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  2. Believe I completed all of the information requested establish Premium Account. Entered the Key, but process just stalled LINK to ACTIVATE was not accessible. Process has been very frustrating.
  3. We know that Malwarebytes does not scan external disks (at least for the moment). How can I protect myself in the event of having to connect a third party pendrive / disk whose reliability you are not sure or in case of a complete unknown people? Thanks to those who want to clarify my ideas
  4. I cleared some time to do this as you had warned that I need a lot of time. However when I started I realised that the file that I was expecting "custom Fix script which is going to be used by the FRSTENGLISH tool." was not present. Please can you send? Thank you
  5. Could you please attach the entire log? Thank you.
  6. ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: If you are having licensing issues, please do the following: Thanks in advance for your patience. -The Malwarebytes Forum Team
  7. Hello...interesting problem here which occurred on two Win7 devices having ver. 3.7.1.2839 installed. Can’t reach any IPv6 sites, despite router assigning addresses, and all iOS devices (without Malwarebytes protection) fully IPv6-connected. Spent several hours online with a senior engineer from TP-Link via remote access, who by process of elimination nailed the problem. He disabled the “web protection” option, and now the Windows machines have again full IPv6 connectivity. Any possible solutions here, as I really don’t want to lose this protection feature in my anti-malware suite.
  8. everything i am giving you is coming from the console which is matching up with whats on the client
  9. The screen capture in Post #11 looks like a Firefox Spell Checker function as noted with the "Inspect Element (Q)" in that JPEG as well as mine w/o said add-on.
  10. I got intrigued and installed the FF add on (without registering). I'm not sure, it seems to be picking up speeling mistooks, but underlining different sections of text from the misspelled ones. Could be because I wouldn't sign up just to try it out? (Doesn't look anything like the above screenshot either).
  11. Hi, Is this the log from the affected endpoint itself? Because this was fixed in database version v2019.06.15.02 already. Can you open the Malwarebytes user interface on the affected client and check there? Alternatively, can you look in the same folder where you got this system log and get the scan log from that endpoint? This should show the exact detection and database version as well.
  12. Today
  13. Hello and Welcome! Sorry your having issues... please see the advice provided above by @Porthos so info. Also please make sure you check you junk/spam folders for any emails from Malwarebytes with you receipt / license info. Also you may try signing into that account portal to see if you can access your info https://my.malwarebytes.com/en/login (use the same email address you used to buy the software)
  14. Hi, This Safe Boot problem is not my forty. I suggest you get help in the Windows 7 forum. An expert with that operating system should be able to help you. You can check also for other issues that are not malware related. Windows 7 Forum. https://www.bleepingcomputer.com/forums/f/167/windows-7/ Hope that helps.
  15. here is the system logs 6/17/2019 10:12:52 AM Anti-Malware IP Protection started successfully 6/17/2019 10:12:52 AM Anti-Malware Starting IP protection 6/17/2019 10:12:52 AM Anti-Malware Database refreshed successfully 6/17/2019 10:12:48 AM Anti-Malware Database is upgraded to version v2019.06.17.08. Source: Management Server 6/17/2019 10:12:48 AM Anti-Malware IP Protection stopped successfully 6/17/2019 10:12:48 AM Anti-Malware Stopping IP protection 6/17/2019 10:12:48 AM Anti-Malware Starting database refresh 6/17/2019 7:52:06 AM Anti-Malware IP Protection started successfully 6/17/2019 7:52:05 AM Anti-Malware Starting IP protection 6/17/2019 7:52:05 AM Anti-Malware Database refreshed successfully 6/17/2019 7:52:02 AM Anti-Malware Database is upgraded to version v2019.06.17.07. Source: Management Server 6/17/2019 7:52:02 AM Anti-Malware IP Protection stopped successfully 6/17/2019 7:52:02 AM Anti-Malware Stopping IP protection 6/17/2019 7:52:02 AM Anti-Malware Starting database refresh 6/17/2019 5:26:18 AM Anti-Malware IP Protection started successfully 6/17/2019 5:26:18 AM Anti-Malware Starting IP protection 6/17/2019 5:26:18 AM Anti-Malware Database refreshed successfully 6/17/2019 5:26:14 AM Anti-Malware Database is upgraded to version v2019.06.17.06. Source: Management Server 6/17/2019 5:26:14 AM Anti-Malware IP Protection stopped successfully 6/17/2019 5:26:14 AM Anti-Malware Stopping IP protection 6/17/2019 5:26:14 AM Anti-Malware Starting database refresh 6/17/2019 4:36:00 AM Anti-Malware IP Protection started successfully 6/17/2019 4:36:00 AM Anti-Malware Starting IP protection 6/17/2019 4:36:00 AM Anti-Malware Database refreshed successfully 6/17/2019 4:35:56 AM Anti-Malware IP Protection stopped successfully 6/17/2019 4:35:56 AM Anti-Malware Stopping IP protection 6/17/2019 4:35:56 AM Anti-Malware Starting database refresh 6/17/2019 4:35:56 AM Anti-Malware Database is upgraded to version v2019.06.17.05. Source: Management Server 6/17/2019 2:25:17 AM Anti-Malware IP Protection started successfully
  16. Hi, It´s me again and I made another scan. It shows no other PUPs, just the Trojan.LNKHijacker.ClnShrt as before. I´m also attaching a report from the Malwarebytes. What would you suggest me to do now? I was searching on the internet again and found this post, which was posted yesterday, about deleting it from the system. https://uninstallandremoveit.com/trojan-lnkhijacker-clnshrt-removal-steps/ Should I follow all the steps and try to remove it? Thanks Malwarebytes-scan-Sicko.txt
  17. Here is the .zip file you asked me to create. I also ran flush.bat and the computer rebooted normally. Now? mbst-grab-results.zip
  18. Hi, The Fixlog.txt is incomplete. Please open the file and copy the contents. post it in your next reply.
  19. Hi, Can you check/verify the database version from the affected Client? As this one might still have an older database version. Thanks!
  20. Hi, Please download the attached Fixlist.txt file to the same folder where the Farbar tool is running from. The location is listed in the 3rd line of the FRST.txt log you have submitted. Run FRST and click Fix only once and wait. The Computer will restart when the fix is completed. It will create a log (Fixlog.txt) please post it to your reply. === If the problem persists and Chrome is Synced with other Devices check this out. https://forums.malwarebytes.com/topic/214325-chrome-secure-preferences-detection-always-comes-back/ Execute the suggested fix. Restart the computer normally. =========== Please post the Fixlog.txt and let me know what problem persists. fixlist.txt
  21. For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 
  22. I purchased malware premium bytes for 1 device and for two years. I submitted payment, it shows in the credit card, but didn’t receive any confirmation email. How do I cancel this transaction?
  23. malwarebytes still quarantining ace.dll. Whats up?
  24. Here is my Malwarebytes Log, FRST and Additions Log: FRST.txt Addition.txt mbae-default.log
  25. Hi, Please download the attached Fixlist.txt file to the same folder where the Farbar tool is running from. The location is listed in the 3rd line of the FRST.txt log you have submitted. Run FRST and click Fix only once and wait. The Computer will restart when the fix is completed. It will create a log (Fixlog.txt) please post it to your reply. === Please post the Fixlog.txt and let me know what problem persists. fixlist.txt
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