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  2. Excellent, I'm glad to hear it, thank you for letting us know If there is anything else we can help you with please don't hesitate to let us know. Thanks
  3. Actually, you can copy your scan results to the clipboard or export them as a text file at the end of a scan before you even decide whether to remove anything. Simply click on the Save Results button which is displayed on the lower left area of the UI once a scan completes and you're viewing the results and it provides 2 options: Copy to Clipboard Text File (*.txt) If you copy it to clipboard the entire scan log will be saved and you can then paste it into notepad or any other text editor. If you export it as a text file, you can save the file in a convenient location then open it with your preferred text editor and in either case you can then select/copy any entry/line/file name etc. from the log to paste into your web browser to lookup the item. These options are available in all versions of the software, both free and paid. Malwarebytes will show the website being blocked if possible (sometimes only an IP address is available as often times a redirect, pop-up or any other type of potentially malicious connection points directly to the server's IP rather than a specific domain/URL). As you can see in the example in this support article, it shows the website/domain/URL (in this case, iptest.malwarebytes.com) along with the IP address being blocked where the website resides (in this case, 52.21.84.70) along with the process that was attempting to connect to the website (in this case it was Microsoft Edge). The problem with PUP extensions/add-ons is that since they run within the browser itself, there is no way for the Web Protection component in Malwarebytes to know precisely what triggered the block, only that your web browser tried to connect to it. That said, Malwarebytes is constantly writing up articles and how-to's on dealing with various threats and PUPs and you'll often find references to specific blocked sites in those writeups so you can simply search malwarebytes.com for the website that was blocked and if there is an article or thread about it, it should come up in the search results (all of Malwarebytes' support sites, blogs and forums are indexed by Google and many other popular search engines so it should come up regardless of your search engine of choice). With that said, while Malwarebytes is generally excellent at dealing with PUPs, Malwarebytes does still maintain and provide ADWCleaner which can detect and remove several PUPs that Malwarebytes itself may not currently target, so if you're dealing with a system heavily infested with PUPs I'd definitely recommend scanning with both tools to make sure. Additionally, there are some unfortunate features in some modern browsers (particularly those based on Google Chrome/Chromium) that will bring back a PUP/extension after you've removed it. In those cases it may be required to follow the steps described in this topic to eliminate them permanently. Beyond that, if you continue to have issues with PUPs/malware that these tools were unable to fully resolve then we provide free assistance with removing PUPs and malware infections right here on the forums. Simply read and follow the instructions in this topic and then create a new topic on our malware removal area including the requested logs and information by clicking here and one of our malware removal specialists will assist you in checking and cleaning up the system as soon as one is available.
  4. Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Lets see what we can find. Please download Malwarebytes Anti-Malware from here Right-click on the MBAM icon and select Run as administrator to run the tool. Click Yes to accept any security warnings that may appear. Once the MBAM dashboard opens, on the right detail pane click on the word "Current" under the Scan Status to update the tool database. On the left menu pane click the Settings tab, and then select the Protection tab on the top. Under the Scan Options, turn on the button Scan for rootkits and Scan within archives. Click the Scan tab on the right detail pane, select Threat Scan and click the Start Scan button Note: The scan may take some time to finish, so please be patient. If potential threats are detected, ensure to check mark all the listed items, and click the Quarantine Selected button. While still on the Scan tab, click the View Report button, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop. The log can also be viewed by clicking the log to select it, then clicking the View Report button. Please post the log for my review. Note: If asked to restart the computer, please do so immediately. === Please download AdwCleaner by Malwarebytes your Desktop. Close all open programs and internet browsers. Double click on AdwCleaner.exe to run the tool. Click the Scan button and wait for the process to complete. Click the LogFile button and the report will open in Notepad. IMPORTANT If you click the Clean button all items listed in the report will be removed. If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows. Close all open programs and internet browsers. Double click on AdwCleaner.exe to run the tool. Click the Scan button and wait for the process to complete. Check off the element(s) you wish to keep. Click on the Clean button follow the prompts. A log file will automatically open after the scan has finished. Please post the content of that log file with your next answer. You can find the log file at C:\AdwCleanerCx.txt (x is a number). === Download the Farbar Recovery Scan Tool (FRST). Choose the 32 or 64 bit version for your system. and save it to a folder on your computer's Desktop. Double-click to run it. When the tool opens click Yes to disclaimer. Press Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply. How to attach a file: In the Reply section in the bottom of the topic Select Click the Choose a File. Navigate to the location of the File. Click the file. It will appear in section. Click the Saving button. Wait for further instructions ====
