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  2. @LiquidTension Here are the logs as you asked me. mbst-grab-results.zip
  3. I submitted a ticket 10 days ago and I still have yet to receive a response. I've verified it isn't in my junk folder. I also used the chat support function to follow up and they said they couldn't help me. Afterwards, the chat support function mysteriously disappeared from within my online portal. I'm a paying customer and expect better service than this. I would like to know the status of my ticket# 3049691 and have a refund issued for the premium service. I will be finding another product that actually has support for their product.
  4. The blocks on s01.solidfilesusercontent.com and anonfiles.com are being removed. The block on mundofile.com will remain.
  5. I am going to try to get the same result, and get the file, that was in the file detection.
  6. Hi @CristianM, After you've clean reinstalled, please let us know if you continue to experience the BSOD. An Avast driver is implicated in one of the minidumps you provided. Please do consider temporarily uninstalling Avast and check if the BSOD persists or not. This is likely a conflict between Web Protection in Malwarebytes and Avast.
  7. could you send us your security settings and the about screen of your configuration
  8. I have windows 7, and I am not finding the Memory.dmp in the place you indicated me, do i need a program to generate one?
  9. Hi TWBUser, With Malwarebytes running, are you able to interact at all with the Malwarebytes user interface? If so, could you check if this issue is limited to a specific Real-Time Protection component by disabling them all and then re-enabling one-by-one until the culprit is identified?
  10. Hi Forrial, Only certain members of the forum have access to download the file. If you're still concerned, feel free to private message the file to me. Once the file is provided, we can take a closer look at your issue.
  11. Hi @PBealtway, Thanks for the report. Could you zip up and provide us with C:\Windows\MEMORY.dmp so we can investigate this further. Please run the Malwarebytes Support Tool as well: https://support.malwarebytes.com/hc/en-us/articles/360039023453-Upload-Malwarebytes-Support-Tool-logs-offline Thank you!
  12. Hey dude, Thank You so much. U made so relieved. Again, thank you👍
  13. I'm not sure that I understand your setup, as I don't believe that there has ever been a Mac laptop with both a built-in floppy drive and USB. Are you perhaps thinking of an optical drive (which takes CDs or DVDs, not floppy disks)? I also don't understand the symptoms you're seeing. Can you describe the issue in more detail? Please be sure to describe symptoms rather than telling us what you think they mean... a clear description, unbiased by any interpretation, is important.
  14. Today
  15. They may help explain what caused your issue. Note that we've addressed several issues identified in the update process, so it's possible what you encountered has already been addressed or is due to be.
  16. This is not due to malware, but can be due to disk corruption. I'd recommend backing up your data and repairing the hard drive: https://support.apple.com/guide/disk-utility/repair-a-storage-device-dskutl1040/mac It can also simply be due to apps that put files in the trash.
  17. Hi @throkr, Thanks for the update. This is expected as the report was generated before you disabled Ransomware Protection. Could you elaborate on this? What do you mean by position "OFF"? Where did you see the drive letters change? Was this a permanent change? ----- Some additional information would be useful. Delete C:\FRST. Enable debug logging in MB4 (Settings -> Event log data -> Enable "Collect enhanced...". Run Process Monitor: https://docs.microsoft.com/en-us/sysinternals/downloads/procmon With Ransomware Protection enabled in MB4, run MBST. Wait for the hang to occur. Once the hang has occurred, stop the Process Monitor capture (File -> Capture Events). Save the Process Monitor log and zip it up. Zip up the following folders: C:\ProgramData\Malwarebytes\MBAMService\Logs C:\ProgramData\Malwarebytes\MBAMService\ARW Attach the zipped up Process Monitor log and folders. Also, whilst still in the issue state (so before you disable Ransomware Protection), please open Task Manager and look for the FRST process. Expand it if there are child processes running and take a screenshot of what you see.
  18. Thanks, that's a reasonable suggestion. I'll discuss that with the team.
  19. Hello, We weren't able to reproduce the same detection you were experiencing. However, we have made a couple of changes that we believe should prevent any future occurrences. If you'd like to check for yourself: Install the latest beta version of Malwarebytes: https://forums.malwarebytes.com/topic/257042-malwarebytes-41-beta/?tab=comments#comment-1384494 Remove the exclusion you added earlier. Check if the detection occurs again.
  20. Hi @Baldape, In the case of StrandHogg, it is true that it's an exploit as @exile360 explained. However, it's an exploit coded within Android/Trojan.Bankbot which we do detect. So yes, in a round about way, we detect StrandHogg. Nathan
  21. No stability issues reported here so far...😄 Fingers crossed.
  22. @LiquidTension even now logs? It is installed already and working good now, system also just updated to Windows 10 2004.
  23. you are right, I have the same stability issues with Firefox an Thunderbird. Even with the 4.1.1 beta version. I am also a pay-customer and I will wait the next version ☹️
  24. Strange... I have just updated 3 laptops and 2 desktops, all of them use malwarebytes. There was no problems reported, everything running smoothly as before. Just did update my own desktop, fast and without any problems detected. So saying that Malwarebytes is incompatible, is a bit too short through the bend. The only thing i did different is shutdown Malwarebytes before installation. After updating it starts up automatically again with windows. All is fine, firefox okay, pc is faster also i noticed. So in no way malwarebytes is incompatible, there is some other problem on your PC.
  25. Hiya Reef, You should be ok now, first make sure to change all passwords that you use on this PC. Specifically any with a financial impact... Next, Uninstall the following program: Sophos AV Also delete this folder if still present C:\ProgramData\Sophos http://www.askvg.com/how-to-completely-uninstall-remove-a-software-program-in-windows-without-using-3rd-party-software/ Next, Right click on FRST here: C:\Users\User\Downloads\FRST64.exe and rename uninstall.exe when complete right click on uninstall.exe and select "Run as Administrator" If you do not see the .exe appended that is because file extensions are hidden, in that case just rename FRST64 to uninstall That action will remove FRST and all created files and folders... Next, Remove all System Restore Points: https://www.tenforums.com/tutorials/33593-delete-system-restore-points-windows-10-a.html#option2 Create clean fresh Restore Point: http://www.thewindowsclub.com/create-system-restore-point Run Windows Disk Clean Up Utility - https://neosmart.net/wiki/disk-cleanup/ From there you should be good to go... Next, Read the following links to fully understand PC Security and Best Practices, you may find them useful.... Answers to Common Security Questions and best Practices Do I need a Registry Cleaner? Take care and surf safe Kevin...
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