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  2. Well i guess it was just a hiccup since I can't reproduce it anymore either but here is the report and the file anyways. mwb.txt Intel-CSME-Detection-2019Q1.rar
  3. Hello @Mirfly, Sorry to hear of the troubles you're having. In addition to elaborating on the issues, please could you also carry out the instructions in the topic linked below so we can take a closer look at the issue. https://forums.malwarebytes.com/topic/190532-having-problems-using-malwarebytes-please-follow-these-steps/ Thanks!
  4. Yesterday
  5. Hi @kimabc3, Thanks for providing the logs. There are no signs of any malware present. Could you elaborate a little more on the issue please. Are you experiencing a double-click every time you single-click? Are there any other issues occurring? Have you tried testing a different mouse to see if the fault lies there? Does this behaviour occur in Safe Mode?
  6. Lesson learned here. Always take advantage of the free trial before paying, to make sure it works with your setup. Although a very few users have had some issue with Malwarebytes installation, I believe all have been quickly resolved by a reboot or an uninstall/re-install. Of thousands of users I've seen here, you are the first that felt they were ripped off. Assuming you are looking for assistance and not just venting, can you describe how your computer is "not working?"
  7. I have been struggling for weeks to find out why my computer only shows 5 of the 9 computers on my Win2008R2 network. Finally running network check on my windows 10 computer I was prompted that mwac.sys was causing an issue with the network. None of this happened before my Premium Malwarebytes was upgraded to the latest edition 3.7.1. I have seen somewhere that mwac.sys can cause problems with DNS and Active Directory. Is there a workaround or has this been addressed on a later release
  8. I PAID for malwarebytes and now my computer is not working. Malwarebytes is stuck on Prescreening. what a RIP OFF this product is. I now will have to take my computer in to get it fixed.
  9. Hi @Yang, Does the freeze occur consistently occur with manual Threat Scans or only sometimes? Are there any other actions/events in particular that typically trigger the issue? How long have you had a Malwarebytes product installed? Is this new behaviour that previously did not occur with Malwarebytes installed? It's unlikely related, but I would consider uninstalling PCAPro and rebooting. We do not recommend using software of this nature. ----- Let's see if we can narrow down the source of the issue. Please disable all Real-Time Protection modules in Malwarebytes (Dashboard -> disable each module on the right). Once done, verify if the issue persists or not. If it doesn't, re-enable one module and check again. Repeat until you identify which module is responsible.
  10. Hi @shalebing, Do you have any type of tablet software installed? We can see mbam.exe (the Malwarebytes user interface) is crashing. Let's enable user mode crash dumps and obtain a crash dump. This should give us a good indication as to what is causing the crash. Enable User Mode Crash Dumps Please download enable_crash_dumps.bat using the link below. → https://malwarebytes.box.com/s/eug9gmk7i1xqeugb0xobjlqcsfb4uv1e Open your Downloads folder. Right-click enable_crash_dumps.bat and select Run as administrator to run the file. Note: If you are prompted by Windows SmartScreen, click More info followed by Run anyway. A black Command Prompt window will appear. Upon completion, press any key to exit. Once done, please reproduce the issue you're experiencing. Collect Crash Dump Reproduce the issue by attempting to open the Malwarebytes user interface. Wait at least 1 minute. Press the Windows Key + R on your keyboard at the same time. Copy %localappdata%\CrashDumps and paste into the Run box. Click OK. A folder will open. Inside you should see a DMP file with "mbam.exe" in the file name. Right-click the file and click Send to followed by Compressed (Zipped) folder. This will create a Zip file. Go to WeTransfer.com in your browser. Click Add your files, navigate to %localappdata%\CrashDumps and double-click the ZIP file. Click (...) and select the link radio button under Send as. Click Transfer. Upon completion, copy the download link and include it in a forum post.
  11. A customer of our website international.elann.com reported that when she clicked a link to visit our site, she received a Malwarebytes warning that the site was blocked because it may be phishing. It is definitely not. elann.com is the legitimate domain of a legitimate company that has been doing business on the web for over 25 years. Kaspersky and Norton deem the website to be clean as a whistle. Can you please help? Please let me know if you need any further details.
  12. I've used other adblockers that allow AdSense ads, which are generally considered to be less intrusive and as you mentioned, easy to opt out of. Not sure why you would choose to uninstall instead of opt out, but it's certainly up to you.
  13. OK , going now to download the BIOS update.exe file . I have an question before going to updating the BIOS . my question is : whether the BIOS update will cause an issue like a black screen or trouble to start windows then what should do I do ? an HP article says that should to disable bitlocker but however there is no "bitlocker" in windows 10 ? I can not find it either .
  14. Yes, 7.3.0 is the current Adwcleaner. Point is, did you finish all phases of Adwcleaner ? what did it find, if anything? can we get a copy of the report for review. Start Adwcleaner. Click the button marked Log Files. Look for the most recently dated one with Cnn ( where nn stands for a 2 digit number) we want the highest number C report ( the one also with latest date). Double click that line. It will open a copy in your Text Editor ( like Notepad). You can if you want, COPY all lines from there, and Paste into a Reply.
