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  2. Ron, sorry for the long delay in getting back with you. I was out of town and away from my main computer, this one. OK, I have cloned my hard drive so if there were to be a problem I have a copy of everything. What would you like me to do next?
  3. I have a problem with contacting that way i dont have an account my id and keys are life time ones from before accounts what do i do know please?
  4. Thank you very much and I will indeed try disabling fast startup on the three systems that are affected by this issue. However, can you tell me how to prevent MBAM Premium from loading at Windows startup (please note as mentioned in my first post that I've tried the obvious methods).
  5. Greetings, I suspect the root of all of your problems (both with Malwarebytes and Kaspersky) is actually a feature in Windows 10 called Fast Startup, not a conflict (particularly since we have many users running KIS with Malwarebytes Premium without any issues at all, and it's a combination I've used myself in the past on my own systems). To test, please disable Fast Startup and then reboot your system to see if both applications now behave themselves as they should. Instructions on how to do so along with additional info about the problems with Fast Startup can be found here as well as here. Please let us know how it goes and if any of the problems persist. Thanks
  6. Big cat taking a big catnap and a smirking giraffe That swan appears to have 'teeth' on its tongue. That's crazy. I guess that's to hold onto the fish once it grabs it with its mouth so that it can force it down its throat without it flipping, flopping and slip-sliding away. Nice pics Ron
  7. Hi-- This may be a silly question, but is there a way to determine if the malwarebytes in-app download pop-up is authentic? I did an update and my computer is acting strange (arrow key stuck moving down, etc.). I'm assuming it is a result of some very slight water damage I experienced to laptop while it was in a closed position. That said, the only other thing that has changed was a malwarbytes download, and I'm just doing my best to rule everything out and be diligent. Just want to make sure everything is the way it should be. Thanks for your continued help on this forum. All the best.
  8. ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: If you are having licensing issues, please do the following: Thanks in advance for your patience. -The Malwarebytes Forum Team
  9. I have MBAM premium and have been using it for years. Since installing the latest version of Kaspersky Internet Security, I've been having issues with KIS trying to load twice. Their support tells me it's a conflict and to uninstall MBAM. I prefer not to do that and would rather just keep MBAM as an on-demand scanner, but no matter what settings I change MalwareBytes loads with Windows 10. I've disabled all active protection, turned off "start with Windows", but it still auto loads with Windows. Is there a way to prevent MBAM from loading? Thanks in advance.
  10. Today
  11. Oh, I see what you mean. Yes, that's certainly an option, though I'd argue that such functionality might cross over more into the business/enterprise/AD/GP area more so than consumer (unless most software is very different on Mac compared to Windows with regards to permissions etc.). In the Windows world applications don't generally work this way if they can avoid it simply because many users will deliberately run under non-admin accounts for their own security, yet they still want full access to and control over their security applications should they need it (one of the reasons Malwarebytes on Windows uses a service oriented architecture where the UI and tray are just front-ends with limited/user-mode privileges/permissions that communicate with the drivers/core components through the service (and the service runs with highest permissions of course), with the service allowing itself to be controlled by approved processes (i.e. Malwarebytes' own executables; this way malware can't take control of the service with this access)). Of course some older security applications, especially early after the release of Vista, would either require themselves to be launched as admin to fully function, or they would throw a UAC prompt or have a button to relaunch the app as admin if the user attempted to do anything that required admin permissions (I believe Spybot version 2 actually still works this way, though I believe that has more to do with the fact that it treats each function of the program as a completely separate app/process and doesn't run a service in the background to allow full permissions/access to all functionality, at least in their free version (their paid version may be different, I'm not sure). Anyway, if what you describe is the common standard for AV/AM applications on MacOS then I won't argue against it, however if it is atypical then I might argue that it may not be the best user experience or the expected functionality by the majority of users and therefore might not be the best option.
