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  3. What is PCMate Free Privacy Cleaner?The Malwarebytes research team has determined that PCMate Free Privacy Cleaner is a "system optimizer". These so-called "system optimizers" often use intentional false positives to convince users that their systems have problems. Then they try to sell you their software, claiming it will remove these problems.More information can be found on our Malwarebytes Labs blog.This particular one also comes bundled with adware.How do I know if I am infected with PCMate Free Privacy Cleaner?This is how the main screen of the system optimizer looks:You will find these icons in your taskbar, your startmenu, and on your desktop:and see these warnings during install:You may see this entry in your list of installed programs:How did PCMate Free Privacy Cleaner get on my computer?These so-called system optimizers use different methods of getting installed. This particular one was downloaded from their website:How do I remove PCMate Free Privacy Cleaner?Our program Malwarebytes can detect and remove this potentially unwanted application. Please download Malwarebytes to your desktop. Double-click mb3-setup-consumer-{version}.exe and follow the prompts to install the program. Then click Finish. Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu. If another update of the definitions is available, it will be implemented before the rest of the scanning procedure. When the scan is complete, make sure that all Threats are selected, and click Remove Selected. Restart your computer when prompted to do so. Is there anything else I need to do to get rid of PCMate Free Privacy Cleaner? No, Malwarebytes removes PCMate Free Privacy Cleaner completely. This PUP creates some scheduled tasks. You can read here how to check for and, if necessary, remove Scheduled Tasks. How would the full version of Malwarebytes help protect me?We hope our application and this guide have helped you eradicate this system optimizer.As you can see below the full version of Malwarebytes would have protected you against the PCMate Free Privacy Cleaner installer. It would have warned you before the application could install itself, giving you a chance to stop it before it became too late. and we block access to their domain: Technical details for expertsYou may see these entries in FRST logs: (TechEvolve GMBH -> PCMate Free Privacy Cleaner) C:\Program Files (x86)\PCMate Free Privacy Cleaner\PCMateFreePrivacyCleaner.exe (TMRG, Inc. -> TMRG, Inc.) C:\Program Files (x86)\RelevantKnowledge\rlservice.exe Startup: C:\Users\{username}\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\PCMate Free Privacy Cleaner Update.lnk [2019-04-23] ShortcutTarget: PCMate Free Privacy Cleaner Update.lnk -> C:\Program Files (x86)\PCMate Free Privacy Cleaner\PCMate Free Privacy Cleaner Update.exe () [File not signed] R2 RelevantKnowledge; C:\Program Files (x86)\RelevantKnowledge\rlservice.exe [168688 2018-10-17] (TMRG, Inc. -> TMRG, Inc.) <==== ATTENTION C:\Users\{username}\AppData\Roaming\PCMate Free Privacy Cleaner New Version Available C:\Users\{username}\AppData\Roaming\Microsoft\Windows\Start Menu\PCMate Free Privacy Cleaner.lnk C:\Users\{username}\Desktop\PCMate Free Privacy Cleaner.lnk C:\ProgramData\Microsoft\Windows\Start Menu\Programs\RelevantKnowledge C:\ProgramData\Microsoft\Windows\Start Menu\Programs\PCMate Free Privacy Cleaner C:\Program Files (x86)\RelevantKnowledge (TMRG, Inc.) C:\Windows\system32\rlls64.dll (TMRG, Inc.) C:\Windows\SysWOW64\rlls.dll C:\Program Files (x86)\PCMate Free Privacy Cleaner PCMate Free Privacy Cleaner 8.8.1 (HKLM-x32\...\PCMate Free Privacy Cleaner_is1) (Version: - PCMate Software, Inc.) RelevantKnowledge (HKLM-x32\...