  15. Thanks, I was not sure it would block further use of the license.
  16. Well, I found out two things related to this: 1.- When I stop SSDPSRV, the network traffic to and from utopia.net stops. 2.- When I stop dnscache, after two or three minutes, it restarts and svchost writes the previous registry values under the PID 1304. Besides that, I couldn't arrive to many conclusions, since I started getting network connections to utopia under other PIDs I didn't have before. I'll try to make more controlled and methodic tests tomorrow.
  17. Keep in mind Kaspersky changes their product each year. They make changes, For example, their System Watcher ( I believe) is new. . Please do not do any further Malwarebytes re-installs on your own. What I would like to have you do is to turn Off ( for the time being) Kaspersky & then re-try to start Malwarebytes from the Start menu. Knowing how to turn off Kaspersky Internet Security is a key factor. [ 1 ] Find the Kaspersky K icon on the taskbar notification area & then right on K & click Exit. Confirm if prompted that you do want it to Exit. [ 2 ] Allow for some 20 seconds to pass for processes to finish. [ 3 ] Now use the Windows Start menu, look under the M section for Malwarebytes. Click Malwarebytes to start Malwarebytes for Windows. . The watchword is plenty of patience. Trying to determine exactly what is going on here will likely take more rounds.
  18. Well I can not ask for a refund (it's been too long). Could not you try to see where the key is activated at least?
  19. Not exactly, since I was able to activate it before I formatted my computer. In other words, I have my license used in another version that I do not have Windows installed
  20. The reason i think this is because 1. my spotify is incredibly laggy 2. my nord vpn wont load, it just crashes after 5 secs 3.my malwarebytes scan freezes after about 140,000 files scanned. Possible causes for this: I shamingly donwloaded csgo hacks (once i loaded them they crashed after 3 mins and closed my game and discord.) i tried re installing malware bytes and it would do the same as nord vpn, then i fixed it by changing the name to explorer.exe, but still scan freezes after 140,000 files scanned i tried windows defender quick scan and nothing came up, and im in the process of a 4-5 hour full windows defender scan i would appreciate any help possible, thx. FRST.txt Addition.txt
  21. Ok, playing a bit more with the process monitor, I found out that a service with PID 1304 is the one writing to the registry, and PID 1312 keeps sending and requesting network packages from utopia.net: I don't know if there's much we can do with this information, but I thought it could be useful. Also, I want to point out that PID 1312 is trying to communicate with utopia.net despite the suffix not being there, as there are requests before and after running the fixme.reg
  22. hello today, after using ccleaner and adwcleaner i couldnt connect to aplications like steam, discord,origin etc. My browser (firefox) told me that "the proxy server rejects connections". After disabling proxy in browsers options it started working fine. After using windows troubleshooter for internet connection, it says "the remote device or resource does not accept the connection". Addition.txt FRST.txt
  23. Greetings, Yes, that shouldn't be a problem. Simply refer to the information in this support article or just contact Malwarebytes Support directly by filling out the form at the bottom of this page to cancel your existing subscription/disable auto-renewal and once that is done, go ahead and purchase the 3 device license for the discounted price and you should be all set. Once you have acquired your 3 device license be sure to sign up at My.Malwarebytes.com so that you can manage your licenses/devices there as it makes it much easier to keep track of your licenses/installations as well as moving a license from one device to another (if, for example you replaced one of your 3 devices at some point and needed to move that instance of Malwarebytes from the older device to a newer one that replaced it). You'll find further information on signing up in this support article and additional info on managing devices and licenses through the My Account feature in this support article as well as this support article. I hope this helps, and if there is anything else we might assist you with please don't hesitate to let us know. Thanks
  24. I don't understand, that's coming from the steam servers? How is it possible that they're related?
  25. That's great to hear, thank you for following up with us.
  26. Hi, I added the registry values as you indicated, and sure thing, the suffix was gone, but as soon as I rebooted, it was back. Using microsoft's process monitor, I found out that there's some service running that's requesting the modification of the values back: What's even more interesting is that this service keeps requesting the writing of utopia.net values into the registry periodically, every ten minutes or so, which means it's not something that just runs at startup, but a resident service that's continuously running. These are just a few examples, the filter output is filled with these entries. I can make a text output if you wish to inspect it further. Also, I've been inspecting what services is svchost runnning, but despite there are several network related ones, I haven't seen any particularly suspicious one. I await further instructions.
  27. Yes, that's typical for files in temporary locations like that to be culled/deleted. That said, just keep an eye on things and if you notice any odd behavior from your PC definitely come back and follow the instructions for posting in the malware removal area, but honestly I don't think the file was an infection and I don't believe you have anything to worry about. I'm glad I could help, and if there is anything else we might assist you with please don't hesitate to let us know. Thanks
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