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  2. Hi Rich, This won't have any impact on your Malwarebytes subscription. You ran into an issue with upgrading from Malwarebytes version 3 to Malwarebytes version 4 (beta). We have a defect filed for the issue and hope to have it fixed in the next release. You will need to carry out the instructions above to perform a clean uninstallation with the Malwarebytes Support Tool (refer to the steps labelled as "B"). Afterwards, you should have no issues reinstalling Malwarebytes version 4 using the download link provided.
  3. I ran the Microsoft Safety Scanner as suggested. The scan found the following: The top 3 when clicked upon all recommend steps using Windows Defender. Opening the Task Scheduler as described here: https://support.microsoft.com/en-us/help/17464/windows-10-help-protect-my-device-with-windows-security#1TC=windows-10 then clicking Windows Defender does not show anything in the center panel. Upon checking further, searching for Windows Defender in my Start Menu and finding Windows Defender there, clicking I see Windows Defender scanning is off: Should I turn it on? When I continued with ESET, I was given an opportunity to allow ESET to periodically scan. Is there any value in that? I didn't allow for now. Thank you.
  4. Hi hake. You can cancel the subscription and continue using the perpetual standalone beta for consumers which is basically the same functionality.
  5. Today
  6. Hello, Thanks for the update. If you quit Malwarebytes (right-click the Malwarebytes icon in the system tray/notification area and click Quit Malwarebytes), does your McAfee product still require a reboot? What types of files are you shredding and where are these files located? ----- Please do the following: Open Malwarebytes. Click Settings. Enable the Event log data setting. Download Handle to your Downloads folder: https://docs.microsoft.com/en-us/sysinternals/downloads/handle Extract the contents of the Zip file to your Downloads folder. You should have a file named Handle64.exe in your Downloads folder. Reproduce the issue where you're prompted to reboot, but do not perform the reboot. Click the Windows start button, type CMD, right-click Command Prompt and click Run as administrator. Enter the following command: "%userprofile%\downloads\handle64.exe" >> "%userprofile%\desktop\handle_output.txt" Gather logs with the Malwarebytes Support Tool and attach the generated mbst-grab-results.zip: https://support.malwarebytes.com/docs/DOC-2396 Attach the generated handle_output.txt (found on your Desktop).
  7. Hello, Thank you for reporting the issue. We haven't encountered any behaviour like this during testing. Please could you provide troubleshooting logs so we can take a closer look: https://support.malwarebytes.com/docs/DOC-2396
  8. Thank you for trying out the beta and providing feedback, @Phxflyer!
  9. Hi @unknownguy, Thanks for the report. A defect has been filed for this issue.
  10. Hello, Thanks for the report. Could you carry out the steps below and provide the generated file so we can take a closer look at the issue please: https://support.malwarebytes.com/docs/DOC-2396 Could you provide more information on exactly what you're seeing. What steps are you taking to replicate/experience this issue? Could you provide screenshots as well. Are ads no longer being blocked within browsers? Does this occur with all browsers you use or just one in particular?
  11. There are so many fake sites that are listed that you must follow procedures : Phnom Penh | Facebook IDEA Plus Communications, Skopje, Macedonia. Idea Plus Software is a Software Development company based in Jalandhar. IDEA-plus-communications-skopje E-ideaplus – Ads in Bangladesh[code] Have questions about Malwarebytes for Android, check out our FAQ here. If you need help with Malwarebytes for Android, please create a new topic by clicking here and our experts can assist you. Or you can contact our support team here. Thank You
  12. Okay, no problem. Thanks for the information you provided.
  13. Thanks very much! We're reviewing the data and will provide an update shortly.
  14. Please follow THESE following directions so that our Experts can help you with your problem.. Be patient as the Experts can get busy at times.. Have questions about Malwarebytes for Android, check out our FAQ here. If you need help with Malwarebytes for Android, please create a new topic by clicking here and our experts can assist you. Or you can contact our support team here. Please be sure to include the following information: Phone carrier Phone brand and model (i.e. Samsung Galaxy S8+) Which Android operating system you are running If your phone is rooted If you are running any other security software We’ll get back to you as quickly as we can. If you need help removing malware from your phone, please head to our Malware Removal for Mobile forum after you read the advice above and our experts can assist you there. Thanks in advance for your patience and for your support.