  5. Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Lets see what we can find. Please download Malwarebytes Anti-Malware from here Right-click on the MBAM icon and select Run as administrator to run the tool. Click Yes to accept any security warnings that may appear. Once the MBAM dashboard opens, on the right detail pane click on the word "Current" under the Scan Status to update the tool database. On the left menu pane click the Settings tab, and then select the Protection tab on the top. Under the Scan Options, turn on the button Scan for rootkits and Scan within archives. Click the Scan tab on the right detail pane, select Threat Scan and click the Start Scan button Note: The scan may take some time to finish, so please be patient. If potential threats are detected, ensure to check mark all the listed items, and click the Quarantine Selected button. While still on the Scan tab, click the View Report button, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop. The log can also be viewed by clicking the log to select it, then clicking the View Report button. Please post the log for my review. Note: If asked to restart the computer, please do so immediately. === Please download AdwCleaner by Malwarebytes your Desktop. Close all open programs and internet browsers. Double click on AdwCleaner.exe to run the tool. Click the Scan button and wait for the process to complete. Click the LogFile button and the report will open in Notepad. IMPORTANT If you click the Clean button all items listed in the report will be removed. If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows. Close all open programs and internet browsers. Double click on AdwCleaner.exe to run the tool. Click the Scan button and wait for the process to complete. Check off the element(s) you wish to keep. Click on the Clean button follow the prompts. A log file will automatically open after the scan has finished. Please post the content of that log file with your next answer. You can find the log file at C:\AdwCleanerCx.txt (x is a number). === Download the Farbar Recovery Scan Tool (FRST). Choose the 32 or 64 bit version for your system. and save it to a folder on your computer's Desktop. Double-click to run it. When the tool opens click Yes to disclaimer. Press Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply. How to attach a file: In the Reply section in the bottom of the topic Select Click the Choose a File. Navigate to the location of the File. Click the file. It will appear in section. Click the Saving button. Wait for further instructions ====
  6. you have to go to the general tab of the privacy settings and find the button to press
  7. Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Please post the Addition.txt log that was created by the Farbar program for my review. Wait for further instructions.
  8. Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Download the Farbar Recovery Scan Tool (FRST). Choose the 32 or 64 bit version for your system. and save it to a folder on your computer's Desktop. Double-click to run it. When the tool opens click Yes to disclaimer. Press Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply. How to attach a file: In the Reply section in the bottom of the topic Select Click the Choose a File. Navigate to the location of the File. Click the file. It will appear in section. Click the Saving button. Wait for further instructions ====
  9. Hi I have just downloaded the mac malwarebytes free version with 14 days free premium cover, however when i open it up it say "not fully protected" and when i click on "turn protection on" it sends me to a new screen again saying "turn protection on" the next screen says "open privacy settings" and shows an "allow" but but on my privacy tab this is not showing ? Anyone help please? See attachments
  10. There's no need to respond to an existing suggestion. Duplicates are just fine as we report them regularly to the team anyway, whether they be in the form of a new thread or a reply to an existing thread reinforcing a previous suggestion
  11. Yes, thankfully most sites don't prevent it these days and it's been a really long time since I've come across a site that did. In fact, the last time I can recall anything not allowing it, it was with Skype and Outlook (both Microsoft products; obviously they're not fans of this method). Pretty much everywhere else I've signed up at has allowed it, even banks and credit card company sites. Anyway, I'll be sure to pass your feedback on to the team. Hopefully they can convince IPS (the software provider that develops and maintains the software for the forums) to use an alternative implementation, but unfortunately I'm pretty sure it is up to them to decide. I think the only option we have at this point is to enable the CAPTCHA or not, and having it and dealing with its difficulties far outweighs the negatives of constant spambot floods we used to get before enabling it, so hopefully they will be able and willing to provide an alternative, especially since both CAPTCHA and reCAPTCHA have in fact already been defeated by AI (though reCAPTCHA was patched to be more resistant; it's still only a matter of time before the current implementation is cracked, I'm sure): https://www.abc.net.au/news/science/2017-10-27/captcha-cracking-artificial-intelligence-machine-learning/9080608 https://thenextweb.com/google/2017/10/26/google-recaptcha-ai-security-beat/
  12. Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Please download the attached Fixlist.txt file to the same folder where the Farbar tool is running from. The location is listed in the 3rd line of the FRST.txt log you have submitted. Run FRST and click Fix only once and wait. The Computer will restart when the fix is completed. It will create a log (Fixlog.txt) please post it to your reply. === Please post the Fixlog.txt and let me know what problem persists. fixlist.txt
  13. Thanks for the suggestion, exile. I should use your notebook suggestion. I have been discouraged from doing that because some sites prohibit pasting into the password block. However, some don't and I should form the habit of using the notebook idea that I have abandoned.
  14. Today
  15. As a recently joined new member and user, I would like to suggest that the software is somewhat user unfriendly to the computer user group at large. It has some quirks that are not obvious to the insiders who design it. For example, my first scan log had about 60 PUPs; most of which are Chrome extensions. Some were obviously put there by other users than myself. If I want to investigate these PUPs, it would be a nice feature to be able to copy and paste all or part of the log entry to search on line for information as to what the PUP is and why it is there. Right now as a FREE user, I cannot copy anything from the log to paste in a search block. Maybe the paid subscription service member can do this; but I am in the trial period of trying out the paid version and I cannot do a copy. Another assumption made by the people who wrote the User Guide is that when a user sees a message from Malware Bytes that says Website blocked due to malware the user is likely to think that this means that the web site URL most recently clicked on to attempt to access is the website that is being blocked. But most of the time it is a web site that has been re-directed by some unwanted marketing software residing somewhere on the user's computer. This error message should identify what web site is being blocked. This is my biggest problem with my computer these days of windows 10. Re-directs by marketing software hiding somewhere in a browser extension or elsewhere. I cannot find it and expunge it. Malware Bytes cannot find it; it might be is one of the 60 plus PUPs that the scanner detects; but how do I know which one it is?
