.dll, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\DiscUtils.Common.dll, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\DiscUtils.dll, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\DiscUtils.MSBuild.dll, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\DynamicDataDisplay.dll, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\errordetailsOpt.xml, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\errorlog.txt, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\Interop.IWshRuntimeLibrary.dll, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\Interop.NATUPNPLib.dll, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\Interop.NETCONLib.dll, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\Interop.NetFwTypeLib.dll, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\ISID.dll, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\logo.ico, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\Microsoft.Win32.TaskScheduler.dll, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\quickpctuneup.exe, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\quickpctuneup_protection.exe, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\SharpCompress.dll, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\System.Data.SQLite.dll, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\System.Windows.Controls.Layout.Toolkit.dll, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\unins000.dat, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\unins000.exe, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\unins000.msg, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\WpfAnimatedGif.dll, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\Program Files (x86)\Quick PC Tuneup\WPFToolkit.dll, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\WINDOWS\SYSTEM32\TASKS\Quick PC Tuneup, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\DOCUMENTS AND SETTINGS\PUBLIC\Desktop\Quick PC Tuneup.lnk, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\USERS\PUBLIC\Desktop\Quick PC Tuneup.lnk, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\WINDOWS\SYSTEM32\TASKS\Quick PC Tuneup Protection Startup, Quarantined, [584], [749295],1.0.12961 PUP.Optional.PCBooster, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Quick PC Tuneup\Quick PC Tuneup.lnk, Quarantined, [584], [749296],1.0.12961 PUP.Optional.PCBooster, C:\Users\{username}\AppData\Roaming\Quick PC Tuneup\PC Repair Online\setting\pbp_sett.ash, Quarantined, [584], [749302],1.0.12961 PUP.Optional.PCBooster, C:\Users\{username}\AppData\Roaming\Quick PC Tuneup\PC Repair Online\setting\QPT_sett.ash, Quarantined, [584], [749302],1.0.12961 PUP.Optional.PCBooster, C:\PROGRAMDATA\MICROSOFT\WINDOWS DEFENDER\LOCALCOPY\{57D9D2C9-54A0-4AF0-8D30-1DE5AC803F1C}-QUICKPCTUNEUP.EXE, Quarantined, [584], [711523],1.0.12961 PUP.Optional.PCBooster, C:\USERS\{username}\APPDATA\LOCAL\TEMP\IS-0DDSB.TMP\QUICKPCTUNEUP.TMP, Quarantined, [584], [711523],1.0.12961 PUP.Optional.PCBooster, C:\USERS\{username}\DOWNLOADS\QUICKPCTUNEUP.EXE, Quarantined, [584], [711523],1.0.12961 Physical Sector: 0 (No malicious items detected) WMI: 0 (No malicious items detected) (end) As mentioned before the full version of Malwarebytes could have protected your computer against this threat.We use different ways of protecting your computer(s): Dynamically Blocks Malware Sites & Servers Malware Execution Prevention Save yourself the hassle and get protected.
  8. Control Panel\System and Security\Security and Maintenance\Problem Details by going to this path above or by type "problem" in search box and check there for Faulting Application with the crash or hang information and here what I’ve found in there . Source Malwarebytes Summary Stopped working Date ‎10/‎13/‎2019 5:22 AM Status Report sent Description Faulting Application Path: C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe Problem signature Problem Event Name: APPCRASH Application Name: mbam.exe Application Version: 4.0.0.344 Application Timestamp: 5d8bbe4a Fault Module Name: Qt5Core.dll Fault Module Version: 5.13.0.0 Fault Module Timestamp: 5d7fcf60 Exception Code: c0000005 Exception Offset: 001980c9 OS Version: 10.0.18362.2.0.0.768.101 Locale ID: 1033 Additional Information 1: 0d9a Additional Information 2: 0d9a8b6afa504d69ecc3ff501cf264b0 Additional Information 3: 866c Additional Information 4: 866c93c4c56284dae1c916706079038a Extra information about the problem Bucket ID: d99cade52eb31ee160d7c41f0fcf3ed1 (1213654262287908561) Source Malwarebytes Assistant Summary Stopped working Date ‎10/‎2/‎2019 2:19 PM Status Report sent Description Faulting Application Path: C:\Program Files\Malwarebytes\Anti-Malware\malwarebytes_assistant.exe Problem