  15. Hey I worked with a solutions. Certificates were blocked by some trojans.
  16. https://scontent-dus1-1.xx.fbcdn.net/v/t1.15752-9/s2048x2048/72584848_553639952120286_7946878941547986944_n.jpg?_nc_cat=111&_nc_oc=AQl2qVxf86nY5HAIi5z-pcZ2m40bBzTvFpxRlOjVQYIJCoIO6_w9uFwjTQmaGa7LGz0lLHZwniXy-EZAU1RsihUq&_nc_ht=scontent-dus1-1.xx&oh=4ed053cad77c0a86ec5ad7599033b4a9&oe=5E3477FC With few min ago
  17. The problems is, it.s not just redirect to one website, it also redirect me to 2 3 instagram profiles what game ideaplus.com on profile bio. Something very serious controls my device I think
  18. I see; the images states that you have 1 device available to activate your license on so please try waiting about 1 hour and then try activating Malwarebytes with your license again to see if it works (sometimes failing to activate a license multiple times can cause an issue where the system needs time to reset itself before trying to activate the license again). If that doesn't correct the problem then please wait for Support to respond to the ticket you created and they will assist you further. Also, if you would like to update your My.Malwarebytes.com account to use a different email address you will find instructions on how to do that in this support article.
  19. The ideaplus. is a total fake : Many such silly adverts : So I assume the other one is similar... Personally, I would read how to, and post a new topic in the INFECTED Forum Area https://forums.malwarebytes.com/topic/134941-malwarebytes-for-android-support/
  20. My serial number purchase has always been bound to my mailbox, but it is not used for a while, not long time landing. Landing becomes like this
  21. Greetings, I'm sorry that you experienced this issue. As you yourself noted, this is a very old thread, so it is extremely likely that whatever caused the issue on your system was different from what caused the OP's issue in this topic, but unfortunately error code 183 is a generic installer error code simply indicating that moving one of the files that was extracted from the installer to a temporary location where it is supposed to then be copied/installed to your program folder for the application you are installing failed for some reason (this is quite similar to a generic 'CreateFile' error code with the only real difference being that rather than failing to create a file in a specific location, the installer was trying to move a file from one location on disk to another and failed to do so). There are many possible causes for such an issue including permissions, a malfunction in the installer itself, interference by a third party application that may have had the file and/or folder locked at the time (for example, an antivirus or disk monitoring utility), or even because the previous version of the file in the program folder was still running in memory and could not be replaced by the new version (usually that particular issue is handled by scripting the file to be replaced on reboot and prompting you to restart your system, however it is possible that some issue might cause that to fail to occur). If you continue to experience any issues then please do the following so that a member of Malwarebytes Support may investigate the issue further and provide additional assistance: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply If the software is installed and functioning properly now then this is not necessary, however the data may still aid the Developers in discovering what might have led to this issue so it would be appreciated if you would be willing to provide it, however we understand if you would rather not. I do hope that you experience no further problems with the software, however please do not hesitate to contact us again if you do as we are always willing to assist with any issues whenever possible. Thanks
  22. What is UP Tab?The Malwarebytes research team has determined that UP Tab is a browser NewTab. These so-called "NewTabs" can manipulate your browser(s), for example to change your startpage or searchscopes, so that the affected browser visits their site or one of their choice.How do I know if my computer is affected by UP Tab?You may see this browser extension:these warnings during install:You may see this icon in your browsers menu-bar:this new startpage:and this new setting:How did UP Tab get on my computer?Browser hijackers use different methods for distributing themselves. This particular one was downloaded from the webstore:after a redirect from their website:How do I remove UP Tab?Our program Malwarebytes can detect and remove this potentially unwanted program.You can use their own uninstall instructions first, but I would advise to follow the steps below anyway. Please download Malwarebytes to your desktop. Double-click mb3-setup-consumer-{version}.exe and follow the prompts to install the program. Then click Finish. Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu. If another update of the definitions is available, it will be implemented before the rest of the scanning procedure. When the scan is complete, make sure that all Threats are selected, and click Remove Selected. Restart your computer when prompted to do so. Is there anything else I need to do to get rid of UP Tab? No, Malwarebytes' Anti-Malware removes UP Tab completely. If your browsers have been hijacked, you should read our Restore Browser page. You can read there how to fix additional browser redirect methods. How would the full version of Malwarebytes help protect me?We hope our application and this guide have helped you eradicate this hijacker.As you can see below the full version of Malwarebytes would have protected you against the UP Tab hijacker. It would have warned you before the application could install itself, giving you a chance to stop it before it became too late. Technical details for expertsPossible signs in FRST logs: CHR NewTab: Default -> Active:"chrome-extension://ackfacgcbokflmiamcckdpcmdnkommof/index.html" CHR Extension: (UP Tab) - C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\ackfacgcbokflmiamcckdpcmdnkommof [2019-10-14] Alterations made by the installer: File system details [View: All details] (Selection) --------------------------------------------------- Adds the folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\ackfacgcbokflmiamcckdpcmdnkommof\2.0.2_0 Adds the file background.html"="5/23/2019 4:22 PM, 112 bytes, A Adds the file index.html"="6/20/2019 10:41 AM, 1370 bytes, A Adds the file manifest.json"="10/14/2019 8:31 AM, 906 bytes, A Adds the folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\ackfacgcbokflmiamcckdpcmdnkommof\2.0.2_0\_metadata Adds the file computed_hashes.json"="10/14/2019 8:31 AM, 34128 bytes, A Adds the file verified_contents.json"="6/20/2019 4:17 PM, 3989 bytes, A Adds the folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\ackfacgcbokflmiamcckdpcmdnkommof\2.0.2_0\assets Adds the file logo-15px.png"="6/19/2019 3:30 PM, 800 bytes, A Adds the file logo-20px.png"="6/19/2019 3:16 PM, 1228 bytes, A Adds the folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\ackfacgcbokflmiamcckdpcmdnkommof\2.0.2_0\assets\images Adds the file 1.jpg"="6/20/2019 4:05 PM, 231894 bytes, A Adds the file 2.jpg"="6/20/2019 4:07 PM, 565056 bytes, A Adds the file 3.jpg"="6/20/2019 4:08 PM, 314758 bytes, A Adds the file 4.jpg"="6/20/2019 4:10 PM, 264906 bytes, A Adds the file 5.jpg"="6/20/2019 4:11 PM, 166341 bytes, A Adds the file 6.jpg"="6/20/2019 4:13 PM, 281063 bytes, A Adds the file 7.jpg"="6/20/2019 4:14 PM, 272001 bytes, A Adds the folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\ackfacgcbokflmiamcckdpcmdnkommof\2.0.2_0\icons Adds the file icon128.png"="10/14/2019 8:31 AM, 6554 bytes, A Adds the file icon16.png"="10/14/2019 8:31 AM, 560 bytes, A Adds the file icon48.png"="10/14/2019 8:31 AM, 2044 bytes, A Adds the folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\ackfacgcbokflmiamcckdpcmdnkommof\2.0.2_0\js Adds the file bg.js"="5/28/2019 11:34 AM, 214 bytes, A Adds the file gossip.js"="5/28/2019 11:49 AM, 1539 bytes, A Adds the file jquery-3.4.1.min.js"="5/23/2019 6:43 PM, 88145 bytes, A Adds the file jquery-ui.min.css"="9/14/2016 5:34 PM, 32076 bytes, A Adds the file jquery-ui.min.js"="9/14/2016 5:34 PM, 253669 bytes, A Adds the file moment-with-locales.min.js"="5/23/2019 6:42 PM, 336451 bytes, A Adds the file timeupdate.js"="6/20/2019 10:49 AM, 368 bytes, A Adds the file wallpaper.js"="6/20/2019 4:15 PM, 168 bytes, A Adds the folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\ackfacgcbokflmiamcckdpcmdnkommof\2.0.2_0\res Adds the file style2.css"="6/19/2019 3:57 PM, 3036 bytes, A Registry details [View: All details] (Selection) ------------------------------------------------ [HKEY_CURRENT_USER\Software\Google\Chrome\PreferenceMACs\Default\extensions.settings] "ackfacgcbokflmiamcckdpcmdnkommof"="REG_SZ", "339C1608593D4E9E00E6CF6AFAD2E2FDFD16D98A08B91C98A2F1EC35CA6F4A78" Malwarebytes log: Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 10/14/19 Scan Time: 8:44 AM Log File: 1e7e9410-ee4e-11e9-9e68-00ffdcc6fdfc.json -Software Information- Version: 3.8.3.2965 Components Version: 1.0.613 Update Package Version: 1.0.12895 License: Premium -System Information- OS: Windows 7 Service Pack 1 CPU: x64 File System: NTFS User: {computername}\{username} -Scan Summary- Scan Type: Threat Scan Scan Initiated By: Manual Result: Completed Objects Scanned: 