  16. When to open a new suggestion to me is daunting. It looks like there are 80 plus pages of suggestions. To look at all 80 some pages and wait for them to load and remember what you have already looked at is intimidating. Most people won't bother. If you truly want to get the best feedback from the user group, you need to have an index of suggestion names that could be densely displayed on 1 or 2 pages.
  17. Why not just type out your password in notepad or something similar, then just copy/paste it into the password fields? That's what I do (I also user super complex/random passwords). Regarding the Captcha, I'm with you on that front. I HATE them and I hope they can come up with a better solution that is still capable of beating the bots (and in reality, with the advent of AI/Machine Learning/facial recognition etc. it won't be long before bots are fully capable of defeating them more efficiently than humans ever could anyway, assuming they aren't already there and the spammers just haven't gotten hold of the tech yet).
  18. Hi, Open your chrome settings Click the Password Right Arrow Below the View and manage saved passwords in your Google Account. Click the 3 vertical dots on the Right of Saved Passwords This will open the Save passwords function. Follow the instructions. ===
  19. I did not time it; but estimate for me to sign up is 5 minutes. Problem is two fold. The password comparator algorithm does not operate in real time and when you have inadvertently typed in non-matching passwords you are forced to go through Captcha another time. I use complex passwords and it took me 3 trips through captcha before winning. Yes, I could have taken more time and written my new password down and typed it in with 1 finger, 1 letter at a time and not made mistakes; but old habits die hard. Second problem is Captcha photos; some of them are such poor resolution in the distance that you cannot be sure of contents. Also some of them like storefronts have photos that are a matter of guessing if they are store fronts because there are no store names, doors or other solid clues that the photo is actually a store front. I think Captcha needs more quality assurance testing by 3rd party outsiders of their product. I have used captcha before and as always (on other websites) it is a frustrating experience. In the interest of appealing to a larger membership and not turn off prospective new members and potential paying subscribers, I suggest you try to make the sign up filter more user friendly by addressing the above difficulties. I have seen very creative, simple effective "Captcha" substitutes on other web sites. I am sure with a little effort your creative people could make a unique to malware; but more foolproof robot detector algorithm in lieu of using Capthca.
  20. Hi, I did find this but nothing about gwdkw [<HKCU>\Software\Microsoft\Windows\CurrentVersion\Run] 'hnehyw' = 'rundll32.exe "<LS_APPDATA>\hnehyw.dll",hnehyw' https://vms.drweb-av.pl/virus/?i=17669524 gwdkw and hnehyw Run the Farbar program .exe as an Administrator. In the Search text area, copy and paste the following: gwdkw;hnehyw Once done, click on the Search Registry button and wait for FRST to finish the search On completion, a log will open in Notepad. Copy and paste its content in your next reply ==== I need to know exacly what we are dealing with. p.s. The reason for this error Cannot import C:/Users\kelly\Desktop\fixme.reg: Error accessing the registry is possibly due to the fact that you did not add this line to the fixme.reg file. Windows Registry Editor Version 5.00 as suggested. === Open the the Run key in the Current User and if any other random entries are found let me know what they are. HKCU>\Software\Microsoft\Windows\CurrentVersion\Run
  21. I recently tried to run a scan using Malwarebytes Anti-malware. Upon starting the scan, I received a BSOD regarding mbamswissarmy.sys and "PAGE FAULT IN NONPAGED AREA". SysnativeFileCollectionApp dump is attached <SysnativeFileCollectionApp.zip>. I am running Windows 10 64 bit (full retail version). Hardware is new, but OS installation would have been 4 years ago. CPU is AMD Ryzen 2300X, video card is Radeon RX 580, motherboard is Biostar, PSU is Antec 550W. SysnativeFileCollectionApp.zip
  22. Hi, --RogueKiller-- Download & SAVE to your Desktop Download RogueKiller Quit all programs that you may have started. Please disconnect any USB or external drives from the computer before you run this scan! For Vista or above, right-click the program file and select "Run as Administrator" Accept the user agreements. Execute the scan and wait until it has finished. If a Windows opens to explain what [PUM's] are, read about it. Click the RoguKiller icon on your taksbar to return to the report. Click open the Report Click Export TXT button Save the file as ReportRogue.txt Click the Remove button to delete the items in RED Click Finish and close the program. Locate the ReportRogue.txt file on your Desktop and copy/paste the contents in your next. ======= Please run the Farbar program and post fresh FRST.txt and Addition.txt logs for my review.
  23. Hi, Can the cracked win10 cause this kind of warning? Warning or not you can be into trouble. The Updates may not be installed and this alone is problematic.
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