signature Problem Event Name: APPCRASH Application Name: malwarebytes_assistant.exe Application Version: 4.0.0.344 Application Timestamp: 5d8bbd84 Fault Module Name: Qt5Core.dll Fault Module Version: 5.13.0.0 Fault Module Timestamp: 5d7fcf60 Exception Code: c0000005 Exception Offset: 001980c9 OS Version: 10.0.18362.2.0.0.768.101 Locale ID: 1033 Additional Information 1: 15fc Additional Information 2: 15fc386fb895b5d71a548b49ae50ad3d Additional Information 3: 8776 Additional Information 4: 877609787e492b7dab1f4cba6c11a099 Extra information about the problem Bucket ID: 23abe99dd6d0d655d5215e3ac26d2775 (1522601755490985845) Source Malwarebytes Service Summary Stopped working Date ‎10/‎17/‎2019 3:05 PM Status Report sent Description Faulting Application Path: C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe Problem signature Problem Event Name: BEX64 Application Name: MBAMService.exe Application Version: 3.2.0.871 Application Timestamp: 5d8a80a6 Fault Module Name: MwacLib.dll Fault Module Version: 1.0.0.51 Fault Module Timestamp: 5d88e563 Exception Offset: 0000000000143ad4 Exception Code: c0000409 Exception Data: 0000000000000005 OS Version: 10.0.18362.2.0.0.768.101 Locale ID: 1033 Additional Information 1: c50b Additional Information 2: c50b88d6b05d06adc693ca25127493ef Additional Information 3: efad Additional Information 4: efad04adc77e7fe42a830ce1f2e268a4 Extra information about the problem Bucket ID: c6b99717e0d1d5f6ba9ca11dbfefde9b (1917584690499280539) Source Malwarebytes Tray Application Summary Stopped working Date ‎10/‎16/‎2019 6:52 AM Status Report sent Description Faulting Application Path: C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe Problem signature Problem Event Name: APPCRASH Application Name: mbamtray.exe Application Version: 4.0.0.344 Application Timestamp: 5d8bbe08 Fault Module Name: Qt5Core.dll Fault Module Version: 5.13.0.0 Fault Module Timestamp: 5d7fcf60 Exception Code: c0000005 Exception Offset: 001980c9 OS Version: 10.0.18362.2.0.0.768.101 Locale ID: 1033 Additional Information 1: cb1e Additional Information 2: cb1e32907b4c1ec34ea793c86bf4a1c6 Additional Information 3: 2681 Additional Information 4: 26816378e3d1a8f0e7ec79d4d679fd67 Extra information about the problem Bucket ID: 41497372d704295a16cad5b091b36588 (1642359968465380744)
  9. Very good, I am glad that the Support Tool worked to fix the problem. If there is anything else we might assist you with please let us know. Thanks
  10. bonjour j'ai relancer support tool 1.5.1.681 une 2eme fois onglet avanced et fait un clean, et cette fois ci cela à fonctionné . merci encore 🙂 hello I restart support tool 1.5.1.681 a 2nd time in advance and made a clean, and this time worked. thanks again :-)
  11. bonjour j'ai relancer support tool 1.5.1.681 une 2eme fois onglet avanced et fait un clean, et cette fois ci cela à fonctionné . merci encore :-)
  12. Hello, Please try disabling Kaspersky temporarily, then try installing Malwarebytes. Once that is done, enable Kaspersky again and add the following files as trusted applications in Kaspersky's protection: All of the files are located in C:\Program Files\Malwarebytes\Anti-Malware MBAMService.exe mbam.exe mbamtray.exe In Malwarebytes you should add Kaspersky's program folder under C:\Program Files using the method described under the Exclude a File or Folder section of this support article. Please let us know if that fixed the problem or not. Thanks
  13. bonjour, pouvez vous m'aider ? je n'arrive plus à installer Mawarebytes j'ai d’abord un message "Unable to connect the service" et après le message Erreur 577 hello, can you help me? I can no longer install Mawarebytes I first have a message "Unable to connect the service" and after the message Error 577 . Thanking you in advance :-) mbst-grab-results.zip
  14. okay, thank you. I will check it out.
  15. Hi gonzo, thanks for the speedy response and the explanation. I thought I read something about adding the site to 'exclusions' or some such. Turns out, it must've meant Browser Guard's own "Allow list". For the time being, there's still a problem when Duplicating tab or, what's more troublesome, linking to the site from an interest group with which I am involved. I'll let you know if that persists. Hmm.. I wonder how iNaturalist.org comes to be on that list as well.
  16. I am testing these on a spare laptop running Windows 7 Home Premium 64x. The last update to Browser Guard was to 2.1.1 - Edge Beta updated but Edge Dev did not. The only way was to remove Browser Guard 2.1.0 and then install 2.1.1. This is happening whenever there is an update. Also have Google Chrome installed and no problems there at all. Any comments welcome - may also contact M$.