\{d08d9f98-1c78-4704-87e6-368b0023d831}) (Version: 1.3.337.419 - TMRG, Inc.) <==== ATTENTION FirewallRules: [{DB808AF4-22AB-4B59-A39A-E9290DDF6BC4}] => (Allow) C:\Program Files (x86)\RelevantKnowledge\rlvknlg.exe (TMRG, Inc. -> TMRG, Inc.) FirewallRules: [{DF93CCAF-9ED9-416E-AA44-4444F9B8CFCB}] => (Allow) C:\Program Files (x86)\RelevantKnowledge\rlvknlg.exe (TMRG, Inc. -> TMRG, Inc.) Alterations made by the installer: File system details [View: All details] (Selection) --------------------------------------------------- Adds the folder C:\Program Files (x86)\PCMate Free Privacy Cleaner Adds the file goup.exe"="2/28/2019 3:21 PM, 2514432 bytes, A Adds the file PCMate Free Privacy Cleaner Update.exe"="2/28/2019 5:16 PM, 971264 bytes, A Adds the file PCMateFreePrivacyCleaner.exe"="9/5/2014 3:09 PM, 763680 bytes, A Adds the file System.Data.SQLite.dll"="4/18/2010 1:58 PM, 904704 bytes, A Adds the file Tsing Tools.dll"="9/5/2014 3:10 PM, 164640 bytes, A Adds the file unins000.dat"="4/23/2019 9:04 AM, 72474 bytes, A Adds the file unins000.exe"="4/23/2019 9:04 AM, 1209553 bytes, A Adds the file version.dat"="12/12/2016 10:23 AM, 100 bytes, A Adds the folder C:\Program Files (x86)\PCMate Free Privacy Cleaner\Logs Adds the folder C:\Program Files (x86)\RelevantKnowledge Adds the file rlls.dll"="10/17/2018 8:57 PM, 750832 bytes, A Adds the file rlls64.dll"="10/17/2018 8:57 PM, 1114352 bytes, A Adds the file rlservice.exe"="10/17/2018 8:57 PM, 168688 bytes, A Adds the file rlvknlg.exe"="10/17/2018 8:57 PM, 3705072 bytes, A Adds the file rlvknlg32.exe"="10/17/2018 8:57 PM, 159984 bytes, A Adds the file rlvknlg64.exe"="10/17/2018 8:57 PM, 189168 bytes, A Adds the folder C:\ProgramData\Microsoft\Windows\Start Menu\Programs\PCMate Free Privacy Cleaner Adds the file More Free Tools.url"="4/23/2019 9:04 AM, 60 bytes, A Adds the file PCMate Free Privacy Cleaner on the Web.url"="4/23/2019 9:04 AM, 60 bytes, A Adds the file PCMate Free Privacy Cleaner.lnk"="4/23/2019 9:04 AM, 1238 bytes, A Adds the file Uninstall.lnk"="4/23/2019 9:04 AM, 1158 bytes, A Adds the folder C:\ProgramData\Microsoft\Windows\Start Menu\Programs\RelevantKnowledge Adds the file About RelevantKnowledge.lnk"="4/23/2019 9:04 AM, 348 bytes, A Adds the file Privacy Policy and Terms of Service.lnk"="4/23/2019 9:04 AM, 372 bytes, A Adds the file Support.lnk"="4/23/2019 9:04 AM, 316 bytes, A Adds the file Uninstall Instructions.lnk"="4/23/2019 9:04 AM, 1555 bytes, A In the existing folder C:\Users\{username}\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch Adds the file PCMate Free Privacy Cleaner.lnk"="4/23/2019 9:04 AM, 1244 bytes, A In the existing folder C:\Users\{username}\AppData\Roaming\Microsoft\Windows\Start Menu Adds the file PCMate Free Privacy Cleaner.lnk"="4/23/2019 9:04 AM, 1244 bytes, A In the existing folder C:\Users\{username}\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup Adds the file PCMate Free Privacy Cleaner Update.lnk"="4/23/2019 9:04 AM, 1306 bytes, A Adds the folder C:\Users\{username}\AppData\Roaming\PCMate Free Privacy Cleaner New Version Available Adds the file PCMateFreePrivacyCleaner.exe"="4/23/2019 9:05 AM, 0 bytes, A Adds the file update.dat"="4/23/2019 9:05 AM, 198 bytes, A In the existing folder C:\Users\{username}\Desktop Adds the file PCMate Free Privacy Cleaner.lnk"="4/23/2019 9:04 AM, 1220 bytes, A In the existing folder C:\Windows\System32 Adds the file rlls64.dll"="10/17/2018 8:57 PM, 1114352 bytes, A In the existing folder C:\Windows\SysWOW64 Adds the file rlls.dll"="10/17/2018 8:57 PM, 750832 bytes, A Registry details [View: All details] (Selection) ------------------------------------------------ [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{d08d9f98-1c78-4704-87e6-368b0023d831}] "DisplayName"="REG_SZ", "RelevantKnowledge" "DisplayVersion"="REG_SZ", "1.3.337.419" "EstimatedSize"="REG_DWORD", 5400 "Publisher"="REG_SZ", "TMRG, Inc." "UninstallString"="REG_SZ", "C:\Program Files (x86)\RelevantKnowledge\rlvknlg.exe -bootremove -uninst:RelevantKnowledge" [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{d08d9f98-1c78-4704-87e6-368b0023d831}\Config] "HK_Path"="REG_SZ", "C:\Windows\system32\rlls.dll" "HK64_Path"="REG_SZ", "C:\Windows\system32\rlls64.dll" "KS_Path"="REG_SZ", "C:\Program Files (x86)\RelevantKnowledge\rlls.dll" "LD64_Path"="REG_SZ", "C:\Program