234174 Threats Detected: 37 Threats Quarantined: 37 Time Elapsed: 7 min, 53 sec -Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Enabled Heuristics: Enabled PUP: Detect PUM: Detect -Scan Details- Process: 0 (No malicious items detected) Module: 0 (No malicious items detected) Registry Key: 0 (No malicious items detected) Registry Value: 1 PUP.Optional.CoinUP, HKCU\SOFTWARE\GOOGLE\CHROME\PREFERENCEMACS\Default\extensions.settings|ackfacgcbokflmiamcckdpcmdnkommof, Quarantined, [271], [744817],1.0.12895 Registry Data: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 8 PUP.Optional.CoinUP, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\ackfacgcbokflmiamcckdpcmdnkommof\2.0.2_0\assets\images, Quarantined, [271], [744817],1.0.12895 PUP.Optional.CoinUP, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\ackfacgcbokflmiamcckdpcmdnkommof\2.0.2_0\_metadata, Quarantined, [271], [744817],1.0.12895 PUP.Optional.CoinUP, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\ackfacgcbokflmiamcckdpcmdnkommof\2.0.2_0\assets, Quarantined, [271], [744817],1.0.12895 PUP.Optional.CoinUP, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\ackfacgcbokflmiamcckdpcmdnkommof\2.0.2_0\icons, Quarantined, [271], [744817],1.0.12895 PUP.Optional.CoinUP, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\ackfacgcbokflmiamcckdpcmdnkommof\2.0.2_0\res, Quarantined, [271], [744817],1.0.12895 PUP.Optional.CoinUP, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\ackfacgcbokflmiamcckdpcmdnkommof\2.0.2_0\js, Quarantined, [271], [744817],1.0.12895 PUP.Optional.CoinUP, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\ackfacgcbokflmiamcckdpcmdnkommof\2.0.2_0, Quarantined, [271], [744817],1.0.12895 PUP.Optional.CoinUP, C:\USERS\{username}\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\EXTENSIONS\ACKFACGCBOKFLMIAMCCKDPCMDNKOMMOF, Quarantined, [271], [744817],1.0.12895 File: 28 PUP.Optional.CoinUP, C:\USERS\{username}\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Secure Preferences, Replaced, [271], [744817],1.0.12895 PUP.Optional.CoinUP, C:\USERS\{username}\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Preferences, Replaced, [271], [744817],1.0.12895 PUP.Optional.CoinUP, C:\USERS\{username}\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\EXTENSIONS\ACKFACGCBOKFLMIAMCCKDPCMDNKOMMOF\2.0.2_0\INDEX.HTML, Quarantined, [271], [744817],1.0.12895 PUP.Optional.CoinUP, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\ackfacgcbokflmiamcckdpcmdnkommof\2.0.2_0\assets\images\1.jpg, Quarantined, [271], [744817],1.0.12895 PUP.Optional.CoinUP, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\ackfacgcbokflmiamcckdpcmdnkommof\2.0.2_0\assets\images\2.jpg, Quarantined, [271], [744817],1.0.12895 PUP.Optional.CoinUP, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\ackfacgcbokflmiamcckdpcmdnkommof\2.0.2_0\assets\images\3.jpg, Quarantined, [271], [744817],1.0.12895 PUP.Optional.CoinUP, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\ackfacgcbokflmiamcckdpcmdnkommof\2.0.2_0\assets\images\4.jpg, Quarantined, [271], [744817],1.0.12895 PUP.Optional.CoinUP, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\ackfacgcbokflmiamcckdpcmdnkommof\2.0.2_0\assets\images\5.jpg, Quarantined, [271], [744817],1.0.12895 PUP.Optional.CoinUP, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\ackfacgcbokflmiamcckdpcmdnkommof\2.0.2_0\assets\images\6.jpg, Quarantined, [271], [744817],1.0.12895 PUP.Optional.CoinUP, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\ackfacgcbokflmiamcckdpcmdnkommof\2.0.2_0\assets\images\7.jpg, Quarantined, [271], [744817],1.0.12895 PUP.Optional.CoinUP, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\ackfacgcbokflmiamcckdpcmdnkommof\2.0.2_0\assets\logo-15px.png, Quarantined, [271], [744817],1.0.12895 PUP.Optional.CoinUP, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\ackfacgcbokflmiamcckdpcmdnkommof\2.0.2_0\assets\logo-20px.png, Quarantined, [271], [744817],1.0.12895 PUP.Optional.CoinUP, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\ackfacgcbokflmiamcckdpcmdnkommof\2.0.2_0\icons\icon128.png, Quarantined, [271], [744817],1.0.12895 PUP.Optional.CoinUP, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\ackfacgcbokflmiamcckdpcmdnkommof\2.0.2_0\icons\icon16.png, Quarantined, [271], [744817],1.0.12895 PUP.Optional.CoinUP, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\ackfacgcbokflmiamcckdpcmdnkommof\2.0.2_0\icons\icon48.png, Quarantined, [271], [744817],1.0.12895 PUP.Optional.CoinUP, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\ackfacgcbokflmiamcckdpcmdnkommof\2.0.2_0\js\bg.js, Quarantined, [271], [744817],1.0.12895 