  17. Whitelist entry added just now. Give it 30-60 minutes and try again. Let us know if there are any more problems.
  18. Adding an exclusion in the Malwarebytes program (bottom part of your screenshot) would not clear the block message that you showed in the top part of your screenshot. That is from Browser Guard, which runs independently from the Malwarebytes program. In this case, Browser Guard blocks many ".info" domains due to their abuse by bad guys. I have just added a whitelist entry for this site, which may take as much as an hour from now to propagate out to all users. You should be able to get to the site then. If not, please let us know. For reference, a block by our main program would appear in the lower right corner of your screen. Browser Guard replaces your whole browser window with its message. Let us know if you have any more problems.
  19. Greetings, Yes, it's being blocked due to the use of a non-standard TLD (Top Level Domain); i.e. the .club suffix. By default Malwarebytes Browser Guard blocks all such non-standard/atypical TLDs (basically most TLDs besides the most common such as .net, .com etc.) but I'm sure they will add an exception in the whitelist for this site since it appears to be a legitimate/safe site .
  20. Hello @awei2019: You're welcome. Enjoy.
  21. ROKU app blocked by browser guard? Using Windows 7 (SP1) Chrome (1st post here for me)..... Guard version 2.1.1 https://www.virustotal.com/gui/url/ba23d57acf919a2913b58501021d9f884f55a17ba72d63be41d666d0c5b63567/detection
  22. I am going to list several things. Do all of them. Keep going down the list. [ 1 ] See this article on our Malwarebytes Blog https://blog.malwarebytes.com/security-world/technology/2019/01/browser-push-notifications-feature-asking-abused/ You want to disable the ability of each web browser on this machine from being able to allow "push ads". That means Chrome, Firefox, or Edge browser (on Windows 10), or on Opera. Scroll down to the tips section "How do I disable them". [ 2 ] I suggest you install the Malwarebytes Browser guard on to Chrome browser. To get & install the Malwarebytes Browser Guard extension for Chrome, Open this link in your Chrome browser: https://chrome.google.com/webstore/detail/malwarebytes/ihcjicgdanjaechkgeegckofjjedodee Then proceed with the setup. [ 3 ] The Mozilla Firefox is very much out of date. It is listed as version 57.0.2. The latest release is Version 69.0.3 Do a Update run. Be sure to have the latest. Start Firefox >> go to the settings icon on the to bar at righ >> click HELP >> click About Firefox. Have patience while updates are going on. [ 4 ] Get the Malwarebytes Browser Guard for FIREFOX. To get & install the Malwarebytes Browser Guard Firefox extension. Open this link in your Firefox browser: https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/ Then proceed with the setup. That link is for English US. There are other language version. Just go to the very bottom right of the page and look at “Change language” list drop down. [ 5 ] I would suggest to download, Save, and then run Malwarebytes ADWCLEANER. Please close Chrome and all other open web browsers after you have saved the Adwcleaner and before you start Adwcleaner scan. Version 7.4 of Adwcleaner detects factory Preinstalled applications too! I encourage you to take a look at the announcement blogpost to learn more this new detection category: https://blog.malwarebytes.com/malwarebytes-news/2019/07/your-device,-your-choice:-adwcleaner-now-detects-preinstalled-software/. Please download Malwarebytes AdwCleaner https://downloads.malwarebytes.com/file/adwcleaner Be sure to Save the file first, to your system. Saving to the Downloads folder should be the default on your system. Go to the folder where you saved Adwcleaner. Double click Adwcleaner to start it. At the prompt for license agreement, review and then click on I agree. You will then see a main screen for Adwcleaner. ( if you do not see it right away, minimized the other open windows, so you can see Adwcleaner). Then click on Dashboard button. Click the blue button "Scan Now". allow it a few minutes to finish the Scan. Let it remove what it finds. NOTE: When it comes to the section " Pre-installed applications You can skip that. Please find and send the Adwcleaner "C" clean report. In Adwcleaner, click the "Reports" button. Look at the list of reports for the latest date & type "Clean". Double Click that line & it will open in Notepad. Save the file to your system and then Attach that with your reply. That C clean report will be the one with the most recent Date and time at folder C:\AdwCleaner\Logs Thanks. Keep me advised.
  23. I need to look at that! I've still got the issue of lots of software that probably won't run on 10, & my high knowledge level of XP & earlier OS's; but nonetheless I need to look at Open Shell/Classic Shell
  24. Classic Shell or its successor Open Shell ( builds on Classic Shell as that ended ), I use Open Shell on Windows 7, Windows 8.1 and on Windows 10. It gives each OS one standard User Interface.
  25. Thank you! I have one Win 10 box, but I rarely use it as I dislike 8 & 10. 7 would have been ok, except I was one of the people who constantly got hit with the Windows Update doesn't work" bug on 7. Someday I'll have time to switch to Linux.......... My fantasy is the XP gui with Win 10 under the hood (Good luck). (-: If BG ever becomes approved for Android, I'd love knowing that.
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