Files (x86)\RelevantKnowledge\rlvknlg64.exe" "SV_Path"="REG_SZ", "C:\Program Files (x86)\RelevantKnowledge\rlservice.exe" [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{d08d9f98-1c78-4704-87e6-368b0023d831}\Config\OSSProxy\Settings] "Capabilities"="REG_DWORD", 1 "ExtCapabilities"="REG_DWORD", 1 "installed"="REG_BINARY, .. "instLanguage"="REG_DWORD", 1033 "ipcountry"="REG_SZ", "NL" "Name"="REG_SZ", "x-ns1rS0AmEEZQ3m,x-ns2oQNz1KQkP70" "OptionsBitmask"="REG_DWORD", 0 "RevertPath"="REG_SZ", "C:\Program Files (x86)\RelevantKnowledge\" "RunLine"="REG_SZ", "c:\program files (x86)\relevantknowledge\rlvknlg.exe -boot" "SendContentIDToServer"="REG_DWORD", 1 "ServiceName"="REG_SZ", "RelevantKnowledge" "UninstURL"="REG_SZ", "http://www.relevantknowledge.com/confirmuninstall.aspx?siteid=2600&campaign_id=878" [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\PCMate Free Privacy Cleaner_is1] "DisplayName"="REG_SZ", "PCMate Free Privacy Cleaner 8.8.1" "EstimatedSize"="REG_DWORD", 6353 "HelpLink"="REG_SZ", "http://www.freesystemsoftware.com/" "Inno Setup: App Path"="REG_SZ", "C:\Program Files (x86)\PCMate Free Privacy Cleaner" "Inno Setup: Icon Group"="REG_SZ", "PCMate Free Privacy Cleaner" "Inno Setup: Language"="REG_SZ", "default" "Inno Setup: Setup Version"="REG_SZ", "5.6.1 (u)" "Inno Setup: User"="REG_SZ", "{username}" "InstallDate"="REG_SZ", "20190423" "InstallLocation"="REG_SZ", "C:\Program Files (x86)\PCMate Free Privacy Cleaner\" "NoModify"="REG_DWORD", 1 "NoRepair"="REG_DWORD", 1 "Publisher"="REG_SZ", "PCMate Software, Inc." "QuietUninstallString"="REG_SZ", ""C:\Program Files (x86)\PCMate Free Privacy Cleaner\unins000.exe" /SILENT" "UninstallString"="REG_SZ", ""C:\Program Files (x86)\PCMate Free Privacy Cleaner\unins000.exe"" "URLInfoAbout"="REG_SZ", "http://www.freesystemsoftware.com/" "URLUpdateInfo"="REG_SZ", "http://www.freesystemsoftware.com/" [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\RelevantKnowledge] "DisplayName"="REG_SZ", "RelevantKnowledge" "ErrorControl"="REG_DWORD", 0 "ImagePath"="REG_EXPAND_SZ, "C:\Program Files (x86)\RelevantKnowledge\rlservice.exe /service" "ObjectName"="REG_SZ", "LocalSystem" "Start"="REG_DWORD", 2 "Type"="REG_DWORD", 16 "WOW64"="REG_DWORD", 1 Malwarebytes log: Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 4/23/19 Scan Time: 9:15 AM Log File: 9f13efe8-6597-11e9-ab43-00ffdcc6fdfc.json -Software Information- Version: 3.7.1.2839 Components Version: 1.0.563 Update Package Version: 1.0.10286 License: Premium -System Information- OS: Windows 7 Service Pack 1 CPU: x64 File System: NTFS User: {computername}\{username} -Scan Summary- Scan Type: Threat Scan Scan Initiated By: Manual Result: Completed Objects Scanned: 236665 Threats Detected: 46 Threats Quarantined: 46 Time Elapsed: 6 min, 31 sec -Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Enabled Heuristics: Enabled PUP: Detect PUM: Detect -Scan Details- Process: 2 PUP.Optional.MarketScore, C:\Program Files (x86)\RelevantKnowledge\rlservice.exe, Quarantined, [3270], [171225],1.0.10286 PUP.Optional.PCMate, C:\Program Files (x86)\PCMate Free Privacy Cleaner\PCMateFreePrivacyCleaner.exe, Quarantined, [3226], [673551],1.0.10286 Module: 3 PUP.Optional.MarketScore, C:\Program Files (x86)\RelevantKnowledge\rlservice.exe, Quarantined, [3270], [171225],1.0.10286 PUP.Optional.PCMate, C:\Program Files (x86)\PCMate Free Privacy Cleaner\PCMateFreePrivacyCleaner.exe, Quarantined, [3226], [673551],1.0.10286 PUP.Optional.PCMate, C:\Program Files (x86)\PCMate Free Privacy Cleaner\Tsing Tools.dll, Quarantined, [3226], [673551],1.0.10286 Registry Key: 3 PUP.Optional.MarketScore, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\RelevantKnowledge, Quarantined, [3270], [171225],1.0.10286 PUP.Optional.MarketScore, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\{d08d9f98-1c78-4704-87e6-368b0023d831}, Quarantined, [3270], [171225],1.0.10286 PUP.Optional.PCMate, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\PCMate Free Privacy Cleaner_is1, Quarantined, [3226], [673551],1.0.10286 