PUP.Optional.CoinUP, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\ackfacgcbokflmiamcckdpcmdnkommof\2.0.2_0\js\gossip.js, Quarantined, [271], [744817],1.0.12895 PUP.Optional.CoinUP, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\ackfacgcbokflmiamcckdpcmdnkommof\2.0.2_0\js\jquery-3.4.1.min.js, Quarantined, [271], [744817],1.0.12895 PUP.Optional.CoinUP, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\ackfacgcbokflmiamcckdpcmdnkommof\2.0.2_0\js\jquery-ui.min.css, Quarantined, [271], [744817],1.0.12895 PUP.Optional.CoinUP, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\ackfacgcbokflmiamcckdpcmdnkommof\2.0.2_0\js\jquery-ui.min.js, Quarantined, [271], [744817],1.0.12895 PUP.Optional.CoinUP, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\ackfacgcbokflmiamcckdpcmdnkommof\2.0.2_0\js\moment-with-locales.min.js, Quarantined, [271], [744817],1.0.12895 PUP.Optional.CoinUP, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\ackfacgcbokflmiamcckdpcmdnkommof\2.0.2_0\js\timeupdate.js, Quarantined, [271], [744817],1.0.12895 PUP.Optional.CoinUP, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\ackfacgcbokflmiamcckdpcmdnkommof\2.0.2_0\js\wallpaper.js, Quarantined, [271], [744817],1.0.12895 PUP.Optional.CoinUP, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\ackfacgcbokflmiamcckdpcmdnkommof\2.0.2_0\res\style2.css, Quarantined, [271], [744817],1.0.12895 PUP.Optional.CoinUP, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\ackfacgcbokflmiamcckdpcmdnkommof\2.0.2_0\_metadata\computed_hashes.json, Quarantined, [271], [744817],1.0.12895 PUP.Optional.CoinUP, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\ackfacgcbokflmiamcckdpcmdnkommof\2.0.2_0\_metadata\verified_contents.json, Quarantined, [271], [744817],1.0.12895 PUP.Optional.CoinUP, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\ackfacgcbokflmiamcckdpcmdnkommof\2.0.2_0\background.html, Quarantined, [271], [744817],1.0.12895 PUP.Optional.CoinUP, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\ackfacgcbokflmiamcckdpcmdnkommof\2.0.2_0\manifest.json, Quarantined, [271], [744817],1.0.12895 Physical Sector: 0 (No malicious items detected) WMI: 0 (No malicious items detected) (end) As mentioned before the full version of Malwarebytes could have protected your computer against this threat.We use different ways of protecting your computer(s): Dynamically Blocks Malware Sites & Servers Malware Execution Prevention Save yourself the hassle and get protected.
  23. Greetings, I'm sorry that your license isn't working properly, but we should be able to get the issue corrected for you. To start, please create an account at My.Malwarebytes.com if you haven't done so already, if possible using the same email address you used when you originally purchased your license key (assuming you still have access to that email address). Instructions on how to sign up for an account can be found in this support article. If your license doesn't show up there, or if you had to use a different email address because you no longer have access to the original one then please try adding your license key to your account manually by following the steps provided in this support article. Once that is done, please try deactivating your license from any devices where it shows it as being active as described in this support article (the easiest way is to use the Deactivate all option in most cases). If the issue is still not resolved then please contact Malwarebytes Support directly by filling out the form on the bottom of this page and they should be able to assist you in getting your license key to work again. I hope this helps, and if there is anything else we might assist you with please don't hesitate to let us know. Thanks
  24. Still getting this problem in 2019. The program shouldn't be offering to upgrade itself if it can't. Just lost 20 minutes of the working day cleaning, rebooting, redownloading, to do what was supposed to be an automatic action. annoyed Epi
  25. Hi @RossSmith, Thank you for your feedback. The installation article https://support.malwarebytes.com/docs/DOC-2634 from step 14 onwards does provide instructions on how to install extension in macOS. About full disk access (FDA), it is only required for macOS Catalina which our program dashboard auto recognize the OS and ask our user to follow article https://support.malwarebytes.com/docs/DOC-3477 I will forward this feedback to our concern department and check if there needs any changes. Thank you again.
  26. Many of our listeners keep reporting that Malwarebytes is blocking our Web site: http://www.veritasradio.com We are online radio platform. Apparently, someone reported us without any basis. Please let me know if you have any questions. Thank you.
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