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  2. Hi there, ever since a suspicious inbound connection was blocked yesterday I've been receiving suspicious outgoing connections. I've run a custom scan of my entire PC using malwarebytes premium and it didn't find anything. I've attached 3 examples of the outgoing connections, and the FRST, Addition and exported threat scan .txt files. I'm not sure how to fix this if malwarebytes can't find the problem. Any help would be appreciated, Thanks in advance. FRST.txt Addition.txt Threat Scan.txt Event 1.txt Event 2.txt Event 3.txt
  3. Sorry you've been scammed but I would have thought the price of 2.42€ would have raised some questions about it perhaps being genuine? Even if the key was successfully used to install the software, it was merely a clone of a genuine key and so Malwarebytes won't recognise it as legitimate.
  4. Today
  5. @MAXBAR1 Does it happen even though you exclude our application from battery optimization?
  6. Hello Liquid Tension, Thank you for your reply. For the elaboration part, it is spontaneously double clicking on the left and right buttons, mostly double clicks, for example if I right clicked to activate the cursor in a box to type it would highlight an entire page as if I was wanting to copy text. If I click the cursor mid sentence to correct a typo instead of the cursor moving to where the point is it again highlights an entire page. It happen in the internet and when opening files/folders. I do not have another mouse to test but I have been using this mouse on another PC and I am not getting this double clicking problem on that PC. I assumed it to be some kind of infection since my machine had started lagging on booting up, and programs have started taking a long time to open. As I mentioned in my first post that I've had a malware or virus like this before in the past and when this problem occured last week, I was reading something on the internet and suddenly a tab opened up on it's own and a file downloaded to my pc, it downloaded so fast that I had no chance to cancel it, but I just moved it to the trash. I had to close my browser down because the tab that opened itself creating a download caused my entire browsers to freeze up, but you seem to read in my logs I have no infection?
  7. Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks
  8. Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks
  9. Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks
  10. Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks
  11. If you're running Windows 10 Home version then it does not come with BitLocker. Windows 10 Pro and Enterprise do and yes it might be easier if you do temporarily disable BitLocker if you have the Pro version. https://www.anandtech.com/show/9413/windows-10-editions-compared
  12. Excellent, you're very welcome. I'm glad you were able to get the problem resolved and that Malwarebytes is back up and running on your new install. If there is anything else you need our help with please don't hesitate to ask.
  13. Thanks. It looks like this was fixed before already.
  14. After these few days of use everything seemed fine until today the system tray icon didnt appear
  15. Thanks exile360 I followed your instructions and since I have program installed on two different computers, I used the email I purchased for the one in question as you instructed and found the registered Malwarebytes and deactivated it. That fixed the problem, I clicked activate and it took my old license information and the program is now been activated to Premium. Again thank you so much for the assistance.
  16. Unrelated to the freeze issue, I found out PCAPro was installed accidentally by my kid on her account only. That explains why I didn't see it under Settings/Apps as Admin at the first place.
  17. I tried Clean and Reinstall tonight. It froze for ~10 seconds during the last step of reinstall ! After the installation, I started a manual scan from the dashboard, and it froze during Check for Updates for ~10 seconds. The after the scan was completed, it froze while I was getting back to the browser pages. All 3 freezing incidents happened within 10 minutes... I was able to reproduce the freezing 100% of the time by forcing a manual scan and all of them freeze at either "Check for Updates" or "Prescan Operation" stages. After changing the settings to "Never register Malwarebytes in the Windows Action Center", I was able to run manual scan one time without freeze (this is the first time that I was able to do it without a freeze), the other time with ~3 seconds freeze. So it is an improvement. However, my screen froze within 1 minute after I closed the scan summary dialog for a duration of 3~10 seconds. So my conclusion is that the setting change helped but not completely resolved the issue. Attached is a new log file since Clean and Reinstall. This particular computer is a new HP Envy desktop purchased in February. By the way, I didn't see PCAPro installed under Settings/Apps, is the log file saying it is installed? mbst-grab-results.zip
  18. Greetings, I would recommend signing up for an account at My.Malwarebytes.com using, if possible, the same email address you used when you originally purchased your license (this makes synchronizing your license key to your account much easier) and then using the available options there to deactivate any past installation/device to free up your license once more so that you may activate the software with your license key. Instructions on signing up can be found in this support article and additional information on how to deactivate your past installation/device so that you may use it on your new Windows installation can be found in this support article. Further info on how to use the My Account feature to manage your licenses and devices can be found in this support article. If you still have any trouble getting your license to work or getting it to show up in your account at My.Malwarebytes.com then please refer to the information in this support article which shows how to add an existing lifetime license key to your account. If it still won't work for some reason then please contact Malwarebytes Support directly via the form on the bottom of this page and they will reset your license key so that you may activate it on your current system/Windows installation. I hope this helps, and if there is anything else we might assist you with please let us know. Thanks
  19. My Malwarebytes Anti-Malware Pro Order reference # is 52667498. Mind you this was bought directly through Malwarebytes Corporation website and registration provide by Cleverbridge.
  20. esterday my Pro version was still working and today I had to revert to a previous Windows image of April 23rd 2019 due to Windows issues and I noticed Malwarebytes was no longer Pro but Trial version and a bright orange box on the upper right corner that said "Upgrade Now" and on the left a blue box that said "Activate License". Well, since a have a PDF copy from Cleverbridge who is the e-commerce seller for Malwarebytes Corporation or so it was back in November 23, 2013 and provides me with an ID# and a Key#, that still worked last time I had to upgrade my OS on my computer. I said no problem, I will press the blue activate button, enter my key and check box below that says "My license came with a License ID". Well it said I had exceeded maximum installations as in the attached picture. I didn't not reinstalled by did a re-imaging of my OS from last month Windows backup, where Malwarebytes Pro was installed and working. My license was a lifetime license and now mysteriously downgraded to trial. What gives?
  21. Good Morning maurice. Sorry about late reporting on the problem i was getting. all seems good now. it seemed like it was from google chrome. and some PDF files. i deleted them files and dont get warning now. I thank you for your help. Mike..
  22. sorry … "snooze" should be "some one". (darn spell check)
  23. Thank you for your response; I really appreciate it. It is (nicely) surprising to find snooze willing to provide this level of advice and assistance. I'll await the confirmation from the staff tomorrow (Monday).
  24. Well i guess it was just a hiccup since I can't reproduce it anymore either but here is the report and the file anyways. mwb.txt Intel-CSME-Detection-2019Q1.rar
  25. Hello @Mirfly, Sorry to hear of the troubles you're having. In addition to elaborating on the issues, please could you also carry out the instructions in the topic linked below so we can take a closer look at the issue. https://forums.malwarebytes.com/topic/190532-having-problems-using-malwarebytes-please-follow-these-steps/ Thanks!
  26. Yesterday
  27. Hi @kimabc3, Thanks for providing the logs. There are no signs of any malware present. Could you elaborate a little more on the issue please. Are you experiencing a double-click every time you single-click? Are there any other issues occurring? Have you tried testing a different mouse to see if the fault lies there? Does this behaviour occur in Safe Mode?
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