Registry Value: 2 PUP.Optional.RelevantKnowledge, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\SHAREDACCESS\PARAMETERS\FIREWALLPOLICY\FIREWALLRULES|{DB808AF4-22AB-4B59-A39A-E9290DDF6BC4}, Quarantined, [1331], [257573],1.0.10286 PUP.Optional.RelevantKnowledge, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\SHAREDACCESS\PARAMETERS\FIREWALLPOLICY\FIREWALLRULES|{DF93CCAF-9ED9-416E-AA44-4444F9B8CFCB}, Quarantined, [1331], [257573],1.0.10286 Registry Data: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 5 PUP.Optional.MarketScore, C:\PROGRAM FILES (X86)\RELEVANTKNOWLEDGE, Quarantined, [3270], [171225],1.0.10286 PUP.Optional.MarketScore, C:\PROGRAMDATA\MICROSOFT\WINDOWS\START MENU\PROGRAMS\RELEVANTKNOWLEDGE, Quarantined, [3270], [171863],1.0.10286 PUP.Optional.PCMate, C:\Program Files (x86)\PCMate Free Privacy Cleaner\Logs, Quarantined, [3226], [673551],1.0.10286 PUP.Optional.PCMate, C:\PROGRAM FILES (X86)\PCMATE FREE PRIVACY CLEANER, Quarantined, [3226], [673551],1.0.10286 PUP.Optional.PCMate, C:\PROGRAMDATA\MICROSOFT\WINDOWS\START MENU\PROGRAMS\PCMATE FREE PRIVACY CLEANER, Quarantined, [3226], [673552],1.0.10286 File: 31 PUP.Optional.MarketScore, C:\Program Files (x86)\RelevantKnowledge\rlls.dll, Quarantined, [3270], [171225],1.0.10286 PUP.Optional.MarketScore, C:\Program Files (x86)\RelevantKnowledge\rlls64.dll, Quarantined, [3270], [171225],1.0.10286 PUP.Optional.MarketScore, C:\Program Files (x86)\RelevantKnowledge\rlservice.exe, Quarantined, [3270], [171225],1.0.10286 PUP.Optional.MarketScore, C:\Program Files (x86)\RelevantKnowledge\rlvknlg.exe, Quarantined, [3270], [171225],1.0.10286 PUP.Optional.MarketScore, C:\Program Files (x86)\RelevantKnowledge\rlvknlg32.exe, Quarantined, [3270], [171225],1.0.10286 PUP.Optional.MarketScore, C:\Program Files (x86)\RelevantKnowledge\rlvknlg64.exe, Quarantined, [3270], [171225],1.0.10286 PUP.Optional.MarketScore, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\RelevantKnowledge\About RelevantKnowledge.lnk, Quarantined, [3270], [171863],1.0.10286 PUP.Optional.MarketScore, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\RelevantKnowledge\Privacy Policy and Terms of Service.lnk, Quarantined, [3270], [171863],1.0.10286 PUP.Optional.MarketScore, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\RelevantKnowledge\Support.lnk, Quarantined, [3270], [171863],1.0.10286 PUP.Optional.MarketScore, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\RelevantKnowledge\Uninstall Instructions.lnk, Quarantined, [3270], [171863],1.0.10286 PUP.Optional.PCMate, C:\Program Files (x86)\PCMate Free Privacy Cleaner\goup.exe, Quarantined, [3226], [673551],1.0.10286 PUP.Optional.PCMate, C:\Program Files (x86)\PCMate Free Privacy Cleaner\PCMate Free Privacy Cleaner Update.exe, Quarantined, [3226], [673551],1.0.10286 PUP.Optional.PCMate, C:\Program Files (x86)\PCMate Free Privacy Cleaner\PCMateFreePrivacyCleaner.exe, Quarantined, [3226], [673551],1.0.10286 PUP.Optional.PCMate, C:\Program Files (x86)\PCMate Free Privacy Cleaner\System.Data.SQLite.dll, Quarantined, [3226], [673551],1.0.10286 PUP.Optional.PCMate, C:\Program Files (x86)\PCMate Free Privacy Cleaner\Tsing Tools.dll, Quarantined, [3226], [673551],1.0.10286 PUP.Optional.PCMate, C:\Program Files (x86)\PCMate Free Privacy Cleaner\unins000.dat, Quarantined, [3226], [673551],1.0.10286 PUP.Optional.PCMate, C:\Program Files (x86)\PCMate Free Privacy Cleaner\unins000.exe, Quarantined, [3226], [673551],1.0.10286 PUP.Optional.PCMate, C:\Program Files (x86)\PCMate Free Privacy Cleaner\version.dat, Quarantined, [3226], [673551],1.0.10286 PUP.Optional.PCMate, C:\USERS\{username}\APPDATA\ROAMING\MICROSOFT\WINDOWS\START MENU\PROGRAMS\STARTUP\PCMate Free Privacy Cleaner Update.lnk, Quarantined, [3226], [673551],1.0.10286 PUP.Optional.PCMate, C:\USERS\{username}\APPDATA\ROAMING\Microsoft\Internet Explorer\Quick Launch\PCMate Free Privacy Cleaner.lnk, Quarantined, [3226], [673551],1.0.10286 PUP.Optional.PCMate, C:\USERS\{username}\APPDATA\ROAMING\Microsoft\Windows\Start