  12. FRST_25-06-2019 15.28.20.txthello i have the same problem can anyone help? Addition_25-06-2019 15.28.20.txt
  13. I've added the logs and since Sunday I haven't run MalwareByte or AdwCleaner in my computer. I must also add that due to this virus its is not only redirecting google to cse.google but whenever I'm on a website for example this, forum.malware, and I click anywhere then I'm redirected to another ad page. Kindly see, I'm in great trouble. mbst-grab-results.zip
  14. Greetings, To get this issue resolved you will need to contact Malwarebytes Support directly. To do so, please fill out the form on the bottom of this page and they will assist you directly via email. Please let us know if there is anything else we might assist you with. Thanks
  15. Greetings, The webpage you came across was most likely nothing more than a common tech support scam from the sound of it. They use built in functions in the web browser to lock you onto that webpage, preventing you from closing it without taking more extreme measures outside the browser such as using Task Manager (or rebooting the system as you did). They don't carry any actual malware/infections, they just try to scare people into believing they are infected to convince them to call their 'support' number to attempt to extort money from them for fake PC cleanup/repair services. As for the issues with Safe Mode, this is expected as Malwarebytes' protection components do not function in Safe Mode (only the scanner does). With regards to Malwarebytes not running in normal mode, is it running now and do you see the Malwarebytes tray icon in the notification area near the system clock, and are you able to open Malwarebytes (the main UI window), and if so, does it show all protection components enabled? If not, then please do the following and hopefully it will resolve the issue: Run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here If the problems still persist then please try entering exclusions in ESET for Malwarebytes to ensure that it is not blocking it or conflicting with it. The list of items to exclude can be found in this support article; be sure to exclude Malwarebytes' executables (.exe files) from ESET's real-time protection and firewall as well, not just its scan engine. It may also help to exclude ESET from Malwarebytes. To do so, simply follow the instructions under the Exclude a File or Folder section of this support article to exclude ESET's program folder (likely under C:\Program Files and/or C:\Program Files (x86)) as well as its data folder which is likely located under C:\ProgramData. If the issue still isn't resolved then please try running ADWCleaner and have it scan and remove any items it detects, restarting your system if prompted to complete the removal process. If you're still seeing issues after that, then please try running Malwarebytes Anti-Rootkit and likewise scan with it and have it remove anything it detects and restart if prompted to do so. Once all of that is done, if you're still seeing issues with Malwarebytes then please provide a fresh set of logs so that we can take a look at the current status of the installation and system: Run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Please let us know how it goes and if necessary, please provide the requested ZIP file. Thanks
  16. Excellent photos. Thanx for posting them Ron.
  17. ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: If you are having licensing issues, please do the following: Thanks in advance for your patience. -The Malwarebytes Forum Team
  18. Hello when i try and use my activation codes that i have had for many years they say i cant use them they are blacklisted. I have done nothing wrong so why would this be please.
  19. Thanks anyway. I'll see if I can find an old version in the Samsung store. (or maybe an old apk somewhere although I don't like that option much). I seem to recall putting MB on that phone about 6 or 9 months back with no problem, but the user uninstalled it. Guess a version change (or Google) has decided it's now too old.
  20. ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: If you are having licensing issues, please do the following: Thanks in advance for your patience. -The Malwarebytes Forum Team
  21. While browsing, a popup said that my computer had been hijacked. I immediately rebooted my computer and ran my antivirus software (ESET) which didn't find any problems. I then tried to run mbam.exe as administrator. I accepted the popup about allowing the program to make changes to my computer but afterwards the mbam UI didn't appear. I then rebooted into safe mode with networking. The mbam UI then ran successfully and didn't detect any threats. However, all protections were off and couldn't be turned on, either individually or by restore defaults. Immediately after normal rebooting (not safe mode), the Windows Task Manager showed that the mbam process was not running. However, after attempting to start mbam.exe the Task Manager showed that the mbam process was running but mbam didn't show in the applications tab. Notes - I worked with nasdaq in the community forum trying to resolve this problem but we couldn't. (See https://forums.malwarebytes.com/topic/248352-cant-start-mbamexe-no-user-interface/?_fromLogin=1#replyForm) I opened a support ticket 2639610 here (https://support.malwarebytes.com/community/contactsupport/pages/home-support) on 6/21 but the response from Adam was "Please continue to work with the people on the forums so we are not providing 2 different answers in 2 different tickets". (I had not previously opened another thicket so I'm unsure of the meaning of Adam's reply.) I responded to Adam but haven't had a further reply. Attached is mbst-grap-results.zip from running Malwarebytes Support Tool Version 1.4.0.615. Thanks, Don C. mbst-grab-results.zip
  22. So, you can't play with what i send you ? To try to discover a way to repair it? You should do it way better than me, you have more knowledge and more tools to zoom in it, than me. But i understand you in the same time, and i thank you for the help you give me so far. You did very good already.
  23. Some pics taken at the LA Zoo. You can click on the image for a larger image
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