Menu\PCMate Free Privacy Cleaner.lnk, Quarantined, [3226], [673551],1.0.10286 PUP.Optional.PCMate, C:\USERS\{username}\Desktop\PCMate Free Privacy Cleaner.lnk, Quarantined, [3226], [673551],1.0.10286 PUP.Optional.PCMate, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\PCMate Free Privacy Cleaner\More Free Tools.url, Quarantined, [3226], [673552],1.0.10286 PUP.Optional.PCMate, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\PCMate Free Privacy Cleaner\PCMate Free Privacy Cleaner on the Web.url, Quarantined, [3226], [673552],1.0.10286 PUP.Optional.PCMate, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\PCMate Free Privacy Cleaner\PCMate Free Privacy Cleaner.lnk, Quarantined, [3226], [673552],1.0.10286 PUP.Optional.PCMate, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\PCMate Free Privacy Cleaner\Uninstall.lnk, Quarantined, [3226], [673552],1.0.10286 PUP.Optional.RelevantKnowledge, C:\WINDOWS\SYSTEM32\RLLS64.DLL, Quarantined, [1331], [296186],1.0.10286 PUP.Optional.RelevantKnowledge, C:\WINDOWS\SYSWOW64\RLLS.DLL, Quarantined, [1331], [296186],1.0.10286 PUP.Optional.RelevantKnowledge, C:\USERS\{username}\APPDATA\LOCAL\TEMP\IS-PTKF6.TMP\RKINSTALLER.EXE, Quarantined, [1331], [296186],1.0.10286 PUP.Optional.RelevantKnowledge, C:\USERS\{username}\APPDATA\LOCAL\TEMP\CSM7C35.TMP, Quarantined, [1331], [294396],1.0.10286 Adware.RelevantKnowledge, C:\USERS\{username}\DESKTOP\PCMATEFREEPRIVACYCLEANER.EXE, Quarantined, [719], [673550],1.0.10286 Physical Sector: 0 (No malicious items detected) WMI: 0 (No malicious items detected) (end) As mentioned before the full version of Malwarebytes could have protected your computer against this threat.We use different ways of protecting your computer(s): Dynamically Blocks Malware Sites & Servers Malware Execution Prevention Save yourself the hassle and get protected.
  4. That’s weird. I spoke to the techs there and it’s supposed to be dhcp for dns, and default gateway should be listed as the private router address. It won’t allow me to make changes, I’m fairly certain there is a redirect somewhere in the router, what am I supposed to do now?
  5. Hello @stephop Please follow the directions from the topic below and let me know if that corrects the issue or not. Thanks Ron
  6. Hello @nevermore781 and Please follow the directions from the topic below and let me know if that corrects the issue or not. Thanks Ron
  7. Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks
  8. Not an issue. Perhaps you obtained a hosts file from some site at some point in time. All good. I'll go ahead and close your topic and wish you well Take care Ron
  9. My hard drive keeps filling up even if I delete files (even lots of large ones). I think I must be infected with malware. I've seen a few strange things in the Windows event viewer that led me to another thread on this site and I'd like some help clearing my computer of whatever malware is keeping my hard drive at capacity. I ran a free malwaybytes scan, but it didn't find anything.
  10. Yeah my computer seems to be running good now, noticing my windows defender is being turned off but im guessing thats because of another real time protection I had installed but I uninstalled the ones running real time so hopefully it stays on now. Im not entirely sure what you mean regarding Avast, I've never used Avast (if you're referring to the virus protection program).
  11. I posted these files as a reply to a previously started topic. But now I see it is preferred to post them as a new topic. The txt files from Malwarebytes and adwcleaner are pasted on that previous topic. FRST.txt Addition.txt
  12. Just to quote the article linked above by David H. Lipman as it's relevant to this issue:
  13. Yeah, even in the thread you linked to there are several files in that location with that name that appear to come from different sources, one of which is the Contuit search hijacker I mentioned, another appears to be some Star Wars games and one user mentions that they believe it came from Photoshop.
  14. Greetings, You should find the information in this FAQ entry as well as the diagram and information on this page to be helpful in deciding on how to run Malwarebytes. Additionally, there are some other helpful resources that you may find useful such as this article which describes the issue with traditional script detection methods and highlights the reason that Malwarebytes focuses much more on a behavior based approach through technologies such as Exploit Protection for dealing with such threats/attacks/attack vectors. That said, you could also keep Windows Defender active alongside Malwarebytes if you would prefer to have that AV layer still present on your system without consuming too many resources as it tends to be pretty lightweight and works well with Malwarebytes in real-time. We have many users here on the forums who run this configuration without issues and by default, if Malwarebytes detects that Windows Defender is active, it will leave it active so that you may keep both running together. You also might benefit from adding the Malwarebytes browser extension beta to your setup as it has the ability to block ads, trackers (for privacy when browsing), clickbait sites as well as new behavior based blocking for unknown/new tech support scam sites, phishing sites and several other categories of web based threats and works well with the Web Protection component in Malwarebytes 3. It is available for Chrome (as well as other Chromium based browsers such as Microsoft's new Chromium based Edge replacement browser, SRWare Iron and Vivaldi) as well as Mozilla Firefox. You can find out more as well as download the extension at the links below: Chrome Firefox I hope this information helps and if there is anything else we might assist you with please don't hesitate to let us know. Thanks
  15. Yesterday
  16. Oh right...that...seems odd since, on a fresh installation of MBAE, the notification appears and it shows up in the log but after a reboot nothing at all... From a users perspective the lack of notification or log that it's actually being protected, when everything else gets a popup and logged, makes you think that it isn't...if that makes any sense to you...it adds doubt Thanks for your reply
  17. Here is report from Malwarebytes. Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 4/19/19 Scan Time: 8:11 PM Log File: ffe51930-6319-11e9-8901-10604b65962c.json -Software Information- Version: 3.7.1.2839 Components Version: 1.0.563 Update Package Version: 1.0.10248 License: Premium -System Information- OS: Windows 10 (Build 17134.706) CPU: x64 File System: NTFS User: System -Scan Summary- Scan Type: Threat Scan Scan Initiated By: Scheduler Result: Completed Objects Scanned: 438096 Threats Detected: 26 Threats Quarantined: 0 Time Elapsed: 11 min, 22 sec -Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Disabled Heuristics: Enabled PUP: Detect PUM: Detect -Scan Details- Process: 0 (No malicious items detected) Module: 0 (No malicious items detected) Registry Key: 0 (No malicious items detected) Registry Value: 1 PUP.Optional.SearchEncrypt.Generic, HKU\S-1-5-21-3112735609-2398618125-4238892646-1001\SOFTWARE\GOOGLE\CHROME\PREFERENCEMACS\Default\extensions.settings|oodblefojaocanejnikhhjcglbaelpbp, No Action By User, [14753], [448980],1.0.10248 Registry Data: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 7 PUP.Optional.SearchEncrypt.Generic, C:\Users\Office\AppData\Local\Google\Chrome\User Data\Default\Extensions\oodblefojaocanejnikhhjcglbaelpbp\3.4.3.5_0\_metadata, No Action By User, [14753], [448980],1.0.10248 PUP.Optional.SearchEncrypt.Generic, C:\Users\Office\AppData\Local\Google\Chrome\User Data\Default\Extensions\oodblefojaocanejnikhhjcglbaelpbp\3.4.3.5_0\img\se, No Action By User, [14753], [448980],1.0.10248 PUP.Optional.SearchEncrypt.Generic, C:\Users\Office\AppData\Local\Google\Chrome\User Data\Default\Extensions\oodblefojaocanejnikhhjcglbaelpbp\3.4.3.5_0\css, No Action By User, [14753], [448980],1.0.10248 PUP.Optional.SearchEncrypt.Generic, C:\Users\Office\AppData\Local\Google\Chrome\User Data\Default\Extensions\oodblefojaocanejnikhhjcglbaelpbp\3.4.3.5_0\img, No Action By User, [14753], [448980],1.0.10248 PUP.Optional.SearchEncrypt.Generic, C:\Users\Office\AppData\Local\Google\Chrome\User Data\Default\Extensions\oodblefojaocanejnikhhjcglbaelpbp\3.4.3.5_0\lib, No Action By User, [14753], [448980],1.0.10248 PUP.Optional.SearchEncrypt.Generic, C:\Users\Office\AppData\Local\Google\Chrome\User Data\Default\Extensions\oodblefojaocanejnikhhjcglbaelpbp\3.4.3.5_0, No Action By User, [14753], [448980],1.0.10248 PUP.Optional.SearchEncrypt.Generic, C:\USERS\OFFICE\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\EXTENSIONS\OODBLEFOJAOCANEJNIKHHJCGLBAELPBP, No Action By User, [14753], [448980],1.0.10248 File: 18 PUP.Optional.SearchEncrypt.Generic, C:\USERS\OFFICE\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Preferences, No Action By User, [14753], [448980],1.0.10248 PUP.Optional.SearchEncrypt.Generic, C:\USERS\OFFICE\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\EXTENSIONS\OODBLEFOJAOCANEJNIKHHJCGLBAELPBP\3.4.3.5_0\MANIFEST.JSON, No Action By User, [14753], [448980],1.0.10248 PUP.Optional.SearchEncrypt.Generic, C:\Users\Office\AppData\Local\Google\Chrome\User Data\Default\Extensions\oodblefojaocanejnikhhjcglbaelpbp\3.4.3.5_0\css\tooltip.css, No Action By User, [14753], [448980],1.0.10248 PUP.Optional.SearchEncrypt.Generic, C:\Users\Office\AppData\Local\Google\Chrome\User Data\Default\Extensions\oodblefojaocanejnikhhjcglbaelpbp\3.4.3.5_0\img\se\icon128.png, No Action By User, [14753], [448980],1.0.10248 PUP.Optional.SearchEncrypt.Generic, C:\Users\Office\AppData\Local\Google\Chrome\User Data\Default\Extensions\oodblefojaocanejnikhhjcglbaelpbp\3.4.3.5_0\img\se\icon16.png, No Action By User, [14753], [448980],1.0.10248 PUP.Optional.SearchEncrypt.Generic, C:\Users\Office\AppData\Local\Google\Chrome\User Data\Default\Extensions\oodblefojaocanejnikhhjcglbaelpbp\3.4.3.5_0\img\se\icon16_disabled.png, No Action By User, [14753], [448980],1.0.10248 PUP.Optional.SearchEncrypt.Generic, C:\Users\Office\AppData\Local\Google\Chrome\User Data\Default\Extensions\oodblefojaocanejnikhhjcglbaelpbp\3.4.3.5_0\img\se\icon48.png, No Action By User, [14753], [448980],1.0.10248 PUP.Optional.SearchEncrypt.Generic, C:\Users\Office\AppData\Local\Google\Chrome\User Data\Default\Extensions\oodblefojaocanejnikhhjcglbaelpbp\3.4.3.5_0\img\se\input-checked.png, No Action By User, [14753], [448980],1.0.10248 PUP.Optional.SearchEncrypt.Generic, C:\Users\Office\AppData\Local\Google\Chrome\User Data\Default\Extensions\oodblefojaocanejnikhhjcglbaelpbp\3.4.3.5_0\img\se\input-unchecked.png, No Action By User, [14753], [448980],1.0.10248 PUP.Optional.SearchEncrypt.Generic, C:\Users\Office\AppData\Local\Google\Chrome\User Data\Default\Extensions\oodblefojaocanejnikhhjcglbaelpbp\3.4.3.5_0\img\se\si-logo.png, No Action By User, [14753], [448980],1.0.10248 PUP.Optional.SearchEncrypt.Generic, C:\Users\Office\AppData\Local\Google\Chrome\User Data\Default\Extensions\oodblefojaocanejnikhhjcglbaelpbp\3.4.3.5_0\lib\bg.js, No Action By User, [14753], [448980],1.0.10248 PUP.Optional.SearchEncrypt.Generic, C:\Users\Office\AppData\Local\Google\Chrome\User Data\Default\Extensions\oodblefojaocanejnikhhjcglbaelpbp\3.4.3.5_0\lib\page-protection.js, No Action By User, [14753], [448980],1.0.10248 PUP.Optional.SearchEncrypt.Generic, C:\Users\Office\AppData\Local\Google\Chrome\User Data\Default\Extensions\oodblefojaocanejnikhhjcglbaelpbp\3.4.3.5_0\lib\panel.js, No Action By User, [14753], [448980],1.0.10248 PUP.Optional.SearchEncrypt.Generic, C:\Users\Office\AppData\Local\Google\Chrome\User Data\Default\Extensions\oodblefojaocanejnikhhjcglbaelpbp\3.4.3.5_0\lib\savesettings.js, No Action By User, [14753], [448980],1.0.10248 PUP.Optional.SearchEncrypt.Generic, C:\Users\Office\AppData\Local\Google\Chrome\User Data\Default\Extensions\oodblefojaocanejnikhhjcglbaelpbp\3.4.3.5_0\_metadata\verified_contents.json, No Action By User, [14753], [448980],1.0.10248 PUP.Optional.SearchEncrypt.Generic, C:\Users\Office\AppData\Local\Google\Chrome\User Data\Default\Extensions\oodblefojaocanejnikhhjcglbaelpbp\3.4.3.5_0\background.html, No Action By User, [14753], [448980],1.0.10248 PUP.Optional.SearchEncrypt.Generic, C:\Users\Office\AppData\Local\Google\Chrome\User Data\Default\Extensions\oodblefojaocanejnikhhjcglbaelpbp\3.4.3.5_0\panel.html, No Action By User, [14753], [448980],1.0.10248 PUP.Optional.SearchEncrypt.Generic, C:\Users\Office\AppData\Local\Google\Chrome\User Data\Default\Extensions\oodblefojaocanejnikhhjcglbaelpbp\3.4.3.5_0\settings.html, No Action By User, [14753], [448980],1.0.10248 Physical Sector: 0 (No malicious items detected) WMI: 0 (No malicious items detected) (end)
  18. Sometimes two Pups. I was running up to date malwarebytes when this infection occurred. ***** [ WMI ] ***** No malicious WMI cleaned. ***** [ Shortcuts ] ***** No malicious shortcuts cleaned. ***** [ Tasks ] ***** No malicious tasks cleaned. ***** [ Registry ] ***** Deleted HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\microsoft-office.en.softonic.com Deleted HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\softonic.com Deleted HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\microsoft-office.en.softonic.com Deleted HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\softonic.com Deleted HKCU\Software\Microsoft\Internet Explorer\DOMStorage\softonic.com Deleted HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\softonic.com ***** [ Chromium (and derivatives) ] ***** Deleted FromDocToPDF Deleted Search Encrypt Deleted ibiiaimghkbhffgkkdogldehnidojjga ***** [ Chromium URLs ] ***** No malicious Chromium URLs cleaned. ***** [ Firefox (and derivatives) ] ***** No malicious Firefox entries cleaned. ***** [ Firefox URLs ] ***** No malicious Firefox URLs cleaned. ************************* [+] Delete Tracing Keys [+] Reset Winsock *************************
  19. Sometimes two Pups. I was running up to date malwarebytes when this infection occurred. ***** [ WMI ] ***** No malicious WMI cleaned. ***** [ Shortcuts ] ***** No malicious shortcuts cleaned. ***** [ Tasks ] ***** No malicious tasks cleaned. ***** [ Registry ] ***** Deleted HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\microsoft-office.en.softonic.com Deleted HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\softonic.com Deleted HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\microsoft-office.en.softonic.com Deleted HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\softonic.com Deleted HKCU\Software\Microsoft\Internet Explorer\DOMStorage\softonic.com Deleted HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\softonic.com ***** [ Chromium (and derivatives) ] ***** Deleted FromDocToPDF Deleted Search Encrypt Deleted ibiiaimghkbhffgkkdogldehnidojjga ***** [ Chromium URLs ] ***** No malicious Chromium URLs cleaned. ***** [ Firefox (and derivatives) ] ***** No malicious Firefox entries cleaned. ***** [ Firefox URLs ] ***** No malicious Firefox URLs cleaned. ************************* [+] Delete Tracing Keys [+] Reset Winsock *************************
  20. Hi Spritesprint, Thanks for posting. It is expected to not see the balloon notifications pop-up for Chrome and Edge since their protection is not the same in the traditional sense (through DLL injection) as with the other applications. So the behavior you see is correct, but we do have protection for Chrome and Edge browsers adhering to the policies imposed by Google and Microsoft. Thank you.
  21. Just for closure on this one... Today Macrium Reflect brought out their latest version update, to 7.2.4228 (that's for the non-free Macrium Reflect Home edition), which contains the official public release of the "fix" to their CBT driver to truly eliminate the conflict with MBAM that was responsible for this long-exisitng "freeze" symptom some number of Win7 systems. I assume a similar fix would be available in the Macrium Reflect Free version. So even thoug a particular "freeze" issue was reported for MBAM users back last December, and then fixed by Malwarebytes in January, that apparently wasn't the only such "freeze" issue involving MBAM in one way or another. As I've described in this thread, I had early on backed out the problematic December version of MBAM and yet still was having freezes, as I'd been having for the previous few months... long before December. And furthermore, even after applying the January "corrected fixed version of MBAM" that supposedly fixed the freeze, I still continued to have my own freeze symptoms. Obviously MBAM may have had its one particular freeze, but this second one involving a collision with the CBT driver of Macrium Reflect was obviously a distinct and unique issue on its own, that also resulted in a "freeze" symptom. Anyway, this second problem is now apparently 100% resolved (based on my own freeze-free experience beta testing their update for two weeks). so it's now out. If you are a Macrium Reflect user be sure to apply this latest version 7.2.4228 (or newer, in the future) update in order to get the fix to MRCBT.SYS. From their Release Notes: Bug Fixes Change Block Tracker Fixed an issue where a TRIM operation on a Registry hive would cause a dead-lock if some third-party software was holding a lock on the Registry.
  22. Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks
  23. I believe that Samuel @exile360 has provided quite a bit of information to help the user make up their own mind if they want to keep a product labeled as PUP or not. As such I will go ahead and close this old topic now. Thank you
  24. Hi. MBAE updated to 1.13.1.63 and initially I noticed that it wasn't protecting Chrome when launching Chrome. I stopped and started protection, deactivated and activated the shield, rebooted but it was still not protecting Chrome. After uninstalling, deleting the "C:\ProgramData\Malwarebytes Anti-Exploit" folder and re-installing, protection for Chrome was activating when launching Chrome... However after rebooting, MBAE again was not protecting Chrome when opening the browser. All other shields seem to be working (excel, word, opera, firefox etc). Just Chrome shield isn't activating on launch (I have the balloon tooltips enabled so I'm conditioned to spot when it doesn't appear on opening the browser after years of use!) I've replicated the issue on several PCs. All exhibit the exact same behaviour. On Windows 7 x64 and